Help is always at hand. Parking providers are always trying to hear from our customers and improve the services for online users
For queries about any of the parking providers, please contact us at 0203 289 5677 from 9am to 5pm or email at info@mobitairportparking.co.uk
You can talk to us on the website through our Live Chat facility
Our friendly staff will help you regarding your query

Instructions

It is very important for our customers to provide us right information about your departure and arrival at the airport. Please check your flight timing and give parking providers enough time to proceed with the parking procedure before check-in. Don’t forget to enter your airport arrival time instead of flight time.

Faqs

What time should I arrive at the car park?

Please check your flight status and allow your parking provider enough time prior to check-in.

Do I have to use shuttle bus?

No, there is no need to use a shuttle. You have to drive straight to the terminal and handover your car to your company appointed chauffeur for parking.

Can I book by telephone?

Yes, please contact us at 0203 289 5677 during our office hours to make a booking.

Can I book at short notice?

If parking providers have space, then they will definitely help you with a solution for your parking problem. It may carry additional charges.

Gatwick Parking Deals

Comparing the prices is definitely a good idea to get better and cheaper deals. But if you are in a hurry you could go straight for our offer of the week to get an instant 5% off for your Gatwick parking deals.

Offer of the Week

Get instant 5% off on All Deals

Do you want to explore more options? Here we have the exclusive monthly offers for you to compare airport parking deals Gatwick for yourself by adding the travel dates and parking pick and drop timings.

Monthly Offers

Quality Parking Meet and Greet

£76.99

Distance from airport : 6

Quick info [ - ] | More details

The car will be collected & delivered by a professional driver
Park Mark Award with secure fencing
24 hours active staff for your guidance at just a call away

PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS.

1. BOOKINGS AND SERVICE

1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.

1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhausted.

1.3 Where a third party service provider is used, they will have their own terms and conditions. If you require a copy of these, please ask, however we will do our best to make you aware of anything you need to know. Once your booking is complete, our role will be as an intermediary between you and the service provider, booking details will be provided with the supplier and we will send you a booking reference number by email on behalf of the supplier.

2. PAYMENT

2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £20.00.

2.2 Full payment of booked service is due prior to the commencement of the service.

2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00p is applied.

3. CANCELLATIONS AND CURTAILMENT

3.1 Flexible products may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund, less £20.00 administration cost will be made.

3.2 No refunds will be given for any cancellations or none use of our service made within 48 hours of the day of travel.

3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked.

3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received.

3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.

4. LIABILITIES AND OTHER TERMS

4.1 Where a third party service provider is used, the company acts only as a booking agent for the service provider, the company is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Any claims by the customer in respect of the delivery of the product must be made against the service provider and subject to its terms and conditions.

4.2 Where we are the service provider, our insurance covers our legal liabilities.

4.3 Vehicles and moveable items which are left unattended are left at the owner’s risk whilst the vehicle is in our possession.

4.4 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time.

4.5 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres and alloy wheels. This list is not exhaustive.

4.6 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.

4.7 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession.

4.8 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. We therefore advise that only the car key should be given.

4.9 In the event that the car acquires a puncture whilst in our possession, (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody.

4.10 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.

4.11 We advise that the customers either leave a spare key with us, or keep a spare key for their vehicle on there person.

4.12 During busy periods your car may be stored in any one of our secondary compounds, (within a 15-mile radius of our main car park). Please note that security levels may vary.

4.13 In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We cannot authorise or agree for any works to be carried out by dealerships that have not been approved, even in the event of the vehicle forgoing its warranty. The company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park.

4.14 Our drivers do not consent to being filmed. Therefore, in some cases dash cams may be disconnected.

5. EXCLUSION AND LIMITS OF OUR RESPONSIBILITY

5.1 Vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk.

5.2 Loss or damage should be covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody.

5.3 Any indirect/direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.).

5.4 We cannot pay more than £20,000 for loss of or damage to the vehicle.

5.5 We will endeavour to deliver your vehicle back to you within 45 mins depending on traffic, weather conditions.

5.6 We cannot be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service.

5.7 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents or scratches are mentioned in this document or not.

5.8 We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company cannot accept liability for any damage.

5.9 It is not always possible to check the internal condition of the car and therefore we may not accept responsibility for the interior condition.

