Terms & Conditions
We reserve the rights to change the Terms and Conditions without prior notice or consent. Your
legal rights are not affected.
Please read these Terms and Conditions carefully before handing over your keys. We�ve tried to
make them short and as easy to read and understand as possible. They apply to all customers
including direct bookings and even if a booking is made through a third party which has sub-
contracted its obligations to us or which acts as our agent.
1- Bookings and Services
1.1 We confirm bookings made by email or on our website by issuing a booking reference
1.2 We confirm bookings made by phone by the operator giving you a booking reference.
1.3 All services and promotions are subject to availability.
1.4 Holiday Meet And Greet reserve the right not to accept or fulfil a booking.
2 -Prices and payments
2.1 All prices are quoted in UK pounds sterling including VAT. It will be the price confirmed at the
time of making your booking no matter what prices we may quote elsewhere or in any promotional
offer.
2.2 Full payment of the booked service is due prior to commencement of the service.
2.3 Increased duration of the stay will be charged and payment collected prior to the return of the
vehicle.
2.4 Holiday Meet And Greet reserves the right to apply to DVLA for names and address where the
payment has not been made.
2.5 For bookings within 0-3 hours before pickup you MUST call the office, bookings made 3-12 hours
before pick up time, an admin fee of £20 will be added to our normal price, bookings made 12-24
hours before pick up time, an admin fee of £15 will be added to our normal price.
3- Cancellation and Curtailment
3.1 A booking may be cancelled up to 72 hours prior to the date and time for which the service has
been booked and a full refund minus a £10 administration fee will be made. If a booking is cancelled
within 48 hours only 50% of the parking fee paid will be refunded. Cancellation does not apply for
bookings made the same day or booked for the following day. No refunds are available for unused
car park stays.
Note: For customers who have cancellation cover, a 24 hours� notice is still required to obtain a
refund otherwise you are entitled to a free rebooking for the same number of days. Prices may vary
if you re-book at a busy period during holiday season
3.2 For the purpose of conditions 3.1 the period for which the service is booked shall be deemed to
commence at the collection date and time specified at time of booking for the service booked.
3.3 If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of
original departure date then a partial refund may be applied for, in writing subject to our discretion.
There is an extra charge of £20 for using the meet and greet service twice.
3.4 Any customer wishing to curtail the length of stay for a service once that service has commenced
will be liable to pay the fee for the whole of the service booked
3.5 Cancellation must be in writing via email
3.6 If you cancel after the time in 3.1 or 3.2 or do not turn up, we will charge you the full parking fee
for the whole parking period.
4- Liabilities, Exclusion and Limits of Our responsibilities
4.1 Our Insurance covers our Legal Liabilities. All our drivers are fully insured against any damage
which may be caused to your vehicle on the public highway. Whilst your vehicle is in any of our
parking facility however, you must rely on your own vehicle insurance policy. We are not responsible
for the matters that are covered by your car, holiday, household, motor or any other more specific
insurance. You must look to that cover for protection in the first instance.
4.2 If you are more than 25 minutes early for your booked drop off time, a £4 levy fee for exiting
Gatwick Airport becomes payable to the Holiday Meet and Greet representative collecting your car.
This fee is also applicable if you are late.
4.3 Claims for damage will not be considered unless reported to a Holiday Meet and Greet
Representative immediately on the return of the vehicle and pictures must be taken clearly in the
presence of our representative. Pictures must be taken within Gatwick Airport car park. It is
customer's responsibility to take the pictures of the car without moving it even if the representative
has left. Claims for damage will not be considered once the car has left our care and control.
4.4 Please note that dings, small stone chips, minor dents, minor scratches including those on alloy
wheels are excluded from the inspection as they are considered to be part of normal driving
conditions. All cars get a second inspection at our base in the presence of 3 different examiners.
4.5 Holiday Meet and Greet accepts no liability for any loss or damage however caused unless
proved to be caused by the negligence, wilful act or default or breach of statutory duty of the
employees of Holiday Meet and Greet. In the event of damages being claimed the amount payable
shall not exceed £250 per claim. All damages on a single vehicle will be counted as one claim. In the
event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by
our own approved garage/workshop. It will be your responsibility to deliver and collect the car from
the garage at your own cost. We will not authorise or agree for any works to be carried out by
dealerships even in the event of the vehicle forgoing its warranty. Nothing in these terms excludes or
limits Holiday Meet and Greet liability for death or personal injury caused by the negligence of one
of its employees. Holiday Meet and Greet will not accept liability for damage arising from
circumstances beyond its control including acts of nature, acts of God, terrorism, war, riots, flooding,
and damage by vandals or criminal activity.
4.6 Vehicles and Contents are left at Owners risk whilst the vehicle is parked. We are not liable for
any kind of valuables left in the car such as cash or personal belongings. Any indirect loss as a result
of damage or loss to the vehicle (such as loss of earnings) is not covered.
