For Enquiry
0203 289 5677
(Monday to Friday 9am - 5pm)

FAQ

How does Meet & Greet parking work?

With Meet and Greet parking all you do is simply drive to the terminal entrance, handover your car to the waiting driver and of you go to the departure Lounge. On your return, simply call the number supplied and your driver will meet you outside the terminal with your car.

Will my car be safe?

The parking sites are enclosed with security fencing and monitored by CCTV. Additionally, certain compounds are staffed 24 hours a day.All Mobit Airport Parking main compounds are inspected to ensure all standards are adhered to, failure to comply results in the operator being removed from Mobit Airport Parking listings.

At busy periods, vehicles may be moved to other compounds and not all compounds will have full security measures although all will be fenced and monitored.

All vehicles are parked at owners insured risk.

Are the Companies insured?

Yes they are fully insured for road risks.

Can I cancel my booking?

A booking may be cancelled up to 48 hours prior to drop off date except on certain non-flexible offers which are non-refundable. All cancellations will incur £15 administration fee.

No refunds will be given for any cancellation made within 48 hours of the drop off date or in case of a no show. For the cancellation timescales, the service will be deemed to have commenced at midnight on the day prior to the commencement of the booked services

All cancellations must be made via email to info@mobitairportparking.co.uk

How do I know these companies are legitimate?

We carry out checks on all Companies offered through Mobit Airport Parking and as far as reasonably possible we ensure that they conform to the following:

  • Long-standing and established Companies
  • All their drivers hold a full UK Driving License.
  • Members of British Parking Association.
  • Some may hold the prestigious Park Mark award.
  • Have adequate security in place at their respective parking areas (please contact operator for more details on their individual parking sites)

What happens if my return flight is delayed?

If you experience an unfortunate delay, you must inform your chosen service provider who will provide a 'grace' period where you will incur no additional charges for parking. After this period, you may be charged for each additional day your vehicle remains in their car park and also an additional return fee if this is outside the normal operational hours of the operator.

If you do not inform the service provider of your delayed return you may incur a minimum additional £ 15 charge to cover the additional administrative and labour costs.

What happens on my arrival back in the UK?

Upon you return to the UK, you simply call your parking provider on the number provided after you have collected your baggage. As part of the booking process, instructions will be provided with full details on where to meet the representative. You may be required to prove your identity before the representative will handover the keys to your car.

What happens if I am running late or early?

If you are running late/early please call the company so that they can ensure a driver is there to meet you on your arrival. If you do not call you may incur an additional charge.

Are there any hidden costs?

Different airports have different policies on charges for using their drop-off and pick-up facilities. Where applicable, some operators may include the entrance/exit fees in the price but some may levy an extra charge from you or some may require that you pay at the 'gate'. Please check your confirmation email for full details.

Can I amend my booking details and dates?

Customers can make changes to booking information such as vehicle details /phone numbers/times/dates. There is no charge to amend these details. Should you need to change yourbooking information, you must contact Customer Services as soon as possible.

For flexible bookings, any amendments to drop off date made within 48 hours of drop off date will incur an admin charge of £15 for each amendment made excluding any price difference. All amendments must be sent via email to Customer Services as soon as possible.

These charges will be non-refundable if booking is cancelled later on. All cancellations or amendments prior to drop off date must be made directly through Mobit Airport Parking in order to be valid.

Any amendments to pick up date after drop off is completed must be raised directly with service provider.

Non-refundable bookings made for Savers or non-flexible parking products will not be acceptable for date amendments.

I haven't received my confirmation email

All our emails are automatically generated and sent instantly, the reason your email may have not come through is that your mail server may have blocked the email. Please check your junk mail filters before contacting us and requesting us to resend the email to a different email address.

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Get in Touch

ACROLOGIX UK LTD
Incorporated in England.
Registration No: 10507151

Suite 6, Parkway 5 Parkway Business Centre, 300 Princess Road, Manchester, England, M14 7HR

0203 289 5677

info@mobitairportparking.co.uk