5.10 Unless proved otherwise, minor claims, (those below £750) may not be accepted.

CUSTOMER RELATIONS PROCEDURE

If you should have any concerns or issues you wish to raise or investigate further, the following procedure needs to take effect.

- A written correspondence needs to be made via email / letter / to our office (all correspondence details are available on the customer copy coupon receipt).

- Our customer relations team shall endeavour to respond back to your query within a maximum 5 working days.

- Please note that all matters need to be dealt with in writing. Any incidents/issues raised whilst picking or dropping your vehicle need to be made apparent to a Aero Travel Extras member of staff which will be reported/logged back to the Duty Manager. No acceptance of liability can be made until the matter is thoroughly investigated.

6. CHANGING THE CONDITIONS

6.1 These conditions will remain in force unless the change is made in writing directly with ourselves and with our written permission.

97%

Gatwick Airport Parking Spaces Park & Ride

£110.00

Distance from airport : 3

Quick info [ - ] | More details

Park and Ride service
Council approved car park for airport parking
On demand shuttle,10 minutes transfer time
24/7 professional & friendly Service

TERMS AND CONDITIONS:

1. Bookings & Service

1.1 Bookings through our website or Consolidators are deemed to be made when final

confirmation of the booking has been sent via e-mail. All terms and conditions are deemed

to have been accepted at the point confirmation is made.

1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are

made at the requested times. We do not accept any responsibility for delays of its service,

caused as a result of circumstances beyond our control, such as traffic congestion,

delayed flights, security alerts. This list is not definitive.

2.Payment

2.1 Increased duration of the stay will be debited from the clients account and payment

collected prior to the return of the vehicle. Any extended days will be charged at a daily

rate of £15.00.

2.2 Full payment of booked service is due prior to the commencement of the service.

2.3 If your return time passes midnight from your actual paid booking date, and your car

needs to be delivered after midnight, a additional charge of £15.00 is applied.

3.Cancellations and Curtailment

3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has

been booked, and a full refund less £20.00 administration cost will be made.

3.2 No refunds will be given for any cancellations or none use of our service made within

24 hours of the day of travel.

3.3 Any customer wishing to curtail the length of stay for a service once that service has

commenced will be liable to pay the fee for the whole of the service booked.

3.4 Any alterations made within 24 hours of departure and during the duration of stay will

incur a charge of £20.00 for each and every amendment made. All amendments must be

via e-mail and will only be acknowledged once a confirmation e-mail is received.

4.Liabilities and other terms

4.1 Our insurance covers our legal liabilities.

4.2 Vehicles and moveable items which are left unattended are left at the Owners risk

whilst the vehicle is in our possession.

4.3 No claim for damage can be made unless that damage was brought to the attention of

our representative upon collection of your vehicle on your return and written notification is

given to you at the time.

4.4 We accept no liability for mechanical, structural and electrical failure of any part of your

vehicle including windscreens, glass, tyres and in particular alloy wheels howsoever

caused. This list is not exhaustive.

4.5 We accept no liability for any loss for any loss or damage whatsoever caused unless

proved to be caused by the negligence of our employees.

4.6 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed

by us to be the case for the whole duration while the vehicle is in our possession. Any

liabilities occurred by Our Company as a result of the client's vehicle not complying with

the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred

by the Company.

4.7 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the

Key ring. In the event of vehicles not starting, we reserve the right to charge for our time.

Only the Car Key should be given.

4.8 In the event that the car acquires a puncture whilst in our possession (including slow

punctures) we reserve the right to charge either to inflate the tyre or for the changing of the

tyre.

4.9 In the event that the vehicle dose not starts due to a flat battery, we reserve the right to

charge for our time in attempting to start the vehicle. We will not be held responsible for

any consequences that may result as a direct result of us having to jump-start your vehicle.

4.10 In the event that we have to pick you up from the Terminal Building, due to a

mechanical failure of your vehicle, we reserve the right to charge for this and any

associated costs that we may incur.

4.11 We require the Customers to have a spare key for their vehicle, which would we

require be taken with the customer.

4.12 During certain busy periods or lengthy periods of stay, your car may be parked in any

one of our Secondary Secure Compounds which could be up to 15 miles away (one way),

depending which terminal you have dropped your vehicle off. *Please note the security

level at these secondary compounds may not be at the same level as the main

compound.

