Heathrow Parking Deals

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

These Terms of Service (hereinafter called �Terms�) are effective as of 15th of September, 2014, hereinafter referred to as (the ï¿½Effective Date�) between Customer (hereinafter referred to as ï¿½Customer�), and Bon Voyage Parking (hereinafter referred to as ï¿½Company�).

ACCEPTANCE OF TERMS

• • Company provides its Service (as defined below) to Customer through locality located at Heathrow Airport parking subject to these Terms.
  • By accepting the Terms, or by accessing or using the Service or Website, the Customer represents and acknowledges that they have read, understood, and agree to be bound by these Terms, and that the information the Customer provides in registering to the Service is accurate, complete, and is within the Customer�s right to use.
  • Customer acknowledges that these Terms constitute a binding contract Between Customer and Company, and further acknowledge that these Terms govern the Customer�s use of the Service.

DESCRIPTION OF SERVICE

• Company will provide the following:

  • The Company will move, park and return Customers vehicles from short/long term airport parking.
  • Provide fully insured drivers to operate Customers vehicle between airport and parking compound.
  • Provide jump start service for your vehicle in the event the vehicle does not start; however, we will not be held responsible for any consequential damage as a result of this service.
  • Provide tyre service In the event that the car acquires a puncture including slow puncture resulting in the need to either inflate the tyre or change to the spare tyre.

  Customer will provide:

  • Spare keys. We require customers to have a spare key to the vehicle.
  • Proof that vehicle has a current MOT.
  • Proof that vehicle complies with all statutory and regulatory requirements regarding the use of motor vehicles.
  • Company does not provide towing services.

DISCLAIMER OF WARRANTIES AND LIABILITY

• • We will be liable to pay compensation for any neglect by our employees while in possession of the vehicle for the moving, parking and returning to customers only.
  • We accept no liability for mechanical, structural and electrical failure of any part of your Vehicle, including but not limited to; windshields; windows; mirrors; tyres and wheel hubs.
  • We will not be held responsible for any deterioration in the condition of the vehicle while in our keeping.
  • We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables which are left on the key ring or inside the vehicle.
  • We will not accept liability for any loss or damage covered by your own insurance.
  • Claims for damages must be reported immediately to our staff immediately on delivery of the car to the airport.
  • Claims will not be considered if reported after the vehicle has been returned to your possession and there is a delay in reporting any claims that cannot be verified by our staff.

ENTIRE AGREEMENT

• • This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, all previous understandings whether oral or written having been merged herein. No representations or warranties have been made other than those expressly set forth herein. Without limiting the foregoing, the parties have not relied on any oral statements that are not included in the Terms. The Terms may not be changed, modified, renewed, extended, or discharged or any covenant or provision hereof waived except by an agreement in writing signed by both parties. These Terms supersede prior versions of these Terms.
  • Notwithstanding the foregoing, we may amend these Terms from time to time, in which case the new Terms will supersede prior versions. We will notify Customer of such changes and direct Customer to the latest version.

GOVERNING LAW

• The validity, interpretation and performance of these Terms shall be governed by the laws of the United Kingdom without giving effect to the conflicts of law�s provisions or principals thereof.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

B  Terms & Conditions for Geo Parking Ltd

1. Booking Confirmation

1.1 We confirm bookings made by email or on our website by issuing a booking reference via email.

1.2 We confirm bookings made by phone by the operator via email.

1.3 All services are subject to availability, may be changed without notification.

1.4 Geo Parking ltd reserves the right not to accept or fulfil a booking.

1.5 Bookings through the Geo Parking ltd website are deemed to be made when validated by the issue of a booking reference number.

1.6 You are required to call 30 minutes before your arrival at the airport. Our chauffeurs take 20 minutes in the normal traffic condition and if there is a bad traffic condition, then we are not responsible for any delays.

2. Cancelling a Booking Made

2.1 You may cancel a booking for any reason, including not accepting these conditions, up to 48 hours before the parking period begins and you will receive a refund after deduction of admin fee of £20.00

2.2 If you cancel within 48 hours or do not turn up, we will charge you the full parking fee for the total parking period.

2.3 Cancellation must be by email and only after an email confirmation has been sent back acknowledging the cancellation with a refund be made after deduction of admin fee of £20.

