Heathrow Parking Deals

Bookings & Service

1.1 All bookings can be made through online booking or via telephone or e-mail. Online booking should be made at least 24 hours before your date of departure. If the time is less than 24 hours before the flight, then the booking can be made via telephone.

1.2 We make every effort to ensure that collection and deliveries of vehicles are made at the requested time.  However we do not accept the responsibility for delay of its services, caused as a result of circumstances beyond our control such as traffic, congestion, delayed flights and security alerts.

1.3 Wizpark Ltd reserves the right to refuse any booking made through the website or from our consolidators if the payment is declined( either by the customer or the consolidator) or due to any other issues.

Payment

2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle.

2.2  Full payments of booked service is due prior to the commencement of the service.

2.3 Charge of £20 will incur if car needs to be returned after midnight.

2.4 Wizpark Limited is responsible for the website payment transaction.

Cancellations

3.1 A booking may be cancelled upto 24 hours prior to the date for which the service has been booked, and a full refund less £15 administration cost will be made.

3.2 No refunds will be given for any cancellation or non use of our service made within 24 hours of the dayof travel.

3.3 Any customer wishing to curtail length of stay for a service once that service has commenced will be liable to pay the fee for the whole service booked.

3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £15 for each and every amendment made. All ammendments must be sent via email.

Liabilities and other Terms

4.1 Our insurance covers our legal liabilities.

4.2 Vehicles and contents are left at the owners risk whilst the vehicle is parked. Our insurance covers whilst moving your car from airport to our compound or for any other purpose.

4.3 Claims for damage will not be considered unless reported to our staff immediately on the return of the vehicle at the terminal and written confirmation is obtained to confirm damage.

4.4 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass, tyres and alloys however caused.

4.5 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.

4.6 Your vehicle must be taxed and comply with the road traffic act 1988. This is deemed by us to the case for the whole duration while the vehicle in our possession. Any liabilities occurred by our company as a result of the client’s vehicle not complying with the Road Traffic Act, the customer will be held responsible for all costs/liabilities incurred by the company.

4.7 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. Only the keys should be given.

4.8 In the event that the car acquires a puncture (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing the tyre.

4.9 In the event that the vehicles do not start due to a flat battery, we reserve to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump start your vehicle.

4.10 In the event we have to pick you up from the terminal building, due to mechanical failure of your vehicle, we reserve the right to charge for this and any associated costs that may incur.

4.11 We require the customer to have the spare key for their vehicle, which would we require to be taken with the customer.

4.12 During certain busy periods or lengthy periods of stay, your car may be parked in one of our larger compounds which could be upto 15 miles (one way), depending which terminal you have dropped your vehicle off and they might not be equipped with CCTV cameras.

4.13 In the event that your vehicle needs to be repaired, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from their at no cost to ourselves. We will not agree or authorise for any works to be carried out by dealerships even in the event vehicle forgoing its warranty.

4.14 On certain occassions some of the bookings are fulfilled by our sister companies.

Exclusions and limits to our responsibility:

5.1 We will accept legal responsibility for the following:

5.2 Loss and damage covered by your own insurance.

5.3 Any indirect loss as a result of damage or loss of the vehicle (such as loss of earnings).

5.4 We will not pay more than £15,000 for loss of damage to the vehicle.

5.5 We are not responsible for any interior condition of the car since it’s not checked at any time.

5.6 We will not be held liable for any delayed or missed flights as a direct  or indirect result of our service.

5.7 We will not be responsible for any minor scratches or dents (whether marked on this document or not) which may not be possible to identify in confined times and weather conditions.

5.8 We will not be responsible for any chips or broken glass to the vehicle whether mention on this document or not .

5.9 We will not be responsible for any valuables left in the vehicle while in our custody.

5.10 We will not be responsible for any discolour  of paintwork or dents or scratches that may become visible after a car wash.This is regardless if the dents and scratches are mentioned in this document or not.

5.11 We will not be responsible for any damage to any alloys or tyres regardless of if any damaged is mentioned on this document.

5.12 In the event that we agree to any form of repair or compensation (whether liability is admitted or not by us) you (the client) will be responsible for the excess of any claim being  £100 for any claims up to £500 and £750 excess for any claims in excess of  £1000.

5.13. We shall not be liable to cover any vehicles for theft/fire or any damage caused by the act of God or Nature while in our custody.

5.14. We will not be responsible for any claims of any nature below £500.00 including dents, bumps and scratches.

Changing the conditions:

6.1 These conditions will remain in force unless the change has been in writing with our selves or with our written permission.

Terms and Conditions of Business

Meet and Greet Service

1. Definitions

(a) The Company – Flexi Parking Heathrow UB7 0JD

(b) The Customer - The person named in the documentation submitted by the Company when confirming the booking.

(c) The Compound - The Company's premises, or any new or temporary premises used from time to time.

(d) The Personal Travel Assistant - the representative of the Company responsible for looking after the Customer's arrival at (and departure from) the airport, and the transit of their vehicle to and from the relevant compound.

(e) The Vehicle shall mean the vehicle which is received into the compound and shall include a standard saloon car or smaller, estate car, 4x4, MPV and the like.

2. Basis of Contract

(a) If certain terms are deemed unenforceable, this should not render the entire contract unenforceable i.e. The terms, or parts thereof, are severable.

(b) The Terms contained in this entire document are extremely important as they specify those matters for which the Company does not accept responsibility. We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However, please do not assume that the Terms which applied on one occasion when you booked a service with us will continue to apply when you next book. We recommend that you re-check these Terms before booking to satisfy yourself that you accept them.

(c) This contract is governed by English law.

(d) Your statutory rights are not affected.

(e) A contract only exists where the Company sends by automated email, and the customer ensures receipt of, the written acknowledgement of the booking (Booking Confirmation) from the Company and where good payment has been made for such. Where for any reason the price shown in the booking is incorrect, the company reserves the right to rectify the error either by charging any additional amounts to the customer’s credit card used at the time of booking or at the customer’s request to cancel the booking and refund the amount paid. The company also reserves the right to cancel bookings for operational reasons at its absolute discretion and refund the booking cost without charge to the customer where it sees fit.

(f) Payment may only be made to the Company (not to any other person whether in the Company's employment or not) by such credit or debit cards accepted by the Company at the time of booking, or by other agreed cleared funds prior to departure.

(g) The Customer grants the Company the right to make any extra charges arising in relation to the parking with us, retrospectively via the Customer's payment card used at the time of the original booking. Please refer to clause (r) below for full details of extra services provided and relevant charges and terms of application by us.

(h) The provision of our services is carried out solely and entirely on the understanding that the Customer accepts, fully and completely, the Company's terms and conditions, which also include the cancellation and surcharge policy. The booking confirmation email, which contains the instructions for using the service, also forms part of the Company's terms and conditions. Whilst we provide a high-value service we are nevertheless a low-cost Company and it is important that Customers appreciate when booking, that our terms and conditions are designed to enable us to keep our costs under our own control and within pre-determined limits.

(i) We reserve the right to cancel bookings due to circumstances beyond our control. In such an event we will endeavour to provide affected Customers with reasonable notice so they can make alternative arrangements.

(j) The company's opening hours for this service are 07:30 to 21:00 7 days a week. In all other instances, meet times between 2300 and 0500 are by prior arrangement in writing only, except where the Company at its absolute discretion decides to provide such service and then only in accordance with the restrictions stated herein. Where no prior arrangement has been made, the Company will monitor flight times and endeavour to return a vehicle where the landing time is after 0000 hours but no later than 0130 hours. The Company will not offer any service for landing times between 0130 and 0500 hours unless agreed by the Company IN WRITING (text or email) in advance. The customer must put all such requests in writing and ensure that the Company confirms the appointment by text or email together with the agreed cost. An extra charge at the rate of £12 per hour (calculated by reference to complete periods of 15 minutes (£2.50 per period) will be made for meet times between 0000 and 0130 hours, as well as a car park charge of £4.30 to enable the driver to park another vehicle in the short stay car park for transport back to the Company's compound after drop off. When the company has not been advised by the customer of an arrival time between 2300 and 0500 hours the Company will at its absolute discretion decide whether to offer cover during these hours and if it is able to do so, will be entitled to make the appropriate charges whether or not the customer arrives at that time or whether they fail to show.