4.13 In the event that your vehicle needs to be repaired as result of our negligence, it must

be carried out by our own approved organisation. It will be your responsibility to deliver and

collect the car from the garage at your own cost. We will not authorise or agree for any

works to be carried out by dealerships even in the event of the vehicle forgoing its

warranty.

5.Exclusion and limits of our responsibility

5.1 Any vehicles parked by the customer personally at a Car park/Hotel do so entirely at

their own risk.

5.2 Loss or damage covered by your own insurance. No vehicles will be covered for

Theft/Fire/Flood or any other intervening act of nature whist the vehicle is in our custody.

5.3 Any indirect /direct loss as a result of damage or loss to the vehicle (such as loss of

earnings/missed flights etc.).

5.4 We will not pay more than £10,000 for loss of or damage to the vehicle.

5.5 We endeavour to deliver your vehicle back to you within 45 mins depending on traffic,

weather conditions.

5.6 We will not be held liable for any delayed or missed flights /car hire charges as a direct

or indirect result of our service.

5.7 We will not be responsible for any minor scratches or dents (whether marked on this

document or not) which may not be possible to identify in confined times and weather

conditions.

5.8 We will not be responsible for any chips or broken glass to the vehicle whether mention

on this document or not. (In addition to clause 4.4)

5.9 We will not be responsible for any valuables left in the vehicle while in our custody. (In

addition to clause 4.3)

5.10 We will not be responsible for any discolour of paintwork or dents or scratches that

may become visible after a Car wash/rainfall. This is regardless if the dents or scratches or

mentioned in this document or not.

5.11 We will not be responsible for any damage to any alloys or tyres regardless of if any

damage is mentioned or not on this document. (In addition to clause 4.4)

5.12 In the event that we agree to any form of repair or compensation (whether liability is

admitted or not by us) you (the client) will be responsible for the excess of any claim being

£200.00 for any claims up to £1000.00 and £400.00 excess for any claims for any claims in

excess of £1000.00

5.13 The internal condition of the car is not checked at any time and no responsibility is

accepted for the interior condition.

5.14 We will not be held responsible for any claims of any nature below £750.00 including

any alleged dents, bumps, and scratches.

6.Changing the conditions

6.1 These conditions will remain in force unless the change is made in writing directly with

ourselves and with ourselves.

80%

sure Parking Meet and Greet

£105.99

Distance from airport : 0.5

Quick info [ - ] | More details

Inclusive of Airport access fee, operates at both Terminal
Return at any time and we will deliver your car 24/7 365 Days
Gatwick Airport Approved Meet & Greet operator
Approved Meet & Greet Operator, top quality Recommended Service

Terms and Conditions
We reserve the right to changes terms without prior notice or consent. Your legal rights are not affected.

1	Bookings and Services
1.1	We confirm bookings made by email or on our website by issuing a booking reference.
1.2	We confirm bookings made by phone by the operator giving you a booking reference.
1.3	We confirm bookings made by post by sending written confirmation with your booking reference.
1.4	All services and promotions are subject to availability.
1.5	Sure Parking reserve the right not to accept or fulfil a booking.

2	Prices and payments
2.1	All prices are quoted in the UK pounds sterling including VAT. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.
2.2	You can pay for the parking period using a permitted payment card when you make the booking.
2.3	Full payment of the booked service is due prior to commencement of the service.
2.4	Increased duration of the stay will be charged and payment collected prior to the return of the vehicle.
2.5	Sure Parking reserves the right to apply to the DVLA for names and address where the payment has not made.
2.6	We reserve the right to change any prices before your booking without notice.

3	Cancellation and Curtailment
3.1	The following cancellations policy only applies to the bookings made directly with the sure parking Ltd by the customer. Bookings made through booking agents must be cancelled directly with the booking agents and are subject to the terms and conditions of the individual booking agent.
3.2	All cancellations must be made in writing by email to info@sureparking.co.uk. All refunds will be made within 14 days of cancellation.
3.3	Under the Sale of goods and services and data protection legislation, you have 14 calendar days starting from the day after the booking is confirmed to cancel your booking and receive a full refund minus a £10 administration fee, unless the service has already commenced.
3.4	SURE PARKING LTD’s standard refunds policy as below.
a)	Cancellations before 48 hours to the start of the contract - £10.00.
b)	Cancellations within 48 to 24 hours to the start of the contract - 50% of the total contract value.
c)	Cancellations within 24 hours to the start of the contract - no refund..

