Gatwick Parking Deals

Please read these Terms and Conditions carefully before handing over your keys. We’ve tried to make them short and as easy to read and understand as possible.

1. Your rights and responsibilities:

a) Please refer to the email you receive from us acknowledging your booking for details of collection and delivery procedures. It is important that you follow these closely. If in doubt call 01293 403356 or 07426565595 for assistance.
b) Make sure your vehicle is in a roadworthy, safe and legal condition with full insurance, road tax and MOT.
c) On arrival at the airport you must:

remove your luggage and any personal possessions which you may need for your trip from your vehicle. Your personal possessions and luggage are your responsibility at all times.
present your email confirmation (or quote your booking reference) to our representative, check and sign our booking confirmation form and hand over your vehicle keys. Please remove house keys etc. Tell us about any non-standard vehicle immobiliser or security features.

d) On your return to the UK please follow the procedures referred to in paragraph 1 a) above. Then, once you have made contact with our representative, you must:

produce your copy of the booking confirmation form or the pouch number you were given when your car was left with us. You may be asked for proof of identity. We may refuse to hand over the vehicle if you can not establish to our reasonable satisfaction that you are entitled to it.
pay any supplementary parking charge due (see 2 b) below).
inspect your vehicle and report any damage to our representative before you leave. Failure to do so may prejudice subsequent claims.

2. Our rights and responsibilities:

a) We will take all reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us your keys

b) If you park for longer than the period you have booked for, we will charge you for the extra days at £10 per day and if you have not claimed your vehicle within a reasonable time after the end of your booked period or contacted us to agree a new arrangement we can regard your vehicle as having been abandoned. We may then make arrangements for its disposal to cover our costs (but we will take reasonable steps to contact you before doing so) in accordance with the Torts (Interference with Goods) Act 1977. There are no refunds for early returns.

c) We may retain your vehicle until you have paid the full amount due.

d) Although we will generally keep your car at the same secure compound for the duration of the booking period we may move vehicles if we need to and reserve the right to move vehicles to our overflow car parks elsewhere in the vicinity. All our drivers are fully insured against any damage which may be caused to your vehicle on the public highway. Whilst your vehicle is in any of our compounds however, you must rely on your own vehicle insurance policy.

e) Notwithstanding paragraph 2 d) above, should we accept liability for any damage to your vehicle we reserve the right to have the repairs undertaken by our own contractors.

3. We are not responsible for the following;

a) Insurance cover for you, your vehicle, or its contents, except for your vehicle when being driven by our drivers on the public highway.
b) Damage to your vehicle, including windscreens, wing mirrors, aerials, punctures, wheel scuffs, chip marks, minor scratches and dents, mechanical or electrical failure, or other events beyond our control, or any loss or theft of or damage to the vehicle’s contents unless such damage loss or theft arises as a result of our failure to meet our contractual obligations to you.
c) Matters that are covered by your car, holiday, household, motor or any other more specific insurance. You must look to that cover for protection in the first instance.
d) The direct or indirect consequences of force majeure, terrorism, catastrophe, adverse weather, industrial action, cancellation of flights, loss of baggage, traffic conditions, vandalism, failure of third parties to comply with their obligations to you (whether contractual statutory or otherwise) or criminal activity of any description.
e) Any natural deterioration in the vehicle’s condition while it is with us.
f) Property left unattended in your vehicle, on our site or in courtesy vehicles and trailers.
g) Any consequential (indirect) losses including but not limited to the cost of car hire hotels meals or other expenses incurred by you.
h) Delays due to wrong information on the booking form.
Despite the above, we will always accept liability for death or injury caused by our negligence. If any other loss or damage is suffered by you as a result of our negligence then we will accept liability for the loss or damage which flows directly from that negligence and which is a reasonably foreseeable consequence of it. The terms and conditions above do not affect this or your rights and remedies in the event of any deliberate act or omission by any member of our staff.

4. Privacy

We collect and record information about you to enable us to provide you with the best possible service, and to enable us to process your booking. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We will not use this information to contact you for marketing purposes, should you ask us not to do so and we will not share your information with any other organisations.
If you have any questions/comments about privacy or if you wish to know what information we hold about you please email us at info@gatwickparkingspaces.co.uk. If you find any inaccuracies we will do our best to delete or correct them promptly.