(k) The Company cannot accept liability for any consequential loss arising under any of the terms and conditions set out herein, including, but not exclusively, any loss of profit, enjoyment, revenue or earnings. The company does not accept liability for any failure by it to perform its obligations due to an event beyond its control. This includes civil commotion, terrorist threats or activity, industrial disputes, adverse weather conditions, closure or congestion of any of the airport's terminals or roads infrastructure.

Customers should ensure they have adequate travel insurance in place, as the Company shall not be obliged to refund any amount paid as a result of the above or the like.

(l) The Company's drivers (Personal Travel Assistants) are insured to drive Customer vehicles which are worth up to the value of £70,000. Customers with cars worth more than this figure may nevertheless book with the Company but on the strict understanding that the Company is not responsible for any excess when a claim exceeds £70,000, and also any claims will be restricted to the proportion that £70,000 bears to the actual value of the vehicle.

(m) The Company will only take responsibility for any damage where same is proved, and where such damage arose as a result of the Company's neglect, wilful misconduct or default and where:

i) the alleged damage is reported to the Personal Travel Assistant at the time the vehicle is collected on the Customer's return to the airport

ii) the alleged damage is clearly indentified on the company's vehicle docket together with a brief description thereof

iii) the vehicle docket is signed by both the Personal Travel Assistant and the Customer.

iv) the customer notifies the company by email to sales@valueparkingheathrow.co.uk within 24 hours of the time the vehicle is handed over, attaching a copy of the return docket and clear photos of the area affected on the vehicle.

v) The company will not accept responsibility where this procedure is not followed.

Once the vehicle is parked in our compound, the responsibility for insurance automatically reverts to the customer's insurance. Our service covers the vehicle only during transit and parking. The company cannot take any responsibility whatsoever for any comments made by, or alleged to have been made by, the company's staff in relation to any claim. Because of variations in Customer arrival and departure times, the Company utilizes the airport short-stay car parks to temporarily accommodate Customers' vehicles. In such instances, whilst the Company will take all due, reasonable care, the Company cannot accept responsibility for any loss or damage caused by third parties to Customer vehicles whilst their vehicle is stored temporarily in such locations. The Company will only take responsibility for any special instructions relating to the operation of vehicles and attachments, where this is put in writing by the customer and where the customer is in possession of written confirmation by the Company. Instructions given verbally to a member of staff cannot be taken as received by the Company. The Company and/or its insurers have the right to have any or all damage repaired by its own agents. For this purpose, the Customer must make the vehicle available to the Company or its agents for inspection and repair, and allow them to remove the vehicle from the Customer's possession for this purpose.

(n) The Company urges Customers to make sure that not only their vehicle but also any contents, including radio, audio and navigation equipment as well as other valuable items such as roof and bike racks, are fully and properly insured under their own insurance policies for damage, theft, vandalism and all other risks. The Company does not accept responsibility for any mechanical, structural or electrical failure or wear and tear to any part of the customer's vehicle whilst in its custody. The Company cannot take responsibility for any loss in this regard. Customers with concerns over such items should contact the Company in writing in order to see whether the Company is able to make special arrangements. Any such arrangements will only be valid provided this is put in writing by the customer and where the customer is in possession of written confirmation by the Company. Instructions given verbally to a member of staff cannot be taken as received by the Company. The Company will take all reasonable care of Customers' vehicles and their contents but the Company cannot accept responsibility for theft either of the vehicle or any of its contents or attachments. The Company urges Customers not to attach other keys or items of value to the car key they hand over along with their vehicle, as the Company cannot take responsibility for any loss in this regard. Whilst every care will be taken with car keys, in the unlikely event a car key is misplaced, damaged or stolen, The Company limits its indemnity for a replacement key to £100.

(o) The Company does not accept responsibility for delays incurred during the provision of its services as a result of factors outside its control such as security alerts or severe airport traffic delays affecting the surrounding infrastructure or where the customer has failed to follow the step by step instructions or turned up at such a time which would leave insufficient time to make the journey to the airport. In such circumstances, the Company will endeavour to update the Customer regularly via the mobile contact number provided by the Customer when booking. The Company cannot take responsibility where the number provided has changed and has not been communicated to the Company.

 (p)  Cancellations & Amendments

a)       Any amendments to be made to a booking will be subject to amendment fee of £10.00 unless agreed. There is no charge if you need to make an amendment in your car details, contact number, email address, flight number (if misspelled or was unknown at the time you made your reservation), your first name or last name (where misspelled).

b)       A booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and a full refund less £15 administration cost will be made.

c)       No refunds will be given for any cancellation or non use of our service made within 24 hours of the day of travel.

d)       Any customer wishing to curtail the length of stay for a service once that service has commenced, will be liable to pay the fee for the whole service booked

e)       Any alterations, including providing missing information such as vehicle details made within 24 hours of departure and during the duration of stay will incur a charge of £10 for each and every amendment made. All amendments must be sent via email.

If the Company itself needs to cancel bookings, affected Customers will be refunded in full.

(q) All prices and promotions are subject to change without prior notice at the Company's discretion.

(r) Extra Services arising due to changes in itinerary and Costs thereof.

In order to keep its charges as low as possible and yet maintain a high standard of service, the service is appointment based and, accordingly, meet times different to those in the booking will incur extra services and charges for these. Customers should read the terms below carefully and follow the instructions in their booking confirmation to avoid these charges where possible.

(N.B. Where our operations team agrees at its absolute discretion that customers can met early, this should not be read as tacit admission that the charges will not be made in such circumstances as these are predicated purely upon the times booked and the actual times met. No changes to charges can be authorized by operations staff or any other person).

The customer authorizes us to charge the credit/debit card used by them when booking for any extra charges which arise in accordance with these terms and conditions. In order to keep administration costs to a minimum, we will only advise customers of charges of £10 or above or provide invoices upon request.

Due to the frequency with which customers' itineraries change and the extra costs this involves, as well as to keep administration costs to a minimum, it is the Company's policy to set out in advance of the use of the service, the amounts of those extra costs that will apply if the service provided is different from that prepaid in the original booking. Where applicable, charges will be made in due course after a customer's date of travel. However during peak travel periods, charges may take up to 6 weeks to be processed.

The Following Extra Service Charges Will Apply*:

1. Meet times between 0000 and 0500 will be charged at the rate of £12 plus £12 per hour thereafter (calculated by reference to complete periods of 15 minutes or part thereof, so £3.00 per period). In addition, a car park charge of £4.30 will be charged to enable the driver to park another vehicle in the short stay car park for transport back to the Company's compound after drop off.

Also meet times between 0000 and 0500 are by prior arrangement in writing only, except where the Company at its absolute discretion decides to provide such service and then only in accordance with the restrictions stated herein. Where no prior arrangement has been made, the Company will monitor flight times and endeavour to return a vehicle where the landing time is after 0000 hours but no later than 0130 hours.

2. If after the day of departure, a customer extends their parking duration from the dates originally booked, extra days will be charged at £12.00 per day.

3. Turning up or Failing to turn up without notification, will incur a charge of £20.

4. Changes to arrival/departure times advised on the day of travel, or within 12 hours of the time the customer wishes to be met if advised the day before, will incur a charge of £10 to cover the Company for extra staff and ancillary costs (e.g. use of the short stay car parks).

5. Any additional parking charges incurred by the company as a result of the customer taking the vehicle into the car park earlier than the collection time agreed with the company or its operations team, will be charged to the customer's credit card.

6. Jump starting or attempting to jump start vehicles which fail to start will be charged at £15.

7. A charge of £10 will become due 24 hours before date of Departure for missing information critical to the provision of the service e.g .Vehicle details (Registration number, model).