4	Liabilities, Exclusion and Limits of Our responsibilities
4.1	Our Insurance covers our Legal Liabilities.
4.2	We are insured to drive your vehicles fully comp - however vehicles and contents are left at owners risk whilst your car is parked unless damage is a result of our negligence.
4.3	All customers are requested to make a full check of their vehicle when it is returned to them at the airport and a signature from the customer to say “I have checked my vehicle and confirm I am fully satisfied that it is in the same condition in which it was left with Sure Parking Ltd”. Any damaged claimed to have been caused whilst in the care of Sure Parking Ltd should be reported now to the SURE PARKING LTD driver who returns the vehicle. If a customer decides to make a claim later, then the burden of proof that the damage was caused by a negligent or wilful act by SURE PARKING LTD will lie with the customer.
4.4	Please note that small stone chips, dings and minor scratches including those on alloy wheels are excluded from the inspection as they are part of normal driving conditions. All cars get a second inspection at our base. Acts of nature are beyond our control and we accept no liability for them including bird poo, dust, pollen and rain.
4.5	Sure Parking accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the employees of Sure Parking Ltd. Nothing in these terms excludes or limits Sure Parking's liability for death or personal injury caused by the negligence of one of its employees. Sure Parking will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature, terrorism, war, riots, flooding, damage by vandals, criminal activity.
4.6	Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings) is not coved.
4.7	We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
4.8	We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.

5	Customer responsibilities
5.1	You must make sure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Sure Parking reserves the right to refuse your vehicle on the day and no refund will be given
5.2	You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.
5.3	You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.
5.4	The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner.
5.5	If at the end of the parking period the vehicle will not start, we may attempt to start the vehicle using an anti-surge starter pack. If you don't want us to do this, you'll need to tell us in advance. We'll not be responsible for any damage caused by this attempt.
5.6	Upon presenting the vehicle to the sure driver, the client must ensure that the followings: (paragraphs 1, 2, 3 & 4) are carried out. 1.Ensure that all of the vehicle’s windows are securely closed. 2.That all removable personal possessions are removed from the vehicle including sat nav system. 3.That only the keys to the ignition are entrusted to the sure driver. (Sure parking cannot be held accountable or responsible for any other items or keys handed in with the ignition keys and advice that clients remove these additional items before the handover takes place.) 4.That all of the recording equipment installed in your vehicle is switched off. Due to the privacy of other clients and security of our parking areas we do not allow recording devices into our car parks.

6	Reclaiming the vehicle and lost receipts
6.1	You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owner's identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure. We'll charge £10 admin fee.
6.2	If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email with your name, address and booking reference. This should tell us not to release the vehicle until you return.
6.3	We may refuse to return your keys to you if we believe either that you are not fit to drive or that the vehicle is not in a legal or roadworthy condition.
6.4	If your vehicle is not collected on the booked date and time, an extra charge of £10 per day will payable on collection

7	Complaints procedure
7.1	All customers are requested to make a full check of their vehicle when it is returned to them at the airport and a signature from the customer to confirm “I have checked my vehicle and confirm I am fully satisfied that it is in the same condition in which it was left with Sure Parking Ltd” will be taken. Any damage claimed to have been caused whilst the vehicle in the care of Sure Parking Ltd should be reported to the SURE PARKING LTD driver who returns the vehicle. If a customer decides to make a claim later, then the burden of proof that the damage was caused by a negligent or wilful act by SURE PARKING LTD will lie with the customer.
7.2	We will write and acknowledge a written complaint within 5 working days of receiving it.
7.3	If you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.
7.4	As long as you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.
7.5	You can send us complaints by email at info@sureparking.co.uk, or by writing to the Administration Address.

8	Moving the vehicle
8.1	We will keep the vehicle in one of our car parks. You agree to us driving your vehicle within and between car parks.
8.2	During the movement of your vehicle other staff might be present, in the vehicle, for training and observation purposes.

9	General
9.1	If you have a disability and need special help please let us know when you make your booking.
9.2	If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect.
9.3	Our drivers and other staff do not consent to being filmed, recorded or photographed on any media without the express written prior consent.

