we had to wait 20 minutes for the driver to come and collect our car and the instructions where not as on the confirmation email. we had to drop and collect the car from departures which meant waiting in the drop off area for a considerable length of time. we were approached by a heathrow terminal operator and told to move on.
Very good service, completely satisfied. Before reaching airport, I called 30min before and person attended call helped with where to park car. Then later received call to know where I am. Person was there to collect keys and given receipt of same and details to follow on return. On return I called as soon as landed and friendly staff told that call once baggage is collected. Once bags collected, I have called and car arrived in the designated parking row within 15mins. Very please with service. Thank you