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Terms & Conditions

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  1. Introduction

    1. These terms and conditions shall govern your use of www.mobitairportparking.co.uk(referred to as the "website")
    2. By using our website, you accept these terms and conditions in full.
    3. The website acts only as a booking agent for the service provider for the featured car parks. It does not itself provide the services.
    4. You must read and understand all information about each service provider including their terms prior to purchasing their service. If you have any queries or questions about offered service(s), you must raise them prior to committing.
    5. If you have any queries or need to get in touch for any reason prior to purchasing, email us at info@mobitairportparking.co.uk and we′ll get back to you. You can also call us from 09:00-17:30 Mon-Fri excluding bank holidays.
  2. Booking

    1. Bookings made through the website are deemed confirmed by email containing booking reference number emailed to the email address provided on the booking form.
    2. Bookings made by telephone or online chat will be deemed confirmed by operator with a booking reference number.
    3. All services are subject to availability and Mobit Airport Parking reserves the right not to accept or fulfil a booking. A booking is not a guaranteed place and Mobit Airport Parking may cancel a booking if the service provider advises that it is unable to fulfil a booking. In these circumstances, a refund will be given but Mobit Airport Parking accepts no liability for any consequential loss or losses arising.
    4. All bookings are non-transferable
    5. If for any reason your booking confirmation has not been received you must contact us immediately to avoid any no show / cancellation charges.
    6. It is your responsibility to ensure you have provided correct contact details and read directions to your car park or your full arrival instructions for meet and greet.
    7. If you book one of our Mystery or Saver products, you′ll be getting a great product at a lower rate than you′d otherwise pay. We won′t be able to disclose you what car park that is until after you have purchased. We′ll do our best to tell you anything that might make any of our Mystery / Saver products unsuitable, but if you book, you should do so on the understanding that the Mystery product may not be ideal for your needs. As such, we cannot be responsible if it is not suitable.
    8. Sometimes Mobit Airport Parking may have to make changes to your booking after you′ve made it. Should this happen, we′ll notify you as soon as possible. If the new arrangements are not suitable, we′ll offer you a full refund.
    9. You must print and take booking confirmation email with you when you travel. This will enable the service provider to verify your booking.
  3. Prices and Payments

    1. All prices are for pre-booking are in GBP.
    2. All bookings are subject to a non-refundable booking fee.
    3. Payments for the bookings made via our website or the telephone can only be made by card payment. We accept all major credit/debit cards and Paypal payments.
    4. If a payment by card is declined, Mobit Airport Parking and the service provider reserves the right not to fulfill the services on your booking
    5. Service providers may charge additional fees to cover any extras including terminal parking charges, delays and wider/large vehicles. Please check booking confirmation for any additional surcharges. These charges are charged by the service provider/car parking company independently and bare no relevance our advertised prices.
    6. Mobit Airport Parking acts as booking agents who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, full VAT invoice/receipt can only be obtained from the principal operator providing required service.
  4. Amendments and Cancellations

    1. All amendments or cancellation requests must be made in writing by emailing us at info@mobitairportparking.co.uk or calling us at the number on our website quoting your booking reference number.
    2. Bookings with Cancellation Cover can be cancelled up to 48 hours prior to the departure date. You will receive a full refund on your parking price less booking fee and any upsells that were added at the time of booking.
    3. Bookings made within 48 hours of drop off date will not be eligible for a refund.
    4. Cancellation Cover does not apply for bookings made within 48 hours drop off date.
    5. Any amendments made within 48 hours of drop off date will incur an admin charge of £15 for each amendment made excluding any price difference. All amendments must be sent via email. These charges will be non-refundable if booking is cancelled later on. All cancellations or amendments prior to drop off date must be made directly through Mobit Airport Parking in order to be valid.
    6. Any amendments to pick up date after drop off is completed must be raised directly with service provider.
    7. Customers wishing to shorten the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked.
    8. Non-refundable bookings made for Savers or non-flexible parking products will not be acceptable for cancellations and amendments
    9. Cancellation / amendment requests can only be actioned within office hours (Mon-Fri 9:00am to 5pm)
    10. Once a cancellation or amendment is confirmed, it cannot be reversed.
    11. Refunds will be made to the credit/debit card used at the time of booking.
    12. For the cancellation and amendment timescales, the service will be deemed to have commenced at midnight on the day prior to the commencement of the booked services.
  5. Mobit Airport Parking′s liability

    1. This website provides quotations by searching all the available service providers in our system. When you make a booking, you are deemed to have also read and accepted the specific company's Terms and Conditions. Although this website assists you in making a booking, your service delivery contract will be with your chosen service provider and not Mobit Airport Parking.
    2. Mobit Airport Parking are acting solely as booking agents for the service providers and is only liable to the customer for their losses arising directly from its own negligence in processing the booking.
    3. Any claims related to delivery of the car parking services including loss and damages must be made against the service provider and are subject to its terms and conditions. A copy of which can be provided by the respective service provider.
    4. Mobit Airport Parking are not responsible in any way once the vehicle has been handed over to or returned by the operator or whilst in the care of the operator or service provider.
    5. Vehicles are parked at the owner's risk and no valuables must be kept in the vehicle. Mobit Airport Parking offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider and was not directly the fault of the service provider.
    6. The total liability for Mobit Airport Parking to the client for all applicable claims arising from the use of this website and booking process is limited to the cost of the client′s booking including both parking and booking fees paid to mobitairportparking.co.uk as per the contract.
  6. Claim / Complaints Process

    1. Any complaints in relation to the quality of the car parking service provided should be made to Mobit Airport Parking customer services at info@mobitairportparking.co.uk who will then contact the service provider with the details. Please include as much detail as possible. Service Provider will contact you directly to address your complaint.
    2. All complaints regarding the provision of car parking service must be received by email within 3 days of return to the UK, any complaint received after this time will not be considered.
    3. Any claims for loss or damage to vehicles should be made to the service provider. Mobit Airport Parking will on request provide contact details of the service provider.
    4. All bookings are subject to the terms and conditions of the selected service provider and the customer expressly accepts that all claims regarding damage or loss caused by the service provider must be claimed from the service provider′s insurance and must be reported at the time of collection.
    5. If you encounter a problem at your chosen car park, please inform the service provider immediately to give them the opportunity to rectify the problem.
    6. Any complaints regarding the processing of a customer′s booking should be forwarded to Mobit Airport Parking.