10	Definitions
10.1	We' – Sure Parking Ltd.
10.2	'You' – the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.
10.3	'Vehicle' – the vehicle details of which appear on the booking confirmation.
10.4	Administration Address' – Sure Parking Ltd, Unit 2A, Gatwick Business Park, Horley, Surrey, RH6 0AH.
10.5	Parking Period' – the parking period inclusive of the dates shown on the booking confirmation.

Customer Service Number 01293 823143

Sure Parking Ltd

Unit 2A Gatwick Business Park

Kennel Lane

Horley

Surrey

RH6 0LY

100%

Super Saver

Car Parking in Gatwick Meet & Greet

Summer Offer

£89.00

Distance from airport : 3

Quick info [ - ] | More details

Comprehensively insured drivers
Fenced and Gated carpark
Reliable and professional drivers
24/7 meet and greet service

TERMS AND CONDITIONS:

1. Bookings & Service

1.1 Bookings through our website or Consolidators are deemed to be made when final

confirmation of the booking has been sent via e-mail. All terms and conditions are deemed

to have been accepted at the point confirmation is made.

1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are

made at the requested times. We do not accept any responsibility for delays of its service,

caused as a result of circumstances beyond our control, such as traffic congestion,

delayed flights, security alerts. This list is not definitive.

2.Payment

2.1 Increased duration of the stay will be debited from the clients account and payment

collected prior to the return of the vehicle. Any extended days will be charged at a daily

rate of £15.00.

2.2 Full payment of booked service is due prior to the commencement of the service.

2.3 If your return time passes midnight from your actual paid booking date, and your car

needs to be delivered after midnight, a additional charge of £15.00 is applied.

3.Cancellations and Curtailment

3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has

been booked, and a full refund less £20.00 administration cost will be made.

3.2 No refunds will be given for any cancellations or none use of our service made within

24 hours of the day of travel.

3.3 Any customer wishing to curtail the length of stay for a service once that service has

commenced will be liable to pay the fee for the whole of the service booked.

3.4 Any alterations made within 24 hours of departure and during the duration of stay will

incur a charge of £20.00 for each and every amendment made. All amendments must be

via e-mail and will only be acknowledged once a confirmation e-mail is received.

4.Liabilities and other terms

4.1 Our insurance covers our legal liabilities.

4.2 Vehicles and moveable items which are left unattended are left at the Owners risk

whilst the vehicle is in our possession.

4.3 No claim for damage can be made unless that damage was brought to the attention of

our representative upon collection of your vehicle on your return and written notification is

given to you at the time.

4.4 We accept no liability for mechanical, structural and electrical failure of any part of your

vehicle including windscreens, glass, tyres and in particular alloy wheels howsoever

caused. This list is not exhaustive.

4.5 We accept no liability for any loss for any loss or damage whatsoever caused unless

proved to be caused by the negligence of our employees.

4.6 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed

by us to be the case for the whole duration while the vehicle is in our possession. Any

liabilities occurred by Our Company as a result of the client's vehicle not complying with

the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred

by the Company.

4.7 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the

Key ring. In the event of vehicles not starting, we reserve the right to charge for our time.

Only the Car Key should be given.

4.8 In the event that the car acquires a puncture whilst in our possession (including slow

punctures) we reserve the right to charge either to inflate the tyre or for the changing of the

tyre.

4.9 In the event that the vehicle dose not starts due to a flat battery, we reserve the right to

charge for our time in attempting to start the vehicle. We will not be held responsible for

any consequences that may result as a direct result of us having to jump-start your vehicle.

4.10 In the event that we have to pick you up from the Terminal Building, due to a

mechanical failure of your vehicle, we reserve the right to charge for this and any

associated costs that we may incur.

4.11 We require the Customers to have a spare key for their vehicle, which would we

require be taken with the customer.

4.12 During certain busy periods or lengthy periods of stay, your car may be parked in any

one of our Secondary Secure Compounds which could be up to 15 miles away (one way),

depending which terminal you have dropped your vehicle off. *Please note the security

level at these secondary compounds may not be at the same level as the main

compound.