8. If a customer upon return is delayed in baggage reclaim or takes what we consider to be an inordinate length of time to exit the terminal, we reserve the right to park their car temporarily in the short stay car park at a small charge to the customer, so that we can attend to other customers in the meantime.

9. Any amounts incurred by the company in respect of parking charges made by BAA for use of any particular car park at the terminal used by the customer - see BAA Terminal Charge Page for full details).

10. The company provides at its absolute discretion a service to customers who arrive early / late for their appointment for a nominal sum of £4.30 which partly defrays the cost of using the Heathrow short stay car parks and interchanging staff to deal with changes.

11. Meet times between 22:00 and 23:00 hours will incur a £6 surcharge unless pre-booked.

12. Meet times between 23:00 and 00:00 hours will incur a £12 surcharge unless pre-booked.

13. The Customer must call the correct and latest Operations team telephone number on the days of travel as per the text message updates sent by Value Parking Heathrow prior to dates of travel. Customers who fail to contact the correct Operations Team will be charged an Admin fee of £20.

The above list is not exhaustive and other charges may apply. However, in such cases the company will endeavour to obtain your approval in advance. Any such recharge (for example, if a tyre deflates while you are away and needs repairing/replacing on your behalf) not mentioned above will not exceed £20 unless agreed in advance with the customer.

3. The Company's Liability

(a) Storage, Movement or Relocation of Customers' Vehicles

The Company will store your vehicle in the relevant secure compound. Occasionally, the Company may move vehicles for security or other reasons to other secure compounds operated by the Company. Vehicles will be fully insured for road risks during this process up to a value of £70,000.

All members of staff are trained to the highest standards of best care and practice. However, whilst the Company takes every care when driving your vehicle to and from the airport terminal (or between compounds), and when parking it in the relevant secure compound, we have to provide for the possibility that despite those efforts the occasional incident of damage will nevertheless occur.

Our drivers are fully insured for damage whilst your vehicle is in transit between the airport terminal and the compounds and during the process of parking your vehicle. In the interests of transparency, we must make it clear that we do not take any responsibility, inter alia, for the following caused, or arising, during the process of transit, parking or storage (whether caused accidentally or by way of vandalism):

1. Theft of, or from, your vehicle, unless such theft is caused by the negligence of the Company, its agents or employees, and then only to the extent that the Company's negligence has caused or contributed to the relevant loss.

2. i) Broken or damaged windscreens or other glass in vehicles.

ii) Small dents/scratches or the like especially to bumpers and number plates both front and back, of a type any vehicle would be exposed to in any car park scenario.

3. Punctures, deflated tyres or other tyre / wheel damage

4. Damage caused as a result of acts of nature or chance e.g. damage caused by flying debris from trees, other vehicles, birds or animals, etc.

5. Any other damage beyond our control

6. The failure of any vehicle for any reason to start or run. In this respect, the Customer will be responsible for any costs incurred by the Company. Furthermore, the Company cannot take responsibility for any delays caused directly or indirectly as a result, and may take such action as it reasonably considers necessary to move the vehicle, if it is causing obstruction and/or access problems for other vehicles in a compound. Further charges may apply in such circumstances

(b) Security of Vehicles and Contents

The Company provides every Customer with a secure off airport compound (uncovered) in which their vehicle is parked and a secure safe where their car key will be stored. Some of the company's compounds are ParkMark approved and others are compounds that have been vetted by the company itself as having adequate facilities for the security of customers vehicles.

The Company cannot accept responsibility for any damage or other loss, unless proven to be as result of the Company's negligence and/or wilful misconduct. The Company cannot take responsibility for any loss, by way of theft, of the vehicle or its contents. The Company can take no responsibility if a third party uses a Customer's security password fraudulently and takes possession of the Vehicle.

While the Company takes all reasonable steps to ensure that the compounds are secure, it does not guarantee that they are a secure environment. The Company provides every Customer with a secure compound in which their vehicle is parked and a secure safe where their car key will be stored. However, the Company cannot accept responsibility for any damage, unless proven to be as result of the Company's negligence and/or wilful misconduct. The Company cannot take responsibility for any loss, by way of theft or vandalism of the vehicle or its contents. The Company can take no responsibility if a third party uses a Customer's security password fraudulently and takes possession of the Vehicle.

(c) Claims procedure

The Company will deal efficiently, fairly and professionally with any claims. In the event of a claim, the customer must follow all the necessary procedures and provide the company with all the necessary paperwork to enable the claim to be fully assessed. The company will take no responsibility where, for any reason, the paperwork required is either incomplete or not produced at all. However, it is a condition of our/your acceptance of the contract with us that, in the unlikely event of a claim, the Company and/or its insurers have the right to have any or all damage repaired by its own agents and for this purpose the Customer must make the vehicle available to the agents for inspection and repair, and allow the Company or its agents to remove the vehicle from the Customer's possession for this purpose.

In the event of a claim, please write to the Company at the address shown above setting out full details of the claim (Email notifications are acceptable).

For the peace of mind of our Customers, we wish to make it clear that any work carried out by the agents on behalf of ourselves or our insurers will be carried out to insurance standards. Where the vehicle is rendered unroadworthy, or needs to be taken away from the customer for repair, the Company will not be responsible for the provision of a replacement vehicle unless the Vehicle needs to be away from the Customer for over 3 days. For each additional day, the Company will provide a basic courtesy vehicle (E.g. Ford Fiesta type vehicle) subject to terms and conditions and the costs thereof must be agreed by us in writing before it is booked. The Customer will be responsible for its fully comprehensive insurance.

(d) Complaints Procedure

All complaints (which should be distinguished from claims dealt with in (c) above), will be taken very seriously indeed, as they provide us with important, independent feedback from our Customers about our standards of service, prices and general Customer care. For this reason, complaints should be addressed to the managing director of the Company at the address shown above or preferably by email sales@valueparkingheathrow.co.uk. Please set out full details of the complaint.

Although, of course, we hope that complaints are not necessary, if they do arise, we are committed to resolving them quickly, amicably and to the Customers' complete satisfaction. In the event a complaint is upheld, it is the company's policy not to make money refunds or partial money refunds and any offer made by the company can only be made in conjunction with a future use of our services. In this respect, the decision of the company is final.

4. The Customer's Liabilities / Responsibilities

The Customer is responsible, inter alia, for ensuring that:

(a) The company requires the customer to bring 2 keys for their vehicle, one which the customer should retain and one to give to the company. The company accepts no liability for any faulty keys, alarm fobs and house or other keys left on the key ring.

(b) The vehicle used by them is taxed, MOT'd and insured and is also in a roadworthy condition with an adequate amount of fuel. Where the Company considers there may be insufficient fuel, it reserves the right to put a gallon of fuel into the tank and charge this to the Customer's payment card. A charge of £5 plus the cost of the fuel will be made for this service. N.B. The Company reserves the right to refuse to drive any vehicle which in its absolute discretion it determines to be unroadworthy.

(c) They will indemnify the Company against any fines incurred by the Company as a result of any inadequacies in the above.

(d) They are contactable en-route on the dates of their travel on the mobile contact numbers provided when booking. No responsibility will be accepted by the Company for delays or extra charges incurred as result of not being able to contact the Customer on the dates of their travel or where the customer fails to contact us due to not having their booking confirmation with them.

(e) They must follow the procedures for meeting us upon departure from, and upon returning to the airport, as detailed in the booking confirmation email. No responsibility will be accepted by the Company for delays or extra charges incurred as result of Customers not adhering to these procedures.

(f) They fully inspect their vehicle upon return in the presence of their P.T.A, as the company cannot take responsibility for any damage claims, made or alleged, once the vehicle has left its possession, whatever the circumstances. The vehicle should not be taken away until this process has been fully completed.

(g) Where the customer is unable for any reason whatsoever to inspect the vehicle fully before leaving the Terminal, it is his/her responsibility to call for a senior representative of the company so that an alternative can be agreed before the vehicle leaves our possession. The company will not take responsibility where damage is claimed at a later time and where this process has not been followed.

