It is very important for our customers to provide us right information about your departure and arrival at the airport. Please check your flight timing and give parking providers enough time to proceed with the parking procedure before check-in. Don’t forget to enter your airport arrival time instead of flight time.
Please check your flight status and allow your parking provider enough time prior to check-in.
No, there is no need to use a shuttle. You have to drive straight to the terminal and handover your car to your company appointed chauffeur for parking.
Yes, please contact us at 0203 289 5677 during our office hours to make a booking.
If parking providers have space, then they will definitely help you with a solution for your parking problem. It may carry additional charges.
Comparing the prices is definitely a good idea to get better and cheaper deals. But if you are in a hurry you could go straight for our offer of the week to get an instant 5% off for your Gatwick parking deals.
Do you want to explore more options? Here we have the exclusive monthly offers for you to compare airport parking deals Gatwick for yourself by adding the travel dates and parking pick and drop timings.
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Overview : Skylink Parking - Park and Ride Please take the time to read the product information so that you book a product that is suitable for you.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Skylink Parking Services Limited. Full instructions will be provided in booking confirmation email. Mobit provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. TERMS AND CONDITIONS: 1. Bookings & Service 1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made. 1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, security alerts. This list is not definitive. 2.Payment 2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £15.00. 2.2 Full payment of booked service is due prior to the commencement of the service. 2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, a additional charge of £15.00 is applied. 3.Cancellations and Curtailment 3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and a full refund less £20.00 administration cost will be made. 3.2 No refunds will be given for any cancellations or none use of our service made within 24 hours of the day of travel. 3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked. 3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received. 4.Liabilities and other terms 4.1 Our insurance covers our legal liabilities. 4.2 Vehicles and moveable items which are left unattended are left at the Owners risk whilst the vehicle is in our possession. 4.3 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time. 4.4 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass, tyres and in particular alloy wheels howsoever caused. This list is not exhaustive. 4.5 We accept no liability for any loss for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees. 4.6 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. Any liabilities occurred by Our Company as a result of the client's vehicle not complying with the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred by the Company. 4.7 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the Key ring. In the event of vehicles not starting, we reserve the right to charge for our time. Only the Car Key should be given. 4.8 In the event that the car acquires a puncture whilst in our possession (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. 4.9 In the event that the vehicle dose not starts due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle. 4.10 In the event that we have to pick you up from the Terminal Building, due to a mechanical failure of your vehicle, we reserve the right to charge for this and any associated costs that we may incur. 4.11 We require the Customers to have a spare key for their vehicle, which would we require be taken with the customer. 4.12 During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Secure Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off. *Please note the security level at these secondary compounds may not be at the same level as the main compound. 4.13 In the event that your vehicle needs to be repaired as result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. 5.Exclusion and limits of our responsibility 5.1 Any vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk. 5.2 Loss or damage covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood or any other intervening act of nature whist the vehicle is in our custody. 5.3 Any indirect /direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.). 5.4 We will not pay more than £10,000 for loss of or damage to the vehicle. 5.5 We endeavour to deliver your vehicle back to you within 45 mins depending on traffic, weather conditions. 5.6 We will not be held liable for any delayed or missed flights /car hire charges as a direct or indirect result of our service. 5.7 We will not be responsible for any minor scratches or dents (whether marked on this document or not) which may not be possible to identify in confined times and weather conditions. 5.8 We will not be responsible for any chips or broken glass to the vehicle whether mention on this document or not. (In addition to clause 4.4) 5.9 We will not be responsible for any valuables left in the vehicle while in our custody. (In addition to clause 4.3) 5.10 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents or scratches or mentioned in this document or not. 5.11 We will not be responsible for any damage to any alloys or tyres regardless of if any damage is mentioned or not on this document. (In addition to clause 4.4) 5.12 In the event that we agree to any form of repair or compensation (whether liability is admitted or not by us) you (the client) will be responsible for the excess of any claim being £200.00 for any claims up to £1000.00 and £400.00 excess for any claims for any claims in excess of £1000.00 5.13 The internal condition of the car is not checked at any time and no responsibility is accepted for the interior condition. 5.14 We will not be held responsible for any claims of any nature below £750.00 including any alleged dents, bumps, and scratches. 6.Changing the conditions 6.1 These conditions will remain in force unless the change is made in writing directly with ourselves and with ourselves. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
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Overview : Meet and Greet Gatwick Parking Please take the time to read the product information so that you book a product that is suitable for you.