4.13 In the event that your vehicle needs to be repaired as result of our negligence, it must

be carried out by our own approved organisation. It will be your responsibility to deliver and

collect the car from the garage at your own cost. We will not authorise or agree for any

works to be carried out by dealerships even in the event of the vehicle forgoing its

warranty.

5.Exclusion and limits of our responsibility

5.1 Any vehicles parked by the customer personally at a Car park/Hotel do so entirely at

their own risk.

5.2 Loss or damage covered by your own insurance. No vehicles will be covered for

Theft/Fire/Flood or any other intervening act of nature whist the vehicle is in our custody.

5.3 Any indirect /direct loss as a result of damage or loss to the vehicle (such as loss of

earnings/missed flights etc.).

5.4 We will not pay more than £10,000 for loss of or damage to the vehicle.

5.5 We endeavour to deliver your vehicle back to you within 45 mins depending on traffic,

weather conditions.

5.6 We will not be held liable for any delayed or missed flights /car hire charges as a direct

or indirect result of our service.

5.7 We will not be responsible for any minor scratches or dents (whether marked on this

document or not) which may not be possible to identify in confined times and weather

conditions.

5.8 We will not be responsible for any chips or broken glass to the vehicle whether mention

on this document or not. (In addition to clause 4.4)

5.9 We will not be responsible for any valuables left in the vehicle while in our custody. (In

addition to clause 4.3)

5.10 We will not be responsible for any discolour of paintwork or dents or scratches that

may become visible after a Car wash/rainfall. This is regardless if the dents or scratches or

mentioned in this document or not.

5.11 We will not be responsible for any damage to any alloys or tyres regardless of if any

damage is mentioned or not on this document. (In addition to clause 4.4)

5.12 In the event that we agree to any form of repair or compensation (whether liability is

admitted or not by us) you (the client) will be responsible for the excess of any claim being

£200.00 for any claims up to £1000.00 and £400.00 excess for any claims for any claims in

excess of £1000.00

5.13 The internal condition of the car is not checked at any time and no responsibility is

accepted for the interior condition.

5.14 We will not be held responsible for any claims of any nature below £750.00 including

any alleged dents, bumps, and scratches.

6.Changing the conditions

6.1 These conditions will remain in force unless the change is made in writing directly with

ourselves and with ourselves.

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Airport entry/exit fee£10 is inclusive, no hidden charges
Fully comprehensive insurance, experienced drivers
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Reliable, Punctual & professional staff

Terms and Conditions
We reserve the right to changes terms without prior notice or consent. Your legal rights are not affected.

1	Bookings and Services
1.1	We confirm bookings made by email or on our website by issuing a booking reference.
1.2	We confirm bookings made by phone by the operator giving you a booking reference.
1.3	We confirm bookings made by post by sending written confirmation with your booking reference.
1.4	All services and promotions are subject to availability.
1.5	Sure Parking reserve the right not to accept or fulfil a booking.

2	Prices and payments
2.1	All prices are quoted in the UK pounds sterling including VAT. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.
2.2	You can pay for the parking period using a permitted payment card when you make the booking.
2.3	Full payment of the booked service is due prior to commencement of the service.
2.4	Increased duration of the stay will be charged and payment collected prior to the return of the vehicle.
2.5	Sure Parking reserves the right to apply to the DVLA for names and address where the payment has not made.
2.6	We reserve the right to change any prices before your booking without notice.

3	Cancellation and Curtailment
3.1	The following cancellations policy only applies to the bookings made directly with the sure parking Ltd by the customer. Bookings made through booking agents must be cancelled directly with the booking agents and are subject to the terms and conditions of the individual booking agent.
3.2	All cancellations must be made in writing by email to info@sureparking.co.uk. All refunds will be made within 14 days of cancellation.
3.3	Under the Sale of goods and services and data protection legislation, you have 14 calendar days starting from the day after the booking is confirmed to cancel your booking and receive a full refund minus a £10 administration fee, unless the service has already commenced.
3.4	SURE PARKING LTD’s standard refunds policy as below.
a)	Cancellations before 48 hours to the start of the contract - £10.00.
b)	Cancellations within 48 to 24 hours to the start of the contract - 50% of the total contract value.
c)	Cancellations within 24 hours to the start of the contract - no refund..