It is also the customer's responsibility in this regard to ensure that:

1) The customer’s docket handed to them upon departure is signed both on departure and return by both their P.T.A. as well as the customer to show the condition of the vehicle at both times, so that any damage to the vehicle at either time is clearly shown at each point.

2) In the event of a claim they send the fully completed document to the company along with their formal claim including photographs.

(h) They check that the travel, vehicle and contact details confirmed in the booking confirmation email paperwork is accurate and advise the Customer Care team in writing via email at sales@valueparkingheathrow.co.uk or if your appointment is within the next 24 hours by sending a text to the company’s Operations mobile number (07850 171366) regarding any inaccurate or missing information. It is the responsibility of the customer to advise us if they do not receive a reply to their text.

(i) If a Customer's outbound or return travel dates change, the Customer must give the company (via the operations number) at least 12 hours notice to avoid a potential delay. If general travel details change such as travel times / terminal / vehicle, the Customer must follow strictly the instructions set out in the booking confirmation by texting or emailing as appropriate the Customer Care Team or the company’s mobile number – 07850 171366, giving reasonable advance notice of any such changes and on the understanding that emails are accessed Mon-Fri (excluding Bank Holidays) during normal working hours whereas texts are accessed during normal opening hours (0500 - 2300). Responsibility lies with the Customer to confirm acknowledgement by the Company of any such changes. Charges may apply and result in delays on the day if the Customer does not adhere to this procedure. Certain changes will in any event incur extra charges in accordance with our Surcharge Policy. Certain changes can be made free of charge by visiting the Company's website and clicking on Reservations (See the website menu near the top of the Meet and Greet page) and Amend Existing Reservation. Any amendments made by the company will incur a charge of £2.40.

5. Variations of Terms and Conditions

These terms and conditions can only be varied in writing by the Company on the Company's headed notepaper.

We must emphasise that Customers cannot rely on anything said by any member of staff or any other party whether employed by the company or not, to change or vary this contract in any way.

Any comments, opinions or ‘advice’ given by or elicited from members of staff at any time before, during or after the performance of the service is to be regarded as relating solely, to the physical, operational activities necessary to carry out the service, and cannot replace or vary in any way the terms agreed on the date of this booking.

These Terms of Service (hereinafter called “Terms”) are effective as of 15th of September, 2014, hereinafter referred to as (the “Effective Date”) between Customer (hereinafter referred to as “Customer”), and Bon Voyage Parking (hereinafter referred to as “Company”).

ACCEPTANCE OF TERMS

• • Company provides its Service (as defined below) to Customer through locality located at Heathrow Airport parking subject to these Terms.
  • By accepting the Terms, or by accessing or using the Service or Website, the Customer represents and acknowledges that they have read, understood, and agree to be bound by these Terms, and that the information the Customer provides in registering to the Service is accurate, complete, and is within the Customer’s right to use.
  • Customer acknowledges that these Terms constitute a binding contract Between Customer and Company, and further acknowledge that these Terms govern the Customer’s use of the Service.

DESCRIPTION OF SERVICE

• Company will provide the following:

  • The Company will move, park and return Customers vehicles from short/long term airport parking.
  • Provide fully insured drivers to operate Customers vehicle between airport and parking compound.
  • Provide jump start service for your vehicle in the event the vehicle does not start; however, we will not be held responsible for any consequential damage as a result of this service.
  • Provide tyre service In the event that the car acquires a puncture including slow puncture resulting in the need to either inflate the tyre or change to the spare tyre.

  Customer will provide:

  • Spare keys. We require customers to have a spare key to the vehicle.
  • Proof that vehicle has a current MOT.
  • Proof that vehicle complies with all statutory and regulatory requirements regarding the use of motor vehicles.
  • Company does not provide towing services.

DISCLAIMER OF WARRANTIES AND LIABILITY

• • We will be liable to pay compensation for any neglect by our employees while in possession of the vehicle for the moving, parking and returning to customers only.
  • We accept no liability for mechanical, structural and electrical failure of any part of your Vehicle, including but not limited to; windshields; windows; mirrors; tyres and wheel hubs.
  • We will not be held responsible for any deterioration in the condition of the vehicle while in our keeping.
  • We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables which are left on the key ring or inside the vehicle.
  • We will not accept liability for any loss or damage covered by your own insurance.
  • Claims for damages must be reported immediately to our staff immediately on delivery of the car to the airport.
  • Claims will not be considered if reported after the vehicle has been returned to your possession and there is a delay in reporting any claims that cannot be verified by our staff.

ENTIRE AGREEMENT

• • This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, all previous understandings whether oral or written having been merged herein. No representations or warranties have been made other than those expressly set forth herein. Without limiting the foregoing, the parties have not relied on any oral statements that are not included in the Terms. The Terms may not be changed, modified, renewed, extended, or discharged or any covenant or provision hereof waived except by an agreement in writing signed by both parties. These Terms supersede prior versions of these Terms.
  • Notwithstanding the foregoing, we may amend these Terms from time to time, in which case the new Terms will supersede prior versions. We will notify Customer of such changes and direct Customer to the latest version.

GOVERNING LAW

• The validity, interpretation and performance of these Terms shall be governed by the laws of the United Kingdom without giving effect to the conflicts of law’s provisions or principals thereof.

PLEASE ENSURE YOU HAVE READ THESE TERMS AND CONDITIONS                                                                                                        

* Booking through our website and consolidators are considered as your booking is confirmed and you have agreed to all our terms and conditions once you received the booking confirmation via e-mail.

* We will make every effort is made to ensure collection and deliveries of the vehicle are made at the requested times , we do not accept any responsibility for delays of its service , caused as a result of circumstance’s beyond our control, such as delayed flights, traffic congestion, security alerts, road accidents, baggage delays , weather conditions, immigration delays etc ..

* Any extra days of stay will be debited from the customers account and payment collected while return of the vehicle. Any extra days will be charged at a daily rate of £15.00.

* Full payment must be paid for the booked service prior to the commencement of the service.

* If you return after midnight from your actual return date that you paid for, and if your car needs to be delivered after midnight, a additional charge of £25.00 is applied.

* A booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and refund will be given after deducting £15.00 admin fee.

*Any customer wishing to reduce the length of stay for a service once that service has been booked will be liable to pay the fee for the whole go the service booked. No refunds will be given for any cancellations or none use of our service made within 24 hours of the day of travel.

*Any amendments made within 24 hours of departure and during the duration of stay will sustain a charge of £20.00 for each and every amendment made . All amendments must be made via e-mail.

*No claims for damage can be made unless the damage was reported to the attention of our representative upon collection of your vehicle on your return. Your insurance must cover your vehicle against your car parked with us, for theft, fire , flood spiteful damage.

*We expect our staffs are treated in a respectable manner and offences against our staffs will be taken seriously including verbal abuses.

*Our insurance covers our legal liabilities.

* Removable items  which are left unattended are left at the owners risk while the vehicle is in our custody.

*We will not be held responsible for any claims of any nature below £700.00 including dents, bumps and scratches .

* We do not accept liability for any loss or damage whatsoever caused unless proved to be caused by the lack of care of our employees.

*The customer must ensure that , the vehicle is roadworthy and holds a road tax, mot and insured to comply with road traffic act 1988.

* We except no liability for structural, mechanical and electrical failure of any part of the vehicle .

* We except no liability for windscreens, glass chips, tyres , clutches and in certain alloy wheels howsoever caused.

*Only in the event of a road accident we will make arrangement  for you get to your destination. This is not applicable for break downs and tyre puncture or any mechanical, technical or any electrical faults, etc .

*Any repairs to be carried out to your vehicle must be carried out by a garage approved by us . You will be responsible for the delivery and collecting the vehicle . We will not agree for any works to be carried out by the dealership even if the vehicle is still under its warranty.

* Modified vehicles from their original manufacture’s specifications e.g. life or lowering kits oversized tyres/body kits ,suspension adjustment we are not responsible/liable for any resulting damage as the dynamics to driving these modified vehicle is not to industry standard.