This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Vehicle must be in roadworthy condition / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space. Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to booking. Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check our terms for full details. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. Park Mark Award/BPA approved Service Providers had their car parks inspected/approved to required standards. Any parking is at your own risk and subject to service provider's terms and conditions, so we ask that you don't keep any valuables in your car. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Claims cannot be considered once your vehicle has left the terminal / car park. Make sure you have read and understood our and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Skylink Parking Services Limited. Full instructions will be provided in booking confirmation email. Mobit provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If you find anything that's not completely accurate in our information, please tell us as soon as possible. TERMS AND CONDITIONS: 1. Bookings & Service 1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made. 1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, security alerts. This list is not definitive. 2.Payment 2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £15.00. 2.2 Full payment of booked service is due prior to the commencement of the service. 2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, a additional charge of £15.00 is applied. 3.Cancellations and Curtailment 3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and a full refund less £20.00 administration cost will be made. 3.2 No refunds will be given for any cancellations or none use of our service made within 24 hours of the day of travel. 3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked. 3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received. 4.Liabilities and other terms 4.1 Our insurance covers our legal liabilities. 4.2 Vehicles and moveable items which are left unattended are left at the Owners risk whilst the vehicle is in our possession. 4.3 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time. 4.4 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass, tyres and in particular alloy wheels howsoever caused. This list is not exhaustive. 4.5 We accept no liability for any loss for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees. 4.6 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. Any liabilities occurred by Our Company as a result of the client's vehicle not complying with the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred by the Company. 4.7 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the Key ring. In the event of vehicles not starting, we reserve the right to charge for our time. Only the Car Key should be given. 4.8 In the event that the car acquires a puncture whilst in our possession (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. 4.9 In the event that the vehicle dose not starts due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle. 4.10 In the event that we have to pick you up from the Terminal Building, due to a mechanical failure of your vehicle, we reserve the right to charge for this and any associated costs that we may incur. 4.11 We require the Customers to have a spare key for their vehicle, which would we require be taken with the customer. 4.12 During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Secure Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off. *Please note the security level at these secondary compounds may not be at the same level as the main compound. 4.13 In the event that your vehicle needs to be repaired as result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. 5.Exclusion and limits of our responsibility 5.1 Any vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk. 5.2 Loss or damage covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood or any other intervening act of nature whist the vehicle is in our custody. 5.3 Any indirect /direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.). 5.4 We will not pay more than £10,000 for loss of or damage to the vehicle. 5.5 We endeavour to deliver your vehicle back to you within 45 mins depending on traffic, weather conditions. 5.6 We will not be held liable for any delayed or missed flights /car hire charges as a direct or indirect result of our service. 5.7 We will not be responsible for any minor scratches or dents (whether marked on this document or not) which may not be possible to identify in confined times and weather conditions. 5.8 We will not be responsible for any chips or broken glass to the vehicle whether mention on this document or not. (In addition to clause 4.4) 5.9 We will not be responsible for any valuables left in the vehicle while in our custody. (In addition to clause 4.3) 5.10 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents or scratches or mentioned in this document or not. 5.11 We will not be responsible for any damage to any alloys or tyres regardless of if any damage is mentioned or not on this document. (In addition to clause 4.4) 5.12 In the event that we agree to any form of repair or compensation (whether liability is admitted or not by us) you (the client) will be responsible for the excess of any claim being £200.00 for any claims up to £1000.00 and £400.00 excess for any claims for any claims in excess of £1000.00 5.13 The internal condition of the car is not checked at any time and no responsibility is accepted for the interior condition. 5.14 We will not be held responsible for any claims of any nature below £750.00 including any alleged dents, bumps, and scratches. 6.Changing the conditions 6.1 These conditions will remain in force unless the change is made in writing directly with ourselves and with ourselves. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
Terms & Conditions
We reserve the right to change the Terms and Conditions without prior notice or consent. Your legal rights are not affected.
Please read these Terms and Conditions carefully before handing over your keys. We’ve tried to make them short and as easy to read and understand as possible. They apply to all customers including direct bookings and even if a booking is made through a third party which has sub-contracted its obligations to us or which acts as our agent.
1- Cancellation and Curtailment
1.1 A booking may be cancelled up to 72 hours prior to the date and time for which the service has been booked and a full refund minus a £20 administration fee will be made. If a booking is cancelled within 48 hours only 50% of the parking fee paid will be refunded. Cancellation does not apply for bookings made the same day or booked for the following day. No refunds are available for unused car park stays. For the bookings made through booking agents, please refer to their cancellation policy.
1.2 For the purpose of conditions 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked.
1.3 If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion. There is an extra charge of £20 each time for using the meet and greet service.
1.4 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked.
1.5 Cancellation must be in writing via email (info@gatwickvalet.co.uk).
1.6 If you cancel after the time in 3.1 or 3.2 or do not turn up, we will charge you the full parking fee for the whole parking period.
2- Liabilities, Exclusion and Limits of Our responsibilities
2.1 Our Insurance covers our Legal Liabilities. All our drivers are fully insured against any damage which may be caused to your vehicle on the public highway only. Whilst your vehicle is in any of our parking facilities however, you must rely on your own vehicle insurance policy. We are not responsible for the matters that are covered by your car, holiday, household, motor or any other more specific insurance. You must look to that cover for protection in the first instance.
2.2 If you are more than 45 minutes early or delayed as per your booked drop off time / pick up time the following extra chauffeur charges will be applicable:
● 45 Min - 1 Hour charges are £10
● 1 Hour - 2 Hours charges are £15
● 2 Hours - 24 Hours charges are £20
If you are early or delayed, Chauffeur availability is not guaranteed.
2.3 Claims for damage will not be considered unless reported to Chauffer or Representative immediately on the return of the vehicle and pictures must be taken clearly in the presence of our representative. Pictures must be taken within Gatwick Airport car park. It is the customer's responsibility to take the pictures of the car without moving it even if the representative has left. Claims for damage will not be considered once the car has left our care and control.
2.4 Please note that dings, small stone chips, minor dents, minor scratches including those on alloy wheels are excluded from the inspection as they are considered to be part of normal driving conditions.
2.5 Gatwickvalet.co.uk accepts no liability for any loss or damage however caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the subcontractors of GatwickValet.co.uk . In the event of damages being claimed the amount payable shall not exceed £250 per claim. All damages on a single vehicle will be counted as one claim. In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved garage/workshop. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. Nothing in these terms excludes or limits Gatwickvalet.co.uk liability for death or personal injury caused by the negligence of one of its subcontractors. Gatwickvalet.co.uk will not accept liability for damage arising from circumstances beyond its control including acts of nature, acts of God, terrorism, war, riots, flooding, and damage by vandals or criminal activity.
2.6 Vehicles and Contents are left at Owners risk whilst the vehicle is parked. We are not liable for any kind of valuables left in the car such as cash or personal belongings. Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings) is not covered.