4	Liabilities, Exclusion and Limits of Our responsibilities
4.1	Our Insurance covers our Legal Liabilities.
4.2	We are insured to drive your vehicles fully comp - however vehicles and contents are left at owners risk whilst your car is parked unless damage is a result of our negligence.
4.3	All customers are requested to make a full check of their vehicle when it is returned to them at the airport and a signature from the customer to say “I have checked my vehicle and confirm I am fully satisfied that it is in the same condition in which it was left with Sure Parking Ltd”. Any damaged claimed to have been caused whilst in the care of Sure Parking Ltd should be reported now to the SURE PARKING LTD driver who returns the vehicle. If a customer decides to make a claim later, then the burden of proof that the damage was caused by a negligent or wilful act by SURE PARKING LTD will lie with the customer.
4.4	Please note that small stone chips, dings and minor scratches including those on alloy wheels are excluded from the inspection as they are part of normal driving conditions. All cars get a second inspection at our base. Acts of nature are beyond our control and we accept no liability for them including bird poo, dust, pollen and rain.
4.5	Sure Parking accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the employees of Sure Parking Ltd. Nothing in these terms excludes or limits Sure Parking's liability for death or personal injury caused by the negligence of one of its employees. Sure Parking will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature, terrorism, war, riots, flooding, damage by vandals, criminal activity.
4.6	Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings) is not coved.
4.7	We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
4.8	We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.

5	Customer responsibilities
5.1	You must make sure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Sure Parking reserves the right to refuse your vehicle on the day and no refund will be given
5.2	You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.
5.3	You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.
5.4	The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner.
5.5	If at the end of the parking period the vehicle will not start, we may attempt to start the vehicle using an anti-surge starter pack. If you don't want us to do this, you'll need to tell us in advance. We'll not be responsible for any damage caused by this attempt.
5.6	Upon presenting the vehicle to the sure driver, the client must ensure that the followings: (paragraphs 1, 2, 3 & 4) are carried out. 1.Ensure that all of the vehicle’s windows are securely closed. 2.That all removable personal possessions are removed from the vehicle including sat nav system. 3.That only the keys to the ignition are entrusted to the sure driver. (Sure parking cannot be held accountable or responsible for any other items or keys handed in with the ignition keys and advice that clients remove these additional items before the handover takes place.) 4.That all of the recording equipment installed in your vehicle is switched off. Due to the privacy of other clients and security of our parking areas we do not allow recording devices into our car parks.

6	Reclaiming the vehicle and lost receipts
6.1	You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owner's identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure. We'll charge £10 admin fee.
6.2	If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email with your name, address and booking reference. This should tell us not to release the vehicle until you return.
6.3	We may refuse to return your keys to you if we believe either that you are not fit to drive or that the vehicle is not in a legal or roadworthy condition.
6.4	If your vehicle is not collected on the booked date and time, an extra charge of £10 per day will payable on collection

7	Complaints procedure
7.1	All customers are requested to make a full check of their vehicle when it is returned to them at the airport and a signature from the customer to confirm “I have checked my vehicle and confirm I am fully satisfied that it is in the same condition in which it was left with Sure Parking Ltd” will be taken. Any damage claimed to have been caused whilst the vehicle in the care of Sure Parking Ltd should be reported to the SURE PARKING LTD driver who returns the vehicle. If a customer decides to make a claim later, then the burden of proof that the damage was caused by a negligent or wilful act by SURE PARKING LTD will lie with the customer.
7.2	We will write and acknowledge a written complaint within 5 working days of receiving it.
7.3	If you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.
7.4	As long as you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.
7.5	You can send us complaints by email at info@sureparking.co.uk, or by writing to the Administration Address.

8	Moving the vehicle
8.1	We will keep the vehicle in one of our car parks. You agree to us driving your vehicle within and between car parks.
8.2	During the movement of your vehicle other staff might be present, in the vehicle, for training and observation purposes.

9	General
9.1	If you have a disability and need special help please let us know when you make your booking.
9.2	If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect.
9.3	Our drivers and other staff do not consent to being filmed, recorded or photographed on any media without the express written prior consent.

10	Definitions
10.1	We' – Sure Parking Ltd.
10.2	'You' – the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.
10.3	'Vehicle' – the vehicle details of which appear on the booking confirmation.
10.4	Administration Address' – Sure Parking Ltd, Unit 2A, Gatwick Business Park, Horley, Surrey, RH6 0AH.
10.5	Parking Period' – the parking period inclusive of the dates shown on the booking confirmation.

