It is very important for our customers to provide us right information about your departure and arrival at the airport. Please check your flight timing and give parking providers enough time to proceed with the parking procedure before check-in. Don’t forget to enter your airport arrival time instead of flight time.
Please check your flight status and allow your parking provider enough time prior to check-in.
No, there is no need to use a shuttle. You have to drive straight to the terminal and handover your car to your company appointed chauffeur for parking.
Yes, please contact us at 0203 289 5677 during our office hours to make a booking.
If parking providers have space, then they will definitely help you with a solution for your parking problem. It may carry additional charges.
Book cheap Heathrow parking deals with our weekly offer of instant 5% discount. No need to wait around to verify the service or the prices. You get guaranteed parking at 5% less.
If you would like more options you can try our monthly offers and easily compare airport parking deals Heathrow within minutes. Add your pick and drop timings and compare among a variety of offers.
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Your holiday starts with us. We are committed to providing you with an organised and stress-free service making your travel as easy as possible. It is important you take time out to carefully read and understand PARKAIR247’s Terms & Conditions before providing us with your keys in order to follow all the necessary company procedures. These terms may be modified at any time and supersede any other items. Please note, these Terms & Conditions only apply to direct reservations; they do not apply when a reservation is made through a third party who has outsourced its obligations to us or who serves as our agent.
Customers are expected to read and understand PARKAIR247’s terms and conditions upon booking regardless of how the booking was originally made. PARKAIR247 will not accept liability where a customer has not taken time to read and understand our terms and conditions.
We aim to manage all bookings in a timely manner but PARKAIR247 will not be responsible for early arrivals, flight delays or any other circumstances beyond our control that will affect our schedule. Customers may be required to wait inside the short stay car park with their vehicle awaiting drop-off or inside the airport terminals upon return to collect their vehicle. Please ensure you call us on 0333 4042 247 upon return for a driver to deliver your vehicle.
PARKAIR247 will ensure that drivers leave promptly in order to reach the airport before the scheduled time to meet the customers. Please bear in mind that on rare occasions there could potentially be a waiting time of up to 30 minutes due to the traffic in peak hours as well as the busy seasonal periods that will occur during the year.
If the customer arrives later than 45 minutes after your scheduled arrival time to drop off your vehicle, without at least an hours’ notice, the customer will have to pay the full short-term parking fee in addition to the £15.00 fee.
Customers need to carry a spare vehicle key and ensure that the vehicle has the correct locknut tool. PARKAIR247 shall not be liable in the event of a vehicle problem if you do not provide the key or the appropriate key and device to move the vehicle. You are responsible for the labour costs of moving or starting the vehicle and there is no refund for the booked service.
PARKAIR247 requires all customers to only provide us with the relevant keys for accessing and driving the vehicle, therefore any remote controls, fobs or any other keys must be taken off beforehand.
PARKAIR247 will not accept any claims for damage, without clear, irrefutable evidence in the form of photographs from the time of drop-off in the short stay car park which clearly confirm that the vehicle was not damaged at pick up. It is the customer’s responsibility to take clear photographs to support any claim or damage. No claim will be considered without such evidence. Should you wish to make a claim please call us on 0333 4042 247 or email us at support@parkair247.com.
Any type of wear & tear damage and/or electric faults/warning lights will not be covered under any circumstances by PARKAIR247. These types of damages/faults/warning lights can occur at any time and if these problems occur whilst the vehicle is in the care of PARKAIR247 we will not be responsible for the cost of any replacement/repair that is required.
Heathrow Airport requirement: vehicles are not permitted to remain on the terminal forecourts if parked in the drop off lanes. Customers may be redirected by Heathrow Airport forecourt marshals or airport police to the short stay car park.
The email address to contact us on, should customers wish to inform us about a complaint is support@parkair247.com. Please remember, behaviour that is abusive and aggressive towards our staff will not be tolerated at any point.
PARKAIR247 procedures and company terms & conditions are deemed to have been accepted and agreed to by the person that is entering into a contract with PARKAIR247 on behalf of themselves and all other persons having any proprietary, possessory or other financial, material interest in the vehicle being parked, however the original booking has been secured. The contract is with the customer and PARKAIR247 will only discuss company terms with the customer. PARKAIR247 is not liable for any additional costs, private terms for the vehicle or any delays incurred as a result of terms & conditions and/or instructions not being agreed with or followed.
PARKAIR247 drivers will meet our customers for collections and deliveries at the booked times but advise that we must allow for up to 30 minutes over booked times. Customers are required to allow enough time for their flight check-in, to meet our staff at the short stay car parks, to carry out hand-over and take photographs of the vehicle. PARKAIR247 does not accept responsibility for any delays or additional costs incurred that are caused by events beyond our control such a traffic congestion, early flight arrivals or flight delays /cancellations, security controls, poor weather, acts of nature. Changes to the original scheduled times given with less than 2 hours’ notice for meeting or arriving which exceed 30 minutes will be chargeable at £15.00 and customers will be required to pay for the short stay car parking costs. PARKAIR247 reserves the right to refuse collection or delivery of a vehicle without prior notice.
All vehicles being parked with PARKAIR247 and in our company care must be in roadworthy condition and comply with the road traffic act. The customer will be liable for any penalties, fines and other costs incurred by PARKAIR247 as a result of an illegal or un-roadworthy vehicle and will be fully responsible if the vehicle is seized by police for any reason. Additional charges will apply if an un-roadworthy vehicle is brought to our staff even if we do not drive the vehicle, this will be considered a no-show and full costs will apply and no refund will be given.
In the event of a vehicle in our company care not starting, you should always arrange your own recovery service. If the vehicle breaks down and the company is required to arrange a recovery vehicle, there will be a fee of £180.00 plus vat payable to PARKAIR247
During peak times, PARKAIR247 may have to move vehicles to an alternative overflow location.
PARKAIR247 may transport company drivers as passengers in customer’s vehicles on occasions where it is considered efficient to do so. This may be the case in situations where multiple drivers require transport to the same terminal as the vehicle, or to terminals on route not affecting the route taken or overall mileage covered while the vehicle is in the possession of PARKAIR247.
PARKAIR247 reserves the right to refuse service without refund if the customer is deemed to be unreasonable by PARKAIR247 staff. PARKAIR247 will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take legal action including reporting the matter to the police, should any such behaviour be encountered.
Any requests by customers for staff to meet outside of the designated areas and booked times may result in delays and incur an additional minimum cost of £15.00. For example, meeting customers at hotels or drop off lanes for customers with disabilities
Meeting customers at the over-height areas of any terminal will incur an additional fee of £35.00 for a maximum of one hour on both drop-off and return. Trailers are not accepted. Over-height access costs will apply even in the event of a staff member not specifically informing the customer at the time of booking.
Meeting drivers for vehicle collection or return during unsocial hours (12.00am and 4.00am) will incur an additional fee of £25.00. Should you wish to extend your booking with us there will be an additional charge of £10.00 for each day.
The fees will be fully refunded if the booking is cancelled no later than 24 hours before the scheduled booking time. A fee of £10 will be charged if cancelled less than 24 hours before the scheduled booking time.
There will be no charges for amendments if made no later than 24 hours before the scheduled booking time. A fee of £10 will be charged if amendments are made less than 24 hours of the scheduled booking time.
There will be no refunds for cancellations/amendments at any time.
Any cancellations and/or amendments require a minimum of 24 hours’ notice from the scheduled booking time. To make any changes please contact us by email on support@parkair247.com. Any cancellations or amendments must be acknowledged and confirmed by PARKAIR247 in writing.
Customers are expected and assumed to have read and understood PARKAIR247’s terms and conditions upon booking, regardless of how the booking was originally made. The company will not accept liability where a customer has not taken time to read and understand the company’s terms and conditions.
Liability will not be accepted in any of the following circumstances:
All vehicle checks at collection are cursory only and are not sufficient to support any claim. Photographs from the short stay carpark on arrival and collection must be provided in any correspondence to support any claim. PARKAIR247 will not accept liability for damage where the customer is unable to provide photographic evidence in support.
PARKAIR247 have the right to re-check and to add to the cursory check-sheet if any marks may have been missed by the driver collecting the vehicle. It is the customer’s responsibility to check for damage with staff, to confirm mileage and to take photographs of the vehicle and the paperwork at the time when staff members are collecting the vehicle to support any damage claim or mileage query. Photographs must contain the date & time. It is not the responsibility of PARKAIR247 staff to recommend that the customer carry out checks to their own checks.
It is the responsibility of the customer to inspect when dropping or collection the vehicle. Damage, loss or any other issues reported after PARKAIR247 staff have left the short stay carpark area will not be considered or and liability will not be considered under any circumstances.
It is the responsibility of the customer to inform staff of any faults or parts of their vehicle that are not working or should not be touched or adjusted. PARKAIR247 staff will move seats and mirrors to enable them to be able to drive the vehicle safely.
PARKAIR247 will not accept liability for any damage, scuffs, chips and cracks or any other type of vehicle deterioration that may not be visible due to poor lighting, the vehicle being dirty, adverse weather or any other reason that may make damage/defects difficult to see. PARKAIR247 will not be liable for any existing damage whatsoever that may become visible and/ or worsen upon the vehicle being cleaned at your request. This includes repairs that have been carried out previously. The customer is expected to inform staff of prior/existing damage, stone chips, small scuff, scratch marks, small dents, pin dents, alloy/ tyre damage, damage to mirrors or any glass, including windscreen damage. Parkair 247 will not accept liability in any of these circumstances.
PARKAIR247 staff will assist with luggage where possible. It is the customer’s responsibility to assist or to ensure that no damage occurs to the vehicle when luggage is being removed or placed in the vehicle. PARKAIR247 will not accept liability for any loss or damage howsoever caused whilst luggage is being placed in or removed from vehicles.
If the customer vehicle does not start for any reason, PARKAIR247 will be permitted to attempt to start the vehicle using a jump-starting pack. If the vehicle fails to start or does not move for any reason, PARKAIR247 will not be liable for any additional mechanical or electrical issues, delays, additional costs arising as a result of a jump start or the vehicle is unable to be delivered to the customer upon their return as a result of the breakdown.
PARKAIR247 will not be responsible for any discolour of paintwork, dents or scratches that may become visible after a car wash, irrespective of it being noted down when the vehicle was collected by the driver.
PARKAIR247 will not be responsible for and will not check the internal condition of the car and therefore will not accept responsibility for the interior condition after a car wash.
If PARKAIR247 accepts liability for a claim/damage to a we may require that the repairs are undertaken by our own approved contractors or our insurers approved contractors. PARKAIR247 may provide the customer with a courtesy car (subject to availability) while repairs are undertaken at our approved garage. Under no circumstances will we accept liability for the cost of repairs undertaken by third parties or for the cost of car hire arranged by them or by the customer. FRAUDULENT CLAIMS WILL BE REPORTED TO THE POLICE.
PARKAIR247 will deal efficiently and fairly with any claims and damage. In the event of a claim the customer must follow our claims procedure and provide the company with all the necessary photographs/paperwork to enable the claim to be fully assessed. PARKAIR247 will not process any claim if the evidence and paperwork requested is not provided or incomplete.
Copyright ���������© 2023 PARKAIR247 Limited. Company Registration Number: 14244892. All rights reserved
Overview : PARKAIR247 Limited - Meet and Greet
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Please don't leave any valuables in your vehicle. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Parkair247 limited. Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers and we regularly update the information when required. If you find anything that's not completely accurate in our information, please tell us as soon as possible. PARKAIR247 LIMITED - TERMS & CONDITIONSYour holiday starts with us. We are committed to providing you with an organised and stress-free service making your travel as easy as possible. It is important you take time out to carefully read and understand PARKAIR247’s Terms & Conditions before providing us with your keys in order to follow all the necessary company procedures. These terms may be modified at any time and supersede any other items. Please note, these Terms & Conditions only apply to direct reservations; they do not apply when a reservation is made through a third party who has outsourced its obligations to us or who serves as our agent. Customers are expected to read and understand PARKAIR247’s terms and conditions upon booking regardless of how the booking was originally made. PARKAIR247 will not accept liability where a customer has not taken time to read and understand our terms and conditions. We aim to manage all bookings in a timely manner but PARKAIR247 will not be responsible for early arrivals, flight delays or any other circumstances beyond our control that will affect our schedule. Customers may be required to wait inside the short stay car park with their vehicle awaiting drop-off or inside the airport terminals upon return to collect their vehicle. Please ensure you call us on 0333 4042 247 upon return for a driver to deliver your vehicle. PARKAIR247 will ensure that drivers leave promptly in order to reach the airport before the scheduled time to meet the customers. Please bear in mind that on rare occasions there could potentially be a waiting time of up to 30 minutes due to the traffic in peak hours as well as the busy seasonal periods that will occur during the year. If the customer arrives later than 45 minutes after your scheduled arrival time to drop off your vehicle, without at least an hours’ notice, the customer will have to pay the full short-term parking fee in addition to the £15.00 fee. Customers need to carry a spare vehicle key and ensure that the vehicle has the correct locknut tool. PARKAIR247 shall not be liable in the event of a vehicle problem if you do not provide the key or the appropriate key and device to move the vehicle. You are responsible for the labour costs of moving or starting the vehicle and there is no refund for the booked service. PARKAIR247 requires all customers to only provide us with the relevant keys for accessing and driving the vehicle, therefore any remote controls, fobs or any other keys must be taken off beforehand. PARKAIR247 will not accept any claims for damage, without clear, irrefutable evidence in the form of photographs from the time of drop-off in the short stay car park which clearly confirm that the vehicle was not damaged at pick up. It is the customer’s responsibility to take clear photographs to support any claim or damage. No claim will be considered without such evidence. Should you wish to make a claim please call us on 0333 4042 247 or email us at support@parkair247.com. Any type of wear & tear damage and/or electric faults/warning lights will not be covered under any circumstances by PARKAIR247. These types of damages/faults/warning lights can occur at any time and if these problems occur whilst the vehicle is in the care of PARKAIR247 we will not be responsible for the cost of any replacement/repair that is required. Heathrow Airport requirement: vehicles are not permitted to remain on the terminal forecourts if parked in the drop off lanes. Customers may be redirected by Heathrow Airport forecourt marshals or airport police to the short stay car park. The email address to contact us on, should customers wish to inform us about a complaint is support@parkair247.com. Please remember, behaviour that is abusive and aggressive towards our staff will not be tolerated at any point. ADDITIONAL CHARGESPARKAIR247 procedures and company terms & conditions are deemed to have been accepted and agreed to by the person that is entering into a contract with PARKAIR247 on behalf of themselves and all other persons having any proprietary, possessory or other financial, material interest in the vehicle being parked, however the original booking has been secured. The contract is with the customer and PARKAIR247 will only discuss company terms with the customer. PARKAIR247 is not liable for any additional costs, private terms for the vehicle or any delays incurred as a result of terms & conditions and/or instructions not being agreed with or followed. PARKAIR247 drivers will meet our customers for collections and deliveries at the booked times but advise that we must allow for up to 30 minutes over booked times. Customers are required to allow enough time for their flight check-in, to meet our staff at the short stay car parks, to carry out hand-over and take photographs of the vehicle. PARKAIR247 does not accept responsibility for any delays or additional costs incurred that are caused by events beyond our control such a traffic congestion, early flight arrivals or flight delays /cancellations, security controls, poor weather, acts of nature. Changes to the original scheduled times given with less than 2 hours’ notice for meeting or arriving which exceed 30 minutes will be chargeable at £15.00 and customers will be required to pay for the short stay car parking costs. PARKAIR247 reserves the right to refuse collection or delivery of a vehicle without prior notice. All vehicles being parked with PARKAIR247 and in our company care must be in roadworthy condition and comply with the road traffic act. The customer will be liable for any penalties, fines and other costs incurred by PARKAIR247 as a result of an illegal or un-roadworthy vehicle and will be fully responsible if the vehicle is seized by police for any reason. Additional charges will apply if an un-roadworthy vehicle is brought to our staff even if we do not drive the vehicle, this will be considered a no-show and full costs will apply and no refund will be given. In the event of a vehicle in our company care not starting, you should always arrange your own recovery service. If the vehicle breaks down and the company is required to arrange a recovery vehicle, there will be a fee of £180.00 plus vat payable to PARKAIR247 During peak times, PARKAIR247 may have to move vehicles to an alternative overflow location. PARKAIR247 may transport company drivers as passengers in customer’s vehicles on occasions where it is considered efficient to do so. This may be the case in situations where multiple drivers require transport to the same terminal as the vehicle, or to terminals on route not affecting the route taken or overall mileage covered while the vehicle is in the possession of PARKAIR247. PARKAIR247 reserves the right to refuse service without refund if the customer is deemed to be unreasonable by PARKAIR247 staff. PARKAIR247 will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take legal action including reporting the matter to the police, should any such behaviour be encountered. Any requests by customers for staff to meet outside of the designated areas and booked times may result in delays and incur an additional minimum cost of £15.00. For example, meeting customers at hotels or drop off lanes for customers with disabilities Meeting customers at the over-height areas of any terminal will incur an additional fee of £35.00 for a maximum of one hour on both drop-off and return. Trailers are not accepted. Over-height access costs will apply even in the event of a staff member not specifically informing the customer at the time of booking. Meeting drivers for vehicle collection or return during unsocial hours (12.00am and 4.00am) will incur an additional fee of £25.00. Should you wish to extend your booking with us there will be an additional charge of £10.00 for each day. CANCELLATIONS/AMENDMENTS AND CHARGESFlexible bookingsThe fees will be fully refunded if the booking is cancelled no later than 24 hours before the scheduled booking time. A fee of £10 will be charged if cancelled less than 24 hours before the scheduled booking time. There will be no charges for amendments if made no later than 24 hours before the scheduled booking time. A fee of £10 will be charged if amendments are made less than 24 hours of the scheduled booking time. Non-Flexible bookingsThere will be no refunds for cancellations/amendments at any time. Any cancellations and/or amendments require a minimum of 24 hours’ notice from the scheduled booking time. To make any changes please contact us by email on support@parkair247.com. Any cancellations or amendments must be acknowledged and confirmed by PARKAIR247 in writing. EXCLUSIONS, RESPONSIBILITIES AND LIMITATIONSCustomers are expected and assumed to have read and understood PARKAIR247’s terms and conditions upon booking, regardless of how the booking was originally made. The company will not accept liability where a customer has not taken time to read and understand the company’s terms and conditions. Liability will not be accepted in any of the following circumstances:
All vehicle checks at collection are cursory only and are not sufficient to support any claim. Photographs from the short stay carpark on arrival and collection must be provided in any correspondence to support any claim. PARKAIR247 will not accept liability for damage where the customer is unable to provide photographic evidence in support. PARKAIR247 have the right to re-check and to add to the cursory check-sheet if any marks may have been missed by the driver collecting the vehicle. It is the customer’s responsibility to check for damage with staff, to confirm mileage and to take photographs of the vehicle and the paperwork at the time when staff members are collecting the vehicle to support any damage claim or mileage query. Photographs must contain the date & time. It is not the responsibility of PARKAIR247 staff to recommend that the customer carry out checks to their own checks. It is the responsibility of the customer to inspect when dropping or collection the vehicle. Damage, loss or any other issues reported after PARKAIR247 staff have left the short stay carpark area will not be considered or and liability will not be considered under any circumstances. It is the responsibility of the customer to inform staff of any faults or parts of their vehicle that are not working or should not be touched or adjusted. PARKAIR247 staff will move seats and mirrors to enable them to be able to drive the vehicle safely. PARKAIR247 will not accept liability for any damage, scuffs, chips and cracks or any other type of vehicle deterioration that may not be visible due to poor lighting, the vehicle being dirty, adverse weather or any other reason that may make damage/defects difficult to see. PARKAIR247 will not be liable for any existing damage whatsoever that may become visible and/ or worsen upon the vehicle being cleaned at your request. This includes repairs that have been carried out previously. The customer is expected to inform staff of prior/existing damage, stone chips, small scuff, scratch marks, small dents, pin dents, alloy/ tyre damage, damage to mirrors or any glass, including windscreen damage. Parkair 247 will not accept liability in any of these circumstances. PARKAIR247 staff will assist with luggage where possible. It is the customer’s responsibility to assist or to ensure that no damage occurs to the vehicle when luggage is being removed or placed in the vehicle. PARKAIR247 will not accept liability for any loss or damage howsoever caused whilst luggage is being placed in or removed from vehicles. If the customer vehicle does not start for any reason, PARKAIR247 will be permitted to attempt to start the vehicle using a jump-starting pack. If the vehicle fails to start or does not move for any reason, PARKAIR247 will not be liable for any additional mechanical or electrical issues, delays, additional costs arising as a result of a jump start or the vehicle is unable to be delivered to the customer upon their return as a result of the breakdown. CAR WASH SERVICES
PARKAIR247 will not be responsible for any discolour of paintwork, dents or scratches that may become visible after a car wash, irrespective of it being noted down when the vehicle was collected by the driver. PARKAIR247 will not be responsible for and will not check the internal condition of the car and therefore will not accept responsibility for the interior condition after a car wash. CLAIMS PROCEDUREIf PARKAIR247 accepts liability for a claim/damage to a we may require that the repairs are undertaken by our own approved contractors or our insurers approved contractors. PARKAIR247 may provide the customer with a courtesy car (subject to availability) while repairs are undertaken at our approved garage. Under no circumstances will we accept liability for the cost of repairs undertaken by third parties or for the cost of car hire arranged by them or by the customer. FRAUDULENT CLAIMS WILL BE REPORTED TO THE POLICE. PARKAIR247 will deal efficiently and fairly with any claims and damage. In the event of a claim the customer must follow our claims procedure and provide the company with all the necessary photographs/paperwork to enable the claim to be fully assessed. PARKAIR247 will not process any claim if the evidence and paperwork requested is not provided or incomplete. Copyright ���������© 2023 PARKAIR247 Limited. Company Registration Number: 14244892. All rights reserved Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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.Overview : Apple Parking Heathrow - Meet and Greet
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Please don't leave any valuables in your vehicle. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Apple Parking limited. Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers and we regularly update the information when required. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Terms and conditions1. BOOKINGS AND SERVICE1.1 Bookings made through our site or agents are regarded as complete once an email with the reservation's final confirmation has been issued. At the time of confirmation, all terms and conditions are believed to have been agreed upon. 1.2 Although every effort is taken to guarantee that the car is picked up and delivered at the scheduled times, we disclaim all liability for service interruptions brought on by events beyond of our control, including traffic jams, aircraft delays, security warnings, extreme weather, lost luggage, and immigration holdups. This list carries on. 1.3 Any third-party service provider will have their own terms and conditions if they are used. We will try our best to inform you of whatever you need to know, but if you need a copy, please ask. After your reservation is complete, we will act as a liaison between you and the service provider. Booking information will be shared with the supplier, and we will provide you a booking reference number on the supplier's behalf. 1.4 By turning over the keys to the vehicle, the customer gives the company permission to drive the car from the terminal to its compounds and back again when the client returns, all to fulfil the company's contractual duties to the customer. 1.5 Customers are required to pay the entry and exit ticket to the terminal at the airport. 2. MAKING PAYMENT2.1 Prior to the beginning of the service, a full payment will be required. 2.2 A daily cost of £30.00 will be applied to any additional days of a reservation. 2.3 When a Meet & Greet service is reserved, we respectfully request that you phone us once you have passed through customs and baggage claim. This enables us to process your car quickly and ensure that it is ready and waiting for you when you arrive. 2.4 When a Meet & Greet service is reserved, we respectfully request that you phone us once you have passed through customs and baggage claim. This enables us to process your car quickly and ensure that it is ready and waiting for you when you arrive. 3. CANCELLATIONS3.1 If you cancel your booking up to 24 hours prior to the date of departure a full refund will be issued. However, if you cancel within 24 hours of your departure date a 20% fee will applied on your refund. 3.2 Any customer who wishes to shorten the length of their booking after it has started will be required to contact us via email or by phone. 3.3 Cancellations or changes to your booking can be made by contacting us however additional charges may apply. 4. LATE & EARLY RETURNS4.1 if your return time happens to be 4 hours earlier than the time stated on your booking form then you have to ensure you call our office and let us know. if you do not let us know with sufficient time then your delivery you may end up waiting for a driver for the delivery of your vehicle 4.2 if your arrival time happens to be 4 hours later than the time stated on your booking form then your booking time will be automatically extended and before delivery of your car, you have to pay for the extended parking time fee as per rates on those extended days. 5. LIABILITIES AND MORE T&C5.1 No claim for damage may be filed unless the damage was pointed out to our driver on collection of your car upon return and they had given you a signed confirmation regarding this at the time. 5.2 Except in cases where it can be demonstrated that our workers' carelessness was to blame, we take no responsibility for any loss or damage of any kind. 5.3 The Road Traffic Act of 1988 must be adhered to, and your car needs to be taxed and have a valid MOT. 5.4 During busy times, we reserve the right to store your car in any of our subsidiary compounds, within a 5-mile radius of our main car park. Rest assured your vehicle will always be handled with professionalism and care. 5.5 The following situations, for instance, will not result in the Company accepting liability for loss or damage: a) being struck by an uninsured motorist; b) windscreen damage from flying debris such as stones, tree branches, etc. The client should confirm if their own insurance covers these occurrences. Furthermore, the Company disclaims any liability for any damaged or punctured wheels or tyres, regardless of the source of the damage. The Company just checks the vehicles for significant dents or damage and not any minor dents or damage; as a result, they would only be held accountable for such damage or damage if it could be demonstrated that it was caused by their carelessness. 5.6 Drivers employed by the Company and Personal Travel Assistants are covered by insurance to operate customer cars up to a £50,000 value. Consumers who own vehicles that are worth more than this amount can still make reservations with the company, but they must strictly understand that if a claim exceeds £50,000, the company will not be held liable for any excess. 5.7 The Company cannot guarantee that the compounds are a secure environment, even though it takes all reasonable precautions to ensure their security. Every customer of the company receives a secure complex to park their car in as well as a secure safe to store their car key. Customers leave their vehicles and belongings in the company parking lot at their own risk. Though please ensure to take all valuables out of your vehicle before using our service. If it can be demonstrated that a customer's personal possessions were lost or damaged in the parking lot due to the company's own carelessness or deliberate default, the company will solely take responsibility for such losses or damages. 5.8 The Company retains the right to charge for this and any related expenses that may arise if the customer's vehicle experiences a mechanical malfunction and needs to be picked up from the premises. The Company retains the right to charge for their time spent attempting to start the Vehicle if a flat battery prevents the Vehicle from starting. Any damage that may arise directly from having to jump-start the customer's vehicle will not be covered by the company. 5.9 In the case of a lost car key, the Company will only be responsible for the replacement costs (up to £200) if it can be demonstrated that the loss was the result of their carelessness or deliberate default. However, replacing any locks, keys, or other items that are connected to the misplaced automobile key will not be the Company's responsibility. 6. LIMITS TO OUR RESPONSIBILITY6.1 Depending on traffic, weather situations and other factors we will make every effort to return your vehicle to you within 35 minutes of you passing customs and collecting your baggage. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
Overview : Space Parking Meet and GreetNo waiting at the airport, No terminal transfer worries, No more shuttle buses, the hassle free way to park Perfect for the business traveller, saving up to 35 minutes off your journey time. Meet and Greet parking is great for families who have young children or loads of luggage.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Please don't leave any valuables in your vehicle. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Pink Parking which is a budget brand. Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers and we regularly update the information when required. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Terms and conditionsBOOKINGS AND SERVICE1.1 Bookings made through our site or agents are regarded as complete once an email with the reservation's final confirmation has been issued. At the time of confirmation, all terms and conditions are believed to have been agreed upon. 1.2 Although every effort is taken to guarantee that the car is picked up and delivered at the scheduled times, we disclaim all liability for service interruptions brought on by events beyond of our control, including traffic jams, aircraft delays, security warnings, extreme weather, lost luggage, and immigration holdups. This list carries on. 1.3 Any third-party service provider will have their own terms and conditions if they are used. We will try our best to inform you of whatever you need to know, but if you need a copy, please ask. After your reservation is complete, we will act as a liaison between you and the service provider. Booking information will be shared with the supplier, and we will provide you a booking reference number on the supplier's behalf. 1.4 By turning over the keys to the vehicle, the customer gives the company permission to drive the car from the terminal to its compounds and back again when the client returns, all to fulfil the company's contractual duties to the customer. 1.5 Customers are required to pay the entry and exit ticket to the terminal at the airport. MAKING PAYMENT2.1 Prior to the beginning of the service, a full payment will be required. 2.2 A daily cost of £30.00 will be applied to any additional days of a reservation. 2.3 When a Meet & Greet service is reserved, we respectfully request that you phone us once you have passed through customs and baggage claim. This enables us to process your car quickly and ensure that it is ready and waiting for you when you arrive. 2.4 When a Meet & Greet service is reserved, we respectfully request that you phone us once you have passed through customs and baggage claim. This enables us to process your car quickly and ensure that it is ready and waiting for you when you arrive. CANCELLATIONS3.1 If you cancel your booking up to 24 hours prior to the date of departure a full refund will be issued. However, if you cancel within 24 hours of your departure date a 20% fee will applied on your refund. 3.2 Any customer who wishes to shorten the length of their booking after it has started will be required to contact us via email or by phone. 3.3 Cancellations or changes to your booking can be made by contacting us however additional charges may apply. LATE & EARLY RETURNS4.1 if your return time happens to be 4 hours earlier than the time stated on your booking form then you have to ensure you call our office and let us know. if you do not let us know with sufficient time then your delivery you may end up waiting for a driver for the delivery of your vehicle 4.2 if your arrival time happens to be 4 hours later than the time stated on your booking form then your booking time will be automatically extended and before delivery of your car, you have to pay for the extended parking time fee as per rates on those extended days. LIABILITIES AND MORE T&C5.1 No claim for damage may be filed unless the damage was pointed out to our driver on collection of your car upon return and they had given you a signed confirmation regarding this at the time. 5.2 Except in cases where it can be demonstrated that our workers' carelessness was to blame, we take no responsibility for any loss or damage of any kind. 5.3 The Road Traffic Act of 1988 must be adhered to, and your car needs to be taxed and have a valid MOT. 5.4 During busy times, we reserve the right to store your car in any of our subsidiary compounds, within a 5-mile radius of our main car park. Rest assured your vehicle will always be handled with professionalism and care. 5.5 The following situations, for instance, will not result in the Company accepting liability for loss or damage: a) being struck by an uninsured motorist; b) windscreen damage from flying debris such as stones, tree branches, etc. The client should confirm if their own insurance covers these occurrences. Furthermore, the Company disclaims any liability for any damaged or punctured wheels or tyres, regardless of the source of the damage. The Company just checks the vehicles for significant dents or damage and not any minor dents or damage; as a result, they would only be held accountable for such damage or damage if it could be demonstrated that it was caused by their carelessness. 5.6 Drivers employed by the Company and Personal Travel Assistants are covered by insurance to operate customer cars up to a £50,000 value. Consumers who own vehicles that are worth more than this amount can still make reservations with the company, but they must strictly understand that if a claim exceeds £50,000, the company will not be held liable for any excess. 5.7 The Company cannot guarantee that the compounds are a secure environment, even though it takes all reasonable precautions to ensure their security. Every customer of the company receives a secure complex to park their car in as well as a secure safe to store their car key. Customers leave their vehicles and belongings in the company parking lot at their own risk. Though please ensure to take all valuables out of your vehicle before using our service. If it can be demonstrated that a customer's personal possessions were lost or damaged in the parking lot due to the company's own carelessness or deliberate default, the company will solely take responsibility for such losses or damages. 5.8 The Company retains the right to charge for this and any related expenses that may arise if the customer's vehicle experiences a mechanical malfunction and needs to be picked up from the premises. The Company retains the right to charge for their time spent attempting to start the Vehicle if a flat battery prevents the Vehicle from starting. Any damage that may arise directly from having to jump-start the customer's vehicle will not be covered by the company. 5.9 In the case of a lost car key, the Company will only be responsible for the replacement costs (up to £200) if it can be demonstrated that the loss was the result of their carelessness or deliberate default. However, replacing any locks, keys, or other items that are connected to the misplaced automobile key will not be the Company's responsibility. LIMITS TO OUR RESPONSIBILITY6.1 Depending on traffic, weather situations and other factors we will make every effort to return your vehicle to you within 35 minutes of you passing customs and collecting your baggage. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
GREGG MAURICE HEATHROW
TERMS AND CONDITIONS
Booking confirmation
1.1 We confirm bookings made by email
or on our website by issuing a booking reference via email.
1.2 We confirm bookings made by phone
by the operator via email.
1.3 All services are subject to
availability and may be changed without notification. Gregg Maurice Limited
reserves the right not to accept or fulfil a booking
1.4 Bookings through the
Gregg Maurice Limited website are deemed to be made when validated by the issue
of a booking reference number.
1.5 Offers are not to be
used in conjunction with any other offer or promotion.
Cancelling a booking
made.
2.1 You may cancel a
booking for any reason, including not accepting these conditions, up 48 hours
before the parking period begins and you will receive a refund minus 15£
cancellation charges
2.2 If you cancel within
48 hours or do not turn up, we will charge you the full parking fee for the
total parking period.
2.3 Cancellation must be
by email and only after an email confirmation has been sent back acknowledging
the cancellation, a refund will be made minus 15£ cancellation charges
2.4 No refund will be
made for unused parking if you decide for any reason to return earlier.
2.5 The parking period
begins at one minute past midnight on the first day of the parking period.
2.6 Cancellations or
amendments cannot be accepted if you book a supersaver, saver or non-flexible
parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost,
minus 15£ cancellation charges.
Prices / payments &
cost recover
3.1 All payments must be
made prior to parking your vehicle.
3.2 In the event entry
and exit times change from those booked this will result in your actual time
parked exceeding the number of days you have pre-paid for. An additional charge
will need to be paid prior to leaving the car park. If you refuse or you are
unable make the payment, we may retain your vehicle until you have paid the
full amount due.
3.3 If you want to
extend your booking while the vehicle is with us, you need to email us. You
cannot make a new booking to extend an existing booking. If you do so, it will
not be accepted and you will still be charged for the extra days on your return
plus administration fee of £15.
3.5 If you park for
longer than the period you booked for, we shall charge you for the extra days
at the full daily price that applies at the time.
3.6 Our opening time is
4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight.
However, we may ask you to wait until we open in the morning.
3.7 If you return
earlier than the booked date without informing us or with a short notice, you
will be charged £15. You may also have to wait longer to be picked up
from the airport it can take up to 3 hours to release your vehicle.
3.8 If you have not
claimed your vehicle within a reasonable time after the end of the booked
period or fail to contact us for a new arrangement, we can regard your vehicle
as having been abandoned. We may then make arrangements for its disposal to
cover our costs (but will take reasonable steps to contact you before doing so)
in accordance with the Torts (interference with Goods) Act 1977.
The conditions below
apply on request.
4.1 We may photograph or
video the vehicle when you enter the car park if you make the request.
4.2 Your vehicle
will not be checked for damage unless you request and make the payment of £10
.We shall inspect the paintwork and bodywork and record any damage before we
park the vehicle after which you will be asked to sign the damage
inspection report. If you had an inspection carried out before parking your
car, please provide us a copy of it
4.3 Your booking will be
taken that you do not wish to have your vehicle inspected unless a specific
request is made.
Exclusion and limits of
our responsibility
We will not accept legal
responsibility for the following:-
5.1 Loss or damage
covered by your own insurance. Your own vehicle insurance MUST cover the
vehicle parked in our car park for Fire, theft, flood and malicious damage
during the booking period.
5.2 Personal property
left in the vehicle/coach or left unattended at any time in the car park or
vehicle
5.3 No valuables should
be left within the car whilst parked in our compound. We do not
check inside the vehicle, hence no responsibility will be taken by us in the
event of loss of valuables. Do not leave your mobile phone, satellite
navigation, house key or any other key or personal belongings in the vehicle.
5.4 Transport delays
between the car park and the Airport caused by traffic congestion, weather,
coach breakdown or any other cause beyond our control. For Meet and Greet, we
endeavour to deliver your vehicle back to you within 45 minutes depending on
traffic and weather condition. However, in busy period, you may have to wait
longer.
5.5 Loss arising from a
stolen or mislaid receipt.
5.6
Gregg Maurice Limited does not accept liability for damage to vehicles
arising from mechanical, structural, electrical failure, jump starting of
vehicle, self- locking, air pollution / weather, terrorism, natural disaster,
damage by vandals, criminal activity and other matters outside our control.
5.7
No liability will be taken for minor scratches, dents, chips to paintwork, any
damage that cannot be seen and noted due to weather conditions or where the
exterior is in a dirty state or by the virtue of the car colour. The company
will not accept responsibility for damage to windscreens, glass chips or other
glass. No liability can be accepted for alloy damage/ scuffs, clutches,
tyres / wheels. This list is not exhaustive.
5.8 No liability will be
taken for any direct or indirect loss as a result of delay, any loss or damage
to the vehicle (such as loss of earnings, flights missed, and hotel cost).
5.9 Any Delay in making
the vehicle available for collection, this is if you arrive later than the date
and time booked or any loss as a result of you not adhering to the time
guidelines given
Your responsibilities
6.1 Vehicle condition
must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction
is 2 metres and we shall not be able to accept vehicles that exceed
the height restriction.
6.2 You shall be liable
for and indemnify HPR in respect of any death, personal injury or damage caused
by you or any person with you whilst in our premises.
6.3 That when you
commence your Parking Period your vehicle is in a roadworthy condition, has a
current MOT certificate (if required by law) for the whole of the Parking
Period, Is insured and covers the points mentioned in 5.1
6.4 No dangerous toxic
or illegal substances are left within the Vehicle.
6.5 In the event your
vehicle does not start, we assume you give us permission to attempt to start
the vehicle using a Battery starter pack. In the event your vehicle still does
not start you will need to contact a breakdown company at your cost. Your
vehicle must be removed from the car park within 24 hours of the end of the
parking period. After this time we shall charge you the daily parking charge.
6.6 You must not tow the
vehicle into the car park unless supervised and with written consent.
6.7 You must not fill
your tank with fuel in the car park, unless we are notified and are supervised.
6.8 You must inform us
about any vehicle immobiliser, automatic security feature or modification to
the vehicle.
Our
responsibilities
7.1 We shall take all
reasonable care of your vehicle (excluding any personal belongings) for the
period you have booked and paid for; starting from when you give us your keys.
Return Vehicle -
Reclaiming the vehicle and lost receipts.
8.1 You must produce the
receipt we have provided when you collect your vehicle. If you lose the receipt
please notify us immediately by telephone or email. We shall then need a proof
of your identity.
8.2 We shall not release
any vehicle to someone else unless prior arrangement has been made.
Special Assistance
Requirements
9.1 If you have any
special assistance requirements, please let us know when you make your booking
and all reasonable steps will be taken to meet your needs.