2.7 Please note, in case you are coming from an early/ delayed flight. We might take a minimum of 2-3 hours to deliver your car. This condition does not apply if you let us know at least 48 hours before any change in original drop off/ pick up time.
2.8 We accept no liability for any faulty car keys, dash cameras, satellite navigation, alarm fobs, house or other keys left on the key ring. You must ensure you leave the driver with the right keys only, alarm fobs and instructions to start your vehicle. We also accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels however caused
2.9 In case of a customer vehicle being moved from one location to another location (our parking facility), we might need more than 1 driver to sit in the same vehicle as the passenger. This helps in more productivity and less congestion on roads and within our parking facility. In case of overflow we park the cars on the fields. More details are given in section 9.
3- Customer responsibilities
3.1 You must ensure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Gatwickvalet.co.uk reserves the right to refuse the collection of your vehicle and no refund will be given.
3.2 You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.
3.3 You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.
3.4 The customer warrants that he/she is the owner of the vehicle or has the power to deal with the vehicle as if he/she was not its owner.
3.5 If at the end of the parking period the vehicle does not start, we may attempt to start the vehicle using an anti-surge starter pack. If you do not want us to do this, you will need to tell us in advance. We will not be responsible for any damage caused by this attempt.
3.6 You must ring us at least 25-30 minutes before your drop off time to let us know you will be arriving. You must also ring us once you have collected your baggage from the airport (Roughly 25 minutes before your pick up time). If you are late for your pick up/ drop off and miss your booked time slot. It might take us between 2-3 hours to cater to you and extra charges will be applicable rates are given in section 2.2
3.7 Our parking facility is located between 8 - 10 miles from Gatwick airport. You must allow at-least 25 - 30 minutes (Might be longer during peak hours and busy periods) for your car to be picked up/ dropped off.
4- Reclaiming the vehicle and lost receipts
4.1 You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owners identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure.
4.2 If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email with your name, address and booking reference. This should tell us not to release the vehicle until you return.
4.3 If your vehicle is not collected on the booked date and time, an extra charge of £20 per day will be payable on collection. All extra charges must be paid in advance. We do accept card payments over the phone or you can hand over the cash to the driver. We will provide you the receipt of any extra payment you have made.
5- Complaints procedure
5.1 Claims for damage will not be considered unless reported to a Gatwickvalet.co.uk Representative(s) immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control. Customers must take pictures of the damaged part without moving the vehicle in the presence of our staff member. It is the customer's responsibility to take the pictures or collect evidence if a new damage is spotted.
5.2 If you encounter a problem, please put your issues in writing within 10 days of your return date including as much detail as possible.
5.3 You can send us complaints by email at info@gatwickvalet.co.uk, we will endeavour to reply within 28 working days upon receipt of your complaint.
6- Moving the vehicle
6.1 Please note that the company reserves the right to move the vehicle within or outside our parking sites if we consider it necessary in emergencies or for the efficient arrangement of our parking facilities at our sites. Your car can be driven for up to a maximum of 35-40 miles for this purpose if required.
7- Parking Facilities Features
PARKING FACILITY 1: Hardstanding, 24 hour CCTV monitoring, planning permission and Park mark award (expired but can be renewed).
(All year use)
PARKING FACILITY 2: Gated, 24 hour CCTV monitoring, Hardstanding, planning permission in process.
(All year use)
PARKING FACILITY 3: A field with temporary planning permission each year, 24 hour manned patrolling, it can only be used temporarily as an overflow car park in peak holiday season. If your vehicle returns dirty due to parking in the field then we will provide free car wash but in peak summers it mostly stays dry. We will clean your car at one of our facilities before returning it to you or pay you to get it cleaned from a place of your choice.
(Used only in peak holiday season)
Car cleaning refund: £12 for normal size, £15 for large size vehicles.
8- General
8.1 If you have a disability and need special help please let us know when you make your booking.
8.2 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect.
8.3 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts
9- Definitions
9.1 We - Gatwickvalet.co.uk
9.2 You - the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.
9.3 Vehicle - the vehicle details of which appear on the booking confirmation.
9.4 Web Address – Gatwickvalet.co.uk
9.5 Parking Period - the parking period inclusive of the dates shown on the booking confirmation.
Overview: Go Meet and GreetGO MEET & GREET provides meet and greet parking services also known as valet parking to holiday makers and business travelers flying from all Gatwick airport terminals.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Please don't leave any valuables in your vehicle. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by Go MEET & GREET which is a budget brand. Full company details along with instructions will be provided in booking confirmation email. Mobit provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers and we regularly update the information when required. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Terms & Conditions We reserve the right to change the Terms and Conditions without prior notice or consent. Your legal rights are not affected. Please read these Terms and Conditions carefully before handing over your keys. We’ve tried to make them short and as easy to read and understand as possible. They apply to all customers including direct bookings and even if a booking is made through a third party which has sub-contracted its obligations to us or which acts as our agent.