4.7 Please note, in case you are coming from an early/ delayed flight. We might take a minimum of
2-3 hours to deliver your car. This conditions does not apply if you let us know at least 48 hours
before any change in original drop off/ pick up time.
4.8 We accept no liability for any faulty car keys, dash cameras, satellite navigation, alarm fobs,
house or other keys left on the key ring. You must ensure you leave the driver with the right keys
only, alarm fobs and instructions to start your vehicle. We also accept no liability for mechanical,
structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers,
glass, flat batteries, tyres and wheels however caused
4.9 In case of customer vehicle being moved from one location to another location (our parking
facility), we might need more than 1 driver to sit in the same vehicle as passenger. This helps in more
productivity and less congestion on roads and within our parking facility. In case of overflow we park
the cars on the fields.
5- Customer responsibilities
5.1 You must ensure that, at the beginning and end of the parking period, the vehicle is in a legal
and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or
illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss
we incur from a failure to do this. Holiday Meet and Greet reserves the right to refuse your vehicle
on the day and no refund will be given.
5.2 You must let us know about any vehicle immobiliser, automatic security feature or modification
to the vehicle (including any for disabled use) that might affect how it handles or operates.
5.3 You must check the driver's seat and the mirror positions (which may have been moved) when
you reclaim the vehicle.
5.4 The customer warrants that he/she is the owner of the vehicle or has the power to deal with the
vehicle as if he/she was not its owner.
5.5 If at the end of the parking period the vehicle does not start, we may attempt to start the vehicle
using an anti-surge starter pack. If you do not want us to do this, you will need to tell us in advance.
We will not be responsible for any damage caused by this attempt.
5.6 You must ring us at least 25-30 minutes before your drop off time to let us know you will be
arriving. You must also ring us once you have collected your baggage from the airport (Roughly 25
minutes before your pick up time). If you are late for your pick up/ drop off and miss your booked
time slot. It might take us between 2-3 hours to cater to you.
5.7 Our parking facility is located between 8 - 10 miles from Gatwick airport. You must allow at-least
25 - 30 minutes (Might be longer during peak hours and busy periods) for your car to be picked up/
dropped off.
6-Reclaiming the vehicle and lost receipts
6.1 You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you
lose the receipt, or ticket, we will need proof of your and the vehicle owners identity and we may
make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your
departure.
6.2 If you realise that the receipt or ticket has been lost or stolen, you should let us know
immediately and send us an email with your name, address and booking reference. This should tell
us not to release the vehicle until you return.
6.4 If your vehicle is not collected on the booked date and time, an extra charge of £10 per day will
be payable on collection.
7- Complaints procedure
7.1 Claims for damage will not be considered unless reported to a Holiday Meet and Greet
Representatives immediately on the return of the vehicle. Claims for damage will not be considered
once the car has left our care and control. Customers must take pictures of the damaged part
without moving the vehicle in the presence of our staff member. It is customer's responsibility to
take the pictures or collect evidence if a new damage is spotted.
7.2 If you encounter a problem, please put your issues in writing within 10 days of your return date
including as much detail as possible.
7.5 You can send us complaints by email we will
endeavour to reply within 25 working days upon receipt of your complaint.
8- Moving the vehicle
8.1 Please note that the company reserves the right to move the vehicle within or outside our
parking sites if we consider it necessary in emergencies or for the efficient arrangement of our
parking facilities at our sites. Your car can be driven for up to maximum of 35-40 miles for this
purpose if required.
9- Parking Facilities Features
PARKING FACILITY 1: Hardstanding, 24 hour CCTV monitoring, planning permission and Park mark
award (expired but can be renewed).
(All year use)
PARKING FACILITY 2: Gated, 24 hour CCTV monitoring, Hardstanding, planning permission in
process.
(All year use)
PARKING FACILITY 3: A field with temporary planning permission each year, 24 hour manned
patrolling, it can only be used temporarily as an overflow car park in peak holiday season. If your
vehicle returned dirty due to parking in the field then we will provide free car wash but in peak
summers it mostly stays dry. We will clean your car at one of our facility before returning it you or
pay you to get it cleaned from a place of your choice.
(Used only in peak holiday season)
Car cleaning refund; £12 for normal size, £15 for large size vehicles.
10-General
9.1 If you have a disability and need special help please let us know when you make your booking.
9.2 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or
unenforceable, unfair or unreasonable then it shall be deemed servable from the remaining
provisions which will continue in full force and effect.
9.3 These terms are governed by the laws of the United Kingdom and Wales and are subject to the
exclusive jurisdiction of the English Courts
11- Definitions
10.1 We - Holiday Meet and Greet ltd.
10.2 You - the customer whose name appears on the booking confirmation whether or not that
person made the booking or is the vehicle owner.
10.3 Vehicle - the vehicle details of which appear on the booking confirmation.
10.4 Administration Address � Holiday Meet And Greet Ltd, Unit 5, 33 Queen Street, Horsham, RH13
5AA.
10.5 Parking Period - the parking period inclusive of the dates shown on the booking confirmation.