Vehicle security
10.1
You must leave your car keys at the car park. If you do not do this, we
may refuse to take your booking and you will still be charge. We shall not be
held responsible for any delay or other cost incurred due to this.
10.2 Do not leave any
house or other keys in your car key ring or in the vehicle. No responsibility
will be taken in the event they are lost or misplaced.
10.3 Do not leave any
Satellite Navigation in the vehicle.
Safety in the
car park
11.1 When entering the
car park drive slowly and carefully and follow the directional signs. Do not
drive more than 5MPH
11.2 After parking your
vehicle, go to the reception desk; do not wander around the car park. Keep an
eye on your children and do not allow them to play in the car park. Children
must be supervised at all times.
Transport to and from
airport.
12.1 You must not get on
a transfer bus if you cannot find a seat.
12.2 In case of large
families/group, it may not be possible to get everyone on the same bus.
12.3 Children under the
age of eight must be seated with an adult.
12.4 No animals are allowed
on the transfer bus unless a dog to assist the blind.
12.5 Do not place
luggage and personal belongings in the aisles or standing areas.
12.6 The driver may
refuse to help you load/unload heavy luggage due to Health and safety.
12.7 The driver is
responsible for the safety of the bus and he/she may ask any passenger they
believe to be a danger/potential danger to the bus or its passengers to leave
the bus or refuse to take to or from the Airport.
12.8 The Bus will pick
you up at the Airport from the same stop it drops you off at the Terminal
Building.
Further instructions
will be given to you when you contact us after you have collected your luggage.
Check In Time
13.1 Transport between
the Car park and the airport run on demand. It is your responsibility to arrive
at the Car park in good time (a minimum of 100 minutes prior to the earliest
airline recommended check-in time is suggested) to enable you to reach the
airport by the airline's recommended check-in time.
13.2 In the event you
wish your vehicle to be inspected, please allow an extra 45 minutes on top of
the recommended 100 minutes.
13.3 Please allow an
extra 30 minutes on top of the recommended 100 minutes if you are travelling
during busy period such as school holidays, Christmas and New Year.
Moving the vehicle.
14.1 We shall keep the
vehicle in one of our car parks. You agree to us driving the vehicle within and
between car parks on the public highways. During busy periods your vehicle may
be parked away from the main compound.
14.2 During busy
periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note
that security levels may vary (Park and Ride)
14.3
During certain busy periods or lengthy periods of stay, your car may be parked
in any one of our Secondary Compounds which could be up to 12 miles away (one
way), depending which terminal you have dropped your vehicle off. However, part
of the car parks are open to the public and, whilst staff have instructions to
remove anyone not authorised to be on the premises, the Company cannot
guarantee the security of your vehicle nor its contents. Please note the
security level at these secondary compounds may not be at the same level as the
main compound (Meet and Greet)
Indemnity
15.1 You shall indemnify
the Company and its staff for any loss, damage, actions and claims arising from
breach of your Obligations contained in clause 6.1 to 6.4
Liabilities and Other
Terms.
16.1 We shall accept
legal responsibility for any accidents, damage to paint work or bodywork of
your vehicle if you can prove that it was caused by our employee�s negligence.
Customer Relations
Procedure
This procedure does not
affect your right to take legal action.
If
there are any concerns or issues you wish to raise for further investigation,
the following procedure needs to take effect.
17.1 Inform a member of
staff about it before you leave the car park/Airport. You will be asked to email
your complaint within 24 hours of leaving the car park. We shall not consider
any complain if it was not raise at the time of collecting the vehicle and once
the vehicle leaves our car park, we are not responsible for any damage/lost.
17.2 A
member of our customer relations team shall endeavour to respond back to your
query at the earliest possible.
17.3 If a complaint
relates to damage to the vehicle, you must allow us to inspect the vehicle
before repairs are carried out. No acceptance of liability can be made until
the matter is thoroughly investigated. If you did not request your vehicle to
be inspected by us, we shall not be liable for any claim unless you can prove
that the damage was caused while your car was in our care.
17.4 In the event that
we agree to carry out any repairs they must be carried out only by our approved
garage. The delivery and collection of the car at that establishment will be
customer�s responsibility. We reserve the right to
restore the vehicle to the condition it was brought to us or hand over to us
for parking. We shall not provide courtesy car and nor shall we reimburse the
cost if you hire a car.
17.5 You agree for us to
carry out repairs to the vehicle if it's proven the damage was caused during
the parking period.
17.7 We shall not be
responsible for any damage complaint up to £750.00 including any alleged dents,
bumps and scratches.
Car park Site Security
18.1 Although all
measures will be taken to ensure the security of the site, this cannot be
guaranteed at all times by Gregg Maurice Limited. Your vehicle insurance
must cover you for the parking of the vehicle in a car park for all
eventualities.
Changing the conditions
19.1 The Terms and
Conditions applies for Park and Ride
19.2
These conditions will remain in force unless the change is made in writing
directly with us and with our written permission.
19.3
These Terms and Conditions may be changed by Gregg Maurice Limited at any
time. Please request an up to date Terms and Conditions at the time of
booking.
|
Overview : Gregg Maurice Park and Ride Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Gregg Maurice Limited. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. GREGG MAURICE HEATHROW
TERMS AND CONDITIONS Booking confirmation 1.1 We confirm bookings made by email
or on our website by issuing a booking reference via email. 1.2 We confirm bookings made by phone
by the operator via email. 1.3 All services are subject to
availability and may be changed without notification. Gregg Maurice Limited
reserves the right not to accept or fulfil a booking 1.4 Bookings through the
Gregg Maurice Limited website are deemed to be made when validated by the issue
of a booking reference number. 1.5 Offers are not to be
used in conjunction with any other offer or promotion. Cancelling a booking
made. 2.1 You may cancel a
booking for any reason, including not accepting these conditions, up 48 hours
before the parking period begins and you will receive a refund minus 15£
cancellation charges 2.2 If you cancel within
48 hours or do not turn up, we will charge you the full parking fee for the
total parking period. 2.3 Cancellation must be
by email and only after an email confirmation has been sent back acknowledging
the cancellation, a refund will be made minus 15£ cancellation charges 2.4 No refund will be
made for unused parking if you decide for any reason to return earlier. 2.5 The parking period
begins at one minute past midnight on the first day of the parking period. 2.6 Cancellations or
amendments cannot be accepted if you book a supersaver, saver or non-flexible
parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost,
minus 15£ cancellation charges. Prices / payments &
cost recover 3.1 All payments must be
made prior to parking your vehicle. 3.2 In the event entry
and exit times change from those booked this will result in your actual time
parked exceeding the number of days you have pre-paid for. An additional charge
will need to be paid prior to leaving the car park. If you refuse or you are
unable make the payment, we may retain your vehicle until you have paid the
full amount due. 3.3 If you want to
extend your booking while the vehicle is with us, you need to email us. You
cannot make a new booking to extend an existing booking. If you do so, it will
not be accepted and you will still be charged for the extra days on your return
plus administration fee of £15. 3.5 If you park for
longer than the period you booked for, we shall charge you for the extra days
at the full daily price that applies at the time. 3.6 Our opening time is
4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight.
However, we may ask you to wait until we open in the morning. 3.7 If you return
earlier than the booked date without informing us or with a short notice, you
will be charged £15. You may also have to wait longer to be picked up
from the airport it can take up to 3 hours to release your vehicle. 3.8 If you have not
claimed your vehicle within a reasonable time after the end of the booked
period or fail to contact us for a new arrangement, we can regard your vehicle
as having been abandoned. We may then make arrangements for its disposal to
cover our costs (but will take reasonable steps to contact you before doing so)
in accordance with the Torts (interference with Goods) Act 1977. The conditions below
apply on request. 4.1 We may photograph or
video the vehicle when you enter the car park if you make the request. 4.2 Your vehicle
will not be checked for damage unless you request and make the payment of £10
.We shall inspect the paintwork and bodywork and record any damage before we
park the vehicle after which you will be asked to sign the damage
inspection report. If you had an inspection carried out before parking your
car, please provide us a copy of it 4.3 Your booking will be
taken that you do not wish to have your vehicle inspected unless a specific
request is made. Exclusion and limits of
our responsibility We will not accept legal
responsibility for the following:- 5.1 Loss or damage
covered by your own insurance. Your own vehicle insurance MUST cover the
vehicle parked in our car park for Fire, theft, flood and malicious damage
during the booking period. 5.2 Personal property
left in the vehicle/coach or left unattended at any time in the car park or
vehicle 5.3 No valuables should
be left within the car whilst parked in our compound. We do not
check inside the vehicle, hence no responsibility will be taken by us in the
event of loss of valuables. Do not leave your mobile phone, satellite
navigation, house key or any other key or personal belongings in the vehicle. 5.4 Transport delays
between the car park and the Airport caused by traffic congestion, weather,
coach breakdown or any other cause beyond our control. For Meet and Greet, we
endeavour to deliver your vehicle back to you within 45 minutes depending on
traffic and weather condition. However, in busy period, you may have to wait
longer. 5.5 Loss arising from a
stolen or mislaid receipt. 5.6
Gregg Maurice Limited does not accept liability for damage to vehicles
arising from mechanical, structural, electrical failure, jump starting of
vehicle, self- locking, air pollution / weather, terrorism, natural disaster,
damage by vandals, criminal activity and other matters outside our control. 5.7
No liability will be taken for minor scratches, dents, chips to paintwork, any
damage that cannot be seen and noted due to weather conditions or where the
exterior is in a dirty state or by the virtue of the car colour. The company
will not accept responsibility for damage to windscreens, glass chips or other
glass. No liability can be accepted for alloy damage/ scuffs, clutches,
tyres / wheels. This list is not exhaustive. 5.8 No liability will be
taken for any direct or indirect loss as a result of delay, any loss or damage
to the vehicle (such as loss of earnings, flights missed, and hotel cost). 5.9 Any Delay in making
the vehicle available for collection, this is if you arrive later than the date
and time booked or any loss as a result of you not adhering to the time
guidelines given Your responsibilities 6.1 Vehicle condition
must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction
is 2 metres and we shall not be able to accept vehicles that exceed
the height restriction. 6.2 You shall be liable
for and indemnify HPR in respect of any death, personal injury or damage caused
by you or any person with you whilst in our premises. 6.3 That when you
commence your Parking Period your vehicle is in a roadworthy condition, has a
current MOT certificate (if required by law) for the whole of the Parking
Period, Is insured and covers the points mentioned in 5.1 6.4 No dangerous toxic
or illegal substances are left within the Vehicle. 6.5 In the event your
vehicle does not start, we assume you give us permission to attempt to start
the vehicle using a Battery starter pack. In the event your vehicle still does
not start you will need to contact a breakdown company at your cost. Your
vehicle must be removed from the car park within 24 hours of the end of the
parking period. After this time we shall charge you the daily parking charge. 6.6 You must not tow the
vehicle into the car park unless supervised and with written consent. 6.7 You must not fill
your tank with fuel in the car park, unless we are notified and are supervised. 6.8 You must inform us
about any vehicle immobiliser, automatic security feature or modification to
the vehicle. Our
responsibilities 7.1 We shall take all
reasonable care of your vehicle (excluding any personal belongings) for the
period you have booked and paid for; starting from when you give us your keys. Return Vehicle -
Reclaiming the vehicle and lost receipts. 8.1 You must produce the
receipt we have provided when you collect your vehicle. If you lose the receipt
please notify us immediately by telephone or email. We shall then need a proof
of your identity. 8.2 We shall not release
any vehicle to someone else unless prior arrangement has been made. Special Assistance
Requirements 9.1 If you have any
special assistance requirements, please let us know when you make your booking
and all reasonable steps will be taken to meet your needs. Vehicle security 10.1
You must leave your car keys at the car park. If you do not do this, we
may refuse to take your booking and you will still be charge. We shall not be
held responsible for any delay or other cost incurred due to this. 10.2 Do not leave any
house or other keys in your car key ring or in the vehicle. No responsibility
will be taken in the event they are lost or misplaced. 10.3 Do not leave any
Satellite Navigation in the vehicle. Safety in the
car park 11.1 When entering the
car park drive slowly and carefully and follow the directional signs. Do not
drive more than 5MPH 11.2 After parking your
vehicle, go to the reception desk; do not wander around the car park. Keep an
eye on your children and do not allow them to play in the car park. Children
must be supervised at all times. Transport to and from
airport. 12.1 You must not get on
a transfer bus if you cannot find a seat. 12.2 In case of large
families/group, it may not be possible to get everyone on the same bus. 12.3 Children under the
age of eight must be seated with an adult. 12.4 No animals are allowed
on the transfer bus unless a dog to assist the blind. 12.5 Do not place
luggage and personal belongings in the aisles or standing areas. 12.6 The driver may
refuse to help you load/unload heavy luggage due to Health and safety. 12.7 The driver is
responsible for the safety of the bus and he/she may ask any passenger they
believe to be a danger/potential danger to the bus or its passengers to leave
the bus or refuse to take to or from the Airport. 12.8 The Bus will pick
you up at the Airport from the same stop it drops you off at the Terminal
Building. Further instructions
will be given to you when you contact us after you have collected your luggage. Check In Time 13.1 Transport between
the Car park and the airport run on demand. It is your responsibility to arrive
at the Car park in good time (a minimum of 100 minutes prior to the earliest
airline recommended check-in time is suggested) to enable you to reach the
airport by the airline's recommended check-in time. 13.2 In the event you
wish your vehicle to be inspected, please allow an extra 45 minutes on top of
the recommended 100 minutes. 13.3 Please allow an
extra 30 minutes on top of the recommended 100 minutes if you are travelling
during busy period such as school holidays, Christmas and New Year. Moving the vehicle. 14.1 We shall keep the
vehicle in one of our car parks. You agree to us driving the vehicle within and
between car parks on the public highways. During busy periods your vehicle may
be parked away from the main compound. 14.2 During busy
periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note
that security levels may vary (Park and Ride) 14.3
During certain busy periods or lengthy periods of stay, your car may be parked
in any one of our Secondary Compounds which could be up to 12 miles away (one
way), depending which terminal you have dropped your vehicle off. However, part
of the car parks are open to the public and, whilst staff have instructions to
remove anyone not authorised to be on the premises, the Company cannot
guarantee the security of your vehicle nor its contents. Please note the
security level at these secondary compounds may not be at the same level as the
main compound (Meet and Greet) Indemnity 15.1 You shall indemnify
the Company and its staff for any loss, damage, actions and claims arising from
breach of your Obligations contained in clause 6.1 to 6.4 Liabilities and Other
Terms. 16.1 We shall accept
legal responsibility for any accidents, damage to paint work or bodywork of
your vehicle if you can prove that it was caused by our employee�s negligence. Customer Relations
Procedure This procedure does not
affect your right to take legal action. If
there are any concerns or issues you wish to raise for further investigation,
the following procedure needs to take effect. 17.1 Inform a member of
staff about it before you leave the car park/Airport. You will be asked to email
your complaint within 24 hours of leaving the car park. We shall not consider
any complain if it was not raise at the time of collecting the vehicle and once
the vehicle leaves our car park, we are not responsible for any damage/lost. 17.2 A
member of our customer relations team shall endeavour to respond back to your
query at the earliest possible. 17.3 If a complaint
relates to damage to the vehicle, you must allow us to inspect the vehicle
before repairs are carried out. No acceptance of liability can be made until
the matter is thoroughly investigated. If you did not request your vehicle to
be inspected by us, we shall not be liable for any claim unless you can prove
that the damage was caused while your car was in our care. 17.4 In the event that
we agree to carry out any repairs they must be carried out only by our approved
garage. The delivery and collection of the car at that establishment will be
customer�s responsibility. We reserve the right to
restore the vehicle to the condition it was brought to us or hand over to us
for parking. We shall not provide courtesy car and nor shall we reimburse the
cost if you hire a car. 17.5 You agree for us to
carry out repairs to the vehicle if it's proven the damage was caused during
the parking period. 17.7 We shall not be
responsible for any damage complaint up to £750.00 including any alleged dents,
bumps and scratches. Car park Site Security 18.1 Although all
measures will be taken to ensure the security of the site, this cannot be
guaranteed at all times by Gregg Maurice Limited. Your vehicle insurance
must cover you for the parking of the vehicle in a car park for all
eventualities. Changing the conditions 19.1 The Terms and
Conditions applies for Park and Ride 19.2
These conditions will remain in force unless the change is made in writing
directly with us and with our written permission. 19.3
These Terms and Conditions may be changed by Gregg Maurice Limited at any
time. Please request an up to date Terms and Conditions at the time of
booking. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
These Terms of Service (hereinafter called �Terms�) are effective as of 15th of September, 2014, hereinafter referred to as (the �Effective Date�) between Customer (hereinafter referred to as �Customer�), and Bon Voyage Parking (hereinafter referred to as �Company�).
Company will provide the following:
Customer will provide:
The validity, interpretation and performance of these Terms shall be governed by the laws of the United Kingdom without giving effect to the conflicts of law�s provisions or principals thereof.
Overview : Bon Voyage ParkingPlease take the time to read the product information so that you book a product that is suitable for you. We remove the worry of having to park your car yourself. Finding a space in a huge airport car park can be difficult. With Bon Voyage Parking there is no need to catch an airport transfer bus and on arrival home your car is delivered as near to the terminal forecourt as possible, started, warm and ready to drive straight home. Bon Voyage Parking prices are competitive compared against Heathrow airport long stay parking.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Park Mark Award/BPA approved Service Provider had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Bon Voyage LTD which is a budget brand Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. These Terms of Service (hereinafter called �Terms�) are effective as of 15th of September, 2014, hereinafter referred to as (the �Effective Date�) between Customer (hereinafter referred to as �Customer�), and Bon Voyage Parking (hereinafter referred to as �Company�). ACCEPTANCE OF TERMS
DESCRIPTION OF SERVICE
Company will provide the following:
Customer will provide:
DISCLAIMER OF WARRANTIES AND LIABILITY
ENTIRE AGREEMENT
GOVERNING LAW
The validity, interpretation and performance of these Terms shall be governed by the laws of the United Kingdom without giving effect to the conflicts of law�s provisions or principals thereof. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
|
Overview : Premium Airport Parking - Meet and Greet Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Kwik Parking Solution Ltd. Full instructions will be provided in booking confirmation email. Mobit provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. TERMS AND CONDITIONS 1. Bookings 1.1 The booking is only confirmed once you have received the booking reference number by email or from one of our representatives. 1.2 Please make sure to arrive at car park at least 30 minutes prior to check in time with your airline. In normal road conditions it can take up to 15 minutes for our drivers to reach terminals, however we are not responsible if bad traffic causes you to miss your flight or any other loss happen. 1.3 The bookings are valid for the times, dates, price and terminal specified in your booking only and Quotes are valid at the time of booking only. 1.4 If you are late by 30 days from the fixed exit date to collect your vehicle you will have to contact our customer service team and to inform us by email providing all the information and details required. 1.5 In case any vehicle have been abandoned in such circumstances, We shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the tariff of your chosen service. We will send the balance amount by cheque to the owner. We will give not less than 30 days notice prior to do this. 1.6 When you return to collect your car we will pay for up to 15 minutes in the airport terminal collection car park, so make sure that you call us when you are almost there to collect your vehicle because If you go over 15 minutes you will be required to pay the airports standard fee in order to exit the car park. 1.7 We make sure that collections and deliveries of the vehicle are made at the requested times. However, We do not accept any responsibility for delays caused as a result of circumstances beyond our own control, such as traffic congestion, delays of flights, luggage or immigration, road accidents, security alerts and severe weather conditions. 1.8 All services are subject to availability. 2. Payments 2.1 You must ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorisation, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements you are booking. 2.2 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged by £20.00 daily. 2.3 Full payment of booked service is due prior to the commencement of the service. 2.4 An additional charge of £25.00 is applied in case your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight. 3. Cancellation & Amendments 3.1 Any amendments will be subject to amendment fee of £10.00 unless agreed. There is no charge if you need to make amendment in your car details, contact number, email address, flight number (if misspelled or was unknown at the time you made your reservation), your first name or last name (in case misspelled). 3.2. Please refer to Mobit Airport Parking for Amendments and Cancellations. 3.3 There is no refund made of any cancellation or non use of our service within 24 hours of the day of travel. 3.4 Any customer wishing to curtail length of stay for a service once that service has commenced will be liable to pay the fee for the whole service booked. All amendments must be sent via email. 4. Liability 4.1 Your vehicle should be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. Any liabilities occurred by Our Company as a result of the client's vehicle not complying with the Road Traffic Act, the Customer will be the one who is responsible for all costs/liabilities incurred by the Company. 4.2 We cannot accept liability for any mechanical, electrical or structural failure of any part of your vehicle including Windscreens, Glass, Tyres, Alarms, Immobilisers, Flat-Batteries, tyres and in particular alloy wheels howsoever caused. This list is not exhaustive. 4.3 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees. 4.4 In the event that the car acquires a puncture whilst in our possession (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody. 4.5 We do not take any responsibility for deterioration in the condition of the vehicle while its in our keeping. 4.6 We will not pay more than £20,000 for loss of or damage to the vehicle. 4.7 The internal condition of the car is not checked at any time and no responsibility is accepted for the interior condition or any interior parts/accessories. 4.8 We will not be held responsible for any claims of any nature below £750.00 including any alleged dents, bumps and scratches. 4.9 We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhausted. 4.10 We will not be responsible for any minor scratches or dents (whether marked on the document or not) which may not be responsible to identify in confined times and weather conditions. 4.11 We have no liability for any faulty cars alarm fobs, house or any other keys or valuables which are left on the key ring or inside the vehicle. 4.12 A customer should have a spare key to the vehicle which they take with them. 4.13 Any claims for damages must be reported immediately to our staff immediately on delivery of the vehicle. 4.14 Any claims will not be considered in case they are reported after the vehicle has been returned to your possession or if there is a delay in reporting any claims that cannot be verified by us. 4.15 If any vehicle dose not starts due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result us having to jump-start your vehicle. 4.16 In the event that your vehicle needs to be repaired as result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. 4.17 During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Secure Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off. Please note the security level at these secondary compounds may not be at the same level as the main compound. 4.18 We do not offer any other vehicle as a substitute (courtesy vehicle) whiles your vehicle is being repaired. 4.19 We cannot generate the safety of vehicle nor their contents. Be aware that the car parks are open-air surface compound. 4.20 We do not accept liability for damage to the vehicles or other property arising from acts of God like natural disasters or any causes which is beyond our own control. 4.21 We do not accept any liability if you lose your Return Receipt and this is presented to the Company by a third party who uses it fraudulently to take your vehicle. 4.22 Loss or damage covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody. such cases will revert back to your insurer. 4.23 After you made the booking, the terms which apply are those which were on the website at the time of booking. Please do not assume that the terms which applied on one occasion when you booked a service from us will continue to apply when you next book. They can be changed in different times. 4.24 We will not accept any liability for your vehicle if you opt for car wash and any old dents and scratches becomes visible after valeting. 4.25 We endeavour to deliver your vehicle back to you within 45 mins depending on traffic, weather conditions.During the busy period it may take more than 45 minutes. 4.26 We will not refund your fee for if any delays on delivery and pickup. 4.27 We will not be held liable for any delayed or missed flights/car hire charges. Terms and conditions are subject to change at anytime without notice. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
Terms & Conditions:
HPR PARKING LTD
Booking
confirmation
1.1 We confirm bookings made by email or on our website by issuing a
booking reference via email.
1.2 We confirm bookings made by phone by the operator via email.
1.3 All services are subject to availability and may be changed without
notification.
1.4 Heathrow Park and Ride Ltd reserves the right not to accept or
fulfil a booking.
1.5 Bookings through the Heathrow Park and
Ride website are deemed to be made when validated by the issue of a booking reference
number.
1.6 Offers are not to be used in conjunction with any other offer or
promotion.
Cancelling
a booking made.
2.1 You may cancel a booking for any
reason, including not accepting these conditions, up to 48 hours before the
parking period begins and you will receive a refund minus an admin fee of £15.00
2.2 If you cancel within 48 hours or do not
turn up, we will charge you the full parking fee for the total parking period.
2.3 Cancellation must be by email and only
after an email confirmation has been sent back acknowledging the cancellation
with a refund be made minus a admin fee of £15.
2.4 The parking period begins at one minute
past midnight on the first day of the parking period.
3.1 Cancellations or amendments cannot be
accepted if you book a supersaver, saver or non-flexible parking. Product
should you have the right to cancel and do so, via email within that time, you
will be refunded the charges that you have paid to us, minus a £15.00 admin
fee.
Prices
and payments
4.1 All payments must be made prior to
parking your vehicle.
4.4 No refund will be made for unused
parking if you decide for any reason to return earlier.
Liabilities
and other Terms.
5.1 We will accept legal responsibility for
any accidents if it is caused by our or our employees� negligence.
5.2 We will accept legal responsibility for
damage to the paintwork or bodywork of your vehicle if you can prove that it
was caused by us.
5.3 If you have signed a waiver so that
your vehicle has not been inspected by us, then we will not accept any responsibility
whatsoever.
5.4 You will not have to prove this if you paid
for a vehicle inspection report prepared and the damage is not recorded on it.
It is then signed by you.
5.5 You agree for us carrying out repairs
to the vehicle if we believe the damage has been caused during the parking
period. We reserve the right to restore
the vehicle to the condition it was brought to us or hand over to us for
parking.
5.6 Your booking will be taken that you do
not wish to have your vehicle inspected unless a specific request is made,
after which you will be asked to sign the damage inspection report.
5.7 We do not check interior of vehicle,
hence no claim regarding the interior of the vehicle will be considered.
5.8 No claim for damage can be made unless
that damage was brought to the attention of our representative upon collection
of your vehicle on your return and written notification is given to you at the
time, followed by an email with 24 hours of leaving the car park/Airport
5.9 In the
event that we agree to carry out any repairs they must be carried out only by
our approved garage. The delivery and collection of the car at that
establishment will be customer�s responsibility. We reserve the right to
restore the vehicle to the condition it was brought to us or hand over to us
for parking.
5.10 We will not be responsible for any
damage complaint up to £750.00 including any alleged dents, bumps and
scratches.
Exclusion
and limits of our responsibility
We will not accept legal responsibility for
the following:-
6.1 Loss or damage covered by your own
insurance. Your own vehicle insurance MUST cover the vehicle parked in our car
park for Fire, theft, flood and malicious damage during the duration of your
booking.
6.2 Personal property left in the vehicle or
coach or left unattended at any time. No valuables should be left within the
car whilst parked in our compound. No responsibility can be taken in the event of loss of valuables that are
left in the vehicle. Do not leave your satellite navigation, house key or any
key other in the vehicle.
6.3 Transport delays between the car park
and the Airport caused by traffic congestion, weather, coach breakdown or any
other cause beyond our control. For Meet and Greet, we endeavour to deliver
your vehicle back to you within 45 minutes depending on traffic and weather
condition.
6.4 Loss arising from a stolen or mislaid
receipt or ticket.
6.5 Loss of or damage to the vehicle
arising from mechanical or electrical failure, jump starting of vehicle,
self-locking, air pollution / weather, terrorism, natural disaster, damage by
vandals, criminal activity and other matters outside our control.
6.6 Heathrow Park and Ride Ltd does not accept liability for damage
to vehicles arising from acts of nature nor will the company accept
responsibility for minor scratches dents or chips to paintwork or any visual
damage that cannot be seen and noted due to weather conditions or where the
exterior is in a dirty state or by the virtue of the car colour. The company
will not accept responsibility for damage to windscreens or other glass. No
liability can be accepted for alloy damage/ scuffs. We accept no liability for mechanical, structural and electrical
failure of any part of your vehicle including windscreens, glass chips, clutches
tyres and in particular alloy wheels howsoever caused. This list is not
exhaustive.
6.7 Any direct or indirect loss as a result
of damage or loss or damage to the vehicle (such as loss of earnings, flights
missed, hotel cost.
6.8 Any Delay in making the vehicle
available for collection, this is if you arrive prior or later to the date
booked.
6.9 Any loss as a result of you not
adhering to the time guidelines given.
Your
responsibilities
7.1 Vehicle condition must be road worthy
and comply with the Road Traffic Acts.
7.2 You shall be liable for and indemnify
HPR in respect of any death, personal injury or damage caused by you or any
person with you whilst on our premises.
7.3 That when you commence your Parking
Period your vehicle is in a roadworthy condition, has a current MOT certificate
(if required by law) for the whole of the Parking Period, Is insured and covers
the points mentioned in 6.1
7.4 No dangerous toxic or illegal
substances are left within the Vehicle.
7.6 You must not tow the vehicle into the
car park unless supervised and with written consent.
7.7 You must not fill your tank with fuel,
unless we are notified and are supervised.
7.8 You must inform us about any vehicle
immobiliser, automatic security feature or modification to the vehicle.
The conditions below apply on request.
8.1 We may photograph or video the vehicle
when you enter if you have paid for this service.
8.2 Your vehicle will not be checked for
damage unless you request and make the payment of £10 .We will inspect the
paintwork and bodywork and record any damage before we park the vehicle (the
vehicle inspection report) on demand.
Return
Vehicle - Reclaiming the vehicle and lost receipts.
9.1 You must produce the receipt or ticket
we have provided when you collect your vehicle. If you lose the receipt, or
ticket, we will need proof of your identity. We will not release any vehicles
to other persons unless by prior arrangement.
9.2 In the event that you lose your ticket,
please notify us immediately by telephone and email.
9.3 If you arrive back prior to your
arrival date booked, you will have to pay the parking fee for the whole parking
period booked.
9.4 In the event you arrive prior to your
departure date, we require at least and up to 3 hours to make your car
available.
Special Assistance Requirements
10.1 If you have any special assistance
requirements please let us know when you make your booking and all reasonable steps will be taken to meet
your needs.
Vehicle
security
11.1 You must leave your car keys at the car park. If you do not do this, we may refuse to take your
booking, we will not be held responsible for any delay or other cost incurred
due to this.
11.2 Do not leave any house or other keys
on your car key ring or in the vehicle. No responsibility is accepted in the
event that they are lost or misplaced.
11.3 Do not leave any Sat Navs in the vehicle.
Safety
in the car park
12.1 When entering the car park drive
slowly and carefully in the car park and follow the directional signs. Do not
drive more than 5MPH
12.2 After parking your vehicle, go to the
reception area nearest exit. These are signposted. Do not wander around the car
park as car parks are dangerous. Keep a careful control of your children and do
not allow them to play in the car park. Children must be supervised at all
times.
Transport
to and from airport.
13.1 You should not get on a transfer bus
if you cannot find a seat.
13.2 In case of large families or large
parties, it may not be possible to get everyone on the same.
13.3 Children bus under the age of eight
must be seated and with an adult.
13.4 No animals are allowed on the transfer
bus unless a dog to assist the blind.
13.5 Do not place luggage and personal
belongings in the aisles or standing areas.
13.6 The driver may refuse to help you load
heavy luggage due to Health and safety.
13.7 The driver is responsible for the
safety of the bus. The driver may ask any passenger they believe to be a danger
or potential danger to the bus or its passengers to leave the coach or refuse
to take to or from the Airport.
13.8 The Bus will take pick you up at the
Airport from the same stop it drops you off at the Terminal Building.
Check
In Time
14.1 Transport between the Car park and the
airport leaves at regular intervals. It is your responsibility to arrive at the
Car park in good time (a minimum of 100 minutes prior to the earliest airline
recommended check-in time is suggested) to enable you to arrive at the airport
by the airline�s recommended check-in time.
14.2 In the event you wish you vehicle to
be inspected please allow an extra 45 minutes on top of the recommended 100 minutes.
Moving
the vehicle.
15.1 We will keep the vehicle in one of our
car parks. You agree to us driving the vehicle within and between car parks on
the public highways. During busy periods your vehicle may be parked away from
the main compound.
15.2 During busy periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note that
security levels may vary (Park and Ride)
15.3 During certain busy periods or lengthy periods
of stay, your car may be parked in any one of our Secondary Compounds which
could be up to 12 miles away (one way), depending which terminal you have
dropped your vehicle off. However, parts of the car parks are open to the
public and, whilst staff have instructions to remove anyone not authorised to
be on the premises, the Company cannot guarantee the security of your vehicle
nor its contents. Please note the security level at these secondary compounds
may not be at the same level as the main compound (Meet and Greet)
Indemnity
16.1 You shall indemnify the Company and
its staff for any loss, damage, actions and claims arising from breach of your
Obligations contained in clause 7.1 to 7.4
Customer
Relations Procedure
This procedure does not affect your right
to take legal action.
If there are any concerns or issues you wish to
raise for further investigation, the following procedure needs to take effect.
16.2 Inform a member of staff about it before
you leave the car park/Airport. You will be asked to email your complaint within
24 hours of leaving the car park. Please note, we will not consider any
complain if it was not raise at the time of collecting the vehicle and once the
vehicle leaves our car park, we are not responsible for any damage/lost.
16.3 A member of our customer relations team
shall endeavour to respond back to your query within a maximum 5 working days.
16.4 If a complaint relates to damage to
the vehicle, you must allow us to inspect the vehicle before repairs are
carried out. No acceptance of liability can be made until the matter is
thoroughly investigated.
16.5 In the event that we agree to carry
out any repairs they must be carried out only by our approved garage. The
delivery and collection of the car at that establishment will be customer�s
responsibility. We reserve the right to restore the vehicle to the condition it
was brought to us or hand over to us for parking.
16.6 We will not be responsible for any
damage complaint up to £750.00 including any alleged dents, bumps and
scratches.
Car
park Site Security
17.1 Although all measures will be taken to
ensure the security of the site, this cannot be guaranteed at all times by
Heathrow Park and Ride Ltd. Your vehicle insurance must cover you for the
parking of the vehicle in a car park for all eventualities.
Changing
the conditions
18.1 The Terms and Conditions applies for
Heathrow Park and Ride / Meet and Greet
18.2 These conditions will remain in force unless
the change is made in writing directly with us and with our written permission.
18.3 These Terms and Conditions may be
changed by HPR PARKING LTD at any time.
|
OVERVIEW
Why Use HPR Meet &
Greet Service? �
Highly secured parking facility �
Perfect for business
travellers and holiday makers �
We understand the importance of your vehicle's security
hence security is our main part of the service. Meet and Greet parking available at Heathrow all Terminals Disabled Info If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Heathrow Park & Ride Ltd. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Additional Info �
Drop off and pick up at the terminal. �
Operating Hours - 4.30 to 23.59 / 7 Days A Week. �
Your keys will stay with the car park.
�
Prices are all inclusive, so you don't need to pay any
extra - No Hidden Charges. Terms & Conditions:
HPR PARKING LTD Booking
confirmation 1.1 We confirm bookings made by email or on our website by issuing a
booking reference via email. 1.2 We confirm bookings made by phone by the operator via email. 1.3 All services are subject to availability and may be changed without
notification. 1.4 Heathrow Park and Ride Ltd reserves the right not to accept or
fulfil a booking. 1.5 Bookings through the Heathrow Park and
Ride website are deemed to be made when validated by the issue of a booking reference
number. 1.6 Offers are not to be used in conjunction with any other offer or
promotion. Cancelling
a booking made. 2.1 You may cancel a booking for any
reason, including not accepting these conditions, up to 48 hours before the
parking period begins and you will receive a refund minus an admin fee of £15.00 2.2 If you cancel within 48 hours or do not
turn up, we will charge you the full parking fee for the total parking period. 2.3 Cancellation must be by email and only
after an email confirmation has been sent back acknowledging the cancellation
with a refund be made minus a admin fee of £15. 2.4 The parking period begins at one minute
past midnight on the first day of the parking period. 3.1 Cancellations or amendments cannot be
accepted if you book a supersaver, saver or non-flexible parking. Product
should you have the right to cancel and do so, via email within that time, you
will be refunded the charges that you have paid to us, minus a £15.00 admin
fee. Prices
and payments 4.1 All payments must be made prior to
parking your vehicle. 4.4 No refund will be made for unused
parking if you decide for any reason to return earlier. Liabilities
and other Terms. 5.1 We will accept legal responsibility for
any accidents if it is caused by our or our employees� negligence. 5.2 We will accept legal responsibility for
damage to the paintwork or bodywork of your vehicle if you can prove that it
was caused by us. 5.3 If you have signed a waiver so that
your vehicle has not been inspected by us, then we will not accept any responsibility
whatsoever. 5.4 You will not have to prove this if you paid
for a vehicle inspection report prepared and the damage is not recorded on it.