1- Cancellation and Curtailment 1.1 A booking may be cancelled up to 72 hours prior to the date and time for which the service has been booked and a full refund minus a £20 administration fee will be made. If a booking is cancelled within 48 hours only 50% of the parking fee paid will be refunded. Cancellation does not apply for bookings made the same day or booked for the following day. No refunds are available for unused car park stays. For the bookings made through booking agents, please refer to their cancellation policy. 1.2 For the purpose of conditions 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked. 1.3 If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion. There is an extra charge of £20 each time for using the meet and greet service. 1.4 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked. 1.5 Cancellation must be in writing via email (info@gatwickvalet.co.uk). 1.6 If you cancel after the time in 3.1 or 3.2 or do not turn up, we will charge you the full parking fee for the whole parking period. 2- Liabilities, Exclusion and Limits of Our responsibilities 2.1 Our Insurance covers our Legal Liabilities. All our drivers are fully insured against any damage which may be caused to your vehicle on the public highway only. Whilst your vehicle is in any of our parking facilities however, you must rely on your own vehicle insurance policy. We are not responsible for the matters that are covered by your car, holiday, household, motor or any other more specific insurance. You must look to that cover for protection in the first instance. 2.2 If you are more than 45 minutes early or delayed as per your booked drop off time / pick up time the following extra chauffeur charges will be applicable: ● 45 Min - 1 Hour charges are £10 ● 1 Hour - 2 Hours charges are £15 ● 2 Hours - 24 Hours charges are £20 If you are early or delayed, Chauffeur availability is not guaranteed. 2.3 Claims for damage will not be considered unless reported to Chauffer or Representative immediately on the return of the vehicle and pictures must be taken clearly in the presence of our representative. Pictures must be taken within Gatwick Airport car park. It is the customer's responsibility to take the pictures of the car without moving it even if the representative has left. Claims for damage will not be considered once the car has left our care and control. 2.4 Please note that dings, small stone chips, minor dents, minor scratches including those on alloy wheels are excluded from the inspection as they are considered to be part of normal driving conditions. 2.5 Gatwickvalet.co.uk accepts no liability for any loss or damage however caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the subcontractors of GatwickValet.co.uk . In the event of damages being claimed the amount payable shall not exceed £250 per claim. All damages on a single vehicle will be counted as one claim. In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved garage/workshop. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. Nothing in these terms excludes or limits Gatwickvalet.co.uk liability for death or personal injury caused by the negligence of one of its subcontractors. Gatwickvalet.co.uk will not accept liability for damage arising from circumstances beyond its control including acts of nature, acts of God, terrorism, war, riots, flooding, and damage by vandals or criminal activity. 2.6 Vehicles and Contents are left at Owners risk whilst the vehicle is parked. We are not liable for any kind of valuables left in the car such as cash or personal belongings. Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings) is not covered. 2.7 Please note, in case you are coming from an early/ delayed flight. We might take a minimum of 2-3 hours to deliver your car. This condition does not apply if you let us know at least 48 hours before any change in original drop off/ pick up time. 2.8 We accept no liability for any faulty car keys, dash cameras, satellite navigation, alarm fobs, house or other keys left on the key ring. You must ensure you leave the driver with the right keys only, alarm fobs and instructions to start your vehicle. We also accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels however caused 2.9 In case of a customer vehicle being moved from one location to another location (our parking facility), we might need more than 1 driver to sit in the same vehicle as the passenger. This helps in more productivity and less congestion on roads and within our parking facility. In case of overflow we park the cars on the fields. More details are given in section 9. 3- Customer responsibilities 3.1 You must ensure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Gatwickvalet.co.uk reserves the right to refuse the collection of your vehicle and no refund will be given. 3.2 You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates. 3.3 You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle. 3.4 The customer warrants that he/she is the owner of the vehicle or has the power to deal with the vehicle as if he/she was not its owner. 3.5 If at the end of the parking period the vehicle does not start, we may attempt to start the vehicle using an anti-surge starter pack. If you do not want us to do this, you will need to tell us in advance. We will not be responsible for any damage caused by this attempt. 3.6 You must ring us at least 25-30 minutes before your drop off time to let us know you will be arriving. You must also ring us once you have collected your baggage from the airport (Roughly 25 minutes before your pick up time). If you are late for your pick up/ drop off and miss your booked time slot. It might take us between 2-3 hours to cater to you and extra charges will be applicable rates are given in section 2.2 3.7 Our parking facility is located between 8 - 10 miles from Gatwick airport. You must allow at-least 25 - 30 minutes (Might be longer during peak hours and busy periods) for your car to be picked up/ dropped off. 4- Reclaiming the vehicle and lost receipts 4.1 You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owners identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure. 4.2 If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email with your name, address and booking reference. This should tell us not to release the vehicle until you return. 4.3 If your vehicle is not collected on the booked date and time, an extra charge of £20 per day will be payable on collection. All extra charges must be paid in advance. We do accept card payments over the phone or you can hand over the cash to the driver. We will provide you the receipt of any extra payment you have made. 5- Complaints procedure 5.1 Claims for damage will not be considered unless reported to a Gatwickvalet.co.uk Representative(s) immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control. Customers must take pictures of the damaged part without moving the vehicle in the presence of our staff member. It is the customer's responsibility to take the pictures or collect evidence if a new damage is spotted. 5.2 If you encounter a problem, please put your issues in writing within 10 days of your return date including as much detail as possible. 5.3 You can send us complaints by email at info@gatwickvalet.co.uk, we will endeavour to reply within 28 working days upon receipt of your complaint. 6- Moving the vehicle 6.1 Please note that the company reserves the right to move the vehicle within or outside our parking sites if we consider it necessary in emergencies or for the efficient arrangement of our parking facilities at our sites. Your car can be driven for up to a maximum of 35-40 miles for this purpose if required.