* In event that the car acquires any form of puncture, we will help you in every possible way to assist but you are responsible for the cost of the changing or replacing or repairing the tyre.

* We accept no liability for any faulty alarm fobs , faulty keys , broken keys or any other keys left on the key ring. In the event of vehicles not starting you are responsible for your car. Only the car key should be given to the driver.

*We will not hold any responsibility for any result of us have to jump-start your vehicle.

*We require the customers to have a spare key for the vehicle, which would we require to be taken with the customer.

* During certain busy periods or lengthy periods of stay, your car may be moved and parked in any of our other overflow compounds. These overflow car parks could be parts of public car parks which we have a special arrangements with these car parks.

* Any indirect / direct loss as a result of damage or loss to the vehicle such as loss of missed flights/ hotel chargers etc .

* Damage or loss covered by your own insurance. No vehicles will be covered for flood / Theft / Fire / Malicious damage or any other intervening act of nature whist vehicle is parked in our custody.

* We will not pay more then £20,000 for loss or damage of the vehicle.

*We work hard to deliver your vehicle back to you with in 60 mins depending on weather conditions and traffic .

* We will not be held liable for any missed or delayed flights / car hire charges as a direct or indirect result of our service.

*We will not be responsible for any discolour of paintwork / scratches or dents that may become visible after a rainfall/ car wash . This is regardless if the dents/ scratches mentioned in the document or not .

*We are unable to accept vehicles that are fitted with a roof box that do not fall under the height restrictions within the airport car parks.

In the event of a customer booking the service with a vehicle fitted with a roof box the company will not accept liability for any damage.

* The internal condition of the vehicle is not checked at anytime and no responsibility is accepted for the interior conditions.

* We will not be responsible for any dents and minor scratches which may not be possible to seen in weather conditions.

* We reserve the right to change or modify these terms and conditions according to the need of the business  without prior notice.

Customer complains procedure .

* All complains need to be made via email/letter/to our office .

*A member of our complains team will respond back to you within 4 working days .

*Please note that all matters are dealt by writing . Any issues/incidents raised whilst picking or dropping your vehicle need to be made apparent to a Driveparkme staff member of which would be reported and logged back to the duty manager . No acceptance of liability can be made until the matter is throughly investigated.

*These conditions will remain force unless the change is made in writing directly with ourself and with our written permission . 

If you have any questions about our terms and conditions . Please contact us .

07907871918 / 07907571917

okBookings & services

• Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.
• We advise you to arrive at car park at least 30 minutes prior to check in time with your airline. In normal road conditions it can take up to 15 minutes for our chauffeurs to reach terminals, however we cannot be held liable if bad traffic causes you to miss your flight or any other loss.
• All reservations are non-transferable either from you to someone else or between different car parks.
• The booking you make is valid only for the times, dates, price and terminal specified in your booking and Quotes are valid at the time of booking only.
• If you are late by 30 days from the fixed exit date to collect your vehicle you need to inform us by email providing all the details required by us. Contact our customer services team in such an event.
• We will deem the vehicle to have been abandoned in such circumstances, providing we serve not less than 30 days notice. We shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the tariff of your chosen service. We will send the balance amount by cheque.
• When you return to collect your car we will pay for up to 15 minutes in the airport terminal collection car park, so it is important that you call us when you are almost ready to collect your car. If you go over 15 minutes you will be required to pay the airports standard fee in order to exit the car park.
• We do our best to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays.
• All services are subject to availability.

Payment

• You must ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorisation, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us.
• Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £20.00.,
• Full payment of booked service is due prior to the commencement of the service
• If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, a additional charge of £25.00 is applied.

Cancellation & Amendments

• Easy Parking Heathrow terms are applicable for any cancellations and amendments prior to departure.
• Any customer wishing to curtail length of stay for a service once that service has commenced will be liable to pay the fee for the whole service booked
• Any alterations made during the duration of stay will incur a charge of £10 for each and every amendment made. All amendments must be sent via email.

 Liabilities:

• Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. Any liabilities occurred by Our Company as a result of the client's vehicle not complying with the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred by the Company.
• We cannot accept liability for any mechanical, electrical or structural failure of any part of your vehicle including Windscreens, Glass, Tyres, Alarms, Immobilizers, Flat-Batteries, and Wheels etc.
• We will not be held responsible for any deterioration in the condition of the vehicle while in our keeping.
• We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables which are left on the key ring or inside the vehicle.
• We require customers to have a spare key to the vehicle which they take with them.
• Any claims for damages must be reported immediately to our staff immediately on delivery of the car to the airport.
• Any claims will not be considered if reported after the vehicle has been returned to your possession and there is a delay in reporting any claims that cannot be verified by our staff.
• In the event that the vehicle dose not starts due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.
• In the event that your vehicle needs to be repaired as result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty.
• During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Secure Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off. Please note the security level at these secondary compounds may not be at the same level as the main compound.
• We will not be offering any other vehicle as a substitute (courtesy vehicle) while your vehicle is in repair.
• We cannot generate the safety of vehicle nor their contents. Also the car parks are open-air surface compound.
• We cannot accept liability for damage to the vehicles or other property arising from acts of God or natural causes/disasters or any causes beyond our control.
• Easy Parking Heathrow Service Operator accepts no liability if you lose your Return Receipt and this is presented to the Company by a third party who uses it fraudulently to take the delivery of your vehicle.
• Once you have made the booking, the terms which apply are those which were on the website at the time of booking. Please do not assume that the terms which applied on one occasion when you booked a service from us will continue to apply when you next book.
• Easy Parking Heathrow Service Operator will not accept any liability for your vehicle if you opt for car wash and any old dents and scratches becomes visible after valeting.
• The customer must assure that he/she is the owner of the car or has the power to deal with the car as if he/she were its owner.
• It is the Customer's prime responsibility to display a valid tax disc and comply with the Road Traffic Act. The customer is responsible for any fines, liabilities and consequential loss we incur from a failure to do this. We reserve the right to refuse your vehicle on the day and no refund will be given.

Bookings & services

• Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.
• We advise you to arrive at car park at least 30 minutes prior to check in time with your airline. In normal road conditions it can take up to 15 minutes for our chauffeurs to reach terminals, however we cannot be held liable if bad traffic causes you to miss your flight or any other loss.
• All reservations are non-transferable either from you to someone else or between different car parks.
• The booking you make is valid only for the times, dates, price and terminal specified in your booking and Quotes are valid at the time of booking only.
• If you are late by 30 days from the fixed exit date to collect your vehicle you need to inform us by email providing all the details required by us. Contact our customer services team in such an event.
• We will deem the vehicle to have been abandoned in such circumstances, providing we serve not less than 30 days notice. We shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the tariff of your chosen service. We will send the balance amount by cheque.
• When you return to collect your car we will pay for up to 15 minutes in the airport terminal collection car park, so it is important that you call us when you are almost ready to collect your car. If you go over 15 minutes you will be required to pay the airports standard fee in order to exit the car park.
• We do our best to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays.
• All services are subject to availability.

Payment

• You must ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorisation, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us.
• Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £20.00.,
• Full payment of booked service is due prior to the commencement of the service
• If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, a additional charge of £25.00 is applied.

Cancellation & Amendments

• Easy Parking Heathrow terms are applicable for any cancellations and amendments prior to departure.
• Any customer wishing to curtail length of stay for a service once that service has commenced will be liable to pay the fee for the whole service booked
• Any alterations made during the duration of stay will incur a charge of £10 for each and every amendment made. All amendments must be sent via email.