It is then signed by you. 5.5 You agree for us carrying out repairs
to the vehicle if we believe the damage has been caused during the parking
period. We reserve the right to restore
the vehicle to the condition it was brought to us or hand over to us for
parking. 5.6 Your booking will be taken that you do
not wish to have your vehicle inspected unless a specific request is made,
after which you will be asked to sign the damage inspection report. 5.7 We do not check interior of vehicle,
hence no claim regarding the interior of the vehicle will be considered. 5.8 No claim for damage can be made unless
that damage was brought to the attention of our representative upon collection
of your vehicle on your return and written notification is given to you at the
time, followed by an email with 24 hours of leaving the car park/Airport 5.9 In the
event that we agree to carry out any repairs they must be carried out only by
our approved garage. The delivery and collection of the car at that
establishment will be customer�s responsibility. We reserve the right to
restore the vehicle to the condition it was brought to us or hand over to us
for parking. 5.10 We will not be responsible for any
damage complaint up to £750.00 including any alleged dents, bumps and
scratches. Exclusion
and limits of our responsibility We will not accept legal responsibility for
the following:- 6.1 Loss or damage covered by your own
insurance. Your own vehicle insurance MUST cover the vehicle parked in our car
park for Fire, theft, flood and malicious damage during the duration of your
booking. 6.2 Personal property left in the vehicle or
coach or left unattended at any time. No valuables should be left within the
car whilst parked in our compound. No responsibility can be taken in the event of loss of valuables that are
left in the vehicle. Do not leave your satellite navigation, house key or any
key other in the vehicle. 6.3 Transport delays between the car park
and the Airport caused by traffic congestion, weather, coach breakdown or any
other cause beyond our control. For Meet and Greet, we endeavour to deliver
your vehicle back to you within 45 minutes depending on traffic and weather
condition. 6.4 Loss arising from a stolen or mislaid
receipt or ticket. 6.5 Loss of or damage to the vehicle
arising from mechanical or electrical failure, jump starting of vehicle,
self-locking, air pollution / weather, terrorism, natural disaster, damage by
vandals, criminal activity and other matters outside our control. 6.6 Heathrow Park and Ride Ltd does not accept liability for damage
to vehicles arising from acts of nature nor will the company accept
responsibility for minor scratches dents or chips to paintwork or any visual
damage that cannot be seen and noted due to weather conditions or where the
exterior is in a dirty state or by the virtue of the car colour. The company
will not accept responsibility for damage to windscreens or other glass. No
liability can be accepted for alloy damage/ scuffs. We accept no liability for mechanical, structural and electrical
failure of any part of your vehicle including windscreens, glass chips, clutches
tyres and in particular alloy wheels howsoever caused. This list is not
exhaustive. 6.7 Any direct or indirect loss as a result
of damage or loss or damage to the vehicle (such as loss of earnings, flights
missed, hotel cost. 6.8 Any Delay in making the vehicle
available for collection, this is if you arrive prior or later to the date
booked. 6.9 Any loss as a result of you not
adhering to the time guidelines given. Your
responsibilities 7.1 Vehicle condition must be road worthy
and comply with the Road Traffic Acts. 7.2 You shall be liable for and indemnify
HPR in respect of any death, personal injury or damage caused by you or any
person with you whilst on our premises. 7.3 That when you commence your Parking
Period your vehicle is in a roadworthy condition, has a current MOT certificate
(if required by law) for the whole of the Parking Period, Is insured and covers
the points mentioned in 6.1 7.4 No dangerous toxic or illegal
substances are left within the Vehicle. 7.6 You must not tow the vehicle into the
car park unless supervised and with written consent. 7.7 You must not fill your tank with fuel,
unless we are notified and are supervised. 7.8 You must inform us about any vehicle
immobiliser, automatic security feature or modification to the vehicle. The conditions below apply on request. 8.1 We may photograph or video the vehicle
when you enter if you have paid for this service. 8.2 Your vehicle will not be checked for
damage unless you request and make the payment of £10 .We will inspect the
paintwork and bodywork and record any damage before we park the vehicle (the
vehicle inspection report) on demand. Return
Vehicle - Reclaiming the vehicle and lost receipts. 9.1 You must produce the receipt or ticket
we have provided when you collect your vehicle. If you lose the receipt, or
ticket, we will need proof of your identity. We will not release any vehicles
to other persons unless by prior arrangement. 9.2 In the event that you lose your ticket,
please notify us immediately by telephone and email. 9.3 If you arrive back prior to your
arrival date booked, you will have to pay the parking fee for the whole parking
period booked. 9.4 In the event you arrive prior to your
departure date, we require at least and up to 3 hours to make your car
available. Special Assistance Requirements 10.1 If you have any special assistance
requirements please let us know when you make your booking and all reasonable steps will be taken to meet
your needs. Vehicle
security 11.1 You must leave your car keys at the car park. If you do not do this, we may refuse to take your
booking, we will not be held responsible for any delay or other cost incurred
due to this. 11.2 Do not leave any house or other keys
on your car key ring or in the vehicle. No responsibility is accepted in the
event that they are lost or misplaced. 11.3 Do not leave any Sat Navs in the vehicle. Safety
in the car park 12.1 When entering the car park drive
slowly and carefully in the car park and follow the directional signs. Do not
drive more than 5MPH 12.2 After parking your vehicle, go to the
reception area nearest exit. These are signposted. Do not wander around the car
park as car parks are dangerous. Keep a careful control of your children and do
not allow them to play in the car park. Children must be supervised at all
times. Transport
to and from airport. 13.1 You should not get on a transfer bus
if you cannot find a seat. 13.2 In case of large families or large
parties, it may not be possible to get everyone on the same. 13.3 Children bus under the age of eight
must be seated and with an adult. 13.4 No animals are allowed on the transfer
bus unless a dog to assist the blind. 13.5 Do not place luggage and personal
belongings in the aisles or standing areas. 13.6 The driver may refuse to help you load
heavy luggage due to Health and safety. 13.7 The driver is responsible for the
safety of the bus. The driver may ask any passenger they believe to be a danger
or potential danger to the bus or its passengers to leave the coach or refuse
to take to or from the Airport. 13.8 The Bus will take pick you up at the
Airport from the same stop it drops you off at the Terminal Building. Check
In Time 14.1 Transport between the Car park and the
airport leaves at regular intervals. It is your responsibility to arrive at the
Car park in good time (a minimum of 100 minutes prior to the earliest airline
recommended check-in time is suggested) to enable you to arrive at the airport
by the airline�s recommended check-in time. 14.2 In the event you wish you vehicle to
be inspected please allow an extra 45 minutes on top of the recommended 100 minutes. Moving
the vehicle. 15.1 We will keep the vehicle in one of our
car parks. You agree to us driving the vehicle within and between car parks on
the public highways. During busy periods your vehicle may be parked away from
the main compound. 15.2 During busy periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note that
security levels may vary (Park and Ride) 15.3 During certain busy periods or lengthy periods
of stay, your car may be parked in any one of our Secondary Compounds which
could be up to 12 miles away (one way), depending which terminal you have
dropped your vehicle off. However, parts of the car parks are open to the
public and, whilst staff have instructions to remove anyone not authorised to
be on the premises, the Company cannot guarantee the security of your vehicle
nor its contents. Please note the security level at these secondary compounds
may not be at the same level as the main compound (Meet and Greet) Indemnity 16.1 You shall indemnify the Company and
its staff for any loss, damage, actions and claims arising from breach of your
Obligations contained in clause 7.1 to 7.4 Customer
Relations Procedure This procedure does not affect your right
to take legal action. If there are any concerns or issues you wish to
raise for further investigation, the following procedure needs to take effect. 16.2 Inform a member of staff about it before
you leave the car park/Airport. You will be asked to email your complaint within
24 hours of leaving the car park. Please note, we will not consider any
complain if it was not raise at the time of collecting the vehicle and once the
vehicle leaves our car park, we are not responsible for any damage/lost. 16.3 A member of our customer relations team
shall endeavour to respond back to your query within a maximum 5 working days. 16.4 If a complaint relates to damage to
the vehicle, you must allow us to inspect the vehicle before repairs are
carried out. No acceptance of liability can be made until the matter is
thoroughly investigated. 16.5 In the event that we agree to carry
out any repairs they must be carried out only by our approved garage. The
delivery and collection of the car at that establishment will be customer�s
responsibility. We reserve the right to restore the vehicle to the condition it
was brought to us or hand over to us for parking. 16.6 We will not be responsible for any
damage complaint up to £750.00 including any alleged dents, bumps and
scratches. Car
park Site Security 17.1 Although all measures will be taken to
ensure the security of the site, this cannot be guaranteed at all times by
Heathrow Park and Ride Ltd. Your vehicle insurance must cover you for the
parking of the vehicle in a car park for all eventualities. Changing
the conditions 18.1 The Terms and Conditions applies for
Heathrow Park and Ride / Meet and Greet 18.2 These conditions will remain in force unless
the change is made in writing directly with us and with our written permission. 18.3 These Terms and Conditions may be
changed by HPR PARKING LTD at any time. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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Overview: Zenith Parking Heathrow Meet and GreetPlease take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Zenith Parking Ltd Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. TERMS AND CONDITIONS 1. Booking and Service 1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via email. All terms and conditions are deemed to have been accepted at the point confirmation is made. 1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times, we do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, security alerts. This list is not definitive. 2. Payment 2.1 Increased duration of stay will be debited from the client�s account and payment collected prior to the return of the vehicle. Any extended days will be charged at a rate of £15.00 per day. 2.2 Full payment of booked service is due prior to the commencement of the service. 2.3 If your return time passes midnight from your actual paid booking date and your vehicle needs to be delivered after midnight, an additional charge of £25.00 is applied. 3. Cancellations and Curtailment 3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been booked and a full refund less £20.00 administration cost will be made. 3.2 No refunds will be given for any cancellations or non-use of our service made within 24 hours of the day of travel. 3.3 Any customer wishing to curtail the length of stay of service once that service has commenced will be liable to pay the fee for the whole of the service booked. 3.4 Any alterations made within 24 hours of departure and during the duration of the stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via email and will only be acknowledged once confirmation email is received. 4. Liabilities and other terms 4.1 Our insurance covers our legal liabilities. 4.2 Vehicles and moveable items that are left unattended are left at the owners risk whilst the vehicle is in our possession. 4.3 No claim for damage can be made unless the damage was brought to the attention of our representative upon collection of vehicle on your return and written notification is given to you at the time. 4.4 We accept no liability for any mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass, and tyres and in particular alloy wheels howsoever caused. This list is not exhaustive. 4.5 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees. 4.6 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. Any liabilities incurred by Our Company as a result of the client�s vehicle not complying with the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred by the Company. 4.7 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. Only the Car Key should be given. 4.8 In the event that the car acquires a puncture whilst in our possession (including slow punctures) we reserve the right to charge either to inflate the tyre or for changing of the tyre. 4.9 In the event that the car does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle. 4.10 In the event that we have to pick you up from the Terminal Building, due to a mechanical failure of your vehicle, we reserve the right to charge for this and any associated costs that we may incur. 4.11 We require the Customer to have a spare key for their vehicle, which would we require be taken with the customer. 4.12 During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Secure Compounds, which could be up to 15 miles away (one way) depending on which terminal you have dropped your vehicle off. *Please note, the security level at these secondary compounds may not be at the same level as the main compound. 4.13 In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle foregoing its warranty. 5. Exclusions and limits of our responsibility 5.1 Any vehicle parked by the Customer personally at a Car park does so entirely at his or her own risk. 5.2 Loss or damage covered by your own insurance whilst the vehicle is in our custody. No vehicles will be covered for Theft/Fire/Flood or any other intervening act of nature whilst the vehicle is in our custody. 5.3 We will not be held liable for any indirect/direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.) 5.4 We will not pay more than £10,000 for loss or damage to the vehicle. 5.5 We endeavour to deliver your vehicle back to you within 45 minutes depending on traffic and weather conditions. 5.6 We will not be held liable for any delayed or missed flights / car hire charges as a direct or indirect result of our service. 5.7 We will not be responsible for any minor scratches or dents (whether marked on this document or not) which may not be possible to identify in confined times and weather conditions. 5.8 We will not be responsible for any chips or broken glass to the vehicle whether mentioned on this document or not. (In addition to clause 4.4) 5.9 We will not be responsible for any valuables left in the vehicle while in our custody. (In addition to clause 4.3) 5.10 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a car wash/rainfall. This is regardless whether the dents or scratches are mentioned in this document or not. 5.11 We will not be responsible for any damage to any alloys or tyres regardless of whether any damage is mentioned or not on this document. (In addition to clause 4.4) 5.12 In the event that we agree to any form of repair or compensation (whether liability or not by us) you (the client) will be responsible for the excess of any claim being £200.00 for any claims up to £1000.00 and £400.00 excess for any claims in excess of £1000.00 5.13 The internal condition of the car is not checked at any time an no responsibility is accepted for the interior condition. 5.14 We will be held responsible for any claims of any nature below £750.00 including any alleged dents, bumps and scratches. 6. Changing the conditions 6.1 These conditions will remain in force unless the charge is made in writing directly with us and with our written permission. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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Overview : Eden Parking Meet And Greet - All Terminal Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Eden Parking. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Terms & Condition This section aims to bring important points to your attention. Eden Parking has tried to make it as brief, easy to read and easy to understand as possible. This does not affect your statutory rights as a consumer. All Terms and Conditions are deemed to have been accepted at the point confirmation is made. We confirm bookings that are made on the website by issuing a booking reference via email/text message or where necessary by phone call. Please retain the booking reference number as proof of your right to drive away your vehicle on return. If the receipt is not shown then photographic identification will be needed. This will have to be the same customer that delivered the vehicle. A booking may be cancelled up to 24 hours before the parking period and you will receive a full refund. No refunds will be given for cancellations made within 24 hours of the day of travel. Customers that want to shorten the duration of their bookings will still be liable to pay their whole fee for their service booked. Additional days parked over the booked parking period will be charged £20 per day. We do not accept any responsibilities for delays of our service that are caused as a result of traffic congestion, delayed flights, security alarms and so on. The list is not definitive. If the customer arrives earlier than the scheduled time without reasonable notice we will charge £25. This will be paid upon collection of the customer�s vehicle. (This may cause a delay from the scheduled time) Bookings can only be made by the registered owner of the vehicle, or satisfactory permission must have been granted to the driver of the vehicle from the registered keeper of the vehicle. Prices Bookings made within 24 hours of travel are not eligible for a refund and cannot be transferred to a later date. Prices quoted by Eden Parking are complete for the period booked. However, if you are delayed more than 12 hours or your delay results in an extended stay Eden Parking reserves the right to charge a late return fee plus any additional days parking in the event of the delay resulting in an extended stay. Failure to arrive on the initial booking day for whatever reason will be deemed a �no show� and as such no refund or transfer of bookings are allowed. A new booking must be made in effect of delayed or changed timings. Customers that use Eden Paring meet and greet service between the time 23:00 to 5:00 for reasons such as delayed arrival and departure flights or for any other reasons will be charged £20 per hour plus the booking price. 1.2 Price Changes Eden Parking is committed to providing the highest standard, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and discounts where prices go down and in some circumstances prices may even increase. Always check our website for the most up-to-date prices. 2. Security of your vehicle Before handing your vehicle over please ensure that all windows of your vehicle are securely closed, all lights and electrical equipment is switched off & all personal possessions have been removed. When handing over a convertible vehicle please ensure that the hood is up and secure. We accept no liability for house or other keys on your car key ring or kept in the vehicle. Only the vehicle key should be handed over to our driver.Eden Parking vehicle insurance are for road risks only and cover the drivers to move the vehicle to and from our secure offsite car park. Any claim for damage while the vehicle is stored, however caused, must be claimed from the customers own insurance, with the exception of damage caused while the vehicle is being driven by our driver. 2.1 Liabilities and other Terms We are not liable or responsible for any items left in the customer�s vehicle. We recommend you remove all valuables from your vehicle prior to handing your vehicle over. Customers should remove any items such as satnavs, loose cash, sunglasses etc. We cannot verify that these items were left in your vehicle. No claim for damage can be made unless the damage was brought to the attention of our driver upon collection of your vehicle. We accept no liability for any mechanical, structural and electrical failure of any part of your vehicle windscreens, glass, tyres, and alloy wheels. We accept no liability for any loss or damage whatsoever caused unless proved to be caused by our driver. When leaving the vehicle with the driver please make sure that the vehicle is in a roadworthy condition. This includes tyres that meet the legal requirement, sufficient fuel so that the vehicle can be driven to the car park and back again. As required by law the vehicle must also hold up to date road tax and an MOT certificate covering the full duration of the stay at Eden Parking. If you do not meet these conditions then the company can refuse to accept the vehicle or deliver it upon your return. If the road tax and MOT expires within the parking period then we will not deliver the vehicle back to the customer. Further parking costs will be incurred and the vehicle will only be released upon clearing all dues. If any liabilities or costs are incurred by the company as a result of the customer�s vehicle not complying with the Road Traffic Act 1988, the customer will be held responsible for these liabilities and costs incurred by the company. If the vehicle acquires a puncture (including slow punctures) while it is in our possession, we reserve the right to impose a charge to either inflate or change the tyre. In the event of the vehicle not starting due to a flat /non-operational battery we reserve the right to make a charge for our time in attempting to start the vehicle. In the event that we have to pick a customer up from the terminal buildings, due to a mechanical failure of your vehicle, we have the right to charge for this and any associated costs that may incur. If the customer comes 24 hours before they are scheduled to collect their vehicle without calling Eden Parking will result in a £20 charge. Any amendments made after the booking is first completed will cost £20. Customers that don�t call 40 minutes before arriving at the terminal they will have to pay the terminal access fee. Customers that book via third parties must pay terminal access fee. Eden Parking does not reimburse or provide a courtesy vehicle for customers. Customers that have any problems with their vehicles, departure or arrival time for example, puncture tire, dead battery, hazardous weather conditions customers will have to collect their vehicle themselves. If a customer arrives for departure without informing Eden Parking, the customer will have to wait longer than usual and they are responsible to pay the car park fee. We are not responsible for missed flights or any other damages that may have been caused due to customer not notifying us letting u know that they are 40 to 60 minutes away from the terminal. If a customer arrives from their trip without notifying Eden Parking they will have to wait a minimum 2 hours and they will be charged £20. The customer will have to notify Eden Parking beforehand so we can deliver the vehicle upon arrival on time. We will not be responsible for any loses due not notifying Eden Parking on time so they we can deliver the vehicle. Customers that change their terminal details when landing can incur a cost of £20. Customers that do not provide correct details such as flight numbers, return and depart can incur a minimum wait of 2 hours and a £20 fee. 2.2 Exclusion and limits of our responsibility Loss or damage covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood or any other intervening act of nature whist the vehicle is in our custody. Once the vehicle is parked in our secure car park the insurance reverts back to the customer�s policy. The vehicle is only insured by Eden Parking while it is being driven by our employees. In the case of last minute changes and immediate access required to the customer�s vehicle whilst parked in our car park, we will deliver your vehicle to the required terminal approximately 1 hour after we have received your call depending on the traffic and weather conditions. We will not be held liable for any delayed or missed flights. We will not be responsible for any minor scratches or dents which may not be possible to identify in confined times and weather conditions. We will not be responsible for any discolour of paintwork or dents or scratches that may be caused by weather conditions. The internal condition of the vehicle is not checked at any time and no responsibility is accepted for the interior condition unless any damage is caused by our employees whilst driving the vehicle. In the event that we agree to any form of repair or compensation (whether liability is admitted or not) you (the customer) will be responsible for the excess of every claim. The insurance excess will be £800 for claims. Eden Parking cannot be held responsible if customers lose their instructions and they are presented to Eden Parking by a third party who uses it to fraudulently to take delivery of the customers vehicle. Eden Parking does not accept responsibility for the conditions of the vehicle on return to the customer, whether the vehicle was handed over to one of Eden Parking�s driver in a dirty or clean condition. The customer must take pictures at the terminal of their vehicle when the driver is present in regards to damages. Failure to show a clear picture showing date, time and location we will not accept any claim. The customer must take a clear picture showing date, time and location of the full vehicle when the driver delivers the vehicle back to the customer at the terminal. This is in case of any damages that the customer may claim. Failure to show a clear picture we will not accept any claim. Customers will have to provide evidence prior to the claim showing date, time and location. Eden Parking is not responsible for natural dirt caused by birds and weather. Eden Parking is not responsible for the cleanliness of the vehicle. If a customer has to repair their vehicle due to damages caused, without the permission of Eden Parking, we are not responsible to pay any amount of damages. We are not responsible for any uninsured losses. 2.3 Other Terms Eden Parking insurance covers our legal liabilities within their terms and conditions. Eden Parking does not cover any items left in the vehicle. Please ensure that when we receive your vehicle any loose tools are safely secure and are in one place so that when driving they do not move around. We will not be liable if any tools are damaged while we have possession of your vehicle. Please ensure that there are no drinks in the drink holders. We will not be liable if any drinks spill while our driver is driving your vehicle. Please ensure that all foods and drinks are not present in your vehicle. Eden Parking cannot be held responsible for minor damages unless this was bought to the companies attention. In case of a dispute, it is the customer�s responsibility to prove that damage was caused by Eden Parking through their negligence. Eden Parking has the right to refuse to accept any vehicles over 3.5 tonnes, vehicles with a trailer and vehicles that are deemed to be unfit to drive/un-roadworthy. Eden Parking has the right to refuse the vehicle if the vehicle does not have the same registration plate. Eden Parking are working with major consolidators, brokers and physical working companies within the UK so we can receive bookings from them and give bookings to them. 3. Complaint procedure All complaints regarding the provision of service (not damage) must be received by email within 24 hours of return to the UK any complaint received after this time will not be considered. Damage complaints will only be considered if noted at the time of return of the vehicle. All Parking is subject to the terms and conditions of Eden Parking and the customer accepts Eden Parking is the booking handling agent and that all claims regarding damage or loss caused while moving vehicles must be claimed from Eden Parking. The company is not responsible in any way once the vehicle has been handed over to the customer upon departure. The company offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own policies of insurance must be utilised in order to make any claim if such loss or damage occurs while the vehicle is in the car park area and was not directly the fault of Eden Parking. Any damage found on the vehicle on the time of return will not be considered unless it is brought to the attention of Eden Parking BEFORE leaving the airport. No liability whatsoever will be accepted if this is not adhered to.If a complaint relates to damage of your vehicle, you must allow us to inspect the vehicle before repairs are carried out (Provided the damage was notified and logged by Eden Parking at the time of collection/delivery). You can send us complaints by e-mail at info@edenparking.co.uk or edenparking@hotmail.com complaints may also be sent in writing to Eden Parking, Unit 1 Railway House, 14 Chertsey Road, Woking, Surrey, GU21 5AH. All calls to Eden Parking are charged at the rate agreed with your phone service provider. We may monitor and record calls. We do not accept claims or complaints over the phone, these must be by email or post. If a customer books via a consolidator, any kind of payment methods customers must contact the consolidator. Eden Parking has the right to cancel any bookings at any time within 24 hours or after 24 hours whether direct or from any third party with reason or without reason. 4. Airport access charges This is a new charge being applied to all authorised meet and greet parking operators at London Heathrow airport for the use of the short term car park and the designated areas at Heathrow. Our price includes these charges for first 15 minutes only. These conditions will remain in force unless changed by Eden Parking in writing. 5. Directions It is the customers responsibility to ensure you have directions to your designated airport & designated meeting point to meet our driver. If you arrive early or late and have not informed the operator of your early/late arrival the operator reserves the right to allocate a new time slot and may charge extra, or may adhere to the original meeting time. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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Overview : Lion Parking Meet and Greet Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Lion Parking Meet and Greet which is a budget brand. Full instructions will be provided in booking confirmation email. Mobit provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. TERMS AND CONDITIONS – PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS BOOKINGS AND SERVICE Bookings made through our website or Consolidators are considered confirmed when you receive a final email confirmation. Acceptance of all terms and conditions occurs at this point. While we make every effort to adhere to requested collection and delivery times, we do not take responsibility for service delays caused by circumstances beyond our control, such as traffic congestion, flight delays, accidents, security alerts, severe weather conditions, luggage, and immigration delays, among others. This list is not exhaustive. If a third-party service provider is involved, they will have their own terms and conditions. They can provide you with a copy of these upon request. Upon finalising your booking, we will take on the role of your service providers. Booking details will be conveyed to us, either through the agencies or if you booked directly with us, and you will receive a booking confirmation with a reference number, provided by either us or the agencies. PAYMENT Extended stay costs will be debited from your account, and payment will be collected before the vehicle's return. Any extended days will incur charges of £35 for the first day and £15 per day thereafter. Full payment for the booked service is due before the service begins. If your return time crosses midnight, early returns, or you return on a different flight than originally specified, there will be a £30 charge payable to the driver in cash. Any height or size limit for vehicles will incur an additional cost of £40.00 per day. The airport access fee is not included in the price. For Meet and Greet services, we kindly request that you call us after clearing baggage and customs to ensure a prompt car delivery. Please note that calling before or facing an unreasonable delay may result in additional parking charges by the airport authority. CANCELLATIONS AND CURTAILMENT Flexible products may be cancelled up to 24 hours before the booked service date, and a full refund will be provided, minus a £20.00 administration cost. No refunds are given for cancellations or unused services made within 24 hours of the travel date. If you wish to shorten the length of your stay once the service has started, you are liable to pay for the entire originally booked service. Amendments made within 24 hours of departure and during the stay will incur a £20.00 charge for each change. All amendments must be made via email and are acknowledged only upon receiving a confirmation email. Supersaver, saver, or non-flexible parking product bookings cannot be cancelled or amended. LIABILITIES AND OTHER TERMS When a third-party service provider is involved, we act as a booking agent for the provider. The company is responsible for customer losses directly resulting from the company's negligence in processing a booking. Any claims related to the product's delivery should be made against the service provider, following their terms and conditions. Our insurance covers our legal liabilities as a service provider. Vehicles and personal items left unattended are at the owner's risk while the vehicle is in our possession. Damage claims can only be made if the damage was reported to our representative upon vehicle collection upon your return, with written notification at the time. We do not accept liability for mechanical, structural, and electrical failures of vehicle parts, including windscreens, glass chips, clutches, tires, and alloy wheels, among others. This list is not exhaustive. We do not accept liability for any loss or damage unless proven to be due to our employees' negligence. Your vehicle must have valid tax, MOT, and comply with the Road Traffic Act 1988 throughout its time in our possession. We do not accept liability for faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. Therefore, we recommend leaving only the car key with us. If a vehicle gets a puncture while in our possession, including slow punctures, we reserve the right to charge for inflating or changing the tire. We do not accept liability for punctures while in our custody. In the event of a vehicle not starting due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences resulting from us having to jump-start your vehicle. We advise customers to either leave a spare key with us or keep a spare key for their vehicle on their person. During busy periods, your car may be stored in any of our secondary compounds, within a 20-mile radius of our main car park. Please be aware that security levels may vary. If your vehicle needs repair due to our negligence, it must be conducted by our approved organisation. You are responsible for delivering and collecting the car from the garage at your own expense. We cannot authorise or agree to work carried out by dealerships that are not approved, even if it results in the vehicle losing its warranty. The company reserves the right to make repairs to your vehicle in a manner that restores it to the condition in which it arrived at the car park. Our drivers do not consent to being filmed, and in some cases, dash cams may be disconnected. EXCLUSION AND LIMITS OF OUR RESPONSIBILITY Vehicles personally parked by customers at a car park or hotel are done so at their own risk. Loss or damage should be covered by your own insurance. No vehicles are covered for theft, fire, flood, malicious damage, or any other acts of nature while in our custody. Any direct or indirect loss resulting from vehicle damage or loss, such as loss of earnings or missed flights, is not covered. We cannot pay more than £10,000 for loss or damage to the vehicle. We aim to deliver your vehicle within 45 minutes, depending on traffic and weather conditions. We are not liable for any delayed or missed flights or car hire charges due to our service, whether directly or indirectly. We will not be responsible for paintwork discolouration, dents, or scratches that may become visible after a car wash or rainfall, regardless of whether these are mentioned in this document or not. We cannot accept vehicles with roof luggage boxes that do not comply with airport car park height restrictions. In the event of a customer booking the service with a vehicle equipped with a roof luggage box, the company cannot accept liability for any damage. It is not always possible to check the car's internal condition; therefore, we may not accept responsibility for the interior condition. Unless proven otherwise, minor claims (below £750) may not be accepted. CUSTOMER RELATIONS PROCEDURE Should you have any concerns or matters to address, please adhere to this protocol. Send a written communication via email or letter to our office (contact information can be found on the customer copy coupon receipt). Our customer relations team will strive to provide a response to your inquiry within a maximum of 5 working days. Please be aware that all issues should be handled in writing. If any incidents or problems arise during the vehicle pick-up or drop-off process, kindly inform a Lion Parking Ltd staff member, who will then relay the information to the Duty Manager. ULEZ Please notify us promptly if your vehicle is not compliant with ULEZ regulations. On the drop-off and pick-up dates, ensure the ULEZ charges are settled; otherwise, penalties may be incurred and we will not be liable. Successfully avoiding ULEZ cameras on your way to the airport doesn't guarantee our ability to do so. ULEZ cameras are widespread outside Heathrow airport, making avoidance impractical. If we are informed, we will not relocate your car to other areas, as mentioned earlier. However, without prior notification and if your vehicle is moved during busy periods, especially for extended bookings, we cannot accept liability for any ULEZ penalties. If informed and we relocate your vehicle, rest assured that we will cover the ULEZ charge, preventing any penalties for you. CHANGING THE CONDITIONS These conditions will remain in effect unless changes are made in writing directly with us and with our written permission. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
Overview : Happy Days Parking - Meet and GreetPlease take the time to read the product information so that you book a product that is suitable for you
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Park Mark Award/BPA approved Service Provider had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Car Google Ltd. Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. CAR GOOGLE LIMITED CAR GOOGLE LIMITED company number 12372612 operating as “Happy Days Parking” brand name. Definitions 'The Car Park' Shall mean the car parking facilities and secondary car parks operated by CAR GOOGLE LIMITED company number 12372612. 'The Company' Shall mean, CAR GOOGLE LIMITED, Company number 12372612 whose registered office is at 52a Belmont Road, Uxbridge, United Kingdom, UB8 1AB. 'The Customer' Shall mean the driver of the Vehicle to whom the booking confirmation reference number (the contract) is issued. 'The Staff' Shall mean the Company's staff employed for the purposes of meeting customers and driving their cars to and from the airport and the Car Park. 'The Vehicle' Shall mean the Vehicle which is received into the Car Park, including its equipment and accessories. Meet & Greet Shall mean at a pre booked date & time the vehicle will be collected from / returned to the stated Airport departure terminal by our staff. Park & ride Shall mean the vehicle is left at our car park, for agreed dates and times, and with the customer being transferred to the Airport Terminal via our bus service. On return the customer is collected by our bus service and transferred to our Car Park. 1. Security The Company makes strenuous efforts to ensure that the Car Park is secure and that the Customer's Vehicle is driven safely to and from the airport and between sites, however the Company cannot guarantee the security of the Vehicle nor its contents nor your belongings nor your personal safety. It is the Customer's responsibility to ensure that the vehicle Booking Reference number found on their confirmation document is kept in the Customer's safekeeping. The Company cannot be held responsible if the Booking Reference number is presented to the Company by a third party who uses it to fraudulently take delivery of the Vehicle. 2. Bookings & Service Bookings through our website or Consolidators are deemed to be made final confirmation of the booking has been sent via email. All terms and conditions are deemed to have been accepted at the point confirmation is made. Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times, we do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhausted. 3. Force Majeure Happy Days Parking and CAR GOOGLE LIMITED does not accept liability for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, closure or congestion of airports, cancellation or changes of schedules by airlines, and all similar events beyond its control. Further Happy Days Parking and CAR GOOGLE LIMITED cannot accept responsibility where the performance or prompt performance of this contract with you is prevented or affected as a result of such circumstances beyond our or your control. No refund in full or in part will be made as a direct result of the above. 4. General The Vehicle left with the Company must be in a roadworthy condition, be taxed and hold a current MOT certificate, if applicable. The Company reserves the right to move the Vehicle within or outside the Car Park by driving to such extent as the Company thinks necessary for the efficient arrangement of its parking facilities at the Car Park. Ignition keys to the Vehicle must be left in the Vehicle at the time of handing it over to the Driver. The Customer agrees that it will be necessary in the exercise of the rights conferred upon the Company under this condition for the Driver to have the right to drive or otherwise take the Vehicle on the public highway. 5. Cancellations and Curtailment A booking may be cancelled up to 24 hours prior to the date for which service has been booked, and a full refund less £20.00 administration cost will be made. No refunds will be given for any cancellations or none use of our service made within 24 hours of the day of travel. The Company reserves the right to change prices whether or not it gives notice of its intention to do so. Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked. Any alterations made within 24 hours of departure and during the duration of the stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via email and will only be acknowledged once a confirmation email is received. No refund will be applicable in the case of “No Shows”, or early returns. The Customer agrees to promptly pay the Company for all charges due or accruing from the Customer to the Company 6. Payment Increased duration of the stay will be debited from the Customer account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £15.00. Full payment of booked service is due prior to the commencement of the service. If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00 is applied. 7. Exclusion and limits of our responsibility Any vehicles parked by the customer personally at a Car park/Hotel do entirely at their own risk. Loss or damage covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood /Malicious damage or any other intervening act of nature whist the vehicle is parked in our custody. Any indirect /direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.). We will not pay more than £20,000 for loss of or damage to the vehicle. We endeavour to deliver your vehicle back to you within 45 mins depending on traffic, weather conditions. We will not be held liable for any delayed or missed flights /car hire charges as a direct or indirect result of our service. We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents or scratches or mentioned in this document or not. We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company will not accept liability for any damage. The internal condition of the car is not checked at any time and no responsibility is accepted for the interior condition. We will not be held responsible for any claims of any nature below £750.00 including any alleged dents, bumps, and scratches. We will not be responsible for any minor scratches or dents (whether marked on the document or not) which may not be possible to identify in confined times and weather conditions. 8. Liabilities and other Terms Our insurance covers our legal liabilities. Vehicles and moveable items which are left unattended are left at the Customer risk whilst the vehicle is in our possession. No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time. We accept no liability for mechanical, structural, and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres and in particular alloy wheels howsoever caused. This list is not exhaustive. We accept no liability for any loss for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees. We accept no liability for any faulty keys, alarm fobs, house or other keys left on the car Key ring. In the event of vehicles not starting, we reserve the right to charge for our time. Only the Car Key should be given. In the event that the car acquires a puncture whilst in our possession (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody. In the event that the vehicle does not starts due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jumpstart your vehicle. We require the Customers to have a spare key for their vehicle, which would we require to be taken with the customer. During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off. However, parts of the car parks are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, the Company cannot guarantee the security of your vehicle nor its contents. Please note the security level at these secondary compounds may not be at the same level as the main compound. In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. The Company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. 9. Liens and agency Every vehicle in the car park(s) or being serviced by the company is subject to a lien against all charges due or accruing from our customers to the Company, and a general lien for any and all monies due from the customer to the “company” such liens are in existence whenever the vehicle parks in the car park(s) even if the vehicle is removed and then comes back. If the said lien against the vehicle is not settled in full within the maximum of 28 days of notice given by the Company of the intent to sell the vehicle in default of payment. The company may sell the vehicle by auction or by any other means it seems fit and the monies from the sale may be applied in and towards the satisfaction of all sums owing to the company by the customer together with any other expenses incurred by the Company such as garage charges, admin fees and any legal proceedings incurred, any outstanding monies (balance) from the sale of the vehicle shall be held by the Company and will be reimbursed to the customer/registered owner of the vehicle. Notice of intention of afore said shall be deemed to have been reasonable and practicable and sufficient given by the sending of written notice by prepaid post, addressed and registered to the owner at his know/given address whether or not the aforementioned is actually received. 10. Customer Relations Procedure If there any concerns or issues you wish to raise to investigate further, the following procedure needs to take effect: A written correspondence needs to be made via email / letter to our office admin@happydaysparking.co.uk (all correspondence details are available on the customer copy coupon receipt). A member of our customer relation’s team shall endeavour to respond back to your query within a maximum of 14 working days. Please note that all matters shall be dealt with by writing. Any incidents/issues raised whilst picking or dropping your vehicle need to be made apparent to a Drivefly staff member of which would be reported/logged back to the Duty Manager. No acceptance of liability can be made until the matter is thoroughly investigated. Claims cannot be considered by the Company once the Vehicle has left the airport/Car Park having been returned by the Company Driver to the Customer, so please check the Vehicle before leaving the airport/Car Park. Should your Vehicle or its contents suffer damage or loss whilst in the care of the Company you must immediately inform the Driver of the occurrence. In cases of theft, you must immediately inform the Police and notify your insurers promptly. Please ensure before handing your car over to the Company that all windows of your Vehicle are securely closed and do not leave anything of value in the Vehicle. 11. Changing the conditions. These conditions will remain in force unless the change is made in writing directly with ourselves and with our written permission. Happy Days Parking and CAR GOOGLE LIMITED will not tolerate verbal or physically abusive behaviour towards our staff, and reserve the right to withdraw our service should this occur, without compensation. Your contract shall be governed by English law and is subject to the exclusive jurisdiction of the English courts. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
1. Bookings & Service
Bookings through our web site are deemed to be made when final confirmation of the booking has been sent via e-mail.
Telephone bookings are deemed to have been made when confirmed by the KWIK PARK telephone representative.
All services are subject to availability
KWIK PARK reserve the right not to accept or fulfil a booking
All prices are quoted in UK Pound Sterling. Prices quoted can be subject to change.
We confirm any payment information given to KWIK PARK by you will only be used by Sage Pay and will not be distributed to any other organisation under any circumstance.
Whilst every effort is made to ensure that collections and deliveries of vehicles are made at the requested times, KWIK PARK does not accept any responsibility for delays of its service, caused as a result of circumstances beyond its control, such as traffic congestion, delayed flights, security alerts etc.
To meet our business needs, there maybe a requirement for a driver to be collected from another terminal whilst on route to our compound in your vehicle.
All bookings are subject to our terms and conditions, a full copy of which can be provided on request.
2. Payment
If a payment by card or other means is declined, KWIK PARK reserve the right not to fulfil your booking. Increased duration of stay will be charged at a rate of £15 a day to the client on their return. As we do not hold Credit / Debit Card details payment will need to be made before the vehicle is returned. Full payment of the booked service is due prior to commencement of the service.
3. Cancellation and Curtailment
A booking may be cancelled up to 24hours prior to the date and time for which the service has been booked and a full refund less £10 administration costs will be made. If a booking is cancelled within 24hours no refund will be made. For the purpose of condition 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked. Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion. If an amendment is to be made after departure has commenced it is your responsibility to contact us or we must assume that the booking is unchanged and this may cause delays in returning your vehicle
4. Liabilities and other Terms
Our insurances covers our legal liabilities
Vehicles and Contents are left at Owners risk whilst the vehicle is parked.
The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner.
Claims for damage will not be considered unless reported to a KWIK PARK Representatives immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control.
We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
KWIK PARK accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, willful act or default or breach of statutory duty of the employees of KWIK PARK. Nothing in these terms excludes or limits KWIK PARK's liability for death or personal injury caused by the negligence of one of its employees KWIK PARK will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature and terrorism, war, riots, flooding.
All vehicles must display a valid tax disc and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. KWIK PARK reserves the right to refuse your vehicle on the day and no refund will be given.
We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the keyring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle
Where possible, we require you to have a spare key for your vehicle which we require you take with you.
If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect
These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts
5. Other
All above T&C are governed by and shall be construed in accordance with the laws of England. We may alter our terms and condition at any time with the the decision of BOD and will be update only on our website with immediate effect with or without notification.
Overview: Kwik Meet & Greet HeathrowPlease take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by KWIKPARK.CO.UK LTD. Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS.