7- Parking Facilities Features PARKING FACILITY 1: Hardstanding, 24 hour CCTV monitoring, planning permission and Park mark award (expired but can be renewed). (All year use) PARKING FACILITY 2: Gated, 24 hour CCTV monitoring, Hardstanding, planning permission in process. (All year use) PARKING FACILITY 3: A field with temporary planning permission each year, 24 hour manned patrolling, it can only be used temporarily as an overflow car park in peak holiday season. If your vehicle returns dirty due to parking in the field then we will provide free car wash but in peak summers it mostly stays dry. We will clean your car at one of our facilities before returning it to you or pay you to get it cleaned from a place of your choice. (Used only in peak holiday season) Car cleaning refund: £12 for normal size, £15 for large size vehicles. 8- General 8.1 If you have a disability and need special help please let us know when you make your booking. 8.2 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect. 8.3 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts 9- Definitions 9.1 We - Gatwickvalet.co.uk 9.2 You - the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner. 9.3 Vehicle - the vehicle details of which appear on the booking confirmation. 9.4 Web Address – Gatwickvalet.co.uk 9.5 Parking Period - the parking period inclusive of the dates shown on the booking confirmation. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
Terms & Conditions
We
reserve the right to change the Terms and Conditions without prior notice or
consent. Your legal rights are not affected.
Please
read these Terms and Conditions carefully before handing over your keys.
We’ve tried to make them short and as easy to read and understand as possible.
They apply to all customers including direct bookings and even if a booking is
made through a third party which has sub-contracted its obligations to us or
which acts as our agent.
1- Cancellation and Curtailment
1.1
A booking may be cancelled up to 72 hours prior to the date and time for which
the service has been booked and a full refund minus a £20 administration fee
will be made. If a booking is cancelled within 48 hours only 50% of the parking
fee paid will be refunded. Cancellation does not apply for bookings made the
same day or booked for the following day. No refunds are available for unused
car park stays. For the bookings made through booking agents, please refer to
their cancellation policy.
1.2
For the purpose of conditions 3.1 the period for which the service is booked
shall be deemed to commence at the collection date and time specified at time
of booking for the service booked.
1.3
If a vehicle is returned within 6 hours of collection and re-booked to depart
within 48 hours of original departure date then a partial refund may be applied
for, in writing subject to our discretion. There is an extra charge of £20 each
time for using the meet and greet service.
1.4
Any customer wishing to curtail the length of stay for a service once that
service has commenced will be liable to pay the fee for the whole of the
service booked.
1.5
Cancellation must be in writing via email (info@gatwickvalet.co.uk).
1.6
If you cancel after the time in 3.1 or 3.2 or do not turn up, we will charge
you the full parking fee for the whole parking period.
2- Liabilities, Exclusion and Limits
of Our responsibilities
2.1 Our Insurance covers our Legal
Liabilities. All our drivers are fully insured against any damage which may be
caused to your vehicle on the public highway only. Whilst your vehicle is in
any of our parking facilities however, you must rely on your own vehicle
insurance policy. We are not responsible for the matters that are covered by
your car, holiday, household, motor or any other more specific insurance. You
must look to that cover for protection in the first instance.
2.2
If you are more than 45 minutes early or delayed as per your booked drop off
time / pick up time the following extra chauffeur charges will be applicable:
● 45 Min - 1 Hour charges are
£10
● 1 Hour - 2 Hours charges
are £15
● 2 Hours - 24 Hours charges
are £20
If
you are early or delayed, Chauffeur availability is not guaranteed.
2.3
Claims for damage will not be considered unless reported to Chauffer or
Representative immediately on the return of the vehicle and pictures must be
taken clearly in the presence of our representative. Pictures must be taken
within Gatwick Airport car park. It is the customer's responsibility to take
the pictures of the car without moving it even if the representative has left. Claims
for damage will not be considered once the car has left our care and
control.
2.4
Please note that dings, small stone chips, minor dents, minor scratches
including those on alloy wheels are excluded from the inspection as they are
considered to be part of normal driving conditions.
2.5
Gatwickvalet.co.uk accepts no liability for any loss or damage however caused
unless proved to be caused by the negligence, wilful act or default or breach
of statutory duty of the subcontractors of GatwickValet.co.uk . In the event of
damages being claimed the amount payable shall not exceed £250 per claim. All
damages on a single vehicle will be counted as one claim. In the event that
your vehicle needs to be repaired as a result of our negligence, it must be
carried out by our own approved garage/workshop. It will be your responsibility
to deliver and collect the car from the garage at your own cost. We will not
authorise or agree for any works to be carried out by dealerships even in the
event of the vehicle forgoing its warranty. Nothing in these terms excludes or
limits Gatwickvalet.co.uk liability for death or personal injury caused by the
negligence of one of its subcontractors. Gatwickvalet.co.uk will not accept liability
for damage arising from circumstances beyond its control including acts of
nature, acts of God, terrorism, war, riots, flooding, and damage by vandals or
criminal activity.
2.6
Vehicles and Contents are left at Owners risk whilst the vehicle is parked. We
are not liable for any kind of valuables left in the car such as cash or
personal belongings. Any indirect loss as a result of damage or loss to the
vehicle (such as loss of earnings) is not covered.
2.7
Please note, in case you are coming from an early/ delayed flight. We might
take a minimum of 2-3 hours to deliver your car. This condition does not apply
if you let us know at least 48 hours before any change in original drop off/
pick up time.
2.8
We accept no liability for any faulty car keys, dash cameras, satellite
navigation, alarm fobs, house or other keys left on the key ring. You must ensure
you leave the driver with the right keys only, alarm fobs and instructions to
start your vehicle. We also accept no liability for mechanical, structural or
electrical failure of any part of your vehicle including windscreens, alarms,
immobilisers, glass, flat batteries, tyres and wheels however caused
2.9
In case of a customer vehicle being moved from one location to another location
(our parking facility), we might need more than 1 driver to sit in the same
vehicle as the passenger. This helps in more productivity and less congestion
on roads and within our parking facility. In case of overflow we park the cars
on the fields. More details are given in section 9.