Customer Service Number 01293 823143

Sure Parking Ltd

Unit 2A Gatwick Business Park

Kennel Lane

Horley

Surrey

RH6 0LY

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PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS.

1. BOOKINGS AND SERVICE

1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.

2. PAYMENT

2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £20.00.

2.2 Full payment of booked service is due prior to the commencement of the service.

2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00p is applied.

3. CANCELLATIONS AND CURTAILMENT

3.1 Flexible products may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund, less £20.00 administration cost will be made.

3.2 No refunds will be given for any cancellations or none use of our service made within 48 hours of the day of travel.

3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked.

3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received.

3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.

4. LIABILITIES AND OTHER TERMS

4.2 Where we are the service provider, our insurance covers our legal liabilities.

4.3 Vehicles and moveable items which are left unattended are left at the owner’s risk whilst the vehicle is in our possession.

4.4 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time.

4.5 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres and alloy wheels. This list is not exhaustive.

4.6 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.

4.7 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession.

4.8 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. We therefore advise that only the car key should be given.

4.9 In the event that the car acquires a puncture whilst in our possession, (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody.

4.10 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.

4.11 We advise that the customers either leave a spare key with us, or keep a spare key for their vehicle on there person.

4.12 During busy periods your car may be stored in any one of our secondary compounds, (within a 15-mile radius of our main car park). Please note that security levels may vary.

4.14 Our drivers do not consent to being filmed. Therefore, in some cases dash cams may be disconnected.

5. EXCLUSION AND LIMITS OF OUR RESPONSIBILITY

5.1 Vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk.

5.2 Loss or damage should be covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody.

5.3 Any indirect/direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.).

5.4 We cannot pay more than £20,000 for loss of or damage to the vehicle.

5.5 We will endeavour to deliver your vehicle back to you within 45 mins depending on traffic, weather conditions.

5.6 We cannot be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service.

5.7 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents or scratches are mentioned in this document or not.

5.8 We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company cannot accept liability for any damage.

5.9 It is not always possible to check the internal condition of the car and therefore we may not accept responsibility for the interior condition.

5.10 Unless proved otherwise, minor claims, (those below £750) may not be accepted.

CUSTOMER RELATIONS PROCEDURE

If you should have any concerns or issues you wish to raise or investigate further, the following procedure needs to take effect.

- A written correspondence needs to be made via email / letter / to our office (all correspondence details are available on the customer copy coupon receipt).

- Our customer relations team shall endeavour to respond back to your query within a maximum 5 working days.

6. CHANGING THE CONDITIONS

6.1 These conditions will remain in force unless the change is made in writing directly with ourselves and with our written permission.

Overview : Quality Parking

PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS.

1. BOOKINGS AND SERVICE

1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.

2. PAYMENT

2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £20.00.

2.2 Full payment of booked service is due prior to the commencement of the service.

2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00p is applied.

3. CANCELLATIONS AND CURTAILMENT

3.1 Flexible products may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund, less £20.00 administration cost will be made.

3.2 No refunds will be given for any cancellations or none use of our service made within 48 hours of the day of travel.

3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked.

3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received.

3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.

4. LIABILITIES AND OTHER TERMS

4.2 Where we are the service provider, our insurance covers our legal liabilities.

4.3 Vehicles and moveable items which are left unattended are left at the owner’s risk whilst the vehicle is in our possession.

4.4 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time.

4.5 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres and alloy wheels. This list is not exhaustive.

4.6 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.

4.7 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession.

4.8 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. We therefore advise that only the car key should be given.

4.9 In the event that the car acquires a puncture whilst in our possession, (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody.

4.10 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.

4.11 We advise that the customers either leave a spare key with us, or keep a spare key for their vehicle on there person.

4.12 During busy periods your car may be stored in any one of our secondary compounds, (within a 15-mile radius of our main car park). Please note that security levels may vary.

4.14 Our drivers do not consent to being filmed. Therefore, in some cases dash cams may be disconnected.

5. EXCLUSION AND LIMITS OF OUR RESPONSIBILITY

5.1 Vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk.

5.2 Loss or damage should be covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody.

5.3 Any indirect/direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.).