 Liabilities:

• Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. Any liabilities occurred by Our Company as a result of the client's vehicle not complying with the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred by the Company.
• We cannot accept liability for any mechanical, electrical or structural failure of any part of your vehicle including Windscreens, Glass, Tyres, Alarms, Immobilizers, Flat-Batteries, and Wheels etc.
• We will not be held responsible for any deterioration in the condition of the vehicle while in our keeping.
• We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables which are left on the key ring or inside the vehicle.
• We require customers to have a spare key to the vehicle which they take with them.
• Any claims for damages must be reported immediately to our staff immediately on delivery of the car to the airport.
• Any claims will not be considered if reported after the vehicle has been returned to your possession and there is a delay in reporting any claims that cannot be verified by our staff.
• In the event that the vehicle dose not starts due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.
• In the event that your vehicle needs to be repaired as result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty.
• During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Secure Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off. Please note the security level at these secondary compounds may not be at the same level as the main compound.
• We will not be offering any other vehicle as a substitute (courtesy vehicle) while your vehicle is in repair.
• We cannot generate the safety of vehicle nor their contents. Also the car parks are open-air surface compound.
• We cannot accept liability for damage to the vehicles or other property arising from acts of God or natural causes/disasters or any causes beyond our control.
• Easy Parking Heathrow Service Operator accepts no liability if you lose your Return Receipt and this is presented to the Company by a third party who uses it fraudulently to take the delivery of your vehicle.
• Once you have made the booking, the terms which apply are those which were on the website at the time of booking. Please do not assume that the terms which applied on one occasion when you booked a service from us will continue to apply when you next book.
• Easy Parking Heathrow Service Operator will not accept any liability for your vehicle if you opt for car wash and any old dents and scratches becomes visible after valeting.
• The customer must assure that he/she is the owner of the car or has the power to deal with the car as if he/she were its owner.
• It is the Customer's prime responsibility to display a valid tax disc and comply with the Road Traffic Act. The customer is responsible for any fines, liabilities and consequential loss we incur from a failure to do this. We reserve the right to refuse your vehicle on the day and no refund will be given.

These Terms of Service (hereinafter called “Terms”) are effective as of 15th of September, 2014, hereinafter referred to as (the “Effective Date”) between Customer (hereinafter referred to as “Customer”), and Bon Voyage Parking (hereinafter referred to as “Company”).

ACCEPTANCE OF TERMS

• • Company provides its Service (as defined below) to Customer through locality located at Heathrow Airport parking subject to these Terms.
  • By accepting the Terms, or by accessing or using the Service or Website, the Customer represents and acknowledges that they have read, understood, and agree to be bound by these Terms, and that the information the Customer provides in registering to the Service is accurate, complete, and is within the Customer’s right to use.
  • Customer acknowledges that these Terms constitute a binding contract Between Customer and Company, and further acknowledge that these Terms govern the Customer’s use of the Service.

DESCRIPTION OF SERVICE

• Company will provide the following:

  • The Company will move, park and return Customers vehicles from short/long term airport parking.
  • Provide fully insured drivers to operate Customers vehicle between airport and parking compound.
  • Provide jump start service for your vehicle in the event the vehicle does not start; however, we will not be held responsible for any consequential damage as a result of this service.
  • Provide tyre service In the event that the car acquires a puncture including slow puncture resulting in the need to either inflate the tyre or change to the spare tyre.

  Customer will provide:

  • Spare keys. We require customers to have a spare key to the vehicle.
  • Proof that vehicle has a current MOT.
  • Proof that vehicle complies with all statutory and regulatory requirements regarding the use of motor vehicles.
  • Company does not provide towing services.

DISCLAIMER OF WARRANTIES AND LIABILITY

• • We will be liable to pay compensation for any neglect by our employees while in possession of the vehicle for the moving, parking and returning to customers only.
  • We accept no liability for mechanical, structural and electrical failure of any part of your Vehicle, including but not limited to; windshields; windows; mirrors; tyres and wheel hubs.
  • We will not be held responsible for any deterioration in the condition of the vehicle while in our keeping.
  • We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables which are left on the key ring or inside the vehicle.
  • We will not accept liability for any loss or damage covered by your own insurance.
  • Claims for damages must be reported immediately to our staff immediately on delivery of the car to the airport.
  • Claims will not be considered if reported after the vehicle has been returned to your possession and there is a delay in reporting any claims that cannot be verified by our staff.

ENTIRE AGREEMENT

• • This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, all previous understandings whether oral or written having been merged herein. No representations or warranties have been made other than those expressly set forth herein. Without limiting the foregoing, the parties have not relied on any oral statements that are not included in the Terms. The Terms may not be changed, modified, renewed, extended, or discharged or any covenant or provision hereof waived except by an agreement in writing signed by both parties. These Terms supersede prior versions of these Terms.
  • Notwithstanding the foregoing, we may amend these Terms from time to time, in which case the new Terms will supersede prior versions. We will notify Customer of such changes and direct Customer to the latest version.

GOVERNING LAW

• The validity, interpretation and performance of these Terms shall be governed by the laws of the United Kingdom without giving effect to the conflicts of law’s provisions or principals thereof.

BBookings & services

• Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.
• We advise you to arrive at car park at least 30 minutes prior to check in time with your airline. In normal road conditions it can take up to 15 minutes for our chauffeurs to reach terminals, however we cannot be held liable if bad traffic causes you to miss your flight or any other loss.
• All reservations are non-transferable either from you to someone else or between different car parks.
• The booking you make is valid only for the times, dates, price and terminal specified in your booking and Quotes are valid at the time of booking only.
• If you are late by 30 days from the fixed exit date to collect your vehicle you need to inform us by email providing all the details required by us. Contact our customer services team in such an event.
• We will deem the vehicle to have been abandoned in such circumstances, providing we serve not less than 30 days notice. We shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the tariff of your chosen service. We will send the balance amount by cheque.
• When you return to collect your car we will pay for up to 15 minutes in the airport terminal collection car park, so it is important that you call us when you are almost ready to collect your car. If you go over 15 minutes you will be required to pay the airports standard fee in order to exit the car park.
• We do our best to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays.
• All services are subject to availability.

Payment

• You must ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorisation, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us.
• Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £20.00.,
• Full payment of booked service is due prior to the commencement of the service
• If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, a additional charge of £25.00 is applied.

Cancellation & Amendments

• Easy Parking Heathrow terms are applicable for any cancellations and amendments prior to departure.
• Any customer wishing to curtail length of stay for a service once that service has commenced will be liable to pay the fee for the whole service booked
• Any alterations made during the duration of stay will incur a charge of £10 for each and every amendment made. All amendments must be sent via email.

 Liabilities:

• Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. Any liabilities occurred by Our Company as a result of the client's vehicle not complying with the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred by the Company.
• We cannot accept liability for any mechanical, electrical or structural failure of any part of your vehicle including Windscreens, Glass, Tyres, Alarms, Immobilizers, Flat-Batteries, and Wheels etc.
• We will not be held responsible for any deterioration in the condition of the vehicle while in our keeping.
• We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables which are left on the key ring or inside the vehicle.
• We require customers to have a spare key to the vehicle which they take with them.
• Any claims for damages must be reported immediately to our staff immediately on delivery of the car to the airport.
• Any claims will not be considered if reported after the vehicle has been returned to your possession and there is a delay in reporting any claims that cannot be verified by our staff.
• In the event that the vehicle dose not starts due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.
• In the event that your vehicle needs to be repaired as result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty.
• During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Secure Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off. Please note the security level at these secondary compounds may not be at the same level as the main compound.
• We will not be offering any other vehicle as a substitute (courtesy vehicle) while your vehicle is in repair.
• We cannot generate the safety of vehicle nor their contents. Also the car parks are open-air surface compound.
• We cannot accept liability for damage to the vehicles or other property arising from acts of God or natural causes/disasters or any causes beyond our control.
• Easy Parking Heathrow Service Operator accepts no liability if you lose your Return Receipt and this is presented to the Company by a third party who uses it fraudulently to take the delivery of your vehicle.
• Once you have made the booking, the terms which apply are those which were on the website at the time of booking. Please do not assume that the terms which applied on one occasion when you booked a service from us will continue to apply when you next book.
• Easy Parking Heathrow Service Operator will not accept any liability for your vehicle if you opt for car wash and any old dents and scratches becomes visible after valeting.
• The customer must assure that he/she is the owner of the car or has the power to deal with the car as if he/she were its owner.
• It is the Customer's prime responsibility to display a valid tax disc and comply with the Road Traffic Act. The customer is responsible for any fines, liabilities and consequential loss we incur from a failure to do this. We reserve the right to refuse your vehicle on the day and no refund will be given.