2.4 For the purposes of conditions 1 and 3, the parking period begins at one minute past midnight on the first day of the parking period.

2.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product should you have the right to cancel and do so, via email within that time, you will be refunded the charges that you have paid to us after deduction of £20.00 admin fee.

3. Prices and Payments

3.1 All payments must be made prior to parking your vehicle.

3.2 If there are any extra charges due for extra days, these must be paid prior to you leaving the car with our company.

3.3 In the event entry and exit times change from those booked this, will result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will need to be paid prior to leaving the car with our company.

3.4 Discounts and Savings cannot be used with other offers or discount vouchers.

3.5 Offers not to be used in conjunction with any other offer or promotion.

3.6 We will pay up to 15 minutes at the airport terminal car collection upon your arrival. So, inform us when you are ready to collect your car otherwise, you will have to pay for the excess time.

3.7 If a client returns at a time when we are not in the operation and need his vehicle, then he should pay £25.00 as additional charges.

4. Our Responsibilities

4.1 We will accept legal responsibility for any accidents if it is caused by our or our employees� negligence.

4.2 We will accept legal responsibility for damage to the paintwork or bodywork of your vehicle if you can prove that it was caused by us.

4.3 If you have signed a waiver so that your vehicle has not been inspected by us, then we will not accept any responsibility whatsoever.

4.4 You will not have to prove this if you have paid for a vehicle inspection report prepared and the damage is not recorded on it. Which is then signed by yourself. You agree for us carrying out repairs to the vehicle if we believe the damage has been caused during the parking period at our approved garage.

4.5 Your booking will be taken that you do not wish to have your vehicle inspected unless a specific request is made, after which you will be asked to sign the damage inspection report.

5. Exclusion and limits of our responsibility

5.1 We will not accept legal responsibility for the following.

5.2 Loss or damage covered by your own insurance. Your own vehicle insurance MUST cover the vehicle parked in our car park for Fire, theft, flood and malicious damage during the duration of your booking.

5.3 Personal property left in the vehicle or left unattended at any time. No valuables should be left within the car whilst parked in our compound. No responsibility can be excepted in the event that valuable are left in the vehicle.

5.4 Transport delays between the car park and the Airport caused by traffic congestion, weather, coach breakdown or any other cause beyond our control.

5.5 Loss arising from a stolen or mislaid receipt or ticket.

5.6 Law enforcement authorities can impound your car, if your car is not meeting road legal requirements, we cannot be held responsible for this. Loss or damage to the vehicle arising from mechanical or electrical failure, jump starting of vehicle, self-locking, air pollution / weather, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control. Geo Parking Ltd does not accept liability for damage to vehicles arising from acts of nature nor will the company accept responsibility for minor scratches dents or chips to paintwork or any visual damage that cannot be seen and noted due to weather conditions or where the exterior is in a dirty state or by the virtue of the car colour. The company will not accept responsibility for damage to Windscreens or other glass. No liability can be accepted for alloy damage/ scuffs.

5.7 Any direct or indirect loss as a result of damage or loss or damage to the vehicle (such as loss of earnings, flights missed, hotel cost.

5.8 Any Delay in making the vehicle available for collection, this is if you arrive prior or later to the date booked.

5.9 Any loss as a result of you not adhering to the time guidelines given.

5.10 The vehicle will be deemed to have been abandoned, provided we serve no less than 30 days� notice. We will then be entitled to remove and sell the vehicle and deduct the sum from the proceeds for both our reasonable handling and any unpaid fee for days in which the car had been in the car park calculated at the tariff of your own choosing. We will send the remaining balance amount by cheque.

6. Your Responsibilities

6.1 It is the Customer's prime responsibility to have a valid road tax and comply with the Road Traffic Act 1988. The customer will be held responsible for any fines, liabilities and consequential loss the Company incurs from a failure to do so. Geo Parking ltd is not responsible to make it your car road legal by Road Traffic Act 1988 and no refund will be given the above mentioned conditions are not complied.

6.2 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed to be the case when your car is in our possession for the parking duration. Any liabilities in the said case as a result of the client's vehicle not complying with the Road Traffic Act, incurred at the time by the Company will be deemed payable by the customer.