3- Customer responsibilities
3.1 You must ensure that, at the beginning and
end of the parking period, the vehicle is in a legal and roadworthy condition
for driving on public roads. You must not leave any dangerous, toxic or illegal
substances in the vehicle. You will be held liable for any fines, liabilities
and consequential loss we incur from a failure to do this. Gatwickvalet.co.uk
reserves the right to refuse the collection of your vehicle and no refund will
be given.
3.2
You must let us know about any vehicle immobiliser, automatic security feature
or modification to the vehicle (including any for disabled use) that might
affect how it handles or operates.
3.3
You must check the driver's seat and the mirror positions (which may have been
moved) when you reclaim the vehicle.
3.4
The customer warrants that he/she is the owner of the vehicle or has the power
to deal with the vehicle as if he/she was not its owner.
3.5
If at the end of the parking period the vehicle does not start, we may attempt
to start the vehicle using an anti-surge starter pack. If you do not want us to
do this, you will need to tell us in advance. We will not be responsible for
any damage caused by this attempt.
3.6
You must ring us at least 25-30 minutes before your drop off time to let us
know you will be arriving. You must also ring us once you have collected your
baggage from the airport (Roughly 25 minutes before your pick up time). If you
are late for your pick up/ drop off and miss your booked time slot. It might
take us between 2-3 hours to cater to you and extra charges will be applicable
rates are given in section 2.2
3.7
Our parking facility is located between 8 - 10 miles from Gatwick airport. You
must allow at-least 25 - 30 minutes (Might be longer during peak hours and busy
periods) for your car to be picked up/ dropped off.
4- Reclaiming the vehicle and lost
receipts
4.1 You must produce the receipt or ticket we
have provided when you reclaim the vehicle. If you lose the receipt, or ticket,
we will need proof of your and the vehicle owners identity and we may make
other enquiries we think are reasonable. Failure to produce the receipt or
ticket will delay your departure.
4.2
If you realise that the receipt or ticket has been lost or stolen, you should
let us know immediately and send us an email with your name, address and
booking reference. This should tell us not to release the vehicle until you
return.
4.3
If your vehicle is not collected on the booked date and time, an extra charge
of £20 per day will be payable on collection. All extra charges must be paid in
advance. We do accept card payments over the phone or you can hand over the
cash to the driver. We will provide you the receipt of any extra payment you
have made.
5- Complaints procedure
5.1 Claims for damage will not be considered
unless reported to a Gatwickvalet.co.uk Representative(s) immediately on the
return of the vehicle. Claims for damage will not be considered once the car
has left our care and control. Customers must take pictures of the damaged part
without moving the vehicle in the presence of our staff member. It is the
customer's responsibility to take the pictures or collect evidence if a new
damage is spotted.
5.2
If you encounter a problem, please put your issues in writing within 10 days of
your return date including as much detail as possible.
5.3
You can send us complaints by email at info@gatwickvalet.co.uk, we will
endeavour to reply within 28 working days upon receipt of your complaint.
6- Moving the vehicle
6.1 Please note that the company reserves the
right to move the vehicle within or outside our parking sites if we consider it
necessary in emergencies or for the efficient arrangement of our parking
facilities at our sites. Your car can be driven for up to a maximum
of 35-40 miles for this purpose if required.
7- Parking Facilities Features
PARKING FACILITY 1: Hardstanding, 24 hour CCTV
monitoring, planning permission and Park mark award (expired but can be
renewed).
(All year use)
PARKING FACILITY 2: Gated, 24 hour CCTV
monitoring, Hardstanding, planning permission in process.
(All year use)
PARKING FACILITY 3: A field with temporary planning
permission each year, 24 hour manned patrolling, it can only be used
temporarily as an overflow car park in peak holiday season. If your vehicle
returns dirty due to parking in the field then we will provide free car wash
but in peak summers it mostly stays dry. We will clean your car at one of our
facilities before returning it to you or pay you to get it cleaned from a place
of your choice.
(Used only
in peak holiday season)
Car cleaning refund: £12 for normal
size, £15 for large size vehicles.
8- General
8.1
If you have a disability and need special help please let us know when you make
your booking.
8.2
If any provision of these terms is found by any court to be wholly or partly
illegal, invalid or unenforceable, unfair or unreasonable then it shall be
deemed severable from the remaining provisions which will continue in full
force and effect.
8.3
These terms are governed by the laws of the United Kingdom and Wales and are
subject to the exclusive jurisdiction of the English Courts
9- Definitions
9.1 We - Gatwickvalet.co.uk
9.2
You - the customer whose name appears on the booking confirmation whether or
not that person made the booking or is the vehicle owner.
9.3
Vehicle - the vehicle details of which appear on the booking confirmation.
9.4
Web Address – Gatwickvalet.co.uk
9.5
Parking Period - the parking period inclusive of the dates shown on the booking
confirmation.
Overview: 365 Gatwick Valet365 Gatwick Valet provides meet and greet parking services also known as valet parking to holiday makers and business travelers flying from all Gatwick airport terminals.
Disabled Info This parking is perfect for disabled passengers as you won't need to catch a transfer bus. If you need help getting in and out of your vehicle or if you have a specially adapted vehicle please call us and one of our team will contact the Service Provider for you
Insurance All drivers are fully insured to drive your vehicle. Please check Service Provider's terms for further insurance details or ask us if you have any queries. Vehicles Please make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances. Parking is for vehicles that fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges may be applied for vehicles that do not fit in to a standard parking space and must be arranged with Service Provider prior to the drop off date.
Amendments /Cancellations: Allowed up to 48 hours prior to drop off date. Admin charges applicable on cancellations. Check Mobit terms for full details.