  1. These are the Terms upon which we accept internet Bookings on this website. Before your booking is accepted by us you will be prompted to accept these terms and conditions. It is important that you read and understood these Terms before making your Booking. 2. Heathrow Park & Ride Ltd does not accept liability for any loss or damage to your vehicle, its accessories or contents, howsoever caused, including any loss or damage as a result of any negligence of Heathrow Park & Ride Ltd and/or its employees. 

     3. You will indemnify Heathrow Park & Ride Ltd, for all loss and damage by your vehicle to the property of any third party by Heathrow Park & Ride Ltd and/or its employees whilst your vehicle is in care, custody and control of same. 

      4. Heathrow Park & Ride Ltd does not accept goods or articles other than vehicles, their accessories or contents for safe custody and should such goods or articles be left on the premises of Heathrow Park & Ride Ltd then Heathrow Park & Ride Ltd will not be liable for any loss or damage to such goods or articles. 

      5. Heathrow Park & Ride Ltd and its employees have the right to enter locked vehicles and move or drive any vehicles left for parking for purposes reasonably associated with the business of  Heathrow Park & Ride Ltd. We prefer if customers leave their keys with us that they take off their house keys. 

     6. If you are returning earlier than originally advised, you will also need to advise your updated arrival time, date and flight number to avoid additional fees. 

      7. No refund will be made if your stay is shorter than the original booking period. 

      8. You are not entitled to a refund if you do not attend our car park at the start date of your booking.

      9. Your vehicle will be available after payment of the amount due. If you have paid, there will be an appropriate endorsement on this record. 

     10. If your vehicle cannot be started due to electrical or mechanical failure (for example flat battery), we will endeavour to assist if possible, however assistance should not be expected. This is solely your responsibility. 

Terms and Conditions of Business

Meet and Greet Service

1. Definitions

(a) The Company – Value Parking Heathrow UB7 0JD

(b) The Customer - The person named in the documentation submitted by the Company when confirming the booking.

(c) The Compound - The Company's premises, or any new or temporary premises used from time to time.

(d) The Personal Travel Assistant - the representative of the Company responsible for looking after the Customer's arrival at (and departure from) the airport, and the transit of their vehicle to and from the relevant compound.

(e) The Vehicle shall mean the vehicle which is received into the compound and shall include a standard saloon car or smaller, estate car, 4x4, MPV and the like.

2. Basis of Contract

(a) If certain terms are deemed unenforceable, this should not render the entire contract unenforceable i.e. The terms, or parts thereof, are severable.

(b) The Terms contained in this entire document are extremely important as they specify those matters for which the Company does not accept responsibility. We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However, please do not assume that the Terms which applied on one occasion when you booked a service with us will continue to apply when you next book. We recommend that you re-check these Terms before booking to satisfy yourself that you accept them.

(c) This contract is governed by English law.

(d) Your statutory rights are not affected.

(e) A contract only exists where the Company sends by automated email, and the customer ensures receipt of, the written acknowledgement of the booking (Booking Confirmation) from the Company and where good payment has been made for such. Where for any reason the price shown in the booking is incorrect, the company reserves the right to rectify the error either by charging any additional amounts to the customer’s credit card used at the time of booking or at the customer’s request to cancel the booking and refund the amount paid. The company also reserves the right to cancel bookings for operational reasons at its absolute discretion and refund the booking cost without charge to the customer where it sees fit.

(f) Payment may only be made to the Company (not to any other person whether in the Company's employment or not) by such credit or debit cards accepted by the Company at the time of booking, or by other agreed cleared funds prior to departure.

(g) The Customer grants the Company the right to make any extra charges arising in relation to the parking with us, retrospectively via the Customer's payment card used at the time of the original booking. Please refer to clause (r) below for full details of extra services provided and relevant charges and terms of application by us.

(h) The provision of our services is carried out solely and entirely on the understanding that the Customer accepts, fully and completely, the Company's terms and conditions, which also include the cancellation and surcharge policy. The booking confirmation email, which contains the instructions for using the service, also forms part of the Company's terms and conditions. Whilst we provide a high-value service we are nevertheless a low-cost Company and it is important that Customers appreciate when booking, that our terms and conditions are designed to enable us to keep our costs under our own control and within pre-determined limits.

(i) We reserve the right to cancel bookings due to circumstances beyond our control. In such an event we will endeavour to provide affected Customers with reasonable notice so they can make alternative arrangements.

(j) The company's opening hours for this service are 07:30 to 21:00 7 days a week. In all other instances, meet times between 2300 and 0500 are by prior arrangement in writing only, except where the Company at its absolute discretion decides to provide such service and then only in accordance with the restrictions stated herein. Where no prior arrangement has been made, the Company will monitor flight times and endeavour to return a vehicle where the landing time is after 0000 hours but no later than 0130 hours. The Company will not offer any service for landing times between 0130 and 0500 hours unless agreed by the Company IN WRITING (text or email) in advance. The customer must put all such requests in writing and ensure that the Company confirms the appointment by text or email together with the agreed cost. An extra charge at the rate of £12 per hour (calculated by reference to complete periods of 15 minutes (£2.50 per period) will be made for meet times between 0000 and 0130 hours, as well as a car park charge of £4.30 to enable the driver to park another vehicle in the short stay car park for transport back to the Company's compound after drop off. When the company has not been advised by the customer of an arrival time between 2300 and 0500 hours the Company will at its absolute discretion decide whether to offer cover during these hours and if it is able to do so, will be entitled to make the appropriate charges whether or not the customer arrives at that time or whether they fail to show.

(k) The Company cannot accept liability for any consequential loss arising under any of the terms and conditions set out herein, including, but not exclusively, any loss of profit, enjoyment, revenue or earnings. The company does not accept liability for any failure by it to perform its obligations due to an event beyond its control. This includes civil commotion, terrorist threats or activity, industrial disputes, adverse weather conditions, closure or congestion of any of the airport's terminals or roads infrastructure.

Customers should ensure they have adequate travel insurance in place, as the Company shall not be obliged to refund any amount paid as a result of the above or the like.

(l) The Company's drivers (Personal Travel Assistants) are insured to drive Customer vehicles which are worth up to the value of £10,000. Customers with cars worth more than this figure may nevertheless book with the Company but on the strict understanding that the Company is not responsible for any excess when a claim exceeds £10,000, and also any claims will be restricted to the proportion that £10,000 bears to the actual value of the vehicle.

(m) The Company will only take responsibility for any damage where same is proved, and where such damage arose as a result of the Company's neglect, wilful misconduct or default and where:

i) the alleged damage is reported to the Personal Travel Assistant at the time the vehicle is collected on the Customer's return to the airport

ii) the alleged damage is clearly indentified on the company's vehicle docket together with a brief description thereof

iii) the vehicle docket is signed by both the Personal Travel Assistant and the Customer.

iv) the customer notifies the company by email to sales@valueparkingheathrow.co.uk within 24 hours of the time the vehicle is handed over, attaching a copy of the return docket and clear photos of the area affected on the vehicle.

v) The company will not accept responsibility where this procedure is not followed.

Once the vehicle is parked in our compound, the responsibility for insurance automatically reverts to the customer's insurance. Our service covers the vehicle only during transit and parking. The company cannot take any responsibility whatsoever for any comments made by, or alleged to have been made by, the company's staff in relation to any claim. Because of variations in Customer arrival and departure times, the Company utilizes the airport short-stay car parks to temporarily accommodate Customers' vehicles. In such instances, whilst the Company will take all due, reasonable care, the Company cannot accept responsibility for any loss or damage caused by third parties to Customer vehicles whilst their vehicle is stored temporarily in such locations. The Company will only take responsibility for any special instructions relating to the operation of vehicles and attachments, where this is put in writing by the customer and where the customer is in possession of written confirmation by the Company. Instructions given verbally to a member of staff cannot be taken as received by the Company. The Company and/or its insurers have the right to have any or all damage repaired by its own agents. For this purpose, the Customer must make the vehicle available to the Company or its agents for inspection and repair, and allow them to remove the vehicle from the Customer's possession for this purpose.