6.3 No dangerous toxic or illegal substances are left within the Vehicle.

6.4 We are not responsible for the event in which your vehicle is not starting due to flat battery. We will charge £20 fee for our time in attempting to start your vehicle. In the event your vehicle will not start, we assume you give permission and will make attempt to start the vehicle using a Battery starter pack. In the event your vehicle still does not start you will need to contact a breakdown company at your cost. Your vehicle must be removed from the car park within 24 hours of the end of the parking period. After this time we will charge you the daily parking charge.

6.5 The conditions below apply to standard parking.

6.6 We may photograph or video the vehicle when your vehicle enter car park, if you have paid for this service. No liability of damage will be accepted once the vehicle has left the car park and reported thereafter.

6.7 To clarify you must inspect the vehicle prior to departure and report any damage to us on a report form before driving out of the car park or Airport. Claims cannot be considered once vehicles have left the premises so please check your car before leaving or in the case of our Meet and Greet service driven away after the driver has handed over the keys.

6.8Your vehicle will not be checked for damage, unless requested it is deemed that you agree a waiver that your vehicle condition has not been inspected and Geo Parking Ltd cannot be held responsible for any claims made what so ever. If you ask and pay a £5 charge, we will inspect the paintwork and bodywork and record any damage before we park the vehicle (the vehicle inspection report).

6.9 You must inform us about any vehicle immobiliser, automatic security feature or modification to the vehicle.

6.10 You must inform us prior if you have any for special assistance requirements.

6.11 You are required to have spare key/keys for your car all the time during the parking period. You can be asked for spare key, in case if your car key in our possession is not working or lost.

7. Return Vehicle- Reclaiming the vehicle and lost receipts

7.1 You must produce the receipt or ticket we have provided when you collect your vehicle. If you lose the receipt, or ticket, we will need proof of your identity. We will not release any vehicles to other persons unless by prior arrangement.

7.2 In the event that you lose your ticket, please notify us immediately by telephone and email.

7.3 If you arrive back prior to your arrival date booked, you will have to pay the parking fee for the whole parking period booked.

7.4 In the event you arrive prior to your arrival date, we require at least and up to 3 hours to make your car available.

8. Special Assistance Requirements

8.1 If you have any special assistance requirements please let us know when you make your booking.

8.2 All reasonable steps will be taken to meet your needs.

9. Vehicle Security

9.1 Do not leave any house or other keys on your car key ring or in the vehicle. No responsibility is accepted in the event that they are lost or misplaced.

9.2 Do not leave any Sat Navs or any Valuables in the vehicle.

10. Check In Time

10.1 It is your responsibility to arrive at the Airport in good time (a minimum of 120 minutes prior to the earliest airline recommended check-in time is suggested) to enable you to arrive at the airport by the airline�s recommended check-in time.

10.2 In the event you wish your vehicle to be inspected, please allow an extra 45 minutes on top of the recommended 120 minutes

11. Moving the vehicle

11.1 We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways. During busy periods your vehicle may be parked away from the main compound.

12. Indemnity

12.1 You shall indemnify the Company and its staff for any loss, damage, actions and claims arising from breach of your Obligations contained in clause 7.1.1

13. Complaints Procedure

13.1 This procedure does not affect your right to take legal action.

13.2 If you believe your vehicle is damaged while in the car park or you lose the vehicle (or any of your possessions from the vehicle), you should: Immediately let a member of staff know before you leave the car park, you will be requested to email your complaint.

13.3 We will write and acknowledge your complaint upon receiving it.

13.4 If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. In the event that we agree to carry out any repairs they must be carried out only by our approved garage.

13.5 We will not be responsible for any damage complaint up to £750.00.

14. Car park Site Security

14.1 Although all measures will be taken to ensure the security of the site, this cannot be guaranteed at all times by Geo Parking Ltd. Your vehicle insurance must cover you for the parking of the vehicle in a car park for all eventualities.

15. Changing the conditions

15.1 Nobody can change these conditions unless the change is made in writing with our permission.

15.2 These Terms and Conditions may be changed by ourselves at any time. Please request up to date Terms and Conditions at the time of booking.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Terms & Conditions below.

 1. Bookings & Service

1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.

1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times.

We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhausted.

2. Payment

2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £15.00.

2.2 Full payment of booked service is due prior to the commencement of the service.

2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00 is applied.