Hints,Tips and Additional info Please take a copy of your confirmation email with you on your day of travel. Please make sure to check your junk/spam mail folders. You can also view you booking details in My Booking section. You must allow sufficient time to drop off the vehicle and complete airport departure procedures. Please take in to account traffic delays or breakdowns. If you are late or early, please call Service Provider as soon as possible so that they can rearrange drop off/return and you are not kept waiting. Last minute changes or no advance notice may result in delays to drop off/ return times. If your return is delayed and you park for longer than you have booked, extra days parking will be charged. Please check Service Provider's terms for rates. Please don't leave any valuables in your vehicle. Check your vehicle carefully at pickup and report any issues to driver and ensure these are logged on the paperwork. Make sure you have read and understood Mobit and Service Provider's terms before purchasing. If you require any additional detail or have any queries about terms, please get in touch with us. Important Service is operated by 365 Gatwick Valet which is a budget brand. Full company details along with instructions will be provided in booking confirmation email. Mobit provides price comparison and acts as booking agents for available Service Providers. Your chosen Service provider will take the vehicle, park to their car park and return the vehicle. You must raise any issues regarding parking service ( Delay, Damage etc. ) with service provider. We do our best to tell you as much about available products as possible before you purchase. All product specific information is provided by Service Providers and we regularly update the information when required. If you find anything that's not completely accurate in our information, please tell us as soon as possible. Terms & Conditions We
reserve the right to change the Terms and Conditions without prior notice or
consent. Your legal rights are not affected. Please
read these Terms and Conditions carefully before handing over your keys.
We’ve tried to make them short and as easy to read and understand as possible.
They apply to all customers including direct bookings and even if a booking is
made through a third party which has sub-contracted its obligations to us or
which acts as our agent. 1- Cancellation and Curtailment 1.1
A booking may be cancelled up to 72 hours prior to the date and time for which
the service has been booked and a full refund minus a £20 administration fee
will be made. If a booking is cancelled within 48 hours only 50% of the parking
fee paid will be refunded. Cancellation does not apply for bookings made the
same day or booked for the following day. No refunds are available for unused
car park stays. For the bookings made through booking agents, please refer to
their cancellation policy. 1.2
For the purpose of conditions 3.1 the period for which the service is booked
shall be deemed to commence at the collection date and time specified at time
of booking for the service booked. 1.3
If a vehicle is returned within 6 hours of collection and re-booked to depart
within 48 hours of original departure date then a partial refund may be applied
for, in writing subject to our discretion. There is an extra charge of £20 each
time for using the meet and greet service. 1.4
Any customer wishing to curtail the length of stay for a service once that
service has commenced will be liable to pay the fee for the whole of the
service booked. 1.5
Cancellation must be in writing via email (info@gatwickvalet.co.uk).
1.6
If you cancel after the time in 3.1 or 3.2 or do not turn up, we will charge
you the full parking fee for the whole parking period. 2- Liabilities, Exclusion and Limits
of Our responsibilities 2.1 Our Insurance covers our Legal
Liabilities. All our drivers are fully insured against any damage which may be
caused to your vehicle on the public highway only. Whilst your vehicle is in
any of our parking facilities however, you must rely on your own vehicle
insurance policy. We are not responsible for the matters that are covered by
your car, holiday, household, motor or any other more specific insurance. You
must look to that cover for protection in the first instance. 2.2
If you are more than 45 minutes early or delayed as per your booked drop off
time / pick up time the following extra chauffeur charges will be applicable: ● 45 Min - 1 Hour charges are
£10 ● 1 Hour - 2 Hours charges
are £15 ● 2 Hours - 24 Hours charges
are £20 If
you are early or delayed, Chauffeur availability is not guaranteed. 2.3
Claims for damage will not be considered unless reported to Chauffer or
Representative immediately on the return of the vehicle and pictures must be
taken clearly in the presence of our representative. Pictures must be taken
within Gatwick Airport car park. It is the customer's responsibility to take
the pictures of the car without moving it even if the representative has left. Claims
for damage will not be considered once the car has left our care and
control. 2.4
Please note that dings, small stone chips, minor dents, minor scratches
including those on alloy wheels are excluded from the inspection as they are
considered to be part of normal driving conditions. 2.5
Gatwickvalet.co.uk accepts no liability for any loss or damage however caused
unless proved to be caused by the negligence, wilful act or default or breach
of statutory duty of the subcontractors of GatwickValet.co.uk . In the event of
damages being claimed the amount payable shall not exceed £250 per claim. All
damages on a single vehicle will be counted as one claim. In the event that
your vehicle needs to be repaired as a result of our negligence, it must be
carried out by our own approved garage/workshop. It will be your responsibility
to deliver and collect the car from the garage at your own cost. We will not
authorise or agree for any works to be carried out by dealerships even in the
event of the vehicle forgoing its warranty. Nothing in these terms excludes or
limits Gatwickvalet.co.uk liability for death or personal injury caused by the
negligence of one of its subcontractors. Gatwickvalet.co.uk will not accept liability
for damage arising from circumstances beyond its control including acts of
nature, acts of God, terrorism, war, riots, flooding, and damage by vandals or
criminal activity. 2.6
Vehicles and Contents are left at Owners risk whilst the vehicle is parked. We
are not liable for any kind of valuables left in the car such as cash or
personal belongings. Any indirect loss as a result of damage or loss to the
vehicle (such as loss of earnings) is not covered. 2.7
Please note, in case you are coming from an early/ delayed flight. We might
take a minimum of 2-3 hours to deliver your car. This condition does not apply