5. Prices

We do adjust our prices from time to time. We recommend you visit our web site for the most up-to-date prices. All prices include VAT at the current rate.

6. Cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days to cancel your booking, starting from the day after we confirm it. If you cancel within that period you will be refunded all charges that you have paid to us unless you cancel after the booking period begins (i.e. at any time after the pre-booked arrival time or (in relation to the “meet and greet” service) after we dispatch our driver to come and collect your vehicle from you, if sooner) in which case you will remain liable for our charges for each day or part day from then up to and including the date when cancellation takes effect. We will still accept cancellations after the expiry of this 14 day period, provided at least 48 hours’ notice is given, but a £20.00 administration charge may then be levied and deducted from the refunded amount. Bookings cancelled after expiry of the 14 day period and less than 48 hours before the booking period begins will be charged in full.

Cancellations should be made by email to info@gatwickparkingspaces.co.uk. You must include your full name, booking reference, start date and time of the booking you wish to cancel.

7. Restricted vehicles

We can accept some non standard sized vehicles such as mobile homes, lorries, military or commercial vehicles, caravans and trailers but only by special prior arrangement. Additional charges will apply to all vehicles which do not fit in a standard size parking bay. Please contact us (07426565543) in advance for details.

We regret that we may not be able to accept vehicles which have been specially adapted to meet the needs of disabled users. Please contact us in advance to check this if you are in any doubt.

We reserve the right to changes terms without prior notice or consent. Your legal rights are not affected.

1- Bookings and Services

• 1.1 We confirm bookings made by email or on our website by issuing a booking reference
• 1.2 We confirm bookings made by phone by the operator giving you a booking reference.
• 1.3 All services and promotions are subject to availability.
• 1.4 Park Direct Gatwick reserve the right not to accept or fulfil a booking.

2 -Prices and payments

• 2.1 All prices are quoted in the UK pounds sterling including VAT. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.
• 2.2 You can pay for the parking period using a permitted payment card when you make the booking.
• 2.3 Full payment of the booked service is due prior to commencement of the service.
• 2.4 Increased duration of the stay will be charged and payment collected prior to the return of the vehicle.
• 2.5 Park Direct Gatwick reserves the right to apply to the DVLA for names and address where the payment has not made.
• 2.7 For bookings within 0-3 hours before pickup you MUST call the office, bookings made 3-12 hours before pick up time an admin charge of Pounds20 will be added to our normal price, bookings made 12-24 hours before pick up time an admin charge of Pounds15 will be added to our normal price.

3- Cancellation and Curtailment

• 3.1 A booking may be cancelled up to 72 hours prior to the date and time for which the service has been booked and a full refund less Pounds10 administration costs will be made. If a booking is cancelled within 48 hours only 50% of the parking fee paid will be refunded. Cancellation does not apply for bookings made the same day or booked for the following day. No refunds are available for unused part stays.
  Note: For customers who have a cancellation cover, a 24 hours notice is still required to obtain a refund otherwise you are entitled to a free rebooking for the same number of days. Prices may vary if you rebook it at a busy time period of the holiday season
• 3.2 For the purpose of condition 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked.
• 3.3 If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion. There is an extra charge of Pounds20 for using the meet and greet service twice.
• 3.4 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked
• 3.5 Cancellation must be in writing by post (to the Administration Address), by phone (03335777088), or by email (info@parkdirectgatwick.co.uk). Cancellation sent by first-class prepaid post, which we will treat as received by 10 am on the second working day after posting. Cancellation sent by second-class prepaid post, which we will treat as received on the third working day after posting.
• 3.6 If you cancel after the time in 3.1 or 3.2 or do not turn up, we will charge you the full parking fee for the whole parking period.