3. Cancellations and Curtailment

3.1 Flexible products may be cancelled up to 24 hours prior to the date for which the service has been booked, and a full refund less £25.00 administration cost will be made.

3.2 No refunds will be given for any cancellations or none use of our service made within 24 hours of the day of travel.

3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked.

3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £25.00 for each and every amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received.

4. Liabilities and other Terms

4.2 Our insurance covers our legal liabilities.

4.3 Vehicles and moveable items which are left unattended are left at the owner’s risk whilst the vehicle is in our Possession.

4.4 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time.

4.5 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres and alloy wheels. This list is not exhaustive.

4.6 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.

4.7 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession.

4.8 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. We therefore advise that only the car key should be given.

4.9 In the event that the car acquires a puncture whilst in our possession (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody.

4.10 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.

4.11 We advise that the customers either leave a spare key with us, or keep a spare key for their vehicle on their person.

4.13 In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We cannot authorise or agree for any works to be carried out by dealerships that have not been approved, even in the event of the vehicle forgoing its warranty. The company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park.

4.14 Our drivers do not consent to being filmed. Therefore, in some cases dashcams may be disconnected.

5. Exclusion and limits of our responsibility

5.1 Any vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk.

5.2 Loss or damage covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody.

5.3 Any indirect/direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.).

5.5 We endeavour to deliver your vehicle back to you within 20 mins depending on traffic, weather conditions.

5.6 We will not be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service.

5.7 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents or scratches are mentioned in this document or not.

5.8 We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company cannot accept liability for any damage.

5.9 It is not always possible to check the internal condition of the car and therefore we may not accept responsibility for the interior condition.

5.10 Unless proved otherwise, minor claims, (those below £750) may not be accepted.

Customer Relations Procedure

If there are any concerns or issues you wish to raise to investigate further, the following procedure needs to take effect.

- A written correspondence needs to be made via email / letter / to our office (all correspondence details are available on the customer copy coupon receipt).

- A member of our customer relations team shall endeavour to respond back to your query within a maximum 5 working days.

- Please note that all matters shall be dealt with by writing. Any incidents/issues raised whilst picking or dropping your vehicle need to be made apparent to a Jetsave staff member of which would be reported/logged back to the Duty Manager. No acceptance of liability can be made until the matter is thoroughly investigated.

6. Changing the conditions

6.1 These conditions will remain in force unless the change is made in writing directly with ourselves and with our written permission.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS.

1. BOOKINGS AND SERVICE 

1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made. 

1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhausted. 

1.3 Where a third party service provider is used, they will have their own terms and conditions. If you require a copy of these, please ask, however we will do our best to make you aware of anything you need to know. Once your booking is complete, our role will be as an intermediary between you and the service provider, booking details will be provided with the supplier and we will send you a booking reference number by email on behalf of the supplier. 

2. PAYMENT 

2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £15.00. 

2.2 Full payment of booked service is due prior to the commencement of the service. 

2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00p is applied. 

3. CANCELLATIONS AND CURTAILMENT 

3.1 Flexible products may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund, less £20.00 administration cost will be made. 

3.2 No refunds will be given for any cancellations or none use of our service made within 48 hours of the day of travel. 

3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked. 

3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received. 

3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product. 

4. LIABILITIES AND OTHER TERMS 

4.1 Where a third party service provider is used, the company acts only as a booking agent for the service provider, the company is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Any claims by the customer in respect of the delivery of the product must be made against the service provider and subject to its terms and conditions. 

4.2 Where we are the service provider, our insurance covers our legal liabilities. 

4.3 Vehicles and moveable items which are left unattended are left at the owner’s risk whilst the vehicle is in our possession. 

4.4 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time. 

4.5 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres and alloy wheels. This list is not exhaustive. 

4.6 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees. 

4.7 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. 

4.8 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. We therefore advise that only the car key should be given. 

4.9 In the event that the car acquires a puncture whilst in our possession, (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody. 

4.10 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle. 

4.11 We advise that the customers either leave a spare key with us, or keep a spare key for their vehicle on there person. 

4.12 During busy periods your car may be stored in any one of our secondary compounds, (within a 15-mile radius of our main car park). Please note that security levels may vary. 