Bookings through our web site are deemed to be made when final confirmation of the booking has been sent via e-mail. Telephone bookings are deemed to have been made when confirmed by the KWIK PARK telephone representative. All services are subject to availability KWIK PARK reserve the right not to accept or fulfil a booking All prices are quoted in UK Pound Sterling. Prices quoted can be subject to change. We confirm any payment information given to KWIK PARK by you will only be used by Sage Pay and will not be distributed to any other organisation under any circumstance. Whilst every effort is made to ensure that collections and deliveries of vehicles are made at the requested times, KWIK PARK does not accept any responsibility for delays of its service, caused as a result of circumstances beyond its control, such as traffic congestion, delayed flights, security alerts etc. To meet our business needs, there maybe a requirement for a driver to be collected from another terminal whilst on route to our compound in your vehicle. All bookings are subject to our terms and conditions, a full copy of which can be provided on request. 2. Payment If a payment by card or other means is declined, KWIK PARK reserve the right not to fulfil your booking. Increased duration of stay will be charged at a rate of £15 a day to the client on their return. As we do not hold Credit / Debit Card details payment will need to be made before the vehicle is returned. Full payment of the booked service is due prior to commencement of the service. 3. Cancellation and Curtailment A booking may be cancelled up to 24hours prior to the date and time for which the service has been booked and a full refund less £10 administration costs will be made. If a booking is cancelled within 24hours no refund will be made. For the purpose of condition 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked. Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion. If an amendment is to be made after departure has commenced it is your responsibility to contact us or we must assume that the booking is unchanged and this may cause delays in returning your vehicle 4. Liabilities and other Terms Our insurances covers our legal liabilities Vehicles and Contents are left at Owners risk whilst the vehicle is parked. The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner. Claims for damage will not be considered unless reported to a KWIK PARK Representatives immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control. We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused. KWIK PARK accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, willful act or default or breach of statutory duty of the employees of KWIK PARK. Nothing in these terms excludes or limits KWIK PARK's liability for death or personal injury caused by the negligence of one of its employees KWIK PARK will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature and terrorism, war, riots, flooding. All vehicles must display a valid tax disc and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. KWIK PARK reserves the right to refuse your vehicle on the day and no refund will be given. We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the keyring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle Where possible, we require you to have a spare key for your vehicle which we require you take with you. If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts 5. Other All above T&C are governed by and shall be construed in accordance with the laws of England. We may alter our terms and condition at any time with the the decision of BOD and will be update only on our website with immediate effect with or without notification. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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Overview : Moon Parking Meet And Greet - All Terminal Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Moon Parking. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Terms & Condition This section aims to bring important points to your attention. Moon Parking has tried to make it as brief, easy to read and easy to understand as possible. This does not affect your statutory rights as a consumer. All Terms and Conditions are deemed to have been accepted at the point confirmation is made. We confirm bookings that are made on the website by issuing a booking reference via email/text message or where necessary by phone call. Please retain the booking reference number as proof of your right to drive away your vehicle on return. If the receipt is not shown then photographic identification will be needed. This will have to be the same customer that delivered the vehicle. A booking may be cancelled up to 24 hours before the parking period and you will receive a full refund. No refunds will be given for cancellations made within 24 hours of the day of travel. Customers that want to shorten the duration of their bookings will still be liable to pay their whole fee for their service booked. Additional days parked over the booked parking period will be charged £20 per day. We do not accept any responsibilities for delays of our service that are caused as a result of traffic congestion, delayed flights, security alarms and so on. The list is not definitive. If the customer arrives earlier than the scheduled time without reasonable notice we will charge £25. This will be paid upon collection of the customer�s vehicle. (This may cause a delay from the scheduled time) Bookings can only be made by the registered owner of the vehicle, or satisfactory permission must have been granted to the driver of the vehicle from the registered keeper of the vehicle. Prices Bookings made within 24 hours of travel are not eligible for a refund and cannot be transferred to a later date. Prices quoted by Moon Parking are complete for the period booked. However, if you are delayed more than 12 hours or your delay results in an extended stay Moon Parking reserves the right to charge a late return fee plus any additional days parking in the event of the delay resulting in an extended stay. Failure to arrive on the initial booking day for whatever reason will be deemed a �no show� and as such no refund or transfer of bookings are allowed. A new booking must be made in effect of delayed or changed timings. Customers that use Moon Paring meet and greet service between the time 23:00 to 5:00 for reasons such as delayed arrival and departure flights or for any other reasons will be charged £20 per hour plus the booking price. 1.2 Price Changes Moon Parking is committed to providing the highest standard, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and discounts where prices go down and in some circumstances prices may even increase. Always check our website for the most up-to-date prices. 2. Security of your vehicle Before handing your vehicle over please ensure that all windows of your vehicle are securely closed, all lights and electrical equipment is switched off & all personal possessions have been removed. When handing over a convertible vehicle please ensure that the hood is up and secure. We accept no liability for house or other keys on your car key ring or kept in the vehicle. Only the vehicle key should be handed over to our driver.Moon Parking vehicle insurance are for road risks only and cover the drivers to move the vehicle to and from our secure offsite car park. Any claim for damage while the vehicle is stored, however caused, must be claimed from the customers own insurance, with the exception of damage caused while the vehicle is being driven by our driver. 2.1 Liabilities and other Terms We are not liable or responsible for any items left in the customer�s vehicle. We recommend you remove all valuables from your vehicle prior to handing your vehicle over. Customers should remove any items such as satnavs, loose cash, sunglasses etc. We cannot verify that these items were left in your vehicle. No claim for damage can be made unless the damage was brought to the attention of our driver upon collection of your vehicle. We accept no liability for any mechanical, structural and electrical failure of any part of your vehicle windscreens, glass, tyres, and alloy wheels. We accept no liability for any loss or damage whatsoever caused unless proved to be caused by our driver. When leaving the vehicle with the driver please make sure that the vehicle is in a roadworthy condition. This includes tyres that meet the legal requirement, sufficient fuel so that the vehicle can be driven to the car park and back again. As required by law the vehicle must also hold up to date road tax and an MOT certificate covering the full duration of the stay at Moon Parking. If you do not meet these conditions then the company can refuse to accept the vehicle or deliver it upon your return. If the road tax and MOT expires within the parking period then we will not deliver the vehicle back to the customer. Further parking costs will be incurred and the vehicle will only be released upon clearing all dues. If any liabilities or costs are incurred by the company as a result of the customer�s vehicle not complying with the Road Traffic Act 1988, the customer will be held responsible for these liabilities and costs incurred by the company. If the vehicle acquires a puncture (including slow punctures) while it is in our possession, we reserve the right to impose a charge to either inflate or change the tyre. In the event of the vehicle not starting due to a flat /non-operational battery we reserve the right to make a charge for our time in attempting to start the vehicle. In the event that we have to pick a customer up from the terminal buildings, due to a mechanical failure of your vehicle, we have the right to charge for this and any associated costs that may incur. If the customer comes 24 hours before they are scheduled to collect their vehicle without calling Moon Parking will result in a £20 charge. Any amendments made after the booking is first completed will cost £20. Customers that don�t call 40 minutes before arriving at the terminal they will have to pay the terminal access fee. Customers that book via third parties must pay terminal access fee. Moon Parking does not reimburse or provide a courtesy vehicle for customers. Customers that have any problems with their vehicles, departure or arrival time for example, puncture tire, dead battery, hazardous weather conditions customers will have to collect their vehicle themselves. If a customer arrives for departure without informing Moon Parking, the customer will have to wait longer than usual and they are responsible to pay the car park fee. We are not responsible for missed flights or any other damages that may have been caused due to customer not notifying us letting u know that they are 40 to 60 minutes away from the terminal. If a customer arrives from their trip without notifying Moon Parking they will have to wait a minimum 2 hours and they will be charged £20. The customer will have to notify Moon Parking beforehand so we can deliver the vehicle upon arrival on time. We will not be responsible for any loses due not notifying Moon Parking on time so they we can deliver the vehicle. Customers that change their terminal details when landing can incur a cost of £20. Customers that do not provide correct details such as flight numbers, return and depart can incur a minimum wait of 2 hours and a £20 fee. 2.2 Exclusion and limits of our responsibility Loss or damage covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood or any other intervening act of nature whist the vehicle is in our custody. Once the vehicle is parked in our secure car park the insurance reverts back to the customer�s policy. The vehicle is only insured by Moon Parking while it is being driven by our employees. In the case of last minute changes and immediate access required to the customer�s vehicle whilst parked in our car park, we will deliver your vehicle to the required terminal approximately 1 hour after we have received your call depending on the traffic and weather conditions. We will not be held liable for any delayed or missed flights. We will not be responsible for any minor scratches or dents which may not be possible to identify in confined times and weather conditions. We will not be responsible for any discolour of paintwork or dents or scratches that may be caused by weather conditions. The internal condition of the vehicle is not checked at any time and no responsibility is accepted for the interior condition unless any damage is caused by our employees whilst driving the vehicle. In the event that we agree to any form of repair or compensation (whether liability is admitted or not) you (the customer) will be responsible for the excess of every claim. The insurance excess will be £800 for claims. Moon Parking cannot be held responsible if customers lose their instructions and they are presented to Moon Parking by a third party who uses it to fraudulently to take delivery of the customers vehicle. Moon Parking does not accept responsibility for the conditions of the vehicle on return to the customer, whether the vehicle was handed over to one of Moon Parking�s driver in a dirty or clean condition. The customer must take pictures at the terminal of their vehicle when the driver is present in regards to damages. Failure to show a clear picture showing date, time and location we will not accept any claim. The customer must take a clear picture showing date, time and location of the full vehicle when the driver delivers the vehicle back to the customer at the terminal. This is in case of any damages that the customer may claim. Failure to show a clear picture we will not accept any claim. Customers will have to provide evidence prior to the claim showing date, time and location. Moon Parking is not responsible for natural dirt caused by birds and weather. Moon Parking is not responsible for the cleanliness of the vehicle. If a customer has to repair their vehicle due to damages caused, without the permission of Moon Parking, we are not responsible to pay any amount of damages. We are not responsible for any uninsured losses. 2.3 Other Terms Moon Parking insurance covers our legal liabilities within their terms and conditions. Moon Parking does not cover any items left in the vehicle. Please ensure that when we receive your vehicle any loose tools are safely secure and are in one place so that when driving they do not move around. We will not be liable if any tools are damaged while we have possession of your vehicle. Please ensure that there are no drinks in the drink holders. We will not be liable if any drinks spill while our driver is driving your vehicle. Please ensure that all foods and drinks are not present in your vehicle. Moon Parking cannot be held responsible for minor damages unless this was bought to the companies attention. In case of a dispute, it is the customer�s responsibility to prove that damage was caused by Moon Parking through their negligence. Moon Parking has the right to refuse to accept any vehicles over 3.5 tonnes, vehicles with a trailer and vehicles that are deemed to be unfit to drive/un-roadworthy. Moon Parking has the right to refuse the vehicle if the vehicle does not have the same registration plate. Moon Parking are working with major consolidators, brokers and physical working companies within the UK so we can receive bookings from them and give bookings to them. 3. Complaint procedure All complaints regarding the provision of service (not damage) must be received by email within 24 hours of return to the UK any complaint received after this time will not be considered. Damage complaints will only be considered if noted at the time of return of the vehicle. All Parking is subject to the terms and conditions of Moon Parking and the customer accepts Moon Parking is the booking handling agent and that all claims regarding damage or loss caused while moving vehicles must be claimed from Moon Parking. The company is not responsible in any way once the vehicle has been handed over to the customer upon departure. The company offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own policies of insurance must be utilised in order to make any claim if such loss or damage occurs while the vehicle is in the car park area and was not directly the fault of Moon Parking. Any damage found on the vehicle on the time of return will not be considered unless it is brought to the attention of Moon Parking BEFORE leaving the airport. No liability whatsoever will be accepted if this is not adhered to.If a complaint relates to damage of your vehicle, you must allow us to inspect the vehicle before repairs are carried out (Provided the damage was notified and logged by Moon Parking at the time of collection/delivery). You can send us complaints by e-mail at info@Moonparking.co.uk or Moonparking@hotmail.com complaints may also be sent in writing to Moon Parking, Unit 1 Railway House, 14 Chertsey Road, Woking, Surrey, GU21 5AH. All calls to Moon Parking are charged at the rate agreed with your phone service provider. We may monitor and record calls. We do not accept claims or complaints over the phone, these must be by email or post. If a customer books via a consolidator, any kind of payment methods customers must contact the consolidator. Moon Parking has the right to cancel any bookings at any time within 24 hours or after 24 hours whether direct or from any third party with reason or without reason. 4. Airport access charges This is a new charge being applied to all authorised meet and greet parking operators at London Heathrow airport for the use of the short term car park and the designated areas at Heathrow. Our price includes these charges for first 15 minutes only. These conditions will remain in force unless changed by Moon Parking in writing. 5. Directions It is the customers responsibility to ensure you have directions to your designated airport & designated meeting point to meet our driver. If you arrive early or late and have not informed the operator of your early/late arrival the operator reserves the right to allocate a new time slot and may charge extra, or may adhere to the original meeting time. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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Overview : Parking at Heathrow - Meet and Greet Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Parking at Heathrow - Meet and Greet which is budget brand. Full information you will get in booking confirmation email Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible.
Terms and Conditions to be furnished upon request
Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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Bookings & services
Payment
Cancellation & Amendments
Liabilities:
Overview: Best Parking HeathrowPlease take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Park Mark Award/BPA approved Service Provider had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Best Parking Heathrow which is a budget brand. Full company details along with instructions will be provided in booking confirmation email Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Bookings & services
Payment
Cancellation & Amendments
Liabilities:
Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
T These are the Terms upon which we accept internet Bookings on this website. Before your booking is accepted by us you will be prompted to accept these terms and conditions. It is important that you read and understood these Terms before making your Booking. 2. Park N Fly Heathrow does not accept liability for any loss or damage to your vehicle, its accessories or contents, howsoever caused, including any loss or damage as a result of any negligence of Park N Fly Heathrow and/or its employees.
3. You will indemnify Park N Fly Heathrow, for all loss and damage by your vehicle to the property of any third party by Park N Fly Heathrow and/or its employees whilst your vehicle is in care, custody and control of same.
4. Park N Fly Heathrow does not accept goods or articles other than vehicles, their accessories or contents for safe custody and should such goods or articles be left on the premises of Park N Fly Heathrow then Park N Fly Heathrow will not be liable for any loss or damage to such goods or articles.
5. Park N Fly Heathrow and its employees have the right to enter locked vehicles and move or drive any vehicles left for parking for purposes reasonably associated with the business of Park N Fly Heathrow. We prefer if customers leave their keys with us that they take off their house keys.
6. If you are returning earlier than originally advised, you will also need to advise your updated arrival time, date and flight number to avoid additional fees.
7. No refund will be made if your stay is shorter than the original booking period.
8. You are not entitled to a refund if you do not attend our car park at the start date of your booking.
9. Your vehicle will be available after payment of the amount due. If you have paid, there will be an appropriate endorsement on this record.
10. If your vehicle cannot be started due to electrical or mechanical failure (for example flat battery), we will endeavour to assist if possible, however assistance should not be expected. This is solely your responsibility.
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T OVERVIEW Why Use Park N Fly Heathrow Meet & Greet Service?
� � Disabled Info If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Park N Fly Heathrow which is a budget brand Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. T These are the Terms upon which we accept internet Bookings on this website. Before your booking is accepted by us you will be prompted to accept these terms and conditions. It is important that you read and understood these Terms before making your Booking. 2. Park N Fly Heathrow does not accept liability for any loss or damage to your vehicle, its accessories or contents, howsoever caused, including any loss or damage as a result of any negligence of Park N Fly Heathrow and/or its employees. 3. You will indemnify Park N Fly Heathrow, for all loss and damage by your vehicle to the property of any third party by Park N Fly Heathrow and/or its employees whilst your vehicle is in care, custody and control of same. 4. Park N Fly Heathrow does not accept goods or articles other than vehicles, their accessories or contents for safe custody and should such goods or articles be left on the premises of Park N Fly Heathrow then Park N Fly Heathrow will not be liable for any loss or damage to such goods or articles. 5. Park N Fly Heathrow and its employees have the right to enter locked vehicles and move or drive any vehicles left for parking for purposes reasonably associated with the business of Park N Fly Heathrow. We prefer if customers leave their keys with us that they take off their house keys. 6. If you are returning earlier than originally advised, you will also need to advise your updated arrival time, date and flight number to avoid additional fees. 7. No refund will be made if your stay is shorter than the original booking period. 8. You are not entitled to a refund if you do not attend our car park at the start date of your booking. 9. Your vehicle will be available after payment of the amount due. If you have paid, there will be an appropriate endorsement on this record. 10. If your vehicle cannot be started due to electrical or mechanical failure (for example flat battery), we will endeavour to assist if possible, however assistance should not be expected. This is solely your responsibility. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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1. Bookings & Service
Bookings through our web site are deemed to be made when final confirmation of the booking has been sent via e-mail.
Telephone bookings are deemed to have been made when confirmed by the KWIK PARK telephone representative.
All services are subject to availability
KWIK PARK reserve the right not to accept or fulfil a booking
All prices are quoted in UK Pound Sterling. Prices quoted can be subject to change.
We confirm any payment information given to KWIK PARK by you will only be used by Sage Pay and will not be distributed to any other organisation under any circumstance.
Whilst every effort is made to ensure that collections and deliveries of vehicles are made at the requested times, KWIK PARK does not accept any responsibility for delays of its service, caused as a result of circumstances beyond its control, such as traffic congestion, delayed flights, security alerts etc.
To meet our business needs, there maybe a requirement for a driver to be collected from another terminal whilst on route to our compound in your vehicle.
All bookings are subject to our terms and conditions, a full copy of which can be provided on request.
2. Payment
If a payment by card or other means is declined, KWIK PARK reserve the right not to fulfil your booking. Increased duration of stay will be charged at a rate of £15 a day to the client on their return. As we do not hold Credit / Debit Card details payment will need to be made before the vehicle is returned. Full payment of the booked service is due prior to commencement of the service.
3. Cancellation and Curtailment
A booking may be cancelled up to 24hours prior to the date and time for which the service has been booked and a full refund less £10 administration costs will be made. If a booking is cancelled within 24hours no refund will be made. For the purpose of condition 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked. Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion. If an amendment is to be made after departure has commenced it is your responsibility to contact us or we must assume that the booking is unchanged and this may cause delays in returning your vehicle
4. Liabilities and other Terms
Our insurances covers our legal liabilities
Vehicles and Contents are left at Owners risk whilst the vehicle is parked.
The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner.
Claims for damage will not be considered unless reported to a KWIK PARK Representatives immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control.
We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
KWIK PARK accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, willful act or default or breach of statutory duty of the employees of KWIK PARK. Nothing in these terms excludes or limits KWIK PARK's liability for death or personal injury caused by the negligence of one of its employees KWIK PARK will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature and terrorism, war, riots, flooding.
All vehicles must display a valid tax disc and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. KWIK PARK reserves the right to refuse your vehicle on the day and no refund will be given.
We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the keyring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle
Where possible, we require you to have a spare key for your vehicle which we require you take with you.
If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect
These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts
5. Other
All above T&C are governed by and shall be construed in accordance with the laws of England. We may alter our terms and condition at any time with the the decision of BOD and will be update only on our website with immediate effect with or without notification.
Overview: Premium Parking - Meet and GreetPlease take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Premium Parking - Park and Ride which is a budget brand. Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS.
Bookings through our web site are deemed to be made when final confirmation of the booking has been sent via e-mail. Telephone bookings are deemed to have been made when confirmed by the KWIK PARK telephone representative. All services are subject to availability KWIK PARK reserve the right not to accept or fulfil a booking All prices are quoted in UK Pound Sterling. Prices quoted can be subject to change. We confirm any payment information given to KWIK PARK by you will only be used by Sage Pay and will not be distributed to any other organisation under any circumstance. Whilst every effort is made to ensure that collections and deliveries of vehicles are made at the requested times, KWIK PARK does not accept any responsibility for delays of its service, caused as a result of circumstances beyond its control, such as traffic congestion, delayed flights, security alerts etc. To meet our business needs, there maybe a requirement for a driver to be collected from another terminal whilst on route to our compound in your vehicle. All bookings are subject to our terms and conditions, a full copy of which can be provided on request. 2. Payment If a payment by card or other means is declined, KWIK PARK reserve the right not to fulfil your booking. Increased duration of stay will be charged at a rate of £15 a day to the client on their return. As we do not hold Credit / Debit Card details payment will need to be made before the vehicle is returned. Full payment of the booked service is due prior to commencement of the service. 3. Cancellation and Curtailment A booking may be cancelled up to 24hours prior to the date and time for which the service has been booked and a full refund less £10 administration costs will be made. If a booking is cancelled within 24hours no refund will be made. For the purpose of condition 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked. Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion. If an amendment is to be made after departure has commenced it is your responsibility to contact us or we must assume that the booking is unchanged and this may cause delays in returning your vehicle 4. Liabilities and other Terms Our insurances covers our legal liabilities Vehicles and Contents are left at Owners risk whilst the vehicle is parked. The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner. Claims for damage will not be considered unless reported to a KWIK PARK Representatives immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control. We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused. KWIK PARK accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, willful act or default or breach of statutory duty of the employees of KWIK PARK. Nothing in these terms excludes or limits KWIK PARK's liability for death or personal injury caused by the negligence of one of its employees KWIK PARK will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature and terrorism, war, riots, flooding. All vehicles must display a valid tax disc and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. KWIK PARK reserves the right to refuse your vehicle on the day and no refund will be given. We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the keyring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle Where possible, we require you to have a spare key for your vehicle which we require you take with you. If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts 5. Other All above T&C are governed by and shall be construed in accordance with the laws of England. We may alter our terms and condition at any time with the the decision of BOD and will be update only on our website with immediate effect with or without notification. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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YOU ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF CAR PARKING AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS WHICH ARE FOR YOUR BENEFIT. SHOULD YOU WISH TO MAKE A COMPLAINT YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NUMBER 2 BELOW WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE MANAGEMENT.
1. The company's liability
Every effort is made by means of trained staff, well maintained vehicles and equipment, security barriers, security fences and security cameras to make the car parks secure and to collect and deliver customers and or their vehicles safely to and from Heathrow Airport or other airports on request. However, parts of the car parks are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, the Company cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety. Customer's vehicles are fully insured whilst in any car park that is in the company's control and whilst they are driven on the public highways.
The Company assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. Accordingly the Company;
1.Will accept liability in respect of the loss or damage to your vehicle that may arise only where the same is proved and to the extent that it is proved to be caused by our negligence, wilful act or default or breach of statutory duty and only if the damage is reported to our representative before you and or your vehicle is driven away after our representative has handed over the keys
2.The Company does not accept liability for damage to vehicles or other property arising from acts of nature, as the car park's is an open-air surface operations. Nor will the Company accept responsibility for minor scratches, dents or chips to paintwork. The Company will also not be responsible or accept liability for any visual damage that cannot be seen and noted due to the weather conditions (i.e. rain, hail, snow or frost) or where the exterior of a vehicle is in a dirty state. The Company will also not accept responsibility for damaged windscreens or other glass, other than where the same is proved and to the extent that it is proved to be caused by our negligence.
3.The Company does not accept responsibility or liability for any mechanical or electrical failure to vehicles whilst in its custody which includes flat batteries, key fobs, alarms and immobiliser. Nor will the Company accept responsibility for damaged wheels, tyres or punctured tyres, only where the same is proved to be caused by our negligence where the same is proved and to the extent that it is proved by our negligence, wilful default or breach of statutory duty.
4.The Company is unable to accept black cabs, left-hand drive vehicles or vehicles fitted with disabled controls. In the event of a customer booking the service for one of these vehicles the Company will not accept any liability for any damage and your booking may be void.
5.The return instructions provided is also a receipt for your vehicle. If you do not have the return instructions with you, you will be asked to provide an alternative identification/proof of booking, which must match the name on the original booking. The Company cannot be held responsible if you lose your return instructions/numbered receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car. Your attention is drawn to this exclusion of liability in our Booking Forms.
6.The Company does not accept any responsibility or liability for delays of its services , caused as a result of circumstances beyond its control such as traffic congestion, road accidents, delayed flights, security alerts, severe weather conditions, luggage delays and immigration delays.
7.The Company is unable to accept vehicles that are fitted with a roof luggage box or towing a trailer that do not fall under the size restrictions within the airport car parks. In the event of a customer booking the service with an outsized vehicle (including a roof luggage box or trailer), the Company will not accept liability for any damage.
8.The Company will not be liable for any parking charges where the keys have not been left with our representative or the car has been parked in the wrong car park.
9.The Company will not be liable for insurance where the keys have not been left with our staff.
10.The Company reserves the right, where the vehicle value is over £100k, to leave the vehicle in the car park and the Company will not be liable for any parking charges.
2. Complaints procedure
Claims cannot be considered once vehicles have left the car park so please check your car before leaving or driven away after the representative has handed over the keys.
Should your vehicle suffer damage whilst in the Company's care you must immediately inform the Duty Manager or the representative of the alleged damage and where appropriate a Complaint / Report Form will be completed and dealt with by our Customer Services Manager.
In the unlikely event that damage is caused to your vehicle through negligence on the part of the Company, the Company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. The company will provide a replacement vehicle up to, but not exceeding, a small people carrier, equivalent to a For Galaxy type vehicle, provided that the customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle. Our Complaint / Report Form makes no representations as to the Company's liability. In the event that the customer has taken the vehicle away from the car park, the Company will arrange for an independent engineer to contact the customer to arrange for the remedial work to be carried out by a repairer acceptable to both the customer and the Company. No work shall be authorised without the written express permission of the Company. It is a requirement that the repairers will provide a replacement vehicle to the customer at the repairer's expense.
3. Security of vehicle and contents baggage
Please ensure before leaving the car park that all the windows of your vehicle are securely closed, all lights and electrical equipment are switched off and it is locked and the keys are handed over to our representative. In the case of convertible cars please ensure that your hood is up and secure.
The Company is not liable or responsible for any loose items allegedly left in the customer's vehicle. Customers should remove any such loose items before leaving the vehicle especially such items as sat navs, loose cash & sunglasses etc, because the Company cannot verify that these items were left in the vehicle.
4. Personal safety
Please co-operate and obey any instructions given to you in the event of a fire, fire drill or accident. Smoking is prohibited in all car parks.
5. Time of arrival
You are advised to allow for sufficient journey time to arrive at the car park at least 60 minutes prior to the check-in opening time, which is normally at least an hour and a half before your scheduled flight departure, given to you by your airline, travel operator or travel agent.
Whilst a map and directions to the car parks are usually provided by way of assistance to you, the Company cannot in any circumstances be held liable for any loss you might suffer should you get lost and miss your flight.
In the case that your flight is delayed beyond midnight the Company reserves the right to pick you up at the airport terminal in our courtesy vehicle and drive you back to our car park to collect your vehicle.
6. Courtesy to other customers
Please drive carefully in the car park at not more than 5 mph and obey any directional signs. Should you damage another customer's vehicle you are requested to report the matter immediately to our representative and give him/her the registration numbers of both vehicles. In instances where a customer causes damage to vehicles or property in the car park they will become liable for the damage or loss.
Please conduct yourself in a reasonable manner. The staff have instructions to remove persons misbehaving themselves or where there is a risk someone may represent a danger to other people or to property.
7. Bookings procedure, prices, cancellations and overstays
Mobit Airport Parking terms and conditions are applicable for any amendments and cancellations.
A Confirmation of Booking does not entitle you to any particular space in the car park. Please retain the numbered return instructions/receipt card as proof of your right to drive away your car on return. In the absence of acceptable identification, the Company reserves the right not to release the vehicle. In any event the Company reserves the right to ask to see other acceptable identification before releasing your vehicle if the receipt is not provided.
Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
No charge is made for amendments to vehicle details, however customers should check Terms and Conditions for other products and car parks.
Customers wishing to shorten the length of stay for a booking, once the booking has commenced will still be liable to pay the whole fee for the service booked. Additional days parking over and above the booked parking period will be charged locally by the car park at their published rate.
8. Moving and relocation of vehicles
You must ensure that, before leaving the vehicle with the Company that it is in a roadworthy condition, (including tyres which meet the standards required by law), has enough fuel to be driven to the car park or airport terminal and back is taxed and holds a current MOT if applicable. The Company reserves the right to refuse to accept a car into their care which fails to meet these conditions as this could lead to it becoming liable under the Road Traffic Acts.
The Company reserves the right to move your vehicle to and from any other car park in its control. The Company is not liable for any Low Emission Zone charges for your vehicle.
9. Liens & agency
1.Every vehicle in the car park or being serviced by the Company is subject to a lien for all charges due or accruing from the customer to the Company, and a general lien for all and any monies due from the customers to the Company, such liens to be in existence whenever the vehicle is in the car park, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied to all sums owing to the Company by the customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable parking charges in respect of the period during which the vehicle is in the possession of the Company. The Company reserves the right to apply to the DVLA for names and addresses of the owner where payment has not been made.
2.Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
3.Every person who enters into a contract with the Company for the parking of a vehicle in the car park, does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.
10. Definitions
1.The 'Company' shall mean Parking Panda
2.The 'Meet and Greet Service' is where the customer drops their vehicle off at the airport terminal and our representatives / Chauffer brings it back to the car park and returns it to the airport terminal either on arrival/return or both.
3.The 'Car Park' refers to the Parking Panda locations or Heathrow Airport Car Park Locations
11. Variations of the terms and conditions
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the company.
Overview : Go Park Heathrow - Meet and GreetNo waiting at the airport, No terminal transfer worries, No more shuttle buses, the hassle free way to park Perfect for the business traveller, saving up to 35 minutes off your journey time. Meet and Greet parking is great for families who have young children or loads of luggage.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Please don't leave any valuables in your vehicle. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Pink Parking which is a budget brand. Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers and we regularly update the information when required. If you find anything that's not completely accurate in our information, please tell us as soon as possible. YOU ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF CAR PARKING AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS WHICH ARE FOR YOUR BENEFIT. SHOULD YOU WISH TO MAKE A COMPLAINT YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NUMBER 2 BELOW WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE MANAGEMENT. 1. The company's liability Every effort is made by means of trained staff, well maintained vehicles and equipment, security barriers, security fences and security cameras to make the car parks secure and to collect and deliver customers and or their vehicles safely to and from Heathrow Airport or other airports on request. However, parts of the car parks are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, the Company cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety. Customer's vehicles are fully insured whilst in any car park that is in the company's control and whilst they are driven on the public highways. The Company assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. Accordingly the Company; 1.Will accept liability in respect of the loss or damage to your vehicle that may arise only where the same is proved and to the extent that it is proved to be caused by our negligence, wilful act or default or breach of statutory duty and only if the damage is reported to our representative before you and or your vehicle is driven away after our representative has handed over the keys 2.The Company does not accept liability for damage to vehicles or other property arising from acts of nature, as the car park's is an open-air surface operations. Nor will the Company accept responsibility for minor scratches, dents or chips to paintwork. The Company will also not be responsible or accept liability for any visual damage that cannot be seen and noted due to the weather conditions (i.e. rain, hail, snow or frost) or where the exterior of a vehicle is in a dirty state. The Company will also not accept responsibility for damaged windscreens or other glass, other than where the same is proved and to the extent that it is proved to be caused by our negligence. 3.The Company does not accept responsibility or liability for any mechanical or electrical failure to vehicles whilst in its custody which includes flat batteries, key fobs, alarms and immobiliser. Nor will the Company accept responsibility for damaged wheels, tyres or punctured tyres, only where the same is proved to be caused by our negligence where the same is proved and to the extent that it is proved by our negligence, wilful default or breach of statutory duty. 4.The Company is unable to accept black cabs, left-hand drive vehicles or vehicles fitted with disabled controls. In the event of a customer booking the service for one of these vehicles the Company will not accept any liability for any damage and your booking may be void. 5.The return instructions provided is also a receipt for your vehicle. If you do not have the return instructions with you, you will be asked to provide an alternative identification/proof of booking, which must match the name on the original booking. The Company cannot be held responsible if you lose your return instructions/numbered receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car. Your attention is drawn to this exclusion of liability in our Booking Forms. 6.The Company does not accept any responsibility or liability for delays of its services , caused as a result of circumstances beyond its control such as traffic congestion, road accidents, delayed flights, security alerts, severe weather conditions, luggage delays and immigration delays. 7.The Company is unable to accept vehicles that are fitted with a roof luggage box or towing a trailer that do not fall under the size restrictions within the airport car parks. In the event of a customer booking the service with an outsized vehicle (including a roof luggage box or trailer), the Company will not accept liability for any damage. 8.The Company will not be liable for any parking charges where the keys have not been left with our representative or the car has been parked in the wrong car park. 9.The Company will not be liable for insurance where the keys have not been left with our staff. 10.The Company reserves the right, where the vehicle value is over £100k, to leave the vehicle in the car park and the Company will not be liable for any parking charges. 2. Complaints procedure Claims cannot be considered once vehicles have left the car park so please check your car before leaving or driven away after the representative has handed over the keys. Should your vehicle suffer damage whilst in the Company's care you must immediately inform the Duty Manager or the representative of the alleged damage and where appropriate a Complaint / Report Form will be completed and dealt with by our Customer Services Manager. In the unlikely event that damage is caused to your vehicle through negligence on the part of the Company, the Company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. The company will provide a replacement vehicle up to, but not exceeding, a small people carrier, equivalent to a For Galaxy type vehicle, provided that the customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle. Our Complaint / Report Form makes no representations as to the Company's liability. In the event that the customer has taken the vehicle away from the car park, the Company will arrange for an independent engineer to contact the customer to arrange for the remedial work to be carried out by a repairer acceptable to both the customer and the Company. No work shall be authorised without the written express permission of the Company. It is a requirement that the repairers will provide a replacement vehicle to the customer at the repairer's expense. 3. Security of vehicle and contents baggage Please ensure before leaving the car park that all the windows of your vehicle are securely closed, all lights and electrical equipment are switched off and it is locked and the keys are handed over to our representative. In the case of convertible cars please ensure that your hood is up and secure. The Company is not liable or responsible for any loose items allegedly left in the customer's vehicle. Customers should remove any such loose items before leaving the vehicle especially such items as sat navs, loose cash & sunglasses etc, because the Company cannot verify that these items were left in the vehicle. 4. Personal safety Please co-operate and obey any instructions given to you in the event of a fire, fire drill or accident. Smoking is prohibited in all car parks. 5. Time of arrival You are advised to allow for sufficient journey time to arrive at the car park at least 60 minutes prior to the check-in opening time, which is normally at least an hour and a half before your scheduled flight departure, given to you by your airline, travel operator or travel agent. Whilst a map and directions to the car parks are usually provided by way of assistance to you, the Company cannot in any circumstances be held liable for any loss you might suffer should you get lost and miss your flight. In the case that your flight is delayed beyond midnight the Company reserves the right to pick you up at the airport terminal in our courtesy vehicle and drive you back to our car park to collect your vehicle. 6. Courtesy to other customers Please drive carefully in the car park at not more than 5 mph and obey any directional signs. Should you damage another customer's vehicle you are requested to report the matter immediately to our representative and give him/her the registration numbers of both vehicles. In instances where a customer causes damage to vehicles or property in the car park they will become liable for the damage or loss. Please conduct yourself in a reasonable manner. The staff have instructions to remove persons misbehaving themselves or where there is a risk someone may represent a danger to other people or to property. 7. Bookings procedure, prices, cancellations and overstays Mobit Airport Parking terms and conditions are applicable for any amendments and cancellations. A Confirmation of Booking does not entitle you to any particular space in the car park. Please retain the numbered return instructions/receipt card as proof of your right to drive away your car on return. In the absence of acceptable identification, the Company reserves the right not to release the vehicle. In any event the Company reserves the right to ask to see other acceptable identification before releasing your vehicle if the receipt is not provided. Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so. No charge is made for amendments to vehicle details, however customers should check Terms and Conditions for other products and car parks. Customers wishing to shorten the length of stay for a booking, once the booking has commenced will still be liable to pay the whole fee for the service booked. Additional days parking over and above the booked parking period will be charged locally by the car park at their published rate. 8. Moving and relocation of vehicles You must ensure that, before leaving the vehicle with the Company that it is in a roadworthy condition, (including tyres which meet the standards required by law), has enough fuel to be driven to the car park or airport terminal and back is taxed and holds a current MOT if applicable. The Company reserves the right to refuse to accept a car into their care which fails to meet these conditions as this could lead to it becoming liable under the Road Traffic Acts. The Company reserves the right to move your vehicle to and from any other car park in its control. The Company is not liable for any Low Emission Zone charges for your vehicle. 9. Liens & agency 1.Every vehicle in the car park or being serviced by the Company is subject to a lien for all charges due or accruing from the customer to the Company, and a general lien for all and any monies due from the customers to the Company, such liens to be in existence whenever the vehicle is in the car park, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied to all sums owing to the Company by the customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable parking charges in respect of the period during which the vehicle is in the possession of the Company. The Company reserves the right to apply to the DVLA for names and addresses of the owner where payment has not been made. 2.Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received. 3.Every person who enters into a contract with the Company for the parking of a vehicle in the car park, does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle. 10. Definitions 1.The 'Company' shall mean Parking Panda 2.The 'Meet and Greet Service' is where the customer drops their vehicle off at the airport terminal and our representatives / Chauffer brings it back to the car park and returns it to the airport terminal either on arrival/return or both. 3.The 'Car Park' refers to the Parking Panda locations or Heathrow Airport Car Park Locations 11. Variations of the terms and conditions No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the company. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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AYGO PARK AND RIDE TERMS AND CONDITIONS
Booking
confirmation
1.1 We confirm bookings made by email or on our website by issuing a booking reference via email.
1.2 We confirm bookings made by phone by the operator via email.
1.3 All services are subject to availability and may be changed without notification. Heathrow Park and Ride reserves the right not to accept or fulfil a booking
1.4 Bookings through the Heathrow Park and Ride website are deemed to be made when validated by the issue of a booking reference number.
1.5 Offers are not to be used in conjunction with any other offer or promotion.
Cancelling
a booking made.
2.1 You may cancel a booking for any
reason, including not accepting these conditions, up 48 hours before the
parking period begins and you will receive a refund minus 15£ cancellation
charges
2.2 If you cancel within 48 hours or do not turn up, we will charge you the full parking fee for the total parking period.
2.3 Cancellation must be by email and only after an email confirmation has been sent back acknowledging the cancellation, a refund will be made minus 15£ cancellation charges
2.4 No refund will be made for unused parking if you decide for any reason to return earlier.
2.5 The parking period begins at one minute past midnight on the first day of the parking period.
2.6 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost, minus 15£ cancellation charges.
Prices
/ payments & cost recover
3.1 All payments must be made prior to parking your vehicle.
3.2 In the event entry and exit times change from those booked this will result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will need to be paid prior to leaving the car park. If you refuse or you are unable make the payment, we may retain your vehicle until you have paid the full amount due.
3.3 If you want to extend your booking while the vehicle is with us, you need to email us. You cannot make a new booking to extend an existing booking. If you do so, it will not be accepted and you will still be charged for the extra days on your return plus administration fee of £15.
3.5 If you park for longer than the period you booked for, we shall charge you for the extra days at the full daily price that applies at the time.
3.6 Our opening time is 4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight. However, we may ask you to wait until we open in the morning.
3.7 If you return earlier than the booked date without informing us or with a short notice, you will be charged £15. You may also have to wait longer to be picked up from the airport it can take up to 3 hours to release your vehicle.
3.8 If you have not claimed your vehicle within a reasonable time after the end of the booked period or fail to contact us for a new arrangement, we can regard your vehicle as having been abandoned. We may then make arrangements for its disposal to cover our costs (but will take reasonable steps to contact you before doing so) in accordance with the Torts (interference with Goods) Act 1977.
The
conditions below apply on request.
4.1 We may photograph or video the vehicle when you enter the car park if you make the request.
4.2 Your vehicle will not be checked for damage unless you request and make the payment of £10 .We shall inspect the paintwork and bodywork and record any damage before we park the vehicle after which you will be asked to sign the damage inspection report. If you had an inspection carried out before parking your car, please provide us a copy of it
4.3 Your booking will be taken that you do not wish to have your vehicle inspected unless a specific request is made.
Exclusion
and limits of our responsibility
We will not accept legal responsibility for the following:-
5.1 Loss or damage covered by your own insurance. Your own vehicle insurance MUST cover the vehicle parked in our car park for Fire, theft, flood and malicious damage during the booking period.