(n) The Company urges Customers to make sure that not only their vehicle but also any contents, including radio, audio and navigation equipment as well as other valuable items such as roof and bike racks, are fully and properly insured under their own insurance policies for damage, theft, vandalism and all other risks. The Company does not accept responsibility for any mechanical, structural or electrical failure or wear and tear to any part of the customer's vehicle whilst in its custody. The Company cannot take responsibility for any loss in this regard. Customers with concerns over such items should contact the Company in writing in order to see whether the Company is able to make special arrangements. Any such arrangements will only be valid provided this is put in writing by the customer and where the customer is in possession of written confirmation by the Company. Instructions given verbally to a member of staff cannot be taken as received by the Company. The Company will take all reasonable care of Customers' vehicles and their contents but the Company cannot accept responsibility for theft either of the vehicle or any of its contents or attachments. The Company urges Customers not to attach other keys or items of value to the car key they hand over along with their vehicle, as the Company cannot take responsibility for any loss in this regard. Whilst every care will be taken with car keys, in the unlikely event a car key is misplaced, damaged or stolen, The Company limits its indemnity for a replacement key to £100.

(o) The Company does not accept responsibility for delays incurred during the provision of its services as a result of factors outside its control such as security alerts or severe airport traffic delays affecting the surrounding infrastructure or where the customer has failed to follow the step by step instructions or turned up at such a time which would leave insufficient time to make the journey to the airport. In such circumstances, the Company will endeavour to update the Customer regularly via the mobile contact number provided by the Customer when booking. The Company cannot take responsibility where the number provided has changed and has not been communicated to the Company.

 (p)  Cancellations & Amendments

a)       Any amendments to be made to a booking will be subject to amendment fee of £10.00 unless agreed. There is no charge if you need to make an amendment in your car details, contact number, email address, flight number (if misspelled or was unknown at the time you made your reservation), your first name or last name (where misspelled).

b)       A booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and a full refund less £15 administration cost will be made.

c)       No refunds will be given for any cancellation or non use of our service made within 24 hours of the day of travel.

d)       Any customer wishing to curtail the length of stay for a service once that service has commenced, will be liable to pay the fee for the whole service booked

e)       Any alterations, including providing missing information such as vehicle details made within 24 hours of departure and during the duration of stay will incur a charge of £10 for each and every amendment made. All amendments must be sent via email.

If the Company itself needs to cancel bookings, affected Customers will be refunded in full.

(q) All prices and promotions are subject to change without prior notice at the Company's discretion.

(r) Extra Services arising due to changes in itinerary and Costs thereof.

In order to keep its charges as low as possible and yet maintain a high standard of service, the service is appointment based and, accordingly, meet times different to those in the booking will incur extra services and charges for these. Customers should read the terms below carefully and follow the instructions in their booking confirmation to avoid these charges where possible.

(N.B. Where our operations team agrees at its absolute discretion that customers can met early, this should not be read as tacit admission that the charges will not be made in such circumstances as these are predicated purely upon the times booked and the actual times met. No changes to charges can be authorized by operations staff or any other person).

The customer authorizes us to charge the credit/debit card used by them when booking for any extra charges which arise in accordance with these terms and conditions. In order to keep administration costs to a minimum, we will only advise customers of charges of £10 or above or provide invoices upon request.

Due to the frequency with which customers' itineraries change and the extra costs this involves, as well as to keep administration costs to a minimum, it is the Company's policy to set out in advance of the use of the service, the amounts of those extra costs that will apply if the service provided is different from that prepaid in the original booking. Where applicable, charges will be made in due course after a customer's date of travel. However during peak travel periods, charges may take up to 6 weeks to be processed.

The Following Extra Service Charges Will Apply*:

1. Meet times between 0000 and 0500 will be charged at the rate of £12 plus £12 per hour thereafter (calculated by reference to complete periods of 15 minutes or part thereof, so £3.00 per period). In addition, a car park charge of £4.30 will be charged to enable the driver to park another vehicle in the short stay car park for transport back to the Company's compound after drop off.

Also meet times between 0000 and 0500 are by prior arrangement in writing only, except where the Company at its absolute discretion decides to provide such service and then only in accordance with the restrictions stated herein. Where no prior arrangement has been made, the Company will monitor flight times and endeavour to return a vehicle where the landing time is after 0000 hours but no later than 0130 hours.

2. If after the day of departure, a customer extends their parking duration from the dates originally booked, extra days will be charged at £12.00 per day.

3. Turning up or Failing to turn up without notification, will incur a charge of £20.

4. Changes to arrival/departure times advised on the day of travel, or within 12 hours of the time the customer wishes to be met if advised the day before, will incur a charge of £10 to cover the Company for extra staff and ancillary costs (e.g. use of the short stay car parks).

5. Any additional parking charges incurred by the company as a result of the customer taking the vehicle into the car park earlier than the collection time agreed with the company or its operations team, will be charged to the customer's credit card.

6. Jump starting or attempting to jump start vehicles which fail to start will be charged at £15.

7. A charge of £10 will become due 24 hours before date of Departure for missing information critical to the provision of the service e.g .Vehicle details (Registration number, model).

8. If a customer upon return is delayed in baggage reclaim or takes what we consider to be an inordinate length of time to exit the terminal, we reserve the right to park their car temporarily in the short stay car park at a small charge to the customer, so that we can attend to other customers in the meantime.

9. Any amounts incurred by the company in respect of parking charges made by BAA for use of any particular car park at the terminal used by the customer - see BAA Terminal Charge Page for full details).

10. The company provides at its absolute discretion a service to customers who arrive early / late for their appointment for a nominal sum of £4.30 which partly defrays the cost of using the Heathrow short stay car parks and interchanging staff to deal with changes.

11. Meet times between 22:00 and 23:00 hours will incur a £6 surcharge unless pre-booked.

12. Meet times between 23:00 and 00:00 hours will incur a £12 surcharge unless pre-booked.

13. The Customer must call the correct and latest Operations team telephone number on the days of travel as per the text message updates sent by Value Parking Heathrow prior to dates of travel. Customers who fail to contact the correct Operations Team will be charged an Admin fee of £20.

The above list is not exhaustive and other charges may apply. However, in such cases the company will endeavour to obtain your approval in advance. Any such recharge (for example, if a tyre deflates while you are away and needs repairing/replacing on your behalf) not mentioned above will not exceed £20 unless agreed in advance with the customer.

3. The Company's Liability

(a) Storage, Movement or Relocation of Customers' Vehicles

The Company will store your vehicle in the relevant secure compound. Occasionally, the Company may move vehicles for security or other reasons to other secure compounds operated by the Company. Vehicles will be fully insured for road risks during this process up to a value of £10,000.

All members of staff are trained to the highest standards of best care and practice. However, whilst the Company takes every care when driving your vehicle to and from the airport terminal (or between compounds), and when parking it in the relevant secure compound, we have to provide for the possibility that despite those efforts the occasional incident of damage will nevertheless occur.

Our drivers are fully insured for damage whilst your vehicle is in transit between the airport terminal and the compounds and during the process of parking your vehicle. In the interests of transparency, we must make it clear that we do not take any responsibility, inter alia, for the following caused, or arising, during the process of transit, parking or storage (whether caused accidentally or by way of vandalism):

1. Theft of, or from, your vehicle, unless such theft is caused by the negligence of the Company, its agents or employees, and then only to the extent that the Company's negligence has caused or contributed to the relevant loss.

2. i) Broken or damaged windscreens or other glass in vehicles.

ii) Small dents/scratches or the like especially to bumpers and number plates both front and back, of a type any vehicle would be exposed to in any car park scenario.

3. Punctures, deflated tyres or other tyre / wheel damage</