4.13 In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We cannot authorise or agree for any works to be carried out by dealerships that have not been approved, even in the event of the vehicle forgoing its warranty. The company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. 

4.14 Our drivers do not consent to being filmed. Therefore, in some cases dash cams may be disconnected. 

5. EXCLUSION AND LIMITS OF OUR RESPONSIBILITY 

5.1 Vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk. 

5.2 Loss or damage should be covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody. 

5.3 Any indirect/direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.). 

5.4 We cannot pay more than £20,000 for loss of or damage to the vehicle. 

5.5 We will endeavour to deliver your vehicle back to you within 45 mins depending on traffic, weather conditions. 

5.6 We cannot be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service. 

5.7 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents or scratches are mentioned in this document or not. 

5.8 We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company cannot accept liability for any damage. 

5.9 It is not always possible to check the internal condition of the car and therefore we may not accept responsibility for the interior condition. 

5.10 Unless proved otherwise, minor claims, (those below £750) may not be accepted. 

CUSTOMER RELATIONS PROCEDURE 

If you should have any concerns or issues you wish to raise or investigate further, the following procedure needs to take effect. 

- A written correspondence needs to be made via email / letter / to our office (all correspondence details are available on the customer copy coupon receipt). 

- Our customer relations team shall endeavour to respond back to your query within a maximum 5 working days. 

- Please note that all matters need to be dealt with in writing. Any incidents/issues raised whilst picking or dropping your vehicle need to be made apparent to a Aero Travel Extras member of staff which will be reported/logged back to the Duty Manager. No acceptance of liability can be made until the matter is thoroughly investigated. 

6. CHANGING THE CONDITIONS 

6.1 These conditions will remain in force unless the change is made in writing directly with ourselves and with our written permission.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS.

1. BOOKINGS AND SERVICE 

1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made. 

1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhausted. 

1.3 Where a third party service provider is used, they will have their own terms and conditions. If you require a copy of these, please ask, however we will do our best to make you aware of anything you need to know. Once your booking is complete, our role will be as an intermediary between you and the service provider, booking details will be provided with the supplier and we will send you a booking reference number by email on behalf of the supplier. 

2. PAYMENT 

2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £15.00. 

2.2 Full payment of booked service is due prior to the commencement of the service. 

2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00p is applied. 

3. CANCELLATIONS AND CURTAILMENT 

3.1 Flexible products may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund, less £20.00 administration cost will be made. 

3.2 No refunds will be given for any cancellations or none use of our service made within 48 hours of the day of travel. 

3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked. 

3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received. 

3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product. 

4. LIABILITIES AND OTHER TERMS 

4.1 Where a third party service provider is used, the company acts only as a booking agent for the service provider, the company is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Any claims by the customer in respect of the delivery of the product must be made against the service provider and subject to its terms and conditions. 

4.2 Where we are the service provider, our insurance covers our legal liabilities. 

4.3 Vehicles and moveable items which are left unattended are left at the owner’s risk whilst the vehicle is in our possession. 

4.4 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time. 

4.5 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres and alloy wheels. This list is not exhaustive. 

4.6 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees. 

4.7 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. 

4.8 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. We therefore advise that only the car key should be given. 

4.9 In the event that the car acquires a puncture whilst in our possession, (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody. 

4.10 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle. 

4.11 We advise that the customers either leave a spare key with us, or keep a spare key for their vehicle on there person. 

4.12 During busy periods your car may be stored in any one of our secondary compounds, (within a 15-mile radius of our main car park). Please note that security levels may vary. 

4.13 In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We cannot authorise or agree for any works to be carried out by dealerships that have not been approved, even in the event of the vehicle forgoing its warranty. The company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. 

4.14 Our drivers do not consent to being filmed. Therefore, in some cases dash cams may be disconnected. 

5. EXCLUSION AND LIMITS OF OUR RESPONSIBILITY 

5.1 Vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk. 

5.2 Loss or damage should be covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody. 

5.3 Any indirect/direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.). 

5.4 We cannot pay more than £20,000 for loss of or damage to the vehicle. 

5.5 We will endeavour to deliver your vehicle back to you within 45 mins depending on traffic, weather conditions. 

5.6 We cannot be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service. 

5.7 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents or scratches are mentioned in this document or not. 

5.8 We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company cannot accept liability for any damage.