5.2 Personal property left in the vehicle/coach or left unattended at any time in the car park or vehicle
5.3 No valuables should be left within the car whilst parked in our compound. We do not check inside the vehicle, hence no responsibility will be taken by us in the event of loss of valuables. Do not leave your mobile phone, satellite navigation, house key or any other key or personal belongings in the vehicle.
5.4 Transport delays between the car park and the Airport caused by traffic congestion, weather, coach breakdown or any other cause beyond our control. For Meet and Greet, we endeavour to deliver your vehicle back to you within 45 minutes depending on traffic and weather condition. However, in busy period, you may have to wait longer.
5.5 Loss arising from a stolen or mislaid receipt.
5.6 Heathrow Park and Ride does not accept liability for damage to vehicles arising from mechanical, structural, electrical failure, jump starting of vehicle, self- locking, air pollution / weather, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control.
5.7 No liability will be taken for minor scratches, dents, chips to
paintwork, any damage that cannot be seen and noted due to weather conditions
or where the exterior is in a dirty state or by the virtue of the car colour.
The company will not accept responsibility for damage to windscreens, glass
chips or other glass. No liability can be accepted for alloy damage/ scuffs, clutches, tyres / wheels. This list is not exhaustive.
5.8 No liability will be taken for any direct or indirect loss as a result of delay, any loss or damage to the vehicle (such as loss of earnings, flights missed, and hotel cost).
5.9 Any Delay in making the vehicle available for collection, this is if you arrive later than the date and time booked or any loss as a result of you not adhering to the time guidelines given
Your
responsibilities
6.1 Vehicle condition must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction is 2 metres and we shall not be able to accept vehicles that exceed the height restriction.
6.2 You shall be liable for and indemnify HPR in respect of any death, personal injury or damage caused by you or any person with you whilst in our premises.
6.3 That when you commence your Parking Period your vehicle is in a roadworthy condition, has a current MOT certificate (if required by law) for the whole of the Parking Period, Is insured and covers the points mentioned in 5.1
6.4 No dangerous toxic or illegal substances are left within the Vehicle.
6.5 In the event your vehicle does not start, we assume you give us permission to attempt to start the vehicle using a Battery starter pack. In the event your vehicle still does not start you will need to contact a breakdown company at your cost. Your vehicle must be removed from the car park within 24 hours of the end of the parking period. After this time we shall charge you the daily parking charge.
6.6 You must not tow the vehicle into the car park unless supervised and with written consent.
6.7 You must not fill your tank with fuel in the car park, unless we are notified and are supervised.
6.8 You must inform us about any vehicle immobiliser, automatic security feature or modification to the vehicle.
Our responsibilities
7.1 We shall take all reasonable care of your vehicle (excluding any personal belongings) for the period you have booked and paid for.
Return
Vehicle - Reclaiming the vehicle and lost receipts.
8.1 You must produce the receipt we have provided when you collect your vehicle. If you lose the receipt please notify us immediately by telephone or email. We shall then need a proof of your identity.
8.2 We shall not release any vehicle to someone else unless prior arrangement has been made.
Special
Assistance Requirements
9.1 If you have any special assistance requirements, please let us know when you make your booking and all reasonable steps will be taken to meet your needs.
Vehicle security
10.1 Do not leave any house or other keys in your car key ring or in the vehicle. No responsibility will be taken in the event they are lost or misplaced.
10.2 Do not leave any Satellite Navigation in the vehicle.
Safety in the car park
11.1 When entering the car park drive slowly and carefully and follow the directional signs. Do not drive more than 5MPH
11.2 After parking your vehicle, go to the reception desk; do not wander around the car park. Keep an eye on your children and do not allow them to play in the car park. Children must be supervised at all times.
Transport
to and from airport.
12.1 You must not get on a transfer bus if you cannot find a seat.
12.2 In case of large families/group, it may not be possible to get everyone on the same bus.
12.3 Children under the age of eight must be seated with an adult.
12.4 No animals are allowed on the transfer bus unless a dog to assist the blind.
12.5 Do not place luggage and personal belongings in the aisles or standing areas.
12.6 The driver may refuse to help you load/unload heavy luggage due to Health and safety.
12.7 The driver is responsible for the safety of the bus and he/she may ask any passenger they believe to be a danger/potential danger to the bus or its passengers to leave the bus or refuse to take to or from the Airport.
12.8 The Bus will pick you up at the Airport from the same stop it drops you off at the Terminal Building.
Further instructions will be given to you when you contact us after you have collected your luggage.
Check
In Time
13.1 Transport between the Car park and the airport run on demand. It is your responsibility to arrive at the Car park in good time (a minimum of 100 minutes prior to the earliest airline recommended check-in time is suggested) to enable you to reach the airport by the airline�s recommended check-in time.
13.2 In the event you wish your vehicle to be inspected, please allow an extra 45 minutes on top of the recommended 100 minutes.
13.3 Please allow an extra 30 minutes on top of the recommended 100 minutes if you are travelling during busy period such as school holidays, Christmas and New Year.
Moving
the vehicle.
14.1 We shall keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways. During busy periods your vehicle may be parked away from the main compound.
14.2 During busy periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note that
security levels may vary (Park and Ride)
14.3 During certain busy periods or lengthy periods
of stay, your car may be parked in any one of our Secondary Compounds which
could be up to 12 miles away (one way), depending which terminal you have
dropped your vehicle off. However, part of the car parks are open to the public
and, whilst staff have instructions to remove anyone not authorised to be on
the premises, the Company cannot guarantee the security of your vehicle nor its
contents. Please note the security level at these secondary compounds may not
be at the same level as the main compound (Meet and Greet)
Indemnity
15.1 You shall indemnify the Company and its staff for any loss, damage, actions and claims arising from breach of your Obligations contained in clause 6.1 to 6.4
Liabilities and Other Terms.
16.1 We shall accept legal responsibility for any accidents, damage to paint work or bodywork of your vehicle if you can prove that it was caused by our employee�s negligence.
Customer
Relations Procedure
This procedure does not affect your right
to take legal action.
If there are any concerns or issues you wish to
raise for further investigation, the following procedure needs to take effect.
17.1 Inform a member of staff about it before you leave the car park/Airport. You will be asked to email your complaint within 24 hours of leaving the car park. We shall not consider any complain if it was not raise at the time of collecting the vehicle and once the vehicle leaves our car park, we are not responsible for any damage/lost.
17.2 A member of our customer relations team
shall endeavour to respond back to your query at the earliest possible.
17.3 If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. No acceptance of liability can be made until the matter is thoroughly investigated. If you did not request your vehicle to be inspected by us, we shall not be liable for any claim unless you can prove that the damage was caused while your car was in our care.
17.4 In the event that we agree to carry out any repairs they must be carried out only by our approved garage. The delivery and collection of the car at that establishment will be customer�s responsibility. We reserve the right to restore the vehicle to the condition it was brought to us or hand over to us for parking. We shall not provide courtesy car and nor shall we reimburse the cost if you hire a car.
17.5 You agree for us to carry out repairs to the vehicle if it�s proven the damage was caused during the parking period.
17.7 We shall not be responsible for any damage complaint up to £750.00 including any alleged dents, bumps and scratches.
Car
park Site Security
18.1 Although all measures will be taken to ensure the security of the site, this cannot be guaranteed at all times by Heathrow Park and Ride . Your vehicle insurance must cover you for the parking of the vehicle in a car park for all eventualities.
Changing
the conditions
19.1 The Terms and Conditions applies for Heathrow Park and Ride / Meet and Greet
19.2 These conditions will remain in force unless
the change is made in writing directly with us and with our written permission.
19.3 These Terms and Conditions may be changed by Heathrow Park and Ride at any time. Please request an up to date Terms and Conditions at the time of booking.
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Overview : Heathrow Park & Ride Non ULEZ Zone Please take the time to read the product information so that you book a product that is suitable for you.
HEATHROW PARK AND RIDE CAR PARK Non ULEZ Zone ADDRESS:- SL1 6JA Disabled Info If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. NO HEIGHT RESTRICTION. Please note during certain busy periods the keys should be left with the car park. If the car park request to keep the keys during those periods and customer declines then no refunds will be provided. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Aygo Park & Ride . Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. AYGO PARK AND RIDE TERMS AND CONDITIONS Booking
confirmation 1.1 We confirm bookings made by email or on our website by issuing a booking reference via email. 1.2 We confirm bookings made by phone by the operator via email. 1.3 All services are subject to availability and may be changed without notification. Heathrow Park and Ride reserves the right not to accept or fulfil a booking 1.4 Bookings through the Heathrow Park and Ride website are deemed to be made when validated by the issue of a booking reference number. 1.5 Offers are not to be used in conjunction with any other offer or promotion. Cancelling
a booking made. 2.1 You may cancel a booking for any
reason, including not accepting these conditions, up 48 hours before the
parking period begins and you will receive a refund minus 15£ cancellation
charges
2.2 If you cancel within 48 hours or do not turn up, we will charge you the full parking fee for the total parking period. 2.3 Cancellation must be by email and only after an email confirmation has been sent back acknowledging the cancellation, a refund will be made minus 15£ cancellation charges 2.4 No refund will be made for unused parking if you decide for any reason to return earlier. 2.5 The parking period begins at one minute past midnight on the first day of the parking period. 2.6 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost, minus 15£ cancellation charges. Prices
/ payments & cost recover 3.1 All payments must be made prior to parking your vehicle. 3.2 In the event entry and exit times change from those booked this will result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will need to be paid prior to leaving the car park. If you refuse or you are unable make the payment, we may retain your vehicle until you have paid the full amount due. 3.3 If you want to extend your booking while the vehicle is with us, you need to email us. You cannot make a new booking to extend an existing booking. If you do so, it will not be accepted and you will still be charged for the extra days on your return plus administration fee of £15. 3.5 If you park for longer than the period you booked for, we shall charge you for the extra days at the full daily price that applies at the time. 3.6 Our opening time is 4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight. However, we may ask you to wait until we open in the morning. 3.7 If you return earlier than the booked date without informing us or with a short notice, you will be charged £15. You may also have to wait longer to be picked up from the airport it can take up to 3 hours to release your vehicle. 3.8 If you have not claimed your vehicle within a reasonable time after the end of the booked period or fail to contact us for a new arrangement, we can regard your vehicle as having been abandoned. We may then make arrangements for its disposal to cover our costs (but will take reasonable steps to contact you before doing so) in accordance with the Torts (interference with Goods) Act 1977. The
conditions below apply on request. 4.1 We may photograph or video the vehicle when you enter the car park if you make the request. 4.2 Your vehicle will not be checked for damage unless you request and make the payment of £10 .We shall inspect the paintwork and bodywork and record any damage before we park the vehicle after which you will be asked to sign the damage inspection report. If you had an inspection carried out before parking your car, please provide us a copy of it 4.3 Your booking will be taken that you do not wish to have your vehicle inspected unless a specific request is made.
Exclusion
and limits of our responsibility We will not accept legal responsibility for the following:- 5.1 Loss or damage covered by your own insurance. Your own vehicle insurance MUST cover the vehicle parked in our car park for Fire, theft, flood and malicious damage during the booking period. 5.2 Personal property left in the vehicle/coach or left unattended at any time in the car park or vehicle 5.3 No valuables should be left within the car whilst parked in our compound. We do not check inside the vehicle, hence no responsibility will be taken by us in the event of loss of valuables. Do not leave your mobile phone, satellite navigation, house key or any other key or personal belongings in the vehicle. 5.4 Transport delays between the car park and the Airport caused by traffic congestion, weather, coach breakdown or any other cause beyond our control. For Meet and Greet, we endeavour to deliver your vehicle back to you within 45 minutes depending on traffic and weather condition. However, in busy period, you may have to wait longer. 5.5 Loss arising from a stolen or mislaid receipt. 5.6 Heathrow Park and Ride does not accept liability for damage to vehicles arising from mechanical, structural, electrical failure, jump starting of vehicle, self- locking, air pollution / weather, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control. 5.7 No liability will be taken for minor scratches, dents, chips to
paintwork, any damage that cannot be seen and noted due to weather conditions
or where the exterior is in a dirty state or by the virtue of the car colour.
The company will not accept responsibility for damage to windscreens, glass
chips or other glass. No liability can be accepted for alloy damage/ scuffs, clutches, tyres / wheels. This list is not exhaustive. 5.8 No liability will be taken for any direct or indirect loss as a result of delay, any loss or damage to the vehicle (such as loss of earnings, flights missed, and hotel cost). 5.9 Any Delay in making the vehicle available for collection, this is if you arrive later than the date and time booked or any loss as a result of you not adhering to the time guidelines given Your
responsibilities 6.1 Vehicle condition must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction is 2 metres and we shall not be able to accept vehicles that exceed the height restriction. 6.2 You shall be liable for and indemnify HPR in respect of any death, personal injury or damage caused by you or any person with you whilst in our premises. 6.3 That when you commence your Parking Period your vehicle is in a roadworthy condition, has a current MOT certificate (if required by law) for the whole of the Parking Period, Is insured and covers the points mentioned in 5.1 6.4 No dangerous toxic or illegal substances are left within the Vehicle. 6.5 In the event your vehicle does not start, we assume you give us permission to attempt to start the vehicle using a Battery starter pack. In the event your vehicle still does not start you will need to contact a breakdown company at your cost. Your vehicle must be removed from the car park within 24 hours of the end of the parking period. After this time we shall charge you the daily parking charge. 6.6 You must not tow the vehicle into the car park unless supervised and with written consent. 6.7 You must not fill your tank with fuel in the car park, unless we are notified and are supervised. 6.8 You must inform us about any vehicle immobiliser, automatic security feature or modification to the vehicle. Our responsibilities 7.1 We shall take all reasonable care of your vehicle (excluding any personal belongings) for the period you have booked and paid for. Return
Vehicle - Reclaiming the vehicle and lost receipts. 8.1 You must produce the receipt we have provided when you collect your vehicle. If you lose the receipt please notify us immediately by telephone or email. We shall then need a proof of your identity. 8.2 We shall not release any vehicle to someone else unless prior arrangement has been made. Special
Assistance Requirements 9.1 If you have any special assistance requirements, please let us know when you make your booking and all reasonable steps will be taken to meet your needs. Vehicle security 10.1 Do not leave any house or other keys in your car key ring or in the vehicle. No responsibility will be taken in the event they are lost or misplaced. 10.2 Do not leave any Satellite Navigation in the vehicle. Safety in the car park 11.1 When entering the car park drive slowly and carefully and follow the directional signs. Do not drive more than 5MPH 11.2 After parking your vehicle, go to the reception desk; do not wander around the car park. Keep an eye on your children and do not allow them to play in the car park. Children must be supervised at all times. Transport
to and from airport. 12.1 You must not get on a transfer bus if you cannot find a seat. 12.2 In case of large families/group, it may not be possible to get everyone on the same bus. 12.3 Children under the age of eight must be seated with an adult. 12.4 No animals are allowed on the transfer bus unless a dog to assist the blind. 12.5 Do not place luggage and personal belongings in the aisles or standing areas. 12.6 The driver may refuse to help you load/unload heavy luggage due to Health and safety. 12.7 The driver is responsible for the safety of the bus and he/she may ask any passenger they believe to be a danger/potential danger to the bus or its passengers to leave the bus or refuse to take to or from the Airport. 12.8 The Bus will pick you up at the Airport from the same stop it drops you off at the Terminal Building. Further instructions will be given to you when you contact us after you have collected your luggage. Check
In Time 13.1 Transport between the Car park and the airport run on demand. It is your responsibility to arrive at the Car park in good time (a minimum of 100 minutes prior to the earliest airline recommended check-in time is suggested) to enable you to reach the airport by the airline�s recommended check-in time. 13.2 In the event you wish your vehicle to be inspected, please allow an extra 45 minutes on top of the recommended 100 minutes. 13.3 Please allow an extra 30 minutes on top of the recommended 100 minutes if you are travelling during busy period such as school holidays, Christmas and New Year. Moving
the vehicle. 14.1 We shall keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways. During busy periods your vehicle may be parked away from the main compound. 14.2 During busy periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note that
security levels may vary (Park and Ride) 14.3 During certain busy periods or lengthy periods
of stay, your car may be parked in any one of our Secondary Compounds which
could be up to 12 miles away (one way), depending which terminal you have
dropped your vehicle off. However, part of the car parks are open to the public
and, whilst staff have instructions to remove anyone not authorised to be on
the premises, the Company cannot guarantee the security of your vehicle nor its
contents. Please note the security level at these secondary compounds may not
be at the same level as the main compound (Meet and Greet) Indemnity 15.1 You shall indemnify the Company and its staff for any loss, damage, actions and claims arising from breach of your Obligations contained in clause 6.1 to 6.4 Liabilities and Other Terms. 16.1 We shall accept legal responsibility for any accidents, damage to paint work or bodywork of your vehicle if you can prove that it was caused by our employee�s negligence. Customer
Relations Procedure This procedure does not affect your right
to take legal action. If there are any concerns or issues you wish to
raise for further investigation, the following procedure needs to take effect. 17.1 Inform a member of staff about it before you leave the car park/Airport. You will be asked to email your complaint within 24 hours of leaving the car park. We shall not consider any complain if it was not raise at the time of collecting the vehicle and once the vehicle leaves our car park, we are not responsible for any damage/lost. 17.2 A member of our customer relations team
shall endeavour to respond back to your query at the earliest possible. 17.3 If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. No acceptance of liability can be made until the matter is thoroughly investigated. If you did not request your vehicle to be inspected by us, we shall not be liable for any claim unless you can prove that the damage was caused while your car was in our care. 17.4 In the event that we agree to carry out any repairs they must be carried out only by our approved garage. The delivery and collection of the car at that establishment will be customer�s responsibility. We reserve the right to restore the vehicle to the condition it was brought to us or hand over to us for parking. We shall not provide courtesy car and nor shall we reimburse the cost if you hire a car. 17.5 You agree for us to carry out repairs to the vehicle if it�s proven the damage was caused during the parking period. 17.7 We shall not be responsible for any damage complaint up to £750.00 including any alleged dents, bumps and scratches. Car
park Site Security 18.1 Although all measures will be taken to ensure the security of the site, this cannot be guaranteed at all times by Heathrow Park and Ride . Your vehicle insurance must cover you for the parking of the vehicle in a car park for all eventualities. Changing
the conditions 19.1 The Terms and Conditions applies for Heathrow Park and Ride / Meet and Greet 19.2 These conditions will remain in force unless
the change is made in writing directly with us and with our written permission. 19.3 These Terms and Conditions may be changed by Heathrow Park and Ride at any time. Please request an up to date Terms and Conditions at the time of booking. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
BEE PARKING HEATHROW
TERMS AND CONDITIONS
Booking confirmation
1.1 We confirm bookings made by email
or on our website by issuing a booking reference via email.
1.2 We confirm bookings made by phone
by the operator via email.
1.3 All services are subject to
availability and may be changed without notification. Bee Parking Heathrow Ltd
reserves the right not to accept or fulfil a booking
1.4 Bookings through the
Bee Parking Heathrow website are deemed to be made when validated by the issue
of a booking reference number.
1.5 Offers are not to be
used in conjunction with any other offer or promotion.
Cancelling a booking
made.
2.1 You may cancel a
booking for any reason, including not accepting these conditions, up 48 hours
before the parking period begins and you will receive a refund minus 15£
cancellation charges
2.2 If you cancel within
48 hours or do not turn up, we will charge you the full parking fee for the
total parking period.
2.3 Cancellation must be
by email and only after an email confirmation has been sent back acknowledging
the cancellation, a refund will be made minus 15£ cancellation charges
2.4 No refund will be
made for unused parking if you decide for any reason to return earlier.
2.5 The parking period
begins at one minute past midnight on the first day of the parking period.
2.6 Cancellations or
amendments cannot be accepted if you book a supersaver, saver or non-flexible
parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost,
minus 15£ cancellation charges.
Prices / payments &
cost recover
3.1 All payments must be
made prior to parking your vehicle.
3.2 In the event entry
and exit times change from those booked this will result in your actual time
parked exceeding the number of days you have pre-paid for. An additional charge
will need to be paid prior to leaving the car park. If you refuse or you are
unable make the payment, we may retain your vehicle until you have paid the
full amount due.
3.3 If you want to
extend your booking while the vehicle is with us, you need to email us. You
cannot make a new booking to extend an existing booking. If you do so, it will
not be accepted and you will still be charged for the extra days on your return
plus administration fee of £15.
3.5 If you park for
longer than the period you booked for, we shall charge you for the extra days
at the full daily price that applies at the time.
3.6 Our opening time is
4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight.
However, we may ask you to wait until we open in the morning.
3.7 If you return
earlier than the booked date without informing us or with a short notice, you
will be charged £15. You may also have to wait longer to be picked up
from the airport it can take up to 3 hours to release your vehicle.
3.8 If you have not
claimed your vehicle within a reasonable time after the end of the booked
period or fail to contact us for a new arrangement, we can regard your vehicle
as having been abandoned. We may then make arrangements for its disposal to
cover our costs (but will take reasonable steps to contact you before doing so)
in accordance with the Torts (interference with Goods) Act 1977.
The conditions below
apply on request.
4.1 We may photograph or
video the vehicle when you enter the car park if you make the request.
4.2 Your vehicle
will not be checked for damage unless you request and make the payment of £10
.We shall inspect the paintwork and bodywork and record any damage before we
park the vehicle after which you will be asked to sign the damage
inspection report. If you had an inspection carried out before parking your
car, please provide us a copy of it
4.3 Your booking will be
taken that you do not wish to have your vehicle inspected unless a specific
request is made.
Exclusion and limits of
our responsibility
We will not accept legal
responsibility for the following:-
5.1 Loss or damage
covered by your own insurance. Your own vehicle insurance MUST cover the
vehicle parked in our car park for Fire, theft, flood and malicious damage
during the booking period.
5.2 Personal property
left in the vehicle/coach or left unattended at any time in the car park or
vehicle
5.3 No valuables should
be left within the car whilst parked in our compound. We do not
check inside the vehicle, hence no responsibility will be taken by us in the
event of loss of valuables. Do not leave your mobile phone, satellite
navigation, house key or any other key or personal belongings in the vehicle.
5.4 Transport delays
between the car park and the Airport caused by traffic congestion, weather,
coach breakdown or any other cause beyond our control. For Meet and Greet, we
endeavour to deliver your vehicle back to you within 45 minutes depending on
traffic and weather condition. However, in busy period, you may have to wait
longer.
5.5 Loss arising from a
stolen or mislaid receipt.
5.6
Bee Parking Heathrow Ltd does not accept liability for damage to vehicles
arising from mechanical, structural, electrical failure, jump starting of
vehicle, self- locking, air pollution / weather, terrorism, natural disaster,
damage by vandals, criminal activity and other matters outside our control.
5.7
No liability will be taken for minor scratches, dents, chips to paintwork, any
damage that cannot be seen and noted due to weather conditions or where the
exterior is in a dirty state or by the virtue of the car colour. The company
will not accept responsibility for damage to windscreens, glass chips or other
glass. No liability can be accepted for alloy damage/ scuffs, clutches,
tyres / wheels. This list is not exhaustive.
5.8 No liability will be
taken for any direct or indirect loss as a result of delay, any loss or damage
to the vehicle (such as loss of earnings, flights missed, and hotel cost).
5.9 Any Delay in making
the vehicle available for collection, this is if you arrive later than the date
and time booked or any loss as a result of you not adhering to the time
guidelines given
Your responsibilities
6.1 Vehicle condition
must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction
is 2 metres and we shall not be able to accept vehicles that exceed
the height restriction.
6.2 You shall be liable
for and indemnify HPR in respect of any death, personal injury or damage caused
by you or any person with you whilst in our premises.
6.3 That when you
commence your Parking Period your vehicle is in a roadworthy condition, has a
current MOT certificate (if required by law) for the whole of the Parking
Period, Is insured and covers the points mentioned in 5.1
6.4 No dangerous toxic
or illegal substances are left within the Vehicle.
6.5 In the event your
vehicle does not start, we assume you give us permission to attempt to start
the vehicle using a Battery starter pack. In the event your vehicle still does
not start you will need to contact a breakdown company at your cost. Your
vehicle must be removed from the car park within 24 hours of the end of the
parking period. After this time we shall charge you the daily parking charge.
6.6 You must not tow the
vehicle into the car park unless supervised and with written consent.
6.7 You must not fill
your tank with fuel in the car park, unless we are notified and are supervised.
6.8 You must inform us
about any vehicle immobiliser, automatic security feature or modification to
the vehicle.
Our
responsibilities
7.1 We shall take all
reasonable care of your vehicle (excluding any personal belongings) for the
period you have booked and paid for; starting from when you give us your keys.
Return Vehicle -
Reclaiming the vehicle and lost receipts.
8.1 You must produce the
receipt we have provided when you collect your vehicle. If you lose the receipt
please notify us immediately by telephone or email. We shall then need a proof
of your identity.
8.2 We shall not release
any vehicle to someone else unless prior arrangement has been made.
Special Assistance
Requirements
9.1 If you have any
special assistance requirements, please let us know when you make your booking
and all reasonable steps will be taken to meet your needs.
Vehicle security
10.1
You must leave your car keys at the car park. If you do not do this, we
may refuse to take your booking and you will still be charge. We shall not be
held responsible for any delay or other cost incurred due to this.
10.2 Do not leave any
house or other keys in your car key ring or in the vehicle. No responsibility
will be taken in the event they are lost or misplaced.
10.3 Do not leave any
Satellite Navigation in the vehicle.
Safety in the
car park
11.1 When entering the
car park drive slowly and carefully and follow the directional signs. Do not
drive more than 5MPH
11.2 After parking your
vehicle, go to the reception desk; do not wander around the car park. Keep an
eye on your children and do not allow them to play in the car park. Children
must be supervised at all times.
Transport to and from
airport.
12.1 You must not get on
a transfer bus if you cannot find a seat.
12.2 In case of large
families/group, it may not be possible to get everyone on the same bus.
12.3 Children under the
age of eight must be seated with an adult.
12.4 No animals are allowed
on the transfer bus unless a dog to assist the blind.
12.5 Do not place
luggage and personal belongings in the aisles or standing areas.
12.6 The driver may
refuse to help you load/unload heavy luggage due to Health and safety.
12.7 The driver is
responsible for the safety of the bus and he/she may ask any passenger they
believe to be a danger/potential danger to the bus or its passengers to leave
the bus or refuse to take to or from the Airport.
12.8 The Bus will pick
you up at the Airport from the same stop it drops you off at the Terminal
Building.
Further instructions
will be given to you when you contact us after you have collected your luggage.
Check In Time
13.1 Transport between
the Car park and the airport run on demand. It is your responsibility to arrive
at the Car park in good time (a minimum of 100 minutes prior to the earliest
airline recommended check-in time is suggested) to enable you to reach the
airport by the airline's recommended check-in time.
13.2 In the event you
wish your vehicle to be inspected, please allow an extra 45 minutes on top of
the recommended 100 minutes.
13.3 Please allow an
extra 30 minutes on top of the recommended 100 minutes if you are travelling
during busy period such as school holidays, Christmas and New Year.
Moving the vehicle.
14.1 We shall keep the
vehicle in one of our car parks. You agree to us driving the vehicle within and
between car parks on the public highways. During busy periods your vehicle may
be parked away from the main compound.
14.2 During busy
periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note
that security levels may vary (Park and Ride)
14.3
During certain busy periods or lengthy periods of stay, your car may be parked
in any one of our Secondary Compounds which could be up to 12 miles away (one
way), depending which terminal you have dropped your vehicle off. However, part
of the car parks are open to the public and, whilst staff have instructions to
remove anyone not authorised to be on the premises, the Company cannot
guarantee the security of your vehicle nor its contents. Please note the
security level at these secondary compounds may not be at the same level as the
main compound (Meet and Greet)
Indemnity
15.1 You shall indemnify
the Company and its staff for any loss, damage, actions and claims arising from
breach of your Obligations contained in clause 6.1 to 6.4
Liabilities and Other
Terms.
16.1 We shall accept
legal responsibility for any accidents, damage to paint work or bodywork of
your vehicle if you can prove that it was caused by our employee�s negligence.
Customer Relations
Procedure
This procedure does not
affect your right to take legal action.
If
there are any concerns or issues you wish to raise for further investigation,
the following procedure needs to take effect.
17.1 Inform a member of
staff about it before you leave the car park/Airport. You will be asked to email
your complaint within 24 hours of leaving the car park. We shall not consider
any complain if it was not raise at the time of collecting the vehicle and once
the vehicle leaves our car park, we are not responsible for any damage/lost.
17.2 A
member of our customer relations team shall endeavour to respond back to your
query at the earliest possible.
17.3 If a complaint
relates to damage to the vehicle, you must allow us to inspect the vehicle
before repairs are carried out. No acceptance of liability can be made until
the matter is thoroughly investigated. If you did not request your vehicle to
be inspected by us, we shall not be liable for any claim unless you can prove
that the damage was caused while your car was in our care.
17.4 In the event that
we agree to carry out any repairs they must be carried out only by our approved
garage. The delivery and collection of the car at that establishment will be
customer�s responsibility. We reserve the right to
restore the vehicle to the condition it was brought to us or hand over to us
for parking. We shall not provide courtesy car and nor shall we reimburse the
cost if you hire a car.
17.5 You agree for us to
carry out repairs to the vehicle if it's proven the damage was caused during
the parking period.
17.7 We shall not be
responsible for any damage complaint up to £750.00 including any alleged dents,
bumps and scratches.
Car park Site Security
18.1 Although all
measures will be taken to ensure the security of the site, this cannot be
guaranteed at all times by Bee Parking Heathrow Ltd. Your vehicle insurance
must cover you for the parking of the vehicle in a car park for all
eventualities.
Changing the conditions
19.1 The Terms and
Conditions applies for Park and Ride
19.2
These conditions will remain in force unless the change is made in writing
directly with us and with our written permission.
19.3
These Terms and Conditions may be changed by Bee Parking Heathrow Ltd at any
time. Please request an up to date Terms and Conditions at the time of
booking.
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Overview : Bee Parking Heathrow Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Bee Parking Heathrow Ltd. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. BEE PARKING HEATHROW
TERMS AND CONDITIONS Booking confirmation 1.1 We confirm bookings made by email
or on our website by issuing a booking reference via email. 1.2 We confirm bookings made by phone
by the operator via email. 1.3 All services are subject to
availability and may be changed without notification. Bee Parking Heathrow Ltd
reserves the right not to accept or fulfil a booking 1.4 Bookings through the
Bee Parking Heathrow website are deemed to be made when validated by the issue
of a booking reference number. 1.5 Offers are not to be
used in conjunction with any other offer or promotion. Cancelling a booking
made. 2.1 You may cancel a
booking for any reason, including not accepting these conditions, up 48 hours
before the parking period begins and you will receive a refund minus 15£
cancellation charges 2.2 If you cancel within
48 hours or do not turn up, we will charge you the full parking fee for the
total parking period. 2.3 Cancellation must be
by email and only after an email confirmation has been sent back acknowledging
the cancellation, a refund will be made minus 15£ cancellation charges 2.4 No refund will be
made for unused parking if you decide for any reason to return earlier. 2.5 The parking period
begins at one minute past midnight on the first day of the parking period. 2.6 Cancellations or
amendments cannot be accepted if you book a supersaver, saver or non-flexible
parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost,
minus 15£ cancellation charges. Prices / payments &
cost recover 3.1 All payments must be
made prior to parking your vehicle. 3.2 In the event entry
and exit times change from those booked this will result in your actual time
parked exceeding the number of days you have pre-paid for. An additional charge
will need to be paid prior to leaving the car park. If you refuse or you are
unable make the payment, we may retain your vehicle until you have paid the
full amount due. 3.3 If you want to
extend your booking while the vehicle is with us, you need to email us. You
cannot make a new booking to extend an existing booking. If you do so, it will
not be accepted and you will still be charged for the extra days on your return
plus administration fee of £15. 3.5 If you park for
longer than the period you booked for, we shall charge you for the extra days
at the full daily price that applies at the time. 3.6 Our opening time is
4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight.
However, we may ask you to wait until we open in the morning. 3.7 If you return
earlier than the booked date without informing us or with a short notice, you
will be charged £15. You may also have to wait longer to be picked up
from the airport it can take up to 3 hours to release your vehicle. 3.8 If you have not
claimed your vehicle within a reasonable time after the end of the booked
period or fail to contact us for a new arrangement, we can regard your vehicle
as having been abandoned. We may then make arrangements for its disposal to
cover our costs (but will take reasonable steps to contact you before doing so)
in accordance with the Torts (interference with Goods) Act 1977. The conditions below
apply on request. 4.1 We may photograph or
video the vehicle when you enter the car park if you make the request. 4.2 Your vehicle
will not be checked for damage unless you request and make the payment of £10
.We shall inspect the paintwork and bodywork and record any damage before we
park the vehicle after which you will be asked to sign the damage
inspection report. If you had an inspection carried out before parking your
car, please provide us a copy of it 4.3 Your booking will be
taken that you do not wish to have your vehicle inspected unless a specific
request is made. Exclusion and limits of
our responsibility We will not accept legal
responsibility for the following:- 5.1 Loss or damage
covered by your own insurance. Your own vehicle insurance MUST cover the
vehicle parked in our car park for Fire, theft, flood and malicious damage
during the booking period. 5.2 Personal property
left in the vehicle/coach or left unattended at any time in the car park or
vehicle 5.3 No valuables should
be left within the car whilst parked in our compound. We do not
check inside the vehicle, hence no responsibility will be taken by us in the
event of loss of valuables. Do not leave your mobile phone, satellite
navigation, house key or any other key or personal belongings in the vehicle. 5.4 Transport delays
between the car park and the Airport caused by traffic congestion, weather,
coach breakdown or any other cause beyond our control. For Meet and Greet, we
endeavour to deliver your vehicle back to you within 45 minutes depending on
traffic and weather condition. However, in busy period, you may have to wait
longer. 5.5 Loss arising from a
stolen or mislaid receipt. 5.6
Bee Parking Heathrow Ltd does not accept liability for damage to vehicles
arising from mechanical, structural, electrical failure, jump starting of
vehicle, self- locking, air pollution / weather, terrorism, natural disaster,
damage by vandals, criminal activity and other matters outside our control. 5.7
No liability will be taken for minor scratches, dents, chips to paintwork, any
damage that cannot be seen and noted due to weather conditions or where the
exterior is in a dirty state or by the virtue of the car colour. The company
will not accept responsibility for damage to windscreens, glass chips or other
glass. No liability can be accepted for alloy damage/ scuffs, clutches,
tyres / wheels. This list is not exhaustive. 5.8 No liability will be
taken for any direct or indirect loss as a result of delay, any loss or damage
to the vehicle (such as loss of earnings, flights missed, and hotel cost). 5.9 Any Delay in making
the vehicle available for collection, this is if you arrive later than the date
and time booked or any loss as a result of you not adhering to the time
guidelines given Your responsibilities 6.1 Vehicle condition
must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction
is 2 metres and we shall not be able to accept vehicles that exceed
the height restriction. 6.2 You shall be liable
for and indemnify HPR in respect of any death, personal injury or damage caused
by you or any person with you whilst in our premises. 6.3 That when you
commence your Parking Period your vehicle is in a roadworthy condition, has a
current MOT certificate (if required by law) for the whole of the Parking
Period, Is insured and covers the points mentioned in 5.1 6.4 No dangerous toxic
or illegal substances are left within the Vehicle. 6.5 In the event your
vehicle does not start, we assume you give us permission to attempt to start
the vehicle using a Battery starter pack. In the event your vehicle still does
not start you will need to contact a breakdown company at your cost. Your
vehicle must be removed from the car park within 24 hours of the end of the
parking period. After this time we shall charge you the daily parking charge. 6.6 You must not tow the
vehicle into the car park unless supervised and with written consent. 6.7 You must not fill
your tank with fuel in the car park, unless we are notified and are supervised. 6.8 You must inform us
about any vehicle immobiliser, automatic security feature or modification to
the vehicle. Our
responsibilities 7.1 We shall take all
reasonable care of your vehicle (excluding any personal belongings) for the
period you have booked and paid for; starting from when you give us your keys. Return Vehicle -
Reclaiming the vehicle and lost receipts. 8.1 You must produce the
receipt we have provided when you collect your vehicle. If you lose the receipt
please notify us immediately by telephone or email. We shall then need a proof
of your identity. 8.2 We shall not release
any vehicle to someone else unless prior arrangement has been made. Special Assistance
Requirements 9.1 If you have any
special assistance requirements, please let us know when you make your booking
and all reasonable steps will be taken to meet your needs. Vehicle security 10.1
You must leave your car keys at the car park. If you do not do this, we
may refuse to take your booking and you will still be charge. We shall not be
held responsible for any delay or other cost incurred due to this. 10.2 Do not leave any
house or other keys in your car key ring or in the vehicle. No responsibility
will be taken in the event they are lost or misplaced. 10.3 Do not leave any
Satellite Navigation in the vehicle. Safety in the
car park 11.1 When entering the
car park drive slowly and carefully and follow the directional signs. Do not
drive more than 5MPH 11.2 After parking your
vehicle, go to the reception desk; do not wander around the car park. Keep an
eye on your children and do not allow them to play in the car park. Children
must be supervised at all times. Transport to and from
airport. 12.1 You must not get on
a transfer bus if you cannot find a seat. 12.2 In case of large
families/group, it may not be possible to get everyone on the same bus. 12.3 Children under the
age of eight must be seated with an adult. 12.4 No animals are allowed
on the transfer bus unless a dog to assist the blind. 12.5 Do not place
luggage and personal belongings in the aisles or standing areas. 12.6 The driver may
refuse to help you load/unload heavy luggage due to Health and safety. 12.7 The driver is
responsible for the safety of the bus and he/she may ask any passenger they
believe to be a danger/potential danger to the bus or its passengers to leave
the bus or refuse to take to or from the Airport. 12.8 The Bus will pick
you up at the Airport from the same stop it drops you off at the Terminal
Building. Further instructions
will be given to you when you contact us after you have collected your luggage. Check In Time 13.1 Transport between
the Car park and the airport run on demand. It is your responsibility to arrive
at the Car park in good time (a minimum of 100 minutes prior to the earliest
airline recommended check-in time is suggested) to enable you to reach the
airport by the airline's recommended check-in time. 13.2 In the event you
wish your vehicle to be inspected, please allow an extra 45 minutes on top of
the recommended 100 minutes. 13.3 Please allow an
extra 30 minutes on top of the recommended 100 minutes if you are travelling
during busy period such as school holidays, Christmas and New Year. Moving the vehicle. 14.1 We shall keep the
vehicle in one of our car parks. You agree to us driving the vehicle within and
between car parks on the public highways. During busy periods your vehicle may
be parked away from the main compound. 14.2 During busy
periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note
that security levels may vary (Park and Ride) 14.3
During certain busy periods or lengthy periods of stay, your car may be parked
in any one of our Secondary Compounds which could be up to 12 miles away (one
way), depending which terminal you have dropped your vehicle off. However, part
of the car parks are open to the public and, whilst staff have instructions to
remove anyone not authorised to be on the premises, the Company cannot
guarantee the security of your vehicle nor its contents. Please note the
security level at these secondary compounds may not be at the same level as the
main compound (Meet and Greet) Indemnity 15.1 You shall indemnify
the Company and its staff for any loss, damage, actions and claims arising from
breach of your Obligations contained in clause 6.1 to 6.4 Liabilities and Other
Terms. 16.1 We shall accept
legal responsibility for any accidents, damage to paint work or bodywork of
your vehicle if you can prove that it was caused by our employee�s negligence. Customer Relations
Procedure This procedure does not
affect your right to take legal action. If
there are any concerns or issues you wish to raise for further investigation,
the following procedure needs to take effect. 17.1 Inform a member of
staff about it before you leave the car park/Airport. You will be asked to email
your complaint within 24 hours of leaving the car park. We shall not consider
any complain if it was not raise at the time of collecting the vehicle and once
the vehicle leaves our car park, we are not responsible for any damage/lost. 17.2 A
member of our customer relations team shall endeavour to respond back to your
query at the earliest possible. 17.3 If a complaint
relates to damage to the vehicle, you must allow us to inspect the vehicle
before repairs are carried out. No acceptance of liability can be made until
the matter is thoroughly investigated. If you did not request your vehicle to
be inspected by us, we shall not be liable for any claim unless you can prove
that the damage was caused while your car was in our care. 17.4 In the event that
we agree to carry out any repairs they must be carried out only by our approved
garage. The delivery and collection of the car at that establishment will be
customer�s responsibility. We reserve the right to
restore the vehicle to the condition it was brought to us or hand over to us
for parking. We shall not provide courtesy car and nor shall we reimburse the
cost if you hire a car. 17.5 You agree for us to
carry out repairs to the vehicle if it's proven the damage was caused during
the parking period. 17.7 We shall not be
responsible for any damage complaint up to £750.00 including any alleged dents,
bumps and scratches. Car park Site Security 18.1 Although all
measures will be taken to ensure the security of the site, this cannot be
guaranteed at all times by Bee Parking Heathrow Ltd. Your vehicle insurance
must cover you for the parking of the vehicle in a car park for all
eventualities. Changing the conditions 19.1 The Terms and
Conditions applies for Park and Ride 19.2
These conditions will remain in force unless the change is made in writing
directly with us and with our written permission. 19.3
These Terms and Conditions may be changed by Bee Parking Heathrow Ltd at any
time. Please request an up to date Terms and Conditions at the time of
booking. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
HEATHROW PARK AND RIDE TERMS AND CONDITIONS
Booking
confirmation
1.1 We confirm bookings made by email or on our website by issuing a booking reference via email.
1.2 We confirm bookings made by phone by the operator via email.
1.3 All services are subject to availability and may be changed without notification. Heathrow Park and Ride reserves the right not to accept or fulfil a booking
1.4 Bookings through the Heathrow Park and Ride website are deemed to be made when validated by the issue of a booking reference number.