4- Liabilities, Exclusion and Limits of Our responsibilities

• 4.1 Our Insurance covers our Legal Liabilities.
• 4.2 Vehicles and Contents are left at Owners risk whilst the vehicle is parked.
• 4.3 Claims for damage will not be considered unless reported to a Park Direct Gatwick Representatives immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control.
• 4.4 Please note that small stone chips, minor dents, dings, minor scratches including those on alloy wheels are excluded from the inspection as they are considered to be part of normal driving conditions. All cars get a second inspection at our base in the presence of 3 different examiners.
• 4.5 Park Direct Gatwick accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the employees of Park Direct Gatwick. In the event of damages being claimed the amount payable shall not exceed �100 per claim. All damages on a single vehicle will be counted as one claim. In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved garage/workshop. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. Nothing in these terms excludes or limits Park Direct Gatwick liability for death or personal injury caused by the negligence of one of its employees. Park Direct Gatwick will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature, terrorism, war, riots, flooding, damage by vandals, criminal activity.
• 4.6 Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings) is not coved.
• 4.7 We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
• 4.8 We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.

5- Customer responsibilities

• 5.1 You must ensure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Park Direct Gatwick reserves the right to refuse your vehicle on the day and no refund will be given.
• 5.2 You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.
• 5.3 You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.
• 5.4 The customer warrants that he/she is the owner of the vehicle or has the power to deal with the vehicle as if he/she was not its owner.
• 5.5 If at the end of the parking period the vehicle does not start, we may attempt to start the vehicle using an anti-surge starter pack. If you do not want us to do this, you will need to tell us in advance. We will not be responsible for any damage caused by this attempt.

6-Reclaiming the vehicle and lost receipts

• 6.1 You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owners identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure. Well charge Pounds10 admin fee.
• 6.2 If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email with your name, address and booking reference. This should tell us not to release the vehicle until you return.
• 6.3 We may refuse to return your keys to you if we believe either that you are not fit to drive or that the vehicle is not in a legal or roadworthy condition.
• 6.4 If your vehicle is not collected on the booked date and time, an extra charge of Pounds10 per day will payable on collection

7- Complaints procedure

• 7.1 Claims for damage will not be considered unless reported to a Park Direct Gatwick Representatives immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control.
• 7.2 If you encounter a problem, please put your issues in writing within 10 days of your return date including as much detail as possible.
• 7.5 You can send us complaints by email at info@parkdirectgatwick.co.uk, by phoning 03335777088 or by writing to the Administration Address. We will endeavour to reply you within 5-10 working days upon receipt of your complaint.

8- Moving the vehicle

• 8.1 Please note that the company reserves the right to move the vehicle within or outside the car parks if we consider it necessary in emergencies or for the efficient arrangement of our parking facilities at our car parks. Your car can be driven for up to maximum of 25 miles for this purpose if required.

9-General

• 9.1 If you have a disability and need special help please let us know when you make your booking.
• 9.2 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect.
• 9.3 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts

10- Definitions

• 10.1 We - Park Direct Gatwick.
• 10.2 You - the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.
• 10.3 Vehicle - the vehicle details of which appear on the booking confirmation.
• 10.4 Administration Address - Park Direct Gatwick, Office 221,Regency House, 91 Western Road,Brighton BN1 2NW
• 10.5 Parking Period - the parking period inclusive of the dates shown on the booking confirmation.

Please read these Terms and Conditions carefully before handing over your keys. We’ve tried to make them short and as easy to read and understand as possible.

1. Your rights and responsibilities:

a) Please refer to the email you receive from us acknowledging your booking for details of collection and delivery procedures. It is important that you follow these closely. If in doubt call 01293 403356 or 07426565595 for assistance.
b) Make sure your vehicle is in a roadworthy, safe and legal condition with full insurance, road tax and MOT.
c) On arrival at the airport you must:

remove your luggage and any personal possessions which you may need for your trip from your vehicle. Your personal possessions and luggage are your responsibility at all times.
present your email confirmation (or quote your booking reference) to our representative, check and sign our booking confirmation form and hand over your vehicle keys. Please remove house keys etc. Tell us about any non-standard vehicle immobiliser or security features.

d) On your return to the UK please follow the procedures referred to in paragraph 1 a) above. Then, once you have made contact with our representative, you must:

produce your copy of the booking confirmation form or the pouch number you were given when your car was left with us. You may be asked for proof of identity. We may refuse to hand over the vehicle if you can not establish to our reasonable satisfaction that you are entitled to it.
pay any supplementary parking charge due (see 2 b) below).
inspect your vehicle and report any damage to our representative before you leave. Failure to do so may prejudice subsequent claims.