if you let us know at least 48 hours before any change in original drop off/
pick up time. 2.8
We accept no liability for any faulty car keys, dash cameras, satellite
navigation, alarm fobs, house or other keys left on the key ring. You must ensure
you leave the driver with the right keys only, alarm fobs and instructions to
start your vehicle. We also accept no liability for mechanical, structural or
electrical failure of any part of your vehicle including windscreens, alarms,
immobilisers, glass, flat batteries, tyres and wheels however caused 2.9
In case of a customer vehicle being moved from one location to another location
(our parking facility), we might need more than 1 driver to sit in the same
vehicle as the passenger. This helps in more productivity and less congestion
on roads and within our parking facility. In case of overflow we park the cars
on the fields. More details are given in section 9. 3- Customer responsibilities 3.1 You must ensure that, at the beginning and
end of the parking period, the vehicle is in a legal and roadworthy condition
for driving on public roads. You must not leave any dangerous, toxic or illegal
substances in the vehicle. You will be held liable for any fines, liabilities
and consequential loss we incur from a failure to do this. Gatwickvalet.co.uk
reserves the right to refuse the collection of your vehicle and no refund will
be given. 3.2
You must let us know about any vehicle immobiliser, automatic security feature
or modification to the vehicle (including any for disabled use) that might
affect how it handles or operates. 3.3
You must check the driver's seat and the mirror positions (which may have been
moved) when you reclaim the vehicle. 3.4
The customer warrants that he/she is the owner of the vehicle or has the power
to deal with the vehicle as if he/she was not its owner. 3.5
If at the end of the parking period the vehicle does not start, we may attempt
to start the vehicle using an anti-surge starter pack. If you do not want us to
do this, you will need to tell us in advance. We will not be responsible for
any damage caused by this attempt. 3.6
You must ring us at least 25-30 minutes before your drop off time to let us
know you will be arriving. You must also ring us once you have collected your
baggage from the airport (Roughly 25 minutes before your pick up time). If you
are late for your pick up/ drop off and miss your booked time slot. It might
take us between 2-3 hours to cater to you and extra charges will be applicable
rates are given in section 2.2 3.7
Our parking facility is located between 8 - 10 miles from Gatwick airport. You
must allow at-least 25 - 30 minutes (Might be longer during peak hours and busy
periods) for your car to be picked up/ dropped off. 4- Reclaiming the vehicle and lost
receipts 4.1 You must produce the receipt or ticket we
have provided when you reclaim the vehicle. If you lose the receipt, or ticket,
we will need proof of your and the vehicle owners identity and we may make
other enquiries we think are reasonable. Failure to produce the receipt or
ticket will delay your departure. 4.2
If you realise that the receipt or ticket has been lost or stolen, you should
let us know immediately and send us an email with your name, address and
booking reference. This should tell us not to release the vehicle until you
return. 4.3
If your vehicle is not collected on the booked date and time, an extra charge
of £20 per day will be payable on collection. All extra charges must be paid in
advance. We do accept card payments over the phone or you can hand over the
cash to the driver. We will provide you the receipt of any extra payment you
have made. 5- Complaints procedure 5.1 Claims for damage will not be considered
unless reported to a Gatwickvalet.co.uk Representative(s) immediately on the
return of the vehicle. Claims for damage will not be considered once the car
has left our care and control. Customers must take pictures of the damaged part
without moving the vehicle in the presence of our staff member. It is the
customer's responsibility to take the pictures or collect evidence if a new
damage is spotted. 5.2
If you encounter a problem, please put your issues in writing within 10 days of
your return date including as much detail as possible. 5.3
You can send us complaints by email at info@gatwickvalet.co.uk, we will
endeavour to reply within 28 working days upon receipt of your complaint. 6- Moving the vehicle 6.1 Please note that the company reserves the
right to move the vehicle within or outside our parking sites if we consider it
necessary in emergencies or for the efficient arrangement of our parking
facilities at our sites. Your car can be driven for up to a maximum
of 35-40 miles for this purpose if required. 7- Parking Facilities Features PARKING FACILITY 1: Hardstanding, 24 hour CCTV
monitoring, planning permission and Park mark award (expired but can be
renewed). (All year use) PARKING FACILITY 2: Gated, 24 hour CCTV
monitoring, Hardstanding, planning permission in process. (All year use) PARKING FACILITY 3: A field with temporary planning
permission each year, 24 hour manned patrolling, it can only be used
temporarily as an overflow car park in peak holiday season. If your vehicle
returns dirty due to parking in the field then we will provide free car wash
but in peak summers it mostly stays dry. We will clean your car at one of our
facilities before returning it to you or pay you to get it cleaned from a place
of your choice. (Used only
in peak holiday season) Car cleaning refund: £12 for normal
size, £15 for large size vehicles. 8- General 8.1
If you have a disability and need special help please let us know when you make
your booking. 8.2
If any provision of these terms is found by any court to be wholly or partly
illegal, invalid or unenforceable, unfair or unreasonable then it shall be
deemed severable from the remaining provisions which will continue in full
force and effect. 8.3
These terms are governed by the laws of the United Kingdom and Wales and are
subject to the exclusive jurisdiction of the English Courts 9- Definitions 9.1 We - Gatwickvalet.co.uk 9.2
You - the customer whose name appears on the booking confirmation whether or
not that person made the booking or is the vehicle owner. 9.3
Vehicle - the vehicle details of which appear on the booking confirmation. 9.4
Web Address – Gatwickvalet.co.uk 9.5
Parking Period - the parking period inclusive of the dates shown on the booking
confirmation. Full arrival instructions will be given to you on the confirmation email.Full return instructions will be issued by the driver on collection of the vehicle.Full MAP NAV instructions will be given to you on the confirmation email. |
1st floor 277 Farnham road Slough SL2 1HA
Mobitairportparking is a trading name of Go Park N Fly Ltd
Registration No: 13066427
0203 289 5677
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