1.5 Offers are not to be used in conjunction with any other offer or promotion.
Cancelling
a booking made.
2.1 You may cancel a booking for any
reason, including not accepting these conditions, up 48 hours before the
parking period begins and you will receive a refund minus 15£ cancellation
charges
2.2 If you cancel within 48 hours or do not turn up, we will charge you the full parking fee for the total parking period.
2.3 Cancellation must be by email and only after an email confirmation has been sent back acknowledging the cancellation, a refund will be made minus 15£ cancellation charges
2.4 No refund will be made for unused parking if you decide for any reason to return earlier.
2.5 The parking period begins at one minute past midnight on the first day of the parking period.
2.6 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost, minus 15£ cancellation charges.
Prices
/ payments & cost recover
3.1 All payments must be made prior to parking your vehicle.
3.2 In the event entry and exit times change from those booked this will result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will need to be paid prior to leaving the car park. If you refuse or you are unable make the payment, we may retain your vehicle until you have paid the full amount due.
3.3 If you want to extend your booking while the vehicle is with us, you need to email us. You cannot make a new booking to extend an existing booking. If you do so, it will not be accepted and you will still be charged for the extra days on your return plus administration fee of £15.
3.5 If you park for longer than the period you booked for, we shall charge you for the extra days at the full daily price that applies at the time.
3.6 Our opening time is 4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight. However, we may ask you to wait until we open in the morning.
3.7 If you return earlier than the booked date without informing us or with a short notice, you will be charged £15. You may also have to wait longer to be picked up from the airport it can take up to 3 hours to release your vehicle.
3.8 If you have not claimed your vehicle within a reasonable time after the end of the booked period or fail to contact us for a new arrangement, we can regard your vehicle as having been abandoned. We may then make arrangements for its disposal to cover our costs (but will take reasonable steps to contact you before doing so) in accordance with the Torts (interference with Goods) Act 1977.
The
conditions below apply on request.
4.1 We may photograph or video the vehicle when you enter the car park if you make the request.
4.2 Your vehicle will not be checked for damage unless you request and make the payment of £10 .We shall inspect the paintwork and bodywork and record any damage before we park the vehicle after which you will be asked to sign the damage inspection report. If you had an inspection carried out before parking your car, please provide us a copy of it
4.3 Your booking will be taken that you do not wish to have your vehicle inspected unless a specific request is made.
Exclusion
and limits of our responsibility
We will not accept legal responsibility for the following:-
5.1 Loss or damage covered by your own insurance. Your own vehicle insurance MUST cover the vehicle parked in our car park for Fire, theft, flood and malicious damage during the booking period.
5.2 Personal property left in the vehicle/coach or left unattended at any time in the car park or vehicle
5.3 No valuables should be left within the car whilst parked in our compound. We do not check inside the vehicle, hence no responsibility will be taken by us in the event of loss of valuables. Do not leave your mobile phone, satellite navigation, house key or any other key or personal belongings in the vehicle.
5.4 Transport delays between the car park and the Airport caused by traffic congestion, weather, coach breakdown or any other cause beyond our control. For Meet and Greet, we endeavour to deliver your vehicle back to you within 45 minutes depending on traffic and weather condition. However, in busy period, you may have to wait longer.
5.5 Loss arising from a stolen or mislaid receipt.
5.6 Heathrow Park and Ride does not accept liability for damage to vehicles arising from mechanical, structural, electrical failure, jump starting of vehicle, self- locking, air pollution / weather, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control.
5.7 No liability will be taken for minor scratches, dents, chips to
paintwork, any damage that cannot be seen and noted due to weather conditions
or where the exterior is in a dirty state or by the virtue of the car colour.
The company will not accept responsibility for damage to windscreens, glass
chips or other glass. No liability can be accepted for alloy damage/ scuffs, clutches, tyres / wheels. This list is not exhaustive.
5.8 No liability will be taken for any direct or indirect loss as a result of delay, any loss or damage to the vehicle (such as loss of earnings, flights missed, and hotel cost).
5.9 Any Delay in making the vehicle available for collection, this is if you arrive later than the date and time booked or any loss as a result of you not adhering to the time guidelines given
Your
responsibilities
6.1 Vehicle condition must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction is 2 metres and we shall not be able to accept vehicles that exceed the height restriction.
6.2 You shall be liable for and indemnify HPR in respect of any death, personal injury or damage caused by you or any person with you whilst in our premises.
6.3 That when you commence your Parking Period your vehicle is in a roadworthy condition, has a current MOT certificate (if required by law) for the whole of the Parking Period, Is insured and covers the points mentioned in 5.1
6.4 No dangerous toxic or illegal substances are left within the Vehicle.
6.5 In the event your vehicle does not start, we assume you give us permission to attempt to start the vehicle using a Battery starter pack. In the event your vehicle still does not start you will need to contact a breakdown company at your cost. Your vehicle must be removed from the car park within 24 hours of the end of the parking period. After this time we shall charge you the daily parking charge.
6.6 You must not tow the vehicle into the car park unless supervised and with written consent.
6.7 You must not fill your tank with fuel in the car park, unless we are notified and are supervised.
6.8 You must inform us about any vehicle immobiliser, automatic security feature or modification to the vehicle.
Our responsibilities
7.1 We shall take all reasonable care of your vehicle (excluding any personal belongings) for the period you have booked and paid for; starting from when you give us your keys.
Return
Vehicle - Reclaiming the vehicle and lost receipts.
8.1 You must produce the receipt we have provided when you collect your vehicle. If you lose the receipt please notify us immediately by telephone or email. We shall then need a proof of your identity.
8.2 We shall not release any vehicle to someone else unless prior arrangement has been made.
Special
Assistance Requirements
9.1 If you have any special assistance requirements, please let us know when you make your booking and all reasonable steps will be taken to meet your needs.
Vehicle
security
10.1 You must leave your car keys at the car park. If you do not do this, we may refuse to take your
booking and you will still be charge. We shall not be held responsible for any
delay or other cost incurred due to this.
10.2 Do not leave any house or other keys in your car key ring or in the vehicle. No responsibility will be taken in the event they are lost or misplaced.
10.3 Do not leave any Satellite Navigation in the vehicle.
Safety in the car park
11.1 When entering the car park drive slowly and carefully and follow the directional signs. Do not drive more than 5MPH
11.2 After parking your vehicle, go to the reception desk; do not wander around the car park. Keep an eye on your children and do not allow them to play in the car park. Children must be supervised at all times.
Transport
to and from airport.
12.1 You must not get on a transfer bus if you cannot find a seat.
12.2 In case of large families/group, it may not be possible to get everyone on the same bus.
12.3 Children under the age of eight must be seated with an adult.
12.4 No animals are allowed on the transfer bus unless a dog to assist the blind.
12.5 Do not place luggage and personal belongings in the aisles or standing areas.
12.6 The driver may refuse to help you load/unload heavy luggage due to Health and safety.
12.7 The driver is responsible for the safety of the bus and he/she may ask any passenger they believe to be a danger/potential danger to the bus or its passengers to leave the bus or refuse to take to or from the Airport.
12.8 The Bus will pick you up at the Airport from the same stop it drops you off at the Terminal Building.
Further instructions will be given to you when you contact us after you have collected your luggage.
Check
In Time
13.1 Transport between the Car park and the airport run on demand. It is your responsibility to arrive at the Car park in good time (a minimum of 100 minutes prior to the earliest airline recommended check-in time is suggested) to enable you to reach the airport by the airline�s recommended check-in time.
13.2 In the event you wish your vehicle to be inspected, please allow an extra 45 minutes on top of the recommended 100 minutes.
13.3 Please allow an extra 30 minutes on top of the recommended 100 minutes if you are travelling during busy period such as school holidays, Christmas and New Year.
Moving
the vehicle.
14.1 We shall keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways. During busy periods your vehicle may be parked away from the main compound.
14.2 During busy periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note that
security levels may vary (Park and Ride)
14.3 During certain busy periods or lengthy periods
of stay, your car may be parked in any one of our Secondary Compounds which
could be up to 12 miles away (one way), depending which terminal you have
dropped your vehicle off. However, part of the car parks are open to the public
and, whilst staff have instructions to remove anyone not authorised to be on
the premises, the Company cannot guarantee the security of your vehicle nor its
contents. Please note the security level at these secondary compounds may not
be at the same level as the main compound (Meet and Greet)
Indemnity
15.1 You shall indemnify the Company and its staff for any loss, damage, actions and claims arising from breach of your Obligations contained in clause 6.1 to 6.4
Liabilities and Other Terms.
16.1 We shall accept legal responsibility for any accidents, damage to paint work or bodywork of your vehicle if you can prove that it was caused by our employee�s negligence.
Customer
Relations Procedure
This procedure does not affect your right
to take legal action.
If there are any concerns or issues you wish to
raise for further investigation, the following procedure needs to take effect.
17.1 Inform a member of staff about it before you leave the car park/Airport. You will be asked to email your complaint within 24 hours of leaving the car park. We shall not consider any complain if it was not raise at the time of collecting the vehicle and once the vehicle leaves our car park, we are not responsible for any damage/lost.
17.2 A member of our customer relations team
shall endeavour to respond back to your query at the earliest possible.
17.3 If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. No acceptance of liability can be made until the matter is thoroughly investigated. If you did not request your vehicle to be inspected by us, we shall not be liable for any claim unless you can prove that the damage was caused while your car was in our care.
17.4 In the event that we agree to carry out any repairs they must be carried out only by our approved garage. The delivery and collection of the car at that establishment will be customer�s responsibility. We reserve the right to restore the vehicle to the condition it was brought to us or hand over to us for parking. We shall not provide courtesy car and nor shall we reimburse the cost if you hire a car.
17.5 You agree for us to carry out repairs to the vehicle if it�s proven the damage was caused during the parking period.
17.7 We shall not be responsible for any damage complaint up to £750.00 including any alleged dents, bumps and scratches.
Car
park Site Security
18.1 Although all measures will be taken to ensure the security of the site, this cannot be guaranteed at all times by Heathrow Park and Ride. Your vehicle insurance must cover you for the parking of the vehicle in a car park for all eventualities.
Changing
the conditions
19.1 The Terms and Conditions applies for Heathrow Park and Ride / Meet and Greet
19.2 These conditions will remain in force unless
the change is made in writing directly with us and with our written permission.
19.3 These Terms and Conditions may be changed by Heathrow Park and Ride at any time. Please request an up to date Terms and Conditions at the time of booking.
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Overview : Heathrow Park & Ride Please take the time to read the product information so that you book a product that is suitable for you.
HEATHROW PARK AND RIDE CAR PARK ADDRESS:- UB8 3LN Disabled Info If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Heathrow Park & Ride . Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. HEATHROW PARK AND RIDE TERMS AND CONDITIONS Booking
confirmation 1.1 We confirm bookings made by email or on our website by issuing a booking reference via email. 1.2 We confirm bookings made by phone by the operator via email. 1.3 All services are subject to availability and may be changed without notification. Heathrow Park and Ride reserves the right not to accept or fulfil a booking 1.4 Bookings through the Heathrow Park and Ride website are deemed to be made when validated by the issue of a booking reference number. 1.5 Offers are not to be used in conjunction with any other offer or promotion. Cancelling
a booking made. 2.1 You may cancel a booking for any
reason, including not accepting these conditions, up 48 hours before the
parking period begins and you will receive a refund minus 15£ cancellation
charges
2.2 If you cancel within 48 hours or do not turn up, we will charge you the full parking fee for the total parking period. 2.3 Cancellation must be by email and only after an email confirmation has been sent back acknowledging the cancellation, a refund will be made minus 15£ cancellation charges 2.4 No refund will be made for unused parking if you decide for any reason to return earlier. 2.5 The parking period begins at one minute past midnight on the first day of the parking period. 2.6 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost, minus 15£ cancellation charges. Prices
/ payments & cost recover 3.1 All payments must be made prior to parking your vehicle. 3.2 In the event entry and exit times change from those booked this will result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will need to be paid prior to leaving the car park. If you refuse or you are unable make the payment, we may retain your vehicle until you have paid the full amount due. 3.3 If you want to extend your booking while the vehicle is with us, you need to email us. You cannot make a new booking to extend an existing booking. If you do so, it will not be accepted and you will still be charged for the extra days on your return plus administration fee of £15. 3.5 If you park for longer than the period you booked for, we shall charge you for the extra days at the full daily price that applies at the time. 3.6 Our opening time is 4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight. However, we may ask you to wait until we open in the morning. 3.7 If you return earlier than the booked date without informing us or with a short notice, you will be charged £15. You may also have to wait longer to be picked up from the airport it can take up to 3 hours to release your vehicle. 3.8 If you have not claimed your vehicle within a reasonable time after the end of the booked period or fail to contact us for a new arrangement, we can regard your vehicle as having been abandoned. We may then make arrangements for its disposal to cover our costs (but will take reasonable steps to contact you before doing so) in accordance with the Torts (interference with Goods) Act 1977. The
conditions below apply on request. 4.1 We may photograph or video the vehicle when you enter the car park if you make the request. 4.2 Your vehicle will not be checked for damage unless you request and make the payment of £10 .We shall inspect the paintwork and bodywork and record any damage before we park the vehicle after which you will be asked to sign the damage inspection report. If you had an inspection carried out before parking your car, please provide us a copy of it 4.3 Your booking will be taken that you do not wish to have your vehicle inspected unless a specific request is made.
Exclusion
and limits of our responsibility We will not accept legal responsibility for the following:- 5.1 Loss or damage covered by your own insurance. Your own vehicle insurance MUST cover the vehicle parked in our car park for Fire, theft, flood and malicious damage during the booking period. 5.2 Personal property left in the vehicle/coach or left unattended at any time in the car park or vehicle 5.3 No valuables should be left within the car whilst parked in our compound. We do not check inside the vehicle, hence no responsibility will be taken by us in the event of loss of valuables. Do not leave your mobile phone, satellite navigation, house key or any other key or personal belongings in the vehicle. 5.4 Transport delays between the car park and the Airport caused by traffic congestion, weather, coach breakdown or any other cause beyond our control. For Meet and Greet, we endeavour to deliver your vehicle back to you within 45 minutes depending on traffic and weather condition. However, in busy period, you may have to wait longer. 5.5 Loss arising from a stolen or mislaid receipt. 5.6 Heathrow Park and Ride does not accept liability for damage to vehicles arising from mechanical, structural, electrical failure, jump starting of vehicle, self- locking, air pollution / weather, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control. 5.7 No liability will be taken for minor scratches, dents, chips to
paintwork, any damage that cannot be seen and noted due to weather conditions
or where the exterior is in a dirty state or by the virtue of the car colour.
The company will not accept responsibility for damage to windscreens, glass
chips or other glass. No liability can be accepted for alloy damage/ scuffs, clutches, tyres / wheels. This list is not exhaustive. 5.8 No liability will be taken for any direct or indirect loss as a result of delay, any loss or damage to the vehicle (such as loss of earnings, flights missed, and hotel cost). 5.9 Any Delay in making the vehicle available for collection, this is if you arrive later than the date and time booked or any loss as a result of you not adhering to the time guidelines given Your
responsibilities 6.1 Vehicle condition must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction is 2 metres and we shall not be able to accept vehicles that exceed the height restriction. 6.2 You shall be liable for and indemnify HPR in respect of any death, personal injury or damage caused by you or any person with you whilst in our premises. 6.3 That when you commence your Parking Period your vehicle is in a roadworthy condition, has a current MOT certificate (if required by law) for the whole of the Parking Period, Is insured and covers the points mentioned in 5.1 6.4 No dangerous toxic or illegal substances are left within the Vehicle. 6.5 In the event your vehicle does not start, we assume you give us permission to attempt to start the vehicle using a Battery starter pack. In the event your vehicle still does not start you will need to contact a breakdown company at your cost. Your vehicle must be removed from the car park within 24 hours of the end of the parking period. After this time we shall charge you the daily parking charge. 6.6 You must not tow the vehicle into the car park unless supervised and with written consent. 6.7 You must not fill your tank with fuel in the car park, unless we are notified and are supervised. 6.8 You must inform us about any vehicle immobiliser, automatic security feature or modification to the vehicle. Our responsibilities 7.1 We shall take all reasonable care of your vehicle (excluding any personal belongings) for the period you have booked and paid for; starting from when you give us your keys. Return
Vehicle - Reclaiming the vehicle and lost receipts. 8.1 You must produce the receipt we have provided when you collect your vehicle. If you lose the receipt please notify us immediately by telephone or email. We shall then need a proof of your identity. 8.2 We shall not release any vehicle to someone else unless prior arrangement has been made. Special
Assistance Requirements 9.1 If you have any special assistance requirements, please let us know when you make your booking and all reasonable steps will be taken to meet your needs. Vehicle
security 10.1 You must leave your car keys at the car park. If you do not do this, we may refuse to take your
booking and you will still be charge. We shall not be held responsible for any
delay or other cost incurred due to this. 10.2 Do not leave any house or other keys in your car key ring or in the vehicle. No responsibility will be taken in the event they are lost or misplaced. 10.3 Do not leave any Satellite Navigation in the vehicle. Safety in the car park 11.1 When entering the car park drive slowly and carefully and follow the directional signs. Do not drive more than 5MPH 11.2 After parking your vehicle, go to the reception desk; do not wander around the car park. Keep an eye on your children and do not allow them to play in the car park. Children must be supervised at all times. Transport
to and from airport. 12.1 You must not get on a transfer bus if you cannot find a seat. 12.2 In case of large families/group, it may not be possible to get everyone on the same bus. 12.3 Children under the age of eight must be seated with an adult. 12.4 No animals are allowed on the transfer bus unless a dog to assist the blind. 12.5 Do not place luggage and personal belongings in the aisles or standing areas. 12.6 The driver may refuse to help you load/unload heavy luggage due to Health and safety. 12.7 The driver is responsible for the safety of the bus and he/she may ask any passenger they believe to be a danger/potential danger to the bus or its passengers to leave the bus or refuse to take to or from the Airport. 12.8 The Bus will pick you up at the Airport from the same stop it drops you off at the Terminal Building. Further instructions will be given to you when you contact us after you have collected your luggage. Check
In Time 13.1 Transport between the Car park and the airport run on demand. It is your responsibility to arrive at the Car park in good time (a minimum of 100 minutes prior to the earliest airline recommended check-in time is suggested) to enable you to reach the airport by the airline�s recommended check-in time. 13.2 In the event you wish your vehicle to be inspected, please allow an extra 45 minutes on top of the recommended 100 minutes. 13.3 Please allow an extra 30 minutes on top of the recommended 100 minutes if you are travelling during busy period such as school holidays, Christmas and New Year. Moving
the vehicle. 14.1 We shall keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways. During busy periods your vehicle may be parked away from the main compound. 14.2 During busy periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note that
security levels may vary (Park and Ride) 14.3 During certain busy periods or lengthy periods
of stay, your car may be parked in any one of our Secondary Compounds which
could be up to 12 miles away (one way), depending which terminal you have
dropped your vehicle off. However, part of the car parks are open to the public
and, whilst staff have instructions to remove anyone not authorised to be on
the premises, the Company cannot guarantee the security of your vehicle nor its
contents. Please note the security level at these secondary compounds may not
be at the same level as the main compound (Meet and Greet) Indemnity 15.1 You shall indemnify the Company and its staff for any loss, damage, actions and claims arising from breach of your Obligations contained in clause 6.1 to 6.4 Liabilities and Other Terms. 16.1 We shall accept legal responsibility for any accidents, damage to paint work or bodywork of your vehicle if you can prove that it was caused by our employee�s negligence. Customer
Relations Procedure This procedure does not affect your right
to take legal action. If there are any concerns or issues you wish to
raise for further investigation, the following procedure needs to take effect. 17.1 Inform a member of staff about it before you leave the car park/Airport. You will be asked to email your complaint within 24 hours of leaving the car park. We shall not consider any complain if it was not raise at the time of collecting the vehicle and once the vehicle leaves our car park, we are not responsible for any damage/lost. 17.2 A member of our customer relations team
shall endeavour to respond back to your query at the earliest possible. 17.3 If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. No acceptance of liability can be made until the matter is thoroughly investigated. If you did not request your vehicle to be inspected by us, we shall not be liable for any claim unless you can prove that the damage was caused while your car was in our care. 17.4 In the event that we agree to carry out any repairs they must be carried out only by our approved garage. The delivery and collection of the car at that establishment will be customer�s responsibility. We reserve the right to restore the vehicle to the condition it was brought to us or hand over to us for parking. We shall not provide courtesy car and nor shall we reimburse the cost if you hire a car. 17.5 You agree for us to carry out repairs to the vehicle if it�s proven the damage was caused during the parking period. 17.7 We shall not be responsible for any damage complaint up to £750.00 including any alleged dents, bumps and scratches. Car
park Site Security 18.1 Although all measures will be taken to ensure the security of the site, this cannot be guaranteed at all times by Heathrow Park and Ride. Your vehicle insurance must cover you for the parking of the vehicle in a car park for all eventualities. Changing
the conditions 19.1 The Terms and Conditions applies for Heathrow Park and Ride / Meet and Greet 19.2 These conditions will remain in force unless
the change is made in writing directly with us and with our written permission. 19.3 These Terms and Conditions may be changed by Heathrow Park and Ride at any time. Please request an up to date Terms and Conditions at the time of booking. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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YOU ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF CAR PARKING AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS WHICH ARE FOR YOUR BENEFIT. SHOULD YOU WISH TO MAKE A COMPLAINT YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NUMBER 2 BELOW WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE MANAGEMENT.
1. The company's liability
Every effort is made by means of trained staff, well maintained vehicles and equipment, security barriers, security fences and security cameras to make the car parks secure and to collect and deliver customers and or their vehicles safely to and from Heathrow Airport or other airports on request. However, parts of the car parks are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, the Company cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety. Customer's vehicles are fully insured whilst in any car park that is in the company's control and whilst they are driven on the public highways.
The Company assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. Accordingly the Company;
1.Will accept liability in respect of the loss or damage to your vehicle that may arise only where the same is proved and to the extent that it is proved to be caused by our negligence, wilful act or default or breach of statutory duty and only if the damage is reported to our representative before you and or your vehicle is driven away after our representative has handed over the keys
2.The Company does not accept liability for damage to vehicles or other property arising from acts of nature, as the car park's is an open-air surface operations. Nor will the Company accept responsibility for minor scratches, dents or chips to paintwork. The Company will also not be responsible or accept liability for any visual damage that cannot be seen and noted due to the weather conditions (i.e. rain, hail, snow or frost) or where the exterior of a vehicle is in a dirty state. The Company will also not accept responsibility for damaged windscreens or other glass, other than where the same is proved and to the extent that it is proved to be caused by our negligence.
3.The Company does not accept responsibility or liability for any mechanical or electrical failure to vehicles whilst in its custody which includes flat batteries, key fobs, alarms and immobiliser. Nor will the Company accept responsibility for damaged wheels, tyres or punctured tyres, only where the same is proved to be caused by our negligence where the same is proved and to the extent that it is proved by our negligence, wilful default or breach of statutory duty.
4.The Company is unable to accept black cabs, left-hand drive vehicles or vehicles fitted with disabled controls. In the event of a customer booking the service for one of these vehicles the Company will not accept any liability for any damage and your booking may be void.
5.The return instructions provided is also a receipt for your vehicle. If you do not have the return instructions with you, you will be asked to provide an alternative identification/proof of booking, which must match the name on the original booking. The Company cannot be held responsible if you lose your return instructions/numbered receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car. Your attention is drawn to this exclusion of liability in our Booking Forms.
6.The Company does not accept any responsibility or liability for delays of its services , caused as a result of circumstances beyond its control such as traffic congestion, road accidents, delayed flights, security alerts, severe weather conditions, luggage delays and immigration delays.
7.The Company is unable to accept vehicles that are fitted with a roof luggage box or towing a trailer that do not fall under the size restrictions within the airport car parks. In the event of a customer booking the service with an outsized vehicle (including a roof luggage box or trailer), the Company will not accept liability for any damage.
8.The Company will not be liable for any parking charges where the keys have not been left with our representative or the car has been parked in the wrong car park.
9.The Company will not be liable for insurance where the keys have not been left with our staff.
10.The Company reserves the right, where the vehicle value is over £100k, to leave the vehicle in the car park and the Company will not be liable for any parking charges.
2. Complaints procedure
Claims cannot be considered once vehicles have left the car park so please check your car before leaving or driven away after the representative has handed over the keys.
Should your vehicle suffer damage whilst in the Company's care you must immediately inform the Duty Manager or the representative of the alleged damage and where appropriate a Complaint / Report Form will be completed and dealt with by our Customer Services Manager.
In the unlikely event that damage is caused to your vehicle through negligence on the part of the Company, the Company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. The company will provide a replacement vehicle up to, but not exceeding, a small people carrier, equivalent to a For Galaxy type vehicle, provided that the customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle. Our Complaint / Report Form makes no representations as to the Company's liability. In the event that the customer has taken the vehicle away from the car park, the Company will arrange for an independent engineer to contact the customer to arrange for the remedial work to be carried out by a repairer acceptable to both the customer and the Company. No work shall be authorised without the written express permission of the Company. It is a requirement that the repairers will provide a replacement vehicle to the customer at the repairer's expense.
3. Security of vehicle and contents baggage
Please ensure before leaving the car park that all the windows of your vehicle are securely closed, all lights and electrical equipment are switched off and it is locked and the keys are handed over to our representative. In the case of convertible cars please ensure that your hood is up and secure.
The Company is not liable or responsible for any loose items allegedly left in the customer's vehicle. Customers should remove any such loose items before leaving the vehicle especially such items as sat navs, loose cash & sunglasses etc, because the Company cannot verify that these items were left in the vehicle.
4. Personal safety
Please co-operate and obey any instructions given to you in the event of a fire, fire drill or accident. Smoking is prohibited in all car parks.
5. Time of arrival
You are advised to allow for sufficient journey time to arrive at the car park at least 60 minutes prior to the check-in opening time, which is normally at least an hour and a half before your scheduled flight departure, given to you by your airline, travel operator or travel agent.
Whilst a map and directions to the car parks are usually provided by way of assistance to you, the Company cannot in any circumstances be held liable for any loss you might suffer should you get lost and miss your flight.
In the case that your flight is delayed beyond midnight the Company reserves the right to pick you up at the airport terminal in our courtesy vehicle and drive you back to our car park to collect your vehicle.
6. Courtesy to other customers
Please drive carefully in the car park at not more than 5 mph and obey any directional signs. Should you damage another customer's vehicle you are requested to report the matter immediately to our representative and give him/her the registration numbers of both vehicles. In instances where a customer causes damage to vehicles or property in the car park they will become liable for the damage or loss.
Please conduct yourself in a reasonable manner. The staff have instructions to remove persons misbehaving themselves or where there is a risk someone may represent a danger to other people or to property.
7. Bookings procedure, prices, cancellations and overstays
Mobit Airport Parking terms and conditions are applicable for any amendments and cancellations.
A Confirmation of Booking does not entitle you to any particular space in the car park. Please retain the numbered return instructions/receipt card as proof of your right to drive away your car on return. In the absence of acceptable identification, the Company reserves the right not to release the vehicle. In any event the Company reserves the right to ask to see other acceptable identification before releasing your vehicle if the receipt is not provided.
Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
No charge is made for amendments to vehicle details, however customers should check Terms and Conditions for other products and car parks.
Customers wishing to shorten the length of stay for a booking, once the booking has commenced will still be liable to pay the whole fee for the service booked. Additional days parking over and above the booked parking period will be charged locally by the car park at their published rate.
8. Moving and relocation of vehicles
You must ensure that, before leaving the vehicle with the Company that it is in a roadworthy condition, (including tyres which meet the standards required by law), has enough fuel to be driven to the car park or airport terminal and back is taxed and holds a current MOT if applicable. The Company reserves the right to refuse to accept a car into their care which fails to meet these conditions as this could lead to it becoming liable under the Road Traffic Acts.
The Company reserves the right to move your vehicle to and from any other car park in its control. The Company is not liable for any Low Emission Zone charges for your vehicle.
9. Liens & agency
1.Every vehicle in the car park or being serviced by the Company is subject to a lien for all charges due or accruing from the customer to the Company, and a general lien for all and any monies due from the customers to the Company, such liens to be in existence whenever the vehicle is in the car park, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied to all sums owing to the Company by the customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable parking charges in respect of the period during which the vehicle is in the possession of the Company. The Company reserves the right to apply to the DVLA for names and addresses of the owner where payment has not been made.
2.Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
3.Every person who enters into a contract with the Company for the parking of a vehicle in the car park, does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.
10. Definitions
1.The 'Company' shall mean Parking Panda
2.The 'Meet and Greet Service' is where the customer drops their vehicle off at the airport terminal and our representatives / Chauffer brings it back to the car park and returns it to the airport terminal either on arrival/return or both.
3.The 'Car Park' refers to the Parking Panda locations or Heathrow Airport Car Park Locations
11. Variations of the terms and conditions
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the company.
Overview : Parking PanadaNo waiting at the airport, No terminal transfer worries, No more shuttle buses, the hassle free way to park Perfect for the business traveller, saving up to 35 minutes off your journey time. Meet and Greet parking is great for families who have young children or loads of luggage.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Please don't leave any valuables in your vehicle. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Pink Parking which is a budget brand. Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers and we regularly update the information when required. If you find anything that's not completely accurate in our information, please tell us as soon as possible. YOU ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF CAR PARKING AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS WHICH ARE FOR YOUR BENEFIT. SHOULD YOU WISH TO MAKE A COMPLAINT YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NUMBER 2 BELOW WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE MANAGEMENT. 1. The company's liability Every effort is made by means of trained staff, well maintained vehicles and equipment, security barriers, security fences and security cameras to make the car parks secure and to collect and deliver customers and or their vehicles safely to and from Heathrow Airport or other airports on request. However, parts of the car parks are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, the Company cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety. Customer's vehicles are fully insured whilst in any car park that is in the company's control and whilst they are driven on the public highways. The Company assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. Accordingly the Company; 1.Will accept liability in respect of the loss or damage to your vehicle that may arise only where the same is proved and to the extent that it is proved to be caused by our negligence, wilful act or default or breach of statutory duty and only if the damage is reported to our representative before you and or your vehicle is driven away after our representative has handed over the keys 2.The Company does not accept liability for damage to vehicles or other property arising from acts of nature, as the car park's is an open-air surface operations. Nor will the Company accept responsibility for minor scratches, dents or chips to paintwork. The Company will also not be responsible or accept liability for any visual damage that cannot be seen and noted due to the weather conditions (i.e. rain, hail, snow or frost) or where the exterior of a vehicle is in a dirty state. The Company will also not accept responsibility for damaged windscreens or other glass, other than where the same is proved and to the extent that it is proved to be caused by our negligence. 3.The Company does not accept responsibility or liability for any mechanical or electrical failure to vehicles whilst in its custody which includes flat batteries, key fobs, alarms and immobiliser. Nor will the Company accept responsibility for damaged wheels, tyres or punctured tyres, only where the same is proved to be caused by our negligence where the same is proved and to the extent that it is proved by our negligence, wilful default or breach of statutory duty. 4.The Company is unable to accept black cabs, left-hand drive vehicles or vehicles fitted with disabled controls. In the event of a customer booking the service for one of these vehicles the Company will not accept any liability for any damage and your booking may be void. 5.The return instructions provided is also a receipt for your vehicle. If you do not have the return instructions with you, you will be asked to provide an alternative identification/proof of booking, which must match the name on the original booking. The Company cannot be held responsible if you lose your return instructions/numbered receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car. Your attention is drawn to this exclusion of liability in our Booking Forms. 6.The Company does not accept any responsibility or liability for delays of its services , caused as a result of circumstances beyond its control such as traffic congestion, road accidents, delayed flights, security alerts, severe weather conditions, luggage delays and immigration delays. 7.The Company is unable to accept vehicles that are fitted with a roof luggage box or towing a trailer that do not fall under the size restrictions within the airport car parks. In the event of a customer booking the service with an outsized vehicle (including a roof luggage box or trailer), the Company will not accept liability for any damage. 8.The Company will not be liable for any parking charges where the keys have not been left with our representative or the car has been parked in the wrong car park. 9.The Company will not be liable for insurance where the keys have not been left with our staff. 10.The Company reserves the right, where the vehicle value is over £100k, to leave the vehicle in the car park and the Company will not be liable for any parking charges. 2. Complaints procedure Claims cannot be considered once vehicles have left the car park so please check your car before leaving or driven away after the representative has handed over the keys. Should your vehicle suffer damage whilst in the Company's care you must immediately inform the Duty Manager or the representative of the alleged damage and where appropriate a Complaint / Report Form will be completed and dealt with by our Customer Services Manager. In the unlikely event that damage is caused to your vehicle through negligence on the part of the Company, the Company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. The company will provide a replacement vehicle up to, but not exceeding, a small people carrier, equivalent to a For Galaxy type vehicle, provided that the customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle. Our Complaint / Report Form makes no representations as to the Company's liability. In the event that the customer has taken the vehicle away from the car park, the Company will arrange for an independent engineer to contact the customer to arrange for the remedial work to be carried out by a repairer acceptable to both the customer and the Company. No work shall be authorised without the written express permission of the Company. It is a requirement that the repairers will provide a replacement vehicle to the customer at the repairer's expense. 3. Security of vehicle and contents baggage Please ensure before leaving the car park that all the windows of your vehicle are securely closed, all lights and electrical equipment are switched off and it is locked and the keys are handed over to our representative. In the case of convertible cars please ensure that your hood is up and secure. The Company is not liable or responsible for any loose items allegedly left in the customer's vehicle. Customers should remove any such loose items before leaving the vehicle especially such items as sat navs, loose cash & sunglasses etc, because the Company cannot verify that these items were left in the vehicle. 4. Personal safety Please co-operate and obey any instructions given to you in the event of a fire, fire drill or accident. Smoking is prohibited in all car parks. 5. Time of arrival You are advised to allow for sufficient journey time to arrive at the car park at least 60 minutes prior to the check-in opening time, which is normally at least an hour and a half before your scheduled flight departure, given to you by your airline, travel operator or travel agent. Whilst a map and directions to the car parks are usually provided by way of assistance to you, the Company cannot in any circumstances be held liable for any loss you might suffer should you get lost and miss your flight. In the case that your flight is delayed beyond midnight the Company reserves the right to pick you up at the airport terminal in our courtesy vehicle and drive you back to our car park to collect your vehicle. 6. Courtesy to other customers Please drive carefully in the car park at not more than 5 mph and obey any directional signs. Should you damage another customer's vehicle you are requested to report the matter immediately to our representative and give him/her the registration numbers of both vehicles. In instances where a customer causes damage to vehicles or property in the car park they will become liable for the damage or loss. Please conduct yourself in a reasonable manner. The staff have instructions to remove persons misbehaving themselves or where there is a risk someone may represent a danger to other people or to property. 7. Bookings procedure, prices, cancellations and overstays Mobit Airport Parking terms and conditions are applicable for any amendments and cancellations. A Confirmation of Booking does not entitle you to any particular space in the car park. Please retain the numbered return instructions/receipt card as proof of your right to drive away your car on return. In the absence of acceptable identification, the Company reserves the right not to release the vehicle. In any event the Company reserves the right to ask to see other acceptable identification before releasing your vehicle if the receipt is not provided. Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so. No charge is made for amendments to vehicle details, however customers should check Terms and Conditions for other products and car parks. Customers wishing to shorten the length of stay for a booking, once the booking has commenced will still be liable to pay the whole fee for the service booked. Additional days parking over and above the booked parking period will be charged locally by the car park at their published rate. 8. Moving and relocation of vehicles You must ensure that, before leaving the vehicle with the Company that it is in a roadworthy condition, (including tyres which meet the standards required by law), has enough fuel to be driven to the car park or airport terminal and back is taxed and holds a current MOT if applicable. The Company reserves the right to refuse to accept a car into their care which fails to meet these conditions as this could lead to it becoming liable under the Road Traffic Acts. The Company reserves the right to move your vehicle to and from any other car park in its control. The Company is not liable for any Low Emission Zone charges for your vehicle. 9. Liens & agency 1.Every vehicle in the car park or being serviced by the Company is subject to a lien for all charges due or accruing from the customer to the Company, and a general lien for all and any monies due from the customers to the Company, such liens to be in existence whenever the vehicle is in the car park, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied to all sums owing to the Company by the customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable parking charges in respect of the period during which the vehicle is in the possession of the Company. The Company reserves the right to apply to the DVLA for names and addresses of the owner where payment has not been made. 2.Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received. 3.Every person who enters into a contract with the Company for the parking of a vehicle in the car park, does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle. 10. Definitions 1.The 'Company' shall mean Parking Panda 2.The 'Meet and Greet Service' is where the customer drops their vehicle off at the airport terminal and our representatives / Chauffer brings it back to the car park and returns it to the airport terminal either on arrival/return or both. 3.The 'Car Park' refers to the Parking Panda locations or Heathrow Airport Car Park Locations 11. Variations of the terms and conditions No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the company. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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EASY AIRPORT PARKING HEATHROW
TERMS AND CONDITIONS
Booking confirmation
1.1 We confirm bookings made by email
or on our website by issuing a booking reference via email.