2. Our rights and responsibilities:

a) We will take all reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us your keys

b) If you park for longer than the period you have booked for, we will charge you for the extra days at £10 per day and if you have not claimed your vehicle within a reasonable time after the end of your booked period or contacted us to agree a new arrangement we can regard your vehicle as having been abandoned. We may then make arrangements for its disposal to cover our costs (but we will take reasonable steps to contact you before doing so) in accordance with the Torts (Interference with Goods) Act 1977. There are no refunds for early returns.

c) We may retain your vehicle until you have paid the full amount due.

d) Although we will generally keep your car at the same secure compound for the duration of the booking period we may move vehicles if we need to and reserve the right to move vehicles to our overflow car parks elsewhere in the vicinity. All our drivers are fully insured against any damage which may be caused to your vehicle on the public highway. Whilst your vehicle is in any of our compounds however, you must rely on your own vehicle insurance policy.

e) Notwithstanding paragraph 2 d) above, should we accept liability for any damage to your vehicle we reserve the right to have the repairs undertaken by our own contractors.

3. We are not responsible for the following;

a) Insurance cover for you, your vehicle, or its contents, except for your vehicle when being driven by our drivers on the public highway.
b) Damage to your vehicle, including windscreens, wing mirrors, aerials, punctures, wheel scuffs, chip marks, minor scratches and dents, mechanical or electrical failure, or other events beyond our control, or any loss or theft of or damage to the vehicle’s contents unless such damage loss or theft arises as a result of our failure to meet our contractual obligations to you.
c) Matters that are covered by your car, holiday, household, motor or any other more specific insurance. You must look to that cover for protection in the first instance.
d) The direct or indirect consequences of force majeure, terrorism, catastrophe, adverse weather, industrial action, cancellation of flights, loss of baggage, traffic conditions, vandalism, failure of third parties to comply with their obligations to you (whether contractual statutory or otherwise) or criminal activity of any description.
e) Any natural deterioration in the vehicle’s condition while it is with us.
f) Property left unattended in your vehicle, on our site or in courtesy vehicles and trailers.
g) Any consequential (indirect) losses including but not limited to the cost of car hire hotels meals or other expenses incurred by you.
h) Delays due to wrong information on the booking form.
Despite the above, we will always accept liability for death or injury caused by our negligence. If any other loss or damage is suffered by you as a result of our negligence then we will accept liability for the loss or damage which flows directly from that negligence and which is a reasonably foreseeable consequence of it. The terms and conditions above do not affect this or your rights and remedies in the event of any deliberate act or omission by any member of our staff.

4. Privacy

We collect and record information about you to enable us to provide you with the best possible service, and to enable us to process your booking. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We will not use this information to contact you for marketing purposes, should you ask us not to do so and we will not share your information with any other organisations.
If you have any questions/comments about privacy or if you wish to know what information we hold about you please email us at info@gatwickparkingspaces.co.uk. If you find any inaccuracies we will do our best to delete or correct them promptly.

5. Prices

We do adjust our prices from time to time. We recommend you visit our web site for the most up-to-date prices. All prices include VAT at the current rate.

6. Cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days to cancel your booking, starting from the day after we confirm it. If you cancel within that period you will be refunded all charges that you have paid to us unless you cancel after the booking period begins (i.e. at any time after the pre-booked arrival time or (in relation to the “meet and greet� service) after we dispatch our driver to come and collect your vehicle from you, if sooner) in which case you will remain liable for our charges for each day or part day from then up to and including the date when cancellation takes effect. We will still accept cancellations after the expiry of this 14 day period, provided at least 48 hours� notice is given, but a £20.00 administration charge may then be levied and deducted from the refunded amount. Bookings cancelled after expiry of the 14 day period and less than 48 hours before the booking period begins will be charged in full.

Cancellations should be made by email to info@gatwickparkingspaces.co.uk. You must include your full name, booking reference, start date and time of the booking you wish to cancel.

7. Restricted vehicles

We can accept some non standard sized vehicles such as mobile homes, lorries, military or commercial vehicles, caravans and trailers but only by special prior arrangement. Additional charges will apply to all vehicles which do not fit in a standard size parking bay. Please contact us (07426565543) in advance for details.

We regret that we may not be able to accept vehicles which have been specially adapted to meet the needs of disabled users. Please contact us in advance to check this if you are in any doubt.