1.2 We confirm bookings made by phone
by the operator via email.
1.3 All services are subject to
availability and may be changed without notification. Easy Parking Heathrow Ltd
reserves the right not to accept or fulfil a booking
1.4 Bookings through the Easy Parking Heathrow website are deemed to be made when validated by the issue
of a booking reference number.
1.5 Offers are not to be
used in conjunction with any other offer or promotion.
Cancelling a booking
made.
2.1 You may cancel a
booking for any reason, including not accepting these conditions, up 48 hours
before the parking period begins and you will receive a refund minus 15£
cancellation charges
2.2 If you cancel within
48 hours or do not turn up, we will charge you the full parking fee for the
total parking period.
2.3 Cancellation must be
by email and only after an email confirmation has been sent back acknowledging
the cancellation, a refund will be made minus 15£ cancellation charges
2.4 No refund will be
made for unused parking if you decide for any reason to return earlier.
2.5 The parking period
begins at one minute past midnight on the first day of the parking period.
2.6 Cancellations or
amendments cannot be accepted if you book a supersaver, saver or non-flexible
parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost,
minus 15£ cancellation charges.
Prices / payments &
cost recover
3.1 All payments must be
made prior to parking your vehicle.
3.2 In the event entry
and exit times change from those booked this will result in your actual time
parked exceeding the number of days you have pre-paid for. An additional charge
will need to be paid prior to leaving the car park. If you refuse or you are
unable make the payment, we may retain your vehicle until you have paid the
full amount due.
3.3 If you want to
extend your booking while the vehicle is with us, you need to email us. You
cannot make a new booking to extend an existing booking. If you do so, it will
not be accepted and you will still be charged for the extra days on your return
plus administration fee of £15.
3.5 If you park for
longer than the period you booked for, we shall charge you for the extra days
at the full daily price that applies at the time.
3.6 Our opening time is
4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight.
However, we may ask you to wait until we open in the morning.
3.7 If you return
earlier than the booked date without informing us or with a short notice, you
will be charged £15. You may also have to wait longer to be picked up
from the airport it can take up to 3 hours to release your vehicle.
3.8 If you have not
claimed your vehicle within a reasonable time after the end of the booked
period or fail to contact us for a new arrangement, we can regard your vehicle
as having been abandoned. We may then make arrangements for its disposal to
cover our costs (but will take reasonable steps to contact you before doing so)
in accordance with the Torts (interference with Goods) Act 1977.
The conditions below
apply on request.
4.1 We may photograph or
video the vehicle when you enter the car park if you make the request.
4.2 Your vehicle
will not be checked for damage unless you request and make the payment of £10
.We shall inspect the paintwork and bodywork and record any damage before we
park the vehicle after which you will be asked to sign the damage
inspection report. If you had an inspection carried out before parking your
car, please provide us a copy of it
4.3 Your booking will be
taken that you do not wish to have your vehicle inspected unless a specific
request is made.
Exclusion and limits of
our responsibility
We will not accept legal
responsibility for the following:-
5.1 Loss or damage
covered by your own insurance. Your own vehicle insurance MUST cover the
vehicle parked in our car park for Fire, theft, flood and malicious damage
during the booking period.
5.2 Personal property
left in the vehicle/coach or left unattended at any time in the car park or
vehicle
5.3 No valuables should
be left within the car whilst parked in our compound. We do not
check inside the vehicle, hence no responsibility will be taken by us in the
event of loss of valuables. Do not leave your mobile phone, satellite
navigation, house key or any other key or personal belongings in the vehicle.
5.4 Transport delays
between the car park and the Airport caused by traffic congestion, weather,
coach breakdown or any other cause beyond our control. For Meet and Greet, we
endeavour to deliver your vehicle back to you within 45 minutes depending on
traffic and weather condition. However, in busy period, you may have to wait
longer.
5.5 Loss arising from a
stolen or mislaid receipt.
5.6 Easy Parking Heathrow Ltd does not accept liability for damage to vehicles
arising from mechanical, structural, electrical failure, jump starting of
vehicle, self- locking, air pollution / weather, terrorism, natural disaster,
damage by vandals, criminal activity and other matters outside our control.
5.7
No liability will be taken for minor scratches, dents, chips to paintwork, any
damage that cannot be seen and noted due to weather conditions or where the
exterior is in a dirty state or by the virtue of the car colour. The company
will not accept responsibility for damage to windscreens, glass chips or other
glass. No liability can be accepted for alloy damage/ scuffs, clutches,
tyres / wheels. This list is not exhaustive.
5.8 No liability will be
taken for any direct or indirect loss as a result of delay, any loss or damage
to the vehicle (such as loss of earnings, flights missed, and hotel cost).
5.9 Any Delay in making
the vehicle available for collection, this is if you arrive later than the date
and time booked or any loss as a result of you not adhering to the time
guidelines given
Your responsibilities
6.1 Vehicle condition
must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction
is 2 metres and we shall not be able to accept vehicles that exceed
the height restriction.
6.2 You shall be liable
for and indemnify HPR in respect of any death, personal injury or damage caused
by you or any person with you whilst in our premises.
6.3 That when you
commence your Parking Period your vehicle is in a roadworthy condition, has a
current MOT certificate (if required by law) for the whole of the Parking
Period, Is insured and covers the points mentioned in 5.1
6.4 No dangerous toxic
or illegal substances are left within the Vehicle.
6.5 In the event your
vehicle does not start, we assume you give us permission to attempt to start
the vehicle using a Battery starter pack. In the event your vehicle still does
not start you will need to contact a breakdown company at your cost. Your
vehicle must be removed from the car park within 24 hours of the end of the
parking period. After this time we shall charge you the daily parking charge.
6.6 You must not tow the
vehicle into the car park unless supervised and with written consent.
6.7 You must not fill
your tank with fuel in the car park, unless we are notified and are supervised.
6.8 You must inform us
about any vehicle immobiliser, automatic security feature or modification to
the vehicle.
Our
responsibilities
7.1 We shall take all
reasonable care of your vehicle (excluding any personal belongings) for the
period you have booked and paid for; starting from when you give us your keys.
Return Vehicle -
Reclaiming the vehicle and lost receipts.
8.1 You must produce the
receipt we have provided when you collect your vehicle. If you lose the receipt
please notify us immediately by telephone or email. We shall then need a proof
of your identity.
8.2 We shall not release
any vehicle to someone else unless prior arrangement has been made.
Special Assistance
Requirements
9.1 If you have any
special assistance requirements, please let us know when you make your booking
and all reasonable steps will be taken to meet your needs.
Vehicle security
10.1
You must leave your car keys at the car park. If you do not do this, we
may refuse to take your booking and you will still be charge. We shall not be
held responsible for any delay or other cost incurred due to this.
10.2 Do not leave any
house or other keys in your car key ring or in the vehicle. No responsibility
will be taken in the event they are lost or misplaced.
10.3 Do not leave any
Satellite Navigation in the vehicle.
Safety in the
car park
11.1 When entering the
car park drive slowly and carefully and follow the directional signs. Do not
drive more than 5MPH
11.2 After parking your
vehicle, go to the reception desk; do not wander around the car park. Keep an
eye on your children and do not allow them to play in the car park. Children
must be supervised at all times.
Transport to and from
airport.
12.1 You must not get on
a transfer bus if you cannot find a seat.
12.2 In case of large
families/group, it may not be possible to get everyone on the same bus.
12.3 Children under the
age of eight must be seated with an adult.
12.4 No animals are allowed
on the transfer bus unless a dog to assist the blind.
12.5 Do not place
luggage and personal belongings in the aisles or standing areas.
12.6 The driver may
refuse to help you load/unload heavy luggage due to Health and safety.
12.7 The driver is
responsible for the safety of the bus and he/she may ask any passenger they
believe to be a danger/potential danger to the bus or its passengers to leave
the bus or refuse to take to or from the Airport.
12.8 The Bus will pick
you up at the Airport from the same stop it drops you off at the Terminal
Building.
Further instructions
will be given to you when you contact us after you have collected your luggage.
Check In Time
13.1 Transport between
the Car park and the airport run on demand. It is your responsibility to arrive
at the Car park in good time (a minimum of 100 minutes prior to the earliest
airline recommended check-in time is suggested) to enable you to reach the
airport by the airline's recommended check-in time.
13.2 In the event you
wish your vehicle to be inspected, please allow an extra 45 minutes on top of
the recommended 100 minutes.
13.3 Please allow an
extra 30 minutes on top of the recommended 100 minutes if you are travelling
during busy period such as school holidays, Christmas and New Year.
Moving the vehicle.
14.1 We shall keep the
vehicle in one of our car parks. You agree to us driving the vehicle within and
between car parks on the public highways. During busy periods your vehicle may
be parked away from the main compound.
14.2 During busy
periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note
that security levels may vary (Park and Ride)
14.3
During certain busy periods or lengthy periods of stay, your car may be parked
in any one of our Secondary Compounds which could be up to 12 miles away (one
way), depending which terminal you have dropped your vehicle off. However, part
of the car parks are open to the public and, whilst staff have instructions to
remove anyone not authorised to be on the premises, the Company cannot
guarantee the security of your vehicle nor its contents. Please note the
security level at these secondary compounds may not be at the same level as the
main compound (Meet and Greet)
Indemnity
15.1 You shall indemnify
the Company and its staff for any loss, damage, actions and claims arising from
breach of your Obligations contained in clause 6.1 to 6.4
Liabilities and Other
Terms.
16.1 We shall accept
legal responsibility for any accidents, damage to paint work or bodywork of
your vehicle if you can prove that it was caused by our employee�s negligence.
Customer Relations
Procedure
This procedure does not
affect your right to take legal action.
If
there are any concerns or issues you wish to raise for further investigation,
the following procedure needs to take effect.
17.1 Inform a member of
staff about it before you leave the car park/Airport. You will be asked to email
your complaint within 24 hours of leaving the car park. We shall not consider
any complain if it was not raise at the time of collecting the vehicle and once
the vehicle leaves our car park, we are not responsible for any damage/lost.
17.2 A
member of our customer relations team shall endeavour to respond back to your
query at the earliest possible.
17.3 If a complaint
relates to damage to the vehicle, you must allow us to inspect the vehicle
before repairs are carried out. No acceptance of liability can be made until
the matter is thoroughly investigated. If you did not request your vehicle to
be inspected by us, we shall not be liable for any claim unless you can prove
that the damage was caused while your car was in our care.
17.4 In the event that
we agree to carry out any repairs they must be carried out only by our approved
garage. The delivery and collection of the car at that establishment will be
customer�s responsibility. We reserve the right to
restore the vehicle to the condition it was brought to us or hand over to us
for parking. We shall not provide courtesy car and nor shall we reimburse the
cost if you hire a car.
17.5 You agree for us to
carry out repairs to the vehicle if it's proven the damage was caused during
the parking period.
17.7 We shall not be
responsible for any damage complaint up to £750.00 including any alleged dents,
bumps and scratches.
Car park Site Security
18.1 Although all
measures will be taken to ensure the security of the site, this cannot be
guaranteed at all times by Bee Parking Heathrow Ltd. Your vehicle insurance
must cover you for the parking of the vehicle in a car park for all
eventualities.
Changing the conditions
19.1 The Terms and
Conditions applies for Park and Ride
19.2
These conditions will remain in force unless the change is made in writing
directly with us and with our written permission.
19.3
These Terms and Conditions may be changed by Easy Parking Heathrow at any
time. Please request an up to date Terms and Conditions at the time of
booking.
|
Overview : Easy Airport Parking Heathrow Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Easy Airport Parking Heathrow Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. EASY AIRPORT PARKING HEATHROW
TERMS AND CONDITIONS Booking confirmation 1.1 We confirm bookings made by email
or on our website by issuing a booking reference via email. 1.2 We confirm bookings made by phone
by the operator via email. 1.3 All services are subject to
availability and may be changed without notification. Easy Parking Heathrow Ltd
reserves the right not to accept or fulfil a booking 1.4 Bookings through the Easy Parking Heathrow website are deemed to be made when validated by the issue
of a booking reference number. 1.5 Offers are not to be
used in conjunction with any other offer or promotion. Cancelling a booking
made. 2.1 You may cancel a
booking for any reason, including not accepting these conditions, up 48 hours
before the parking period begins and you will receive a refund minus 15£
cancellation charges 2.2 If you cancel within
48 hours or do not turn up, we will charge you the full parking fee for the
total parking period. 2.3 Cancellation must be
by email and only after an email confirmation has been sent back acknowledging
the cancellation, a refund will be made minus 15£ cancellation charges 2.4 No refund will be
made for unused parking if you decide for any reason to return earlier. 2.5 The parking period
begins at one minute past midnight on the first day of the parking period. 2.6 Cancellations or
amendments cannot be accepted if you book a supersaver, saver or non-flexible
parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost,
minus 15£ cancellation charges. Prices / payments &
cost recover 3.1 All payments must be
made prior to parking your vehicle. 3.2 In the event entry
and exit times change from those booked this will result in your actual time
parked exceeding the number of days you have pre-paid for. An additional charge
will need to be paid prior to leaving the car park. If you refuse or you are
unable make the payment, we may retain your vehicle until you have paid the
full amount due. 3.3 If you want to
extend your booking while the vehicle is with us, you need to email us. You
cannot make a new booking to extend an existing booking. If you do so, it will
not be accepted and you will still be charged for the extra days on your return
plus administration fee of £15. 3.5 If you park for
longer than the period you booked for, we shall charge you for the extra days
at the full daily price that applies at the time. 3.6 Our opening time is
4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight.
However, we may ask you to wait until we open in the morning. 3.7 If you return
earlier than the booked date without informing us or with a short notice, you
will be charged £15. You may also have to wait longer to be picked up
from the airport it can take up to 3 hours to release your vehicle. 3.8 If you have not
claimed your vehicle within a reasonable time after the end of the booked
period or fail to contact us for a new arrangement, we can regard your vehicle
as having been abandoned. We may then make arrangements for its disposal to
cover our costs (but will take reasonable steps to contact you before doing so)
in accordance with the Torts (interference with Goods) Act 1977. The conditions below
apply on request. 4.1 We may photograph or
video the vehicle when you enter the car park if you make the request. 4.2 Your vehicle
will not be checked for damage unless you request and make the payment of £10
.We shall inspect the paintwork and bodywork and record any damage before we
park the vehicle after which you will be asked to sign the damage
inspection report. If you had an inspection carried out before parking your
car, please provide us a copy of it 4.3 Your booking will be
taken that you do not wish to have your vehicle inspected unless a specific
request is made. Exclusion and limits of
our responsibility We will not accept legal
responsibility for the following:- 5.1 Loss or damage
covered by your own insurance. Your own vehicle insurance MUST cover the
vehicle parked in our car park for Fire, theft, flood and malicious damage
during the booking period. 5.2 Personal property
left in the vehicle/coach or left unattended at any time in the car park or
vehicle 5.3 No valuables should
be left within the car whilst parked in our compound. We do not
check inside the vehicle, hence no responsibility will be taken by us in the
event of loss of valuables. Do not leave your mobile phone, satellite
navigation, house key or any other key or personal belongings in the vehicle. 5.4 Transport delays
between the car park and the Airport caused by traffic congestion, weather,
coach breakdown or any other cause beyond our control. For Meet and Greet, we
endeavour to deliver your vehicle back to you within 45 minutes depending on
traffic and weather condition. However, in busy period, you may have to wait
longer. 5.5 Loss arising from a
stolen or mislaid receipt. 5.6 Easy Parking Heathrow Ltd does not accept liability for damage to vehicles
arising from mechanical, structural, electrical failure, jump starting of
vehicle, self- locking, air pollution / weather, terrorism, natural disaster,
damage by vandals, criminal activity and other matters outside our control. 5.7
No liability will be taken for minor scratches, dents, chips to paintwork, any
damage that cannot be seen and noted due to weather conditions or where the
exterior is in a dirty state or by the virtue of the car colour. The company
will not accept responsibility for damage to windscreens, glass chips or other
glass. No liability can be accepted for alloy damage/ scuffs, clutches,
tyres / wheels. This list is not exhaustive. 5.8 No liability will be
taken for any direct or indirect loss as a result of delay, any loss or damage
to the vehicle (such as loss of earnings, flights missed, and hotel cost). 5.9 Any Delay in making
the vehicle available for collection, this is if you arrive later than the date
and time booked or any loss as a result of you not adhering to the time
guidelines given Your responsibilities 6.1 Vehicle condition
must be road worthy and comply with the Road Traffic Acts. Please note that the car park height restriction
is 2 metres and we shall not be able to accept vehicles that exceed
the height restriction. 6.2 You shall be liable
for and indemnify HPR in respect of any death, personal injury or damage caused
by you or any person with you whilst in our premises. 6.3 That when you
commence your Parking Period your vehicle is in a roadworthy condition, has a
current MOT certificate (if required by law) for the whole of the Parking
Period, Is insured and covers the points mentioned in 5.1 6.4 No dangerous toxic
or illegal substances are left within the Vehicle. 6.5 In the event your
vehicle does not start, we assume you give us permission to attempt to start
the vehicle using a Battery starter pack. In the event your vehicle still does
not start you will need to contact a breakdown company at your cost. Your
vehicle must be removed from the car park within 24 hours of the end of the
parking period. After this time we shall charge you the daily parking charge. 6.6 You must not tow the
vehicle into the car park unless supervised and with written consent. 6.7 You must not fill
your tank with fuel in the car park, unless we are notified and are supervised. 6.8 You must inform us
about any vehicle immobiliser, automatic security feature or modification to
the vehicle. Our
responsibilities 7.1 We shall take all
reasonable care of your vehicle (excluding any personal belongings) for the
period you have booked and paid for; starting from when you give us your keys. Return Vehicle -
Reclaiming the vehicle and lost receipts. 8.1 You must produce the
receipt we have provided when you collect your vehicle. If you lose the receipt
please notify us immediately by telephone or email. We shall then need a proof
of your identity. 8.2 We shall not release
any vehicle to someone else unless prior arrangement has been made. Special Assistance
Requirements 9.1 If you have any
special assistance requirements, please let us know when you make your booking
and all reasonable steps will be taken to meet your needs. Vehicle security 10.1
You must leave your car keys at the car park. If you do not do this, we
may refuse to take your booking and you will still be charge. We shall not be
held responsible for any delay or other cost incurred due to this. 10.2 Do not leave any
house or other keys in your car key ring or in the vehicle. No responsibility
will be taken in the event they are lost or misplaced. 10.3 Do not leave any
Satellite Navigation in the vehicle. Safety in the
car park 11.1 When entering the
car park drive slowly and carefully and follow the directional signs. Do not
drive more than 5MPH 11.2 After parking your
vehicle, go to the reception desk; do not wander around the car park. Keep an
eye on your children and do not allow them to play in the car park. Children
must be supervised at all times. Transport to and from
airport. 12.1 You must not get on
a transfer bus if you cannot find a seat. 12.2 In case of large
families/group, it may not be possible to get everyone on the same bus. 12.3 Children under the
age of eight must be seated with an adult. 12.4 No animals are allowed
on the transfer bus unless a dog to assist the blind. 12.5 Do not place
luggage and personal belongings in the aisles or standing areas. 12.6 The driver may
refuse to help you load/unload heavy luggage due to Health and safety. 12.7 The driver is
responsible for the safety of the bus and he/she may ask any passenger they
believe to be a danger/potential danger to the bus or its passengers to leave
the bus or refuse to take to or from the Airport. 12.8 The Bus will pick
you up at the Airport from the same stop it drops you off at the Terminal
Building. Further instructions
will be given to you when you contact us after you have collected your luggage. Check In Time 13.1 Transport between
the Car park and the airport run on demand. It is your responsibility to arrive
at the Car park in good time (a minimum of 100 minutes prior to the earliest
airline recommended check-in time is suggested) to enable you to reach the
airport by the airline's recommended check-in time. 13.2 In the event you
wish your vehicle to be inspected, please allow an extra 45 minutes on top of
the recommended 100 minutes. 13.3 Please allow an
extra 30 minutes on top of the recommended 100 minutes if you are travelling
during busy period such as school holidays, Christmas and New Year. Moving the vehicle. 14.1 We shall keep the
vehicle in one of our car parks. You agree to us driving the vehicle within and
between car parks on the public highways. During busy periods your vehicle may
be parked away from the main compound. 14.2 During busy
periods your car may be stored in any one of our secondary
compounds, (within a 5 mile radius of our main car park). Please note
that security levels may vary (Park and Ride) 14.3
During certain busy periods or lengthy periods of stay, your car may be parked
in any one of our Secondary Compounds which could be up to 12 miles away (one
way), depending which terminal you have dropped your vehicle off. However, part
of the car parks are open to the public and, whilst staff have instructions to
remove anyone not authorised to be on the premises, the Company cannot
guarantee the security of your vehicle nor its contents. Please note the
security level at these secondary compounds may not be at the same level as the
main compound (Meet and Greet) Indemnity 15.1 You shall indemnify
the Company and its staff for any loss, damage, actions and claims arising from
breach of your Obligations contained in clause 6.1 to 6.4 Liabilities and Other
Terms. 16.1 We shall accept
legal responsibility for any accidents, damage to paint work or bodywork of
your vehicle if you can prove that it was caused by our employee�s negligence. Customer Relations
Procedure This procedure does not
affect your right to take legal action. If
there are any concerns or issues you wish to raise for further investigation,
the following procedure needs to take effect. 17.1 Inform a member of
staff about it before you leave the car park/Airport. You will be asked to email
your complaint within 24 hours of leaving the car park. We shall not consider
any complain if it was not raise at the time of collecting the vehicle and once
the vehicle leaves our car park, we are not responsible for any damage/lost. 17.2 A
member of our customer relations team shall endeavour to respond back to your
query at the earliest possible. 17.3 If a complaint
relates to damage to the vehicle, you must allow us to inspect the vehicle
before repairs are carried out. No acceptance of liability can be made until
the matter is thoroughly investigated. If you did not request your vehicle to
be inspected by us, we shall not be liable for any claim unless you can prove
that the damage was caused while your car was in our care. 17.4 In the event that
we agree to carry out any repairs they must be carried out only by our approved
garage. The delivery and collection of the car at that establishment will be
customer�s responsibility. We reserve the right to
restore the vehicle to the condition it was brought to us or hand over to us
for parking. We shall not provide courtesy car and nor shall we reimburse the
cost if you hire a car. 17.5 You agree for us to
carry out repairs to the vehicle if it's proven the damage was caused during
the parking period. 17.7 We shall not be
responsible for any damage complaint up to £750.00 including any alleged dents,
bumps and scratches. Car park Site Security 18.1 Although all
measures will be taken to ensure the security of the site, this cannot be
guaranteed at all times by Bee Parking Heathrow Ltd. Your vehicle insurance
must cover you for the parking of the vehicle in a car park for all
eventualities. Changing the conditions 19.1 The Terms and
Conditions applies for Park and Ride 19.2
These conditions will remain in force unless the change is made in writing
directly with us and with our written permission. 19.3
These Terms and Conditions may be changed by Easy Parking Heathrow at any
time. Please request an up to date Terms and Conditions at the time of
booking. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
The following are the Terms and Conditions of (henceforth referred to as "the company"). Please read them carefully.
Overview : Diamond Parking HeathrowPlease take the time to read the product information so that you book a product that is suitable for you. No terminal transfer worries, No more shuttle buses, the hassle free way to park Perfect for the business traveller, saving up to 35 minutes off your journey time. Meet and Greet parking is great for families who have young children or loads of luggage.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Park Mark Award/BPA approved Service Provider had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Diamond Parking Heathrow which is a budget brand. Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Terms & ConditionsThe following are the Terms and Conditions of (henceforth referred to as "the company"). Please read them carefully. Introduction
Bookings and Services
Payments
Cancellation and Amendments
Liability
Complaints Process
Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
Terms & Conditions for
BOOKING CONFIRMATION
We confirm bookings made by email or on our website by issuing a booking reference via email.
We confirm bookings made by phone by the operator via email.
All services are subject to availability, may be changed without notification.
HOLIDAYSPARKING LTD reserves the right not to accept or fulfil a booking.
Bookings through the HOLIDAYSPARKING LTD website are deemed to be made when validated by the issue of a booking reference number.
You are required to call 30 minutes before your arrival at the airport. Our chauffeurs take 20 minutes in the normal traffic condition and if there is a bad traffic condition, then we are not responsible for any delays.
CANCELLING A BOOKING MADE
You may cancel a booking for any reason, including not accepting these conditions, up to 48 hours before the parking period begins and you will receive a refund after deduction of admin fee of £20.00
If you cancel within 48 hours or do not turn up, we will charge you the full parking fee for the total parking period.
Cancellation must be by email and only after an email confirmation has been sent back acknowledging the cancellation with a refund be made after deduction of admin fee of £20.
For the purposes of conditions 1 and 3, the parking period begins at one minute past midnight on the first day of the parking period.
Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product should you have the right to cancel and do so, via email within that time, you will be refunded the charges that you have paid to us after deduction of £20.00 admin fee.
PRICES AND PAYMENTS
All payments must be made prior to parking your vehicle.
If there are any extra charges due for extra days, these must be paid prior to you leaving the car with our company.
In the event entry and exit times change from those booked this, will result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will need to be paid prior to leaving the car with our company.
Discounts and Savings cannot be used with other offers or discount vouchers.
Offers not to be used in conjunction with any other offer or promotion.
We will pay up to 15 minutes at the airport terminal car collection upon your arrival. So, inform us when you are ready to collect your car otherwise, you will have to pay for the excess time.
If a client returns at a time when we are not in the operation and need his vehicle, then he should pay £25.00 as additional charges.
OUR RESPONSIBILITIES
We will accept legal responsibility for any accidents if it is caused by our or our employees' negligence.
We will accept legal responsibility for damage to the paintwork or bodywork of your vehicle if you can prove that it was caused by us.
If you have signed a waiver so that your vehicle has not been inspected by us, then we will not accept any responsibility whatsoever.
You will not have to prove this if you have paid for a vehicle inspection report prepared and the damage is not recorded on it. Which is then signed by yourself. You agree for us carrying out repairs to the vehicle if we believe the damage has been caused during the parking period at our approved garage.
Your booking will be taken that you do not wish to have your vehicle inspected unless a specific request is made, after which you will be asked to sign the damage inspection report.
Exclusion and limits of our responsibility
We will not accept legal responsibility for the following.
Loss or damage covered by your own insurance. Your own vehicle insurance MUST cover the vehicle parked in our car park for Fire, theft, flood and malicious damage during the duration of your booking.
Personal property left in the vehicle or left unattended at any time. No valuables should be left within the car whilst parked in our compound. No responsibility can be excepted in the event that valuable are left in the vehicle.
Transport delays between the car park and the Airport caused by traffic congestion, weather, coach breakdown or any other cause beyond our control.
Loss arising from a stolen or mislaid receipt or ticket.
Law enforcement authorities can impound your car, if your car is not meeting road legal requirements, we cannot be held responsible for this. Loss or damage to the vehicle arising from mechanical or electrical failure, jump starting of vehicle, self-locking, air pollution / weather, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control. HOLIDAYSPARKING LTD does not accept liability for damage to vehicles arising from acts of nature nor will the company accept responsibility for minor scratches dents or chips to paintwork or any visual damage that cannot be seen and noted due to weather conditions or where the exterior is in a dirty state or by the virtue of the car colour. The company will not accept responsibility for damage to Windscreens or other glass. No liability can be accepted for alloy damage/ scuffs.
Any direct or indirect loss as a result of damage or loss or damage to the vehicle (such as loss of earnings, flights missed, hotel cost.
Any Delay in making the vehicle available for collection, this is if you arrive prior or later to the date booked.
Any loss as a result of you not adhering to the time guidelines given.
The vehicle will be deemed to have been abandoned, provided we serve no less than 30 days' notice. We will then be entitled to remove and sell the vehicle and deduct the sum from the proceeds for both our reasonable handling and any unpaid fee for days in which the car had been in the car park calculated at the tariff of your own choosing. We will send the remaining balance amount by cheque.
YOUR RESPONSIBILITIES
It is the Customer's prime responsibility to have a valid road tax and comply with the Road Traffic Act 1988. The customer will be held responsible for any fines, liabilities and consequential loss the Company incurs from a failure to do so. HOLIDAYSPARKING LTD is not responsible to make it your car road legal by Road Traffic Act 1988 and no refund will be given the above mentioned conditions are not complied.
Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed to be the case when your car is in our possession for the parking duration. Any liabilities in the said case as a result of the client's vehicle not complying with the Road Traffic Act, incurred at the time by the Company will be deemed payable by the customer.
No dangerous toxic or illegal substances are left within the Vehicle.
We are not responsible for the event in which your vehicle is not starting due to flat battery. We will charge £20 fee for our time in attempting to start your vehicle. In the event your vehicle will not start, we assume you give permission and will make attempt to start the vehicle using a Battery starter pack. In the event your vehicle still does not start you will need to contact a breakdown company at your cost. Your vehicle must be removed from the car park within 24 hours of the end of the parking period. After this time we will charge you the daily parking charge.
The conditions below apply to standard parking.
We may photograph or video the vehicle when your vehicle enter car park, if you have paid for this service. No liability of damage will be accepted once the vehicle has left the car park and reported thereafter.
To clarify you must inspect the vehicle prior to departure and report any damage to us on a report form before driving out of the car park or Airport. Claims cannot be considered once vehicles have left the premises so please check your car before leaving or in the case of our Meet and Greet service driven away after the driver has handed over the keys.
Your vehicle will not be checked for damage, unless requested it is deemed that you agree a waiver that your vehicle condition has not been inspected and HOLIDAYSPARKING LTD cannot be held responsible for any claims made what so ever. If you ask and pay a £5 charge, we will inspect the paintwork and bodywork and record any damage before we park the vehicle (the vehicle inspection report).
You must inform us about any vehicle immobiliser, automatic security feature or modification to the vehicle.
You must inform us prior if you have any for special assistance requirements.
You are required to have spare key/keys for your car all the time during the parking period. You can be asked for spare key, in case if your car key in our possession is not working or lost.
RETURN VEHICLE- RECLAIMING THE VEHICLE AND LOST RECEIPTS
You must produce the receipt or ticket we have provided when you collect your vehicle. If you lose the receipt, or ticket, we will need proof of your identity. We will not release any vehicles to other persons unless by prior arrangement.
In the event that you lose your ticket, please notify us immediately by telephone and email.
If you arrive back prior to your arrival date booked, you will have to pay the parking fee for the whole parking period booked.
In the event you arrive prior to your arrival date, we require at least and up to 3 hours to make your car available.
SPECIAL ASSISTANCE REQUIREMENTS
If you have any special assistance requirements please let us know when you make your booking.
All reasonable steps will be taken to meet your needs.
VEHICLE SECURITY
Do not leave any house or other keys on your car key ring or in the vehicle. No responsibility is accepted in the event that they are lost or misplaced.
Do not leave any Sat Navs or any Valuables in the vehicle.
CHECK IN TIME
1 It is your responsibility to arrive at the Airport in good time (a minimum of 120 minutes prior to the earliest airline recommended check-in time is suggested) to enable you to arrive at the airport by the airline's recommended check-in time.
In the event you wish your vehicle to be inspected, please allow an extra 45 minutes on top of the recommended 120 minutes
MOVING THE VEHICLE
We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways. During busy periods your vehicle may be parked away from the main compound.
INDEMNITY
You shall indemnify the Company and its staff for any loss, damage, actions and claims arising from breach of your Obligations contained in clause 7.1.1
COMPLAINTS PROCEDURE
This procedure does not affect your right to take legal action.
If you believe your vehicle is damaged while in the car park or you lose the vehicle (or any of your possessions from the vehicle), you should: Immediately let a member of staff know before you leave the car park, you will be requested to email your complaint.
We will write and acknowledge your complaint upon receiving it.
If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. In the event that we agree to carry out any repairs they must be carried out only by our approved garage.
We will not be responsible for any damage complaint up to £750.00.
CAR PARK SITE SECURITY
Although all measures will be taken to ensure the security of the site, this cannot be guaranteed at all times by HOLIDAYSPARKING LTD. Your vehicle insurance must cover you for the parking of the vehicle in a car park for all eventualities.
CHANGING THE CONDITIONS
Nobody can change these conditions unless the change is made in writing with our permission.
|
Overview : Mayfair Parking Meet and Greet Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by HOLIDAYSPARKING LTD. Ezybook provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Terms & Conditions for BOOKING CONFIRMATION We confirm bookings made by email or on our website by issuing a booking reference via email. We confirm bookings made by phone by the operator via email. All services are subject to availability, may be changed without notification. HOLIDAYSPARKING LTD reserves the right not to accept or fulfil a booking. Bookings through the HOLIDAYSPARKING LTD website are deemed to be made when validated by the issue of a booking reference number. You are required to call 30 minutes before your arrival at the airport. Our chauffeurs take 20 minutes in the normal traffic condition and if there is a bad traffic condition, then we are not responsible for any delays. CANCELLING A BOOKING MADE You may cancel a booking for any reason, including not accepting these conditions, up to 48 hours before the parking period begins and you will receive a refund after deduction of admin fee of £20.00 If you cancel within 48 hours or do not turn up, we will charge you the full parking fee for the total parking period. Cancellation must be by email and only after an email confirmation has been sent back acknowledging the cancellation with a refund be made after deduction of admin fee of £20. For the purposes of conditions 1 and 3, the parking period begins at one minute past midnight on the first day of the parking period. Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product should you have the right to cancel and do so, via email within that time, you will be refunded the charges that you have paid to us after deduction of £20.00 admin fee. PRICES AND PAYMENTS All payments must be made prior to parking your vehicle. If there are any extra charges due for extra days, these must be paid prior to you leaving the car with our company. In the event entry and exit times change from those booked this, will result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will need to be paid prior to leaving the car with our company. Discounts and Savings cannot be used with other offers or discount vouchers. Offers not to be used in conjunction with any other offer or promotion. We will pay up to 15 minutes at the airport terminal car collection upon your arrival. So, inform us when you are ready to collect your car otherwise, you will have to pay for the excess time. If a client returns at a time when we are not in the operation and need his vehicle, then he should pay £25.00 as additional charges. OUR RESPONSIBILITIES We will accept legal responsibility for any accidents if it is caused by our or our employees' negligence. We will accept legal responsibility for damage to the paintwork or bodywork of your vehicle if you can prove that it was caused by us. If you have signed a waiver so that your vehicle has not been inspected by us, then we will not accept any responsibility whatsoever. You will not have to prove this if you have paid for a vehicle inspection report prepared and the damage is not recorded on it. Which is then signed by yourself. You agree for us carrying out repairs to the vehicle if we believe the damage has been caused during the parking period at our approved garage. Your booking will be taken that you do not wish to have your vehicle inspected unless a specific request is made, after which you will be asked to sign the damage inspection report. Exclusion and limits of our responsibility We will not accept legal responsibility for the following. Loss or damage covered by your own insurance. Your own vehicle insurance MUST cover the vehicle parked in our car park for Fire, theft, flood and malicious damage during the duration of your booking. Personal property left in the vehicle or left unattended at any time. No valuables should be left within the car whilst parked in our compound. No responsibility can be excepted in the event that valuable are left in the vehicle. Transport delays between the car park and the Airport caused by traffic congestion, weather, coach breakdown or any other cause beyond our control. Loss arising from a stolen or mislaid receipt or ticket. Law enforcement authorities can impound your car, if your car is not meeting road legal requirements, we cannot be held responsible for this. Loss or damage to the vehicle arising from mechanical or electrical failure, jump starting of vehicle, self-locking, air pollution / weather, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control. HOLIDAYSPARKING LTD does not accept liability for damage to vehicles arising from acts of nature nor will the company accept responsibility for minor scratches dents or chips to paintwork or any visual damage that cannot be seen and noted due to weather conditions or where the exterior is in a dirty state or by the virtue of the car colour. The company will not accept responsibility for damage to Windscreens or other glass. No liability can be accepted for alloy damage/ scuffs. Any direct or indirect loss as a result of damage or loss or damage to the vehicle (such as loss of earnings, flights missed, hotel cost. Any Delay in making the vehicle available for collection, this is if you arrive prior or later to the date booked. Any loss as a result of you not adhering to the time guidelines given. The vehicle will be deemed to have been abandoned, provided we serve no less than 30 days' notice. We will then be entitled to remove and sell the vehicle and deduct the sum from the proceeds for both our reasonable handling and any unpaid fee for days in which the car had been in the car park calculated at the tariff of your own choosing. We will send the remaining balance amount by cheque. YOUR RESPONSIBILITIES It is the Customer's prime responsibility to have a valid road tax and comply with the Road Traffic Act 1988. The customer will be held responsible for any fines, liabilities and consequential loss the Company incurs from a failure to do so. HOLIDAYSPARKING LTD is not responsible to make it your car road legal by Road Traffic Act 1988 and no refund will be given the above mentioned conditions are not complied. Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed to be the case when your car is in our possession for the parking duration. Any liabilities in the said case as a result of the client's vehicle not complying with the Road Traffic Act, incurred at the time by the Company will be deemed payable by the customer. No dangerous toxic or illegal substances are left within the Vehicle. We are not responsible for the event in which your vehicle is not starting due to flat battery. We will charge £20 fee for our time in attempting to start your vehicle. In the event your vehicle will not start, we assume you give permission and will make attempt to start the vehicle using a Battery starter pack. In the event your vehicle still does not start you will need to contact a breakdown company at your cost. Your vehicle must be removed from the car park within 24 hours of the end of the parking period. After this time we will charge you the daily parking charge. The conditions below apply to standard parking. We may photograph or video the vehicle when your vehicle enter car park, if you have paid for this service. No liability of damage will be accepted once the vehicle has left the car park and reported thereafter. To clarify you must inspect the vehicle prior to departure and report any damage to us on a report form before driving out of the car park or Airport. Claims cannot be considered once vehicles have left the premises so please check your car before leaving or in the case of our Meet and Greet service driven away after the driver has handed over the keys. Your vehicle will not be checked for damage, unless requested it is deemed that you agree a waiver that your vehicle condition has not been inspected and HOLIDAYSPARKING LTD cannot be held responsible for any claims made what so ever. If you ask and pay a £5 charge, we will inspect the paintwork and bodywork and record any damage before we park the vehicle (the vehicle inspection report). You must inform us about any vehicle immobiliser, automatic security feature or modification to the vehicle. You must inform us prior if you have any for special assistance requirements. You are required to have spare key/keys for your car all the time during the parking period. You can be asked for spare key, in case if your car key in our possession is not working or lost. RETURN VEHICLE- RECLAIMING THE VEHICLE AND LOST RECEIPTS You must produce the receipt or ticket we have provided when you collect your vehicle. If you lose the receipt, or ticket, we will need proof of your identity. We will not release any vehicles to other persons unless by prior arrangement. In the event that you lose your ticket, please notify us immediately by telephone and email. If you arrive back prior to your arrival date booked, you will have to pay the parking fee for the whole parking period booked. In the event you arrive prior to your arrival date, we require at least and up to 3 hours to make your car available. SPECIAL ASSISTANCE REQUIREMENTS If you have any special assistance requirements please let us know when you make your booking. All reasonable steps will be taken to meet your needs. VEHICLE SECURITY Do not leave any house or other keys on your car key ring or in the vehicle. No responsibility is accepted in the event that they are lost or misplaced. Do not leave any Sat Navs or any Valuables in the vehicle. CHECK IN TIME 1 It is your responsibility to arrive at the Airport in good time (a minimum of 120 minutes prior to the earliest airline recommended check-in time is suggested) to enable you to arrive at the airport by the airline's recommended check-in time. In the event you wish your vehicle to be inspected, please allow an extra 45 minutes on top of the recommended 120 minutes MOVING THE VEHICLE We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways. During busy periods your vehicle may be parked away from the main compound. INDEMNITY You shall indemnify the Company and its staff for any loss, damage, actions and claims arising from breach of your Obligations contained in clause 7.1.1 COMPLAINTS PROCEDURE This procedure does not affect your right to take legal action. If you believe your vehicle is damaged while in the car park or you lose the vehicle (or any of your possessions from the vehicle), you should: Immediately let a member of staff know before you leave the car park, you will be requested to email your complaint. We will write and acknowledge your complaint upon receiving it. If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. In the event that we agree to carry out any repairs they must be carried out only by our approved garage. We will not be responsible for any damage complaint up to £750.00. CAR PARK SITE SECURITY Although all measures will be taken to ensure the security of the site, this cannot be guaranteed at all times by HOLIDAYSPARKING LTD. Your vehicle insurance must cover you for the parking of the vehicle in a car park for all eventualities. CHANGING THE CONDITIONS Nobody can change these conditions unless the change is made in writing with our permission. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
Your statutory rights are not affected
A booking will be deemed to be complete once payment has been received. It is the clients’ responsibility to ensure that they have received a confirmation e-mail if they have not received a confirmation email they must request Heathrow Motor Pool Ltd to send another. If bookings are made by phone/online, they will be deemed complete by the receptionist confirming. At this point, all terms and conditions are deemed to have been accepted.
Bookings taken on behalf of a third party supplier are subject to the terms and conditions of the service provider.
The customer has a minimum of 3 working days’ notice from the date of booking the customer is due to arrive to cancel their booking and receive a refund minus £15.00 administration fee. All cancellations must be made in writing and addressed to support@parkandrideheathrowairport.co.uk
All prices are quoted in UK pound sterling, and are subject to change up to the point of acceptance of your booking.
Payment made by you will only be used to provide the service you purchased.
Whilst every effort is made to provide parking services at the booked time, Heathrow Motor Pool Ltd cannot accept liability for delays arising from circumstances from beyond its control including but not limited to traffic congestion, access to the terminal forecourts, delayed flights, customer delays, extreme weather conditions and security alerts. All cars are given an estimated time of 25-30 minutes’ target time, however we endeavour to deliver all cars within 60 minutes should any unforeseen delays occur.
Acts of nature are beyond our control and we accept no liability for them including bird faeces, dust, pollen, rain, tree sap and mud. Bookings through the Heathrow Motor Pool Ltd website are deemed to be made when validated by the issue of a confirmation email and a reference number, and payment is successful.
Bookings made by telephone are deemed to be made when a confirmation email is sent and payment is successful.
All services are subject to availability.
Only one promotional code can be used at any one time and are only valid against standard bookings.
Heathrow Motor Pool Ltd reserve the right not to accept a booking and can refuse to fulfil a booking if on collection your car has no Road Tax or bald tyres as this contravenes the Road Traffic Act.
It is a requirement when using our Heathrow Motor Pool Ltd PARK AND RIDE service that you provide the booking confirmation details (e.g. reference number) to the collection driver upon request.
Taxi vehicles will not be collected unless the vehicle taxi plate and any form of taxi stickers have been removed. This is the customer’s responsibility prior to collection, Heathrow Motor Pool Ltd reserve the right to refuse collection of taxi vehicles and no refund will be given.
Due to any reasons if collection cannot be made Heathrow Motor Pool Ltd will only refund fees paid to Heathrow Motor Pool Ltd if they are found to be responsible for the non-collection. Any external charges incurred by the customer will not be accepted under any circumstances.
If any client is found to be abusive or aggressive toward Heathrow Motor Pool Ltd staff, Heathrow Motor Pool Ltd reserve the right to refuse collection of your vehicle with no refund or compensation.
Vehicles that are booked with Heathrow Motor Pool Ltd must not exceed 3.5 ton or a long wheel base. No caravans or trailers will be accepted and Heathrow Motor Pool Ltd reserves the right to refuse collection.
Customers must arrive at the drop off zones for their departure for drop off and collection of their vehicle. If the customer fails to follow instructions given by Heathrow Motor Pool Ltd, any claims for cost incurred by the customer will not be accepted by Heathrow Motor Pool Ltd.
Heathrow Motor Pool Ltd cannot be held responsible for incorrectly inputted email addresses resulting in undelivered or lost correspondence and communication.
If any payments are declined, Heathrow Motor Pool Ltd reserve the right to refuse your booking, however we will endeavour to call you prior to your booking date to process payment.
Full payment must be made prior to commencement of the booking.
Increased stays with or without prior notification, will be charged on the return of the vehicle. There will be £20 charge per day of overstayed parking.
Heathrow Motor Pool Ltd bookings may be cancelled a minimum of 3 working days’ notice before the departure date and a £15 administration fee will be deducted. All cancellations must be made in writing and addressed to support@parkandrideheathrowairport.co.uk
If you fail to cancel a booking and the booking start time has passed no refund will be given.
Once a booking has commenced, no refund will be given even if the stay is curtailed. If for unforeseen circumstances you have decided to park your vehicle elsewhere no refund or compensation will be given.
If you need to cancel or amend a booking please email support@parkandrideheathrowairport.co.uk. Any amendments that need to be made should be made with at least 48 hours’ notice of the customer arrival date.
Our insurances cover our legal liabilities and vehicles and contents are left at owners’ risk.
No liability for loss or damage to your vehicle including tyres, trims, wheels, alloy wheels, windscreens, mechanical and structural failures will be considered.
Heathrow Motor Pool Ltd will have no liability to any mechanical faults to the vehicle.
Heathrow Motor Pool Ltd will not take any liability if a vehicle exhibits rust or significant paint wear on the surface.
If the vehicle is stopped by the police or other enforcement agency due to customer neglect Heathrow Motor Pool Ltd will not accept any Liability and the customer is responsible for any charges incurred due to this, this also applies to any charges that may be incurred by Heathrow Motor Pool Ltd due to customer neglect.
All claims for damage should be reported before leaving the airport, whilst your vehicle remains within our care and control. You should make sure you check your vehicle before leaving the airport and report details of any damage to the driver.
No claims for damage/service will be accepted at all once you have received the vehicle from Car Park driver and left the airport terminal.
All complaints must be made within 5 days of receiving the vehicle back upon the customer arrival date into Birmingham. If a customer does not report any damage or claim or other complaint within this time frame, Heathrow Motor Pool Ltd reserves the right to refuse liability of the complaint/damage and no refund or compensation will be made.
If a customer finds that the car is damaged or in a condition that was not noted before handing the vehicle to Heathrow Motor Pool Ltd they must note this claim on the sign off sheet with their signature and date, and also must take clear pictures of the damage/condition of the car with clear evidence of the terminal and car registration in the picture. Should any of these requirements not be met, Heathrow Motor Pool Ltd reserve the right to refuse liability of any damage or claim. The company reserve the right to repair any damages caused.
If any of these terms are found to be partially or wholly illegal or unreasonable then they shall be deemed severable from the remaining terms, which will continue.
These terms are governed by English laws and subject to English Court jurisdiction.
Your vehicle must be taxed and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Heathrow Motor Pool Ltd reserves the right to refuse your vehicle on the day and no refund will be given.
We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle and any consequential losses we incur as a result of failure to do so will be payable in full by you.
In the event of a vehicle not starting whilst in the possession of a Heathrow Motor Pool Ltd or a vehicle acquiring a puncture, or a mechanical failure or any other issue that prevents Heathrow Motor Pool Ltd from being able to return the vehicle to the customer, Heathrow Motor Pool Ltd reserves the right to charge a fee for any time and / or costs incurred to get the vehicle returned. In the event that Heathrow Motor Pool Ltd has to pick you up from a terminal building (where this service isn't included in the rate) due to a mechanical failure of your vehicle, Heathrow Motor Pool Ltd reserves the right to apply an additional charge for any associated costs that are incurred.
Customers are required to take a spare set of car keys with them on the drop-off date. The spare set of keys are required to be retained by the customer for the duration that the vehicle is parked with Heathrow Motor Pool Ltd. During certain peak / busy periods or lengthy periods of stay, your car may be parked in an off-site compound which could be up to 20 miles away (one way), depending on which terminal you have dropped your vehicle off. In the event that your vehicle needs to be repaired as result of Heathrow Motor Pool Ltd’s negligence, repair work must be carried out by a Heathrow Motor Pool Ltd approved organisation. Vehicle delivery and collection arrangements and costs are the responsibility of you. Authorisation for any works to be carried out by dealerships will not be granted, even in the event of the vehicle forgoing its warranty.
No vehicles will be covered for theft, fire, flood damage (or any other intervening act of nature) whilst the vehicle is in the custody of Heathrow Motor Pool Ltd.
Heathrow Motor Pool Ltd will endeavour to deliver your vehicle back to you within 60 minutes of calling depending on traffic and weather conditions, etc.
Heathrow Motor Pool Ltd will not be liable for any minor scratches or dents which may not be possible to identify, which may be in confined areas and in certain weather conditions.
Heathrow Motor Pool Ltd will not be responsible for any chips or broken glass to the vehicle under any circumstances.
Heathrow Motor Pool Ltd will not be responsible for any valuables left in the vehicle. All valuable items must be removed from the vehicle prior to drop-off.
Heathrow Motor Pool Ltd will not be responsible for any discolouration of paintwork, dents or scratches that may become visible after a car wash / valet or after severe weather conditions.
The content of any email and any attachment may contain legally privileged information and is therefore confidential and intended for the addressee only. If you are not the original intended recipient, you must not copy, distribute, disclose or use any of the information in it. If you have received this email in error please notify us immediately by emailing the sender and then delete the email and any copies from your system. Liability cannot be accepted for statements made, which are clearly the sender’s own and not made on behalf of Heathrow Motor Pool Ltd.
Cancellations/Amendments Procedures for Bookings made with a third party supplier.
If you need to amend or cancel your booking prior to departure, please contact the booking agent who made your reservation. Please check all booking details on receipt of confirmation. If you wish to cancel a booking please include the reference number, car registration and details of cancellation or amendments and contact your booking agent.
Payment for a booking made by telephone or on our website can only be made using MasterCard, Visa, American Express, Switch or Maestro.
If payment by card is declined Heathrow Motor Pool Ltd and the service provider reserve the right not to fulfil your booking. All prices are quoted in pounds Sterling.
When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
A booking may be cancelled up to 3 working days prior to the date for which the service has been reserved. An administration fee of £15 will be deducted upon cancellation.
If a booking is cancelled within the 3 working days, no refund will be given.
Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.
Heathrow Motor Pool Ltd acting as a third party supplier Heathrow Motor Pool Ltd acts as booking agent only when selling third party products. The service provider is liable for providing the service and Heathrow Motor Pool Ltd is only liable to the customer for losses directly arising from it’s negligence in processing a booking.
All bookings are accepted subject to the service provider’s current terms and conditions. A copy of the service provider’s terms and conditions are available on request.
So far as not inconsistent with the service providers terms and conditions.
Cars are parked at their owner’s risk at Heathrow Motor Pool Ltd. Claims for damage will not be considered unless due to the negligence of our employees or if they have acted without reasonable care and skill.
The service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked unless caused as a result of the negligence or lack of reasonable care and skill of their employees.
The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer’s vehicle unless caused as a result of the negligence or lack of reasonable care and skill of their employees.
The customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park. All clients are advised to thoroughly check their vehicles before their vehicle leaves the care of the service provider.
The service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider or if them and their employees fail to use reasonable care and skill.
Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to support@parkandrideheathrowairport.co.uk and should be made within 5 days of returning back to Birmingham Airport and collecting your vehicle. Any queries and claims relating to the processing of a customer’s booking should be made directly to Heathrow Motor Pool Ltd. All complaints must be made in writing and addressed to support@parkandrideheathrowairport.co.uk
If a booking is made in part (i.e. all the required information for the booking is not supplied) then the booking will be confirmed subject to receiving the missing information before the date of arrival.
All bookings are subject to a minimum cost of the equivalent of 24 hours parking (1 day) unless otherwise agreed by the company. Customers turning up on the day without booking may be refused parking if the car park is full or for any other reason at the company’s discretion.
Company can use customers’ personal data such as their name, email address and telephone number for special offers, promotional emails, news and updates.
We do not sell, exchange or pass any of customers’ information or user behavior to any company or third party.
We will hold your personal information for as long as is necessary for the purposes for which it was collected or is required by law.
We or our representatives reserve the right to move any Vehicle within or outside the Car Park to whatever extent as we may deem necessary and sufficient to carry out the efficient management of our parking facilities (including for the purpose of maintenance of the Car Park), or where we consider it necessary for the purposes of security and/or the safety of users of the Airport. We will try to give reasonable notice of any temporary closure of a designated parking space, but please be aware that it might not always be practicable. Vehicles parked otherwise than in a designated parking space may be towed away without notice and any cost of recovery will be charged to you.
If you are Later/Earlier than your scheduled time of arrival by 4 hours you will incur a parking charge of £20 payable to Heathrow Motor Pool Ltd or any of its representatives. The parking charge is to be paid upon delivery of your vehicle and can be paid Cash or Debit/Credit Card.
For every day you are Late there will be an additional £20 parking charge payable to Heathrow Motor Pool Ltd or any of its representatives.
If you are to arrive earlier than the designated time then there will be a one off charge of £20
Sufficient time will be required to return the vehicle to yourselves and the time will be varied upon the availability of the drivers or Staff.
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Overview : Heathrow Park & Fly Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Heathrow Motor Pool Ltd. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Your statutory rights are not affected 1. BOOKINGS AND SERVICEA booking will be deemed to be complete once payment has been received. It is the clients’ responsibility to ensure that they have received a confirmation e-mail if they have not received a confirmation email they must request Heathrow Motor Pool Ltd to send another. If bookings are made by phone/online, they will be deemed complete by the receptionist confirming. At this point, all terms and conditions are deemed to have been accepted. Bookings taken on behalf of a third party supplier are subject to the terms and conditions of the service provider. The customer has a minimum of 3 working days’ notice from the date of booking the customer is due to arrive to cancel their booking and receive a refund minus £15.00 administration fee. All cancellations must be made in writing and addressed to support@parkandrideheathrowairport.co.uk All prices are quoted in UK pound sterling, and are subject to change up to the point of acceptance of your booking. Payment made by you will only be used to provide the service you purchased. Whilst every effort is made to provide parking services at the booked time, Heathrow Motor Pool Ltd cannot accept liability for delays arising from circumstances from beyond its control including but not limited to traffic congestion, access to the terminal forecourts, delayed flights, customer delays, extreme weather conditions and security alerts. All cars are given an estimated time of 25-30 minutes’ target time, however we endeavour to deliver all cars within 60 minutes should any unforeseen delays occur. Acts of nature are beyond our control and we accept no liability for them including bird faeces, dust, pollen, rain, tree sap and mud. Bookings through the Heathrow Motor Pool Ltd website are deemed to be made when validated by the issue of a confirmation email and a reference number, and payment is successful. Bookings made by telephone are deemed to be made when a confirmation email is sent and payment is successful. All services are subject to availability. Only one promotional code can be used at any one time and are only valid against standard bookings. Heathrow Motor Pool Ltd reserve the right not to accept a booking and can refuse to fulfil a booking if on collection your car has no Road Tax or bald tyres as this contravenes the Road Traffic Act. It is a requirement when using our Heathrow Motor Pool Ltd PARK AND RIDE service that you provide the booking confirmation details (e.g. reference number) to the collection driver upon request. Taxi vehicles will not be collected unless the vehicle taxi plate and any form of taxi stickers have been removed. This is the customer’s responsibility prior to collection, Heathrow Motor Pool Ltd reserve the right to refuse collection of taxi vehicles and no refund will be given. Due to any reasons if collection cannot be made Heathrow Motor Pool Ltd will only refund fees paid to Heathrow Motor Pool Ltd if they are found to be responsible for the non-collection. Any external charges incurred by the customer will not be accepted under any circumstances. If any client is found to be abusive or aggressive toward Heathrow Motor Pool Ltd staff, Heathrow Motor Pool Ltd reserve the right to refuse collection of your vehicle with no refund or compensation. Vehicles that are booked with Heathrow Motor Pool Ltd must not exceed 3.5 ton or a long wheel base. No caravans or trailers will be accepted and Heathrow Motor Pool Ltd reserves the right to refuse collection. Customers must arrive at the drop off zones for their departure for drop off and collection of their vehicle. If the customer fails to follow instructions given by Heathrow Motor Pool Ltd, any claims for cost incurred by the customer will not be accepted by Heathrow Motor Pool Ltd. Heathrow Motor Pool Ltd cannot be held responsible for incorrectly inputted email addresses resulting in undelivered or lost correspondence and communication. 2. PAYMENT AND CANCELLATIONIf any payments are declined, Heathrow Motor Pool Ltd reserve the right to refuse your booking, however we will endeavour to call you prior to your booking date to process payment. Full payment must be made prior to commencement of the booking. Increased stays with or without prior notification, will be charged on the return of the vehicle. There will be £20 charge per day of overstayed parking. Heathrow Motor Pool Ltd bookings may be cancelled a minimum of 3 working days’ notice before the departure date and a £15 administration fee will be deducted. All cancellations must be made in writing and addressed to support@parkandrideheathrowairport.co.uk If you fail to cancel a booking and the booking start time has passed no refund will be given. Once a booking has commenced, no refund will be given even if the stay is curtailed. If for unforeseen circumstances you have decided to park your vehicle elsewhere no refund or compensation will be given. If you need to cancel or amend a booking please email support@parkandrideheathrowairport.co.uk. Any amendments that need to be made should be made with at least 48 hours’ notice of the customer arrival date. 3. LIABILITIES AND OTHER TERMSOur insurances cover our legal liabilities and vehicles and contents are left at owners’ risk. No liability for loss or damage to your vehicle including tyres, trims, wheels, alloy wheels, windscreens, mechanical and structural failures will be considered. Heathrow Motor Pool Ltd will have no liability to any mechanical faults to the vehicle. Heathrow Motor Pool Ltd will not take any liability if a vehicle exhibits rust or significant paint wear on the surface. If the vehicle is stopped by the police or other enforcement agency due to customer neglect Heathrow Motor Pool Ltd will not accept any Liability and the customer is responsible for any charges incurred due to this, this also applies to any charges that may be incurred by Heathrow Motor Pool Ltd due to customer neglect. All claims for damage should be reported before leaving the airport, whilst your vehicle remains within our care and control. You should make sure you check your vehicle before leaving the airport and report details of any damage to the driver. No claims for damage/service will be accepted at all once you have received the vehicle from Car Park driver and left the airport terminal. All complaints must be made within 5 days of receiving the vehicle back upon the customer arrival date into Birmingham. If a customer does not report any damage or claim or other complaint within this time frame, Heathrow Motor Pool Ltd reserves the right to refuse liability of the complaint/damage and no refund or compensation will be made. If a customer finds that the car is damaged or in a condition that was not noted before handing the vehicle to Heathrow Motor Pool Ltd they must note this claim on the sign off sheet with their signature and date, and also must take clear pictures of the damage/condition of the car with clear evidence of the terminal and car registration in the picture. Should any of these requirements not be met, Heathrow Motor Pool Ltd reserve the right to refuse liability of any damage or claim. The company reserve the right to repair any damages caused. If any of these terms are found to be partially or wholly illegal or unreasonable then they shall be deemed severable from the remaining terms, which will continue. These terms are governed by English laws and subject to English Court jurisdiction. Your vehicle must be taxed and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Heathrow Motor Pool Ltd reserves the right to refuse your vehicle on the day and no refund will be given. We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle and any consequential losses we incur as a result of failure to do so will be payable in full by you. In the event of a vehicle not starting whilst in the possession of a Heathrow Motor Pool Ltd or a vehicle acquiring a puncture, or a mechanical failure or any other issue that prevents Heathrow Motor Pool Ltd from being able to return the vehicle to the customer, Heathrow Motor Pool Ltd reserves the right to charge a fee for any time and / or costs incurred to get the vehicle returned. In the event that Heathrow Motor Pool Ltd has to pick you up from a terminal building (where this service isn't included in the rate) due to a mechanical failure of your vehicle, Heathrow Motor Pool Ltd reserves the right to apply an additional charge for any associated costs that are incurred. Customers are required to take a spare set of car keys with them on the drop-off date. The spare set of keys are required to be retained by the customer for the duration that the vehicle is parked with Heathrow Motor Pool Ltd. During certain peak / busy periods or lengthy periods of stay, your car may be parked in an off-site compound which could be up to 20 miles away (one way), depending on which terminal you have dropped your vehicle off. In the event that your vehicle needs to be repaired as result of Heathrow Motor Pool Ltd’s negligence, repair work must be carried out by a Heathrow Motor Pool Ltd approved organisation. Vehicle delivery and collection arrangements and costs are the responsibility of you. Authorisation for any works to be carried out by dealerships will not be granted, even in the event of the vehicle forgoing its warranty. No vehicles will be covered for theft, fire, flood damage (or any other intervening act of nature) whilst the vehicle is in the custody of Heathrow Motor Pool Ltd. Heathrow Motor Pool Ltd will endeavour to deliver your vehicle back to you within 60 minutes of calling depending on traffic and weather conditions, etc. Heathrow Motor Pool Ltd will not be liable for any minor scratches or dents which may not be possible to identify, which may be in confined areas and in certain weather conditions. Heathrow Motor Pool Ltd will not be responsible for any chips or broken glass to the vehicle under any circumstances. Heathrow Motor Pool Ltd will not be responsible for any valuables left in the vehicle. All valuable items must be removed from the vehicle prior to drop-off. Heathrow Motor Pool Ltd will not be responsible for any discolouration of paintwork, dents or scratches that may become visible after a car wash / valet or after severe weather conditions. 4. E-MAIL DISCLAIMERThe content of any email and any attachment may contain legally privileged information and is therefore confidential and intended for the addressee only. If you are not the original intended recipient, you must not copy, distribute, disclose or use any of the information in it. If you have received this email in error please notify us immediately by emailing the sender and then delete the email and any copies from your system. Liability cannot be accepted for statements made, which are clearly the sender’s own and not made on behalf of Heathrow Motor Pool Ltd. Cancellations/Amendments Procedures for Bookings made with a third party supplier. If you need to amend or cancel your booking prior to departure, please contact the booking agent who made your reservation. Please check all booking details on receipt of confirmation. If you wish to cancel a booking please include the reference number, car registration and details of cancellation or amendments and contact your booking agent. 5. PAYMENTPayment for a booking made by telephone or on our website can only be made using MasterCard, Visa, American Express, Switch or Maestro. If payment by card is declined Heathrow Motor Pool Ltd and the service provider reserve the right not to fulfil your booking. All prices are quoted in pounds Sterling. When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable. 6. CANCELLATIONA booking may be cancelled up to 3 working days prior to the date for which the service has been reserved. An administration fee of £15 will be deducted upon cancellation. If a booking is cancelled within the 3 working days, no refund will be given. Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked. Heathrow Motor Pool Ltd acting as a third party supplier Heathrow Motor Pool Ltd acts as booking agent only when selling third party products. The service provider is liable for providing the service and Heathrow Motor Pool Ltd is only liable to the customer for losses directly arising from it’s negligence in processing a booking. 7. THIRD PARTY SERVICE PROVIDERS’ TERMS AND LIABILITIESAll bookings are accepted subject to the service provider’s current terms and conditions. A copy of the service provider’s terms and conditions are available on request. So far as not inconsistent with the service providers terms and conditions. Cars are parked at their owner’s risk at Heathrow Motor Pool Ltd. Claims for damage will not be considered unless due to the negligence of our employees or if they have acted without reasonable care and skill. The service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked unless caused as a result of the negligence or lack of reasonable care and skill of their employees. The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer’s vehicle unless caused as a result of the negligence or lack of reasonable care and skill of their employees. The customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park. All clients are advised to thoroughly check their vehicles before their vehicle leaves the care of the service provider. The service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider or if them and their employees fail to use reasonable care and skill. 8. CUSTOMER SERVICEAny claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to support@parkandrideheathrowairport.co.uk and should be made within 5 days of returning back to Birmingham Airport and collecting your vehicle. Any queries and claims relating to the processing of a customer’s booking should be made directly to Heathrow Motor Pool Ltd. All complaints must be made in writing and addressed to support@parkandrideheathrowairport.co.uk If a booking is made in part (i.e. all the required information for the booking is not supplied) then the booking will be confirmed subject to receiving the missing information before the date of arrival. All bookings are subject to a minimum cost of the equivalent of 24 hours parking (1 day) unless otherwise agreed by the company. Customers turning up on the day without booking may be refused parking if the car park is full or for any other reason at the company’s discretion. 9. USE OF CUSTOMER DATACompany can use customers’ personal data such as their name, email address and telephone number for special offers, promotional emails, news and updates. We do not sell, exchange or pass any of customers’ information or user behavior to any company or third party. We will hold your personal information for as long as is necessary for the purposes for which it was collected or is required by law. 10. RIGHT TO USE OF VEHICLEWe or our representatives reserve the right to move any Vehicle within or outside the Car Park to whatever extent as we may deem necessary and sufficient to carry out the efficient management of our parking facilities (including for the purpose of maintenance of the Car Park), or where we consider it necessary for the purposes of security and/or the safety of users of the Airport. We will try to give reasonable notice of any temporary closure of a designated parking space, but please be aware that it might not always be practicable. Vehicles parked otherwise than in a designated parking space may be towed away without notice and any cost of recovery will be charged to you. If you are Later/Earlier than your scheduled time of arrival by 4 hours you will incur a parking charge of £20 payable to Heathrow Motor Pool Ltd or any of its representatives. The parking charge is to be paid upon delivery of your vehicle and can be paid Cash or Debit/Credit Card. For every day you are Late there will be an additional £20 parking charge payable to Heathrow Motor Pool Ltd or any of its representatives. If you are to arrive earlier than the designated time then there will be a one off charge of £20 Sufficient time will be required to return the vehicle to yourselves and the time will be varied upon the availability of the drivers or Staff. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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Overview : Parking Click - Meet and Greet Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Parking Click - Meet and Greet which is a budget brand. Full company details along with instructions will be provided in booking confirmation email. Mobit provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. TERMS AND CONDITIONS – PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS BOOKINGS AND SERVICE Bookings made through our website or Consolidators are considered confirmed when you receive a final email confirmation. Acceptance of all terms and conditions occurs at this point. While we make every effort to adhere to requested collection and delivery times, we do not take responsibility for service delays caused by circumstances beyond our control, such as traffic congestion, flight delays, accidents, security alerts, severe weather conditions, luggage, and immigration delays, among others. This list is not exhaustive. If a third-party service provider is involved, they will have their own terms and conditions. They can provide you with a copy of these upon request. Upon finalising your booking, we will take on the role of your service providers. Booking details will be conveyed to us, either through the agencies or if you booked directly with us, and you will receive a booking confirmation with a reference number, provided by either us or the agencies. PAYMENT Extended stay costs will be debited from your account, and payment will be collected before the vehicle's return. Any extended days will incur charges of £35 for the first day and £15 per day thereafter. Full payment for the booked service is due before the service begins. If your return time crosses midnight, early returns, or you return on a different flight than originally specified, there will be a £30 charge payable to the driver in cash. Any height or size limit for vehicles will incur an additional cost of £40.00 per day. The airport access fee is not included in the price. For Meet and Greet services, we kindly request that you call us after clearing baggage and customs to ensure a prompt car delivery. Please note that calling before or facing an unreasonable delay may result in additional parking charges by the airport authority. CANCELLATIONS AND CURTAILMENT Flexible products may be cancelled up to 24 hours before the booked service date, and a full refund will be provided, minus a £20.00 administration cost. No refunds are given for cancellations or unused services made within 24 hours of the travel date. If you wish to shorten the length of your stay once the service has started, you are liable to pay for the entire originally booked service. Amendments made within 24 hours of departure and during the stay will incur a £20.00 charge for each change. All amendments must be made via email and are acknowledged only upon receiving a confirmation email. Supersaver, saver, or non-flexible parking product bookings cannot be cancelled or amended. LIABILITIES AND OTHER TERMS When a third-party service provider is involved, we act as a booking agent for the provider. The company is responsible for customer losses directly resulting from the company's negligence in processing a booking. Any claims related to the product's delivery should be made against the service provider, following their terms and conditions. Our insurance covers our legal liabilities as a service provider. Vehicles and personal items left unattended are at the owner's risk while the vehicle is in our possession. Damage claims can only be made if the damage was reported to our representative upon vehicle collection upon your return, with written notification at the time. We do not accept liability for mechanical, structural, and electrical failures of vehicle parts, including windscreens, glass chips, clutches, tires, and alloy wheels, among others. This list is not exhaustive. We do not accept liability for any loss or damage unless proven to be due to our employees' negligence. Your vehicle must have valid tax, MOT, and comply with the Road Traffic Act 1988 throughout its time in our possession. We do not accept liability for faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. Therefore, we recommend leaving only the car key with us. If a vehicle gets a puncture while in our possession, including slow punctures, we reserve the right to charge for inflating or changing the tire. We do not accept liability for punctures while in our custody. In the event of a vehicle not starting due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences resulting from us having to jump-start your vehicle. We advise customers to either leave a spare key with us or keep a spare key for their vehicle on their person. During busy periods, your car may be stored in any of our secondary compounds, within a 20-mile radius of our main car park. Please be aware that security levels may vary. If your vehicle needs repair due to our negligence, it must be conducted by our approved organisation. You are responsible for delivering and collecting the car from the garage at your own expense. We cannot authorise or agree to work carried out by dealerships that are not approved, even if it results in the vehicle losing its warranty. The company reserves the right to make repairs to your vehicle in a manner that restores it to the condition in which it arrived at the car park. Our drivers do not consent to being filmed, and in some cases, dash cams may be disconnected. EXCLUSION AND LIMITS OF OUR RESPONSIBILITY Vehicles personally parked by customers at a car park or hotel are done so at their own risk. Loss or damage should be covered by your own insurance. No vehicles are covered for theft, fire, flood, malicious damage, or any other acts of nature while in our custody. Any direct or indirect loss resulting from vehicle damage or loss, such as loss of earnings or missed flights, is not covered. We cannot pay more than £10,000 for loss or damage to the vehicle. We aim to deliver your vehicle within 45 minutes, depending on traffic and weather conditions. We are not liable for any delayed or missed flights or car hire charges due to our service, whether directly or indirectly. We will not be responsible for paintwork discolouration, dents, or scratches that may become visible after a car wash or rainfall, regardless of whether these are mentioned in this document or not. We cannot accept vehicles with roof luggage boxes that do not comply with airport car park height restrictions. In the event of a customer booking the service with a vehicle equipped with a roof luggage box, the company cannot accept liability for any damage. It is not always possible to check the car's internal condition; therefore, we may not accept responsibility for the interior condition. Unless proven otherwise, minor claims (below £750) may not be accepted. CUSTOMER RELATIONS PROCEDURE Should you have any concerns or matters to address, please adhere to this protocol. Send a written communication via email or letter to our office (contact information can be found on the customer copy coupon receipt). Our customer relations team will strive to provide a response to your inquiry within a maximum of 5 working days. Please be aware that all issues should be handled in writing. If any incidents or problems arise during the vehicle pick-up or drop-off process, kindly inform a Lion Parking Ltd staff member, who will then relay the information to the Duty Manager. ULEZ Please notify us promptly if your vehicle is not compliant with ULEZ regulations. On the drop-off and pick-up dates, ensure the ULEZ charges are settled; otherwise, penalties may be incurred and we will not be liable. Successfully avoiding ULEZ cameras on your way to the airport doesn't guarantee our ability to do so. ULEZ cameras are widespread outside Heathrow airport, making avoidance impractical. If we are informed, we will not relocate your car to other areas, as mentioned earlier. However, without prior notification and if your vehicle is moved during busy periods, especially for extended bookings, we cannot accept liability for any ULEZ penalties. If informed and we relocate your vehicle, rest assured that we will cover the ULEZ charge, preventing any penalties for you. CHANGING THE CONDITIONS These conditions will remain in effect unless changes are made in writing directly with us and with our written permission. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
Overview : Express Parking Heathrow - Meet and GreetTransfers
Disabled & Family Friendly We prioritise disabled and families with children. Help with luggage for ALL our customers. Drivers are fully insured to drive any vehicle. Other Information There will be NO CANCELLATION and NO REFUND for the booking, made for the same day. PLEASE DO NOT LEAVE ANY VALUABLES INSIDE THE VEHICLE. Please Note: *** Full procedure with relevant contact details will be emailed to customers as part of the confirmation email **Customers are advised to check their JUNK emails, as confirmation emails may be sent to JUNK as default by the receiver’s email account Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit Airport Parking terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Park Mark Award/BPA approved Service Provider had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit Airport Parking and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by express parking heathrow Ltd . Full company details along with instructions will be provided in booking confirmation email. Mobit Airport Parking provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. TERMS AND CONDITIONS 1. Booking and Service 1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via email. All terms and conditions are deemed to have been accepted at the point confirmation is made. 1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times, we do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, security alerts. This list is not definitive. 2. Payment 2.1 Increased duration of stay will be debited from the client’s account and payment collected prior to the return of the vehicle. Any extended days will be charged at a rate of £15.00 per day. 2.2 Full payment of booked service is due prior to the commencement of the service. 2.3 If your return time passes midnight from your actual paid booking date and your vehicle needs to be delivered after midnight, an additional charge of £25.00 is applied. 3. Cancellations and Curtailment 3.1 A booking may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund less £15.00 administration cost will be made. 3.2 No refunds will be given for any cancellations or non-use of our service made within 24 hours of the day of travel. 3.3 Any customer wishing to curtail the length of stay of service once that service has commenced will be liable to pay the fee for the whole of the service booked. 3.4 Any alterations made within 24 hours of departure and during the duration of the stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via email and will only be acknowledged once confirmation email is received. 4. Liabilities and other terms 4.1 Our insurance covers our legal liabilities. 4.2 Vehicles and moveable items that are left unattended are left at the owners risk whilst the vehicle is in our possession. 4.3 No claim for damage can be made unless the damage was brought to the attention of our representative upon collection of vehicle on your return and written notification is given to you at the time. 4.4 We accept no liability for any mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass, and tyres and in particular alloy wheels howsoever caused. This list is not exhaustive. 4.5 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees. 4.6 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. Any liabilities incurred by Our Company as a result of the client’s vehicle not complying with the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred by the Company. 4.7 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. Only the Car Key should be given. 4.8 In the event that the car acquires a puncture whilst in our possession (including slow punctures) we reserve the right to charge either to inflate the tyre or for changing of the tyre. 4.9 In the event that the car does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle. 4.10 In the event that we have to pick you up from the Terminal Building, due to a mechanical failure of your vehicle, we reserve the right to charge for this and any associated costs that we may incur. 4.11 We require the Customer to have a spare key for their vehicle, which would we require be taken with the customer. 4.12 During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Secure Compounds, which could be up to 15 miles away (one way) depending on which terminal you have dropped your vehicle off. *Please note, the security level at these secondary compounds may not be at the same level as the main compound. 4.13 In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle foregoing its warranty. 5. Exclusions and limits of our responsibility 5.1 Any vehicle parked by the Customer personally at a Car park does so entirely at his or her own risk. 5.2 Loss or damage covered by your own insurance whilst the vehicle is in our custody. No vehicles will be covered for Theft/Fire/Flood or any other intervening act of nature whilst the vehicle is in our custody. 5.3 We will not be held liable for any indirect/direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.) 5.4 We will not pay more than £10,000 for loss or damage to the vehicle. 5.5 We endeavour to deliver your vehicle back to you within 45 minutes depending on traffic and weather conditions. 5.6 We will not be held liable for any delayed or missed flights / car hire charges as a direct or indirect result of our service. 5.7 We will not be responsible for any minor scratches or dents (whether marked on this document or not) which may not be possible to identify in confined times and weather conditions. 5.8 We will not be responsible for any chips or broken glass to the vehicle whether mentioned on this document or not. (In addition to clause 4.4) 5.9 We will not be responsible for any valuables left in the vehicle while in our custody. (In addition to clause 4.3) 5.10 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a car wash/rainfall. This is regardless whether the dents or scratches are mentioned in this document or not. 5.11 We will not be responsible for any damage to any alloys or tyres regardless of whether any damage is mentioned or not on this document. (In addition to clause 4.4) 5.12 In the event that we agree to any form of repair or compensation (whether liability or not by us) you (the client) will be responsible for the excess of any claim being £200.00 for any claims up to £1000.00 and £400.00 excess for any claims in excess of £1000.00 5.13 The internal condition of the car is not checked at any time an no responsibility is accepted for the interior condition. 6. Changing the conditions 6.1 These conditions will remain in force unless the charge is made in writing directly with us and with our written permission. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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