1. DEFINITIONS
(a) The Company shall mean StanstedMeetandGreetParking.co.uk.
(b) 'Vehicle' shall mean the Vehicle which is received into the Company's care.
(c) The Company's representative' is a driver employed for the purposes of
meeting Customers and driving their cars to and from the airport.
2. THE COMPANY'S LIABILITY
Every effort is made by means of trained staff to collect and deliver
Customers' cars safely to and from the Airport. The Company assumes that the
Customer will retain the return instructions, numbered receipt for the car in a
safe place, ready to present on their return.
Accordingly the Company, its employees and agents;
(a) The Company will accept liability for defects to a Customer's vehicle,
which render the vehicle un-driveable where the same is proved, and to the
extent that it is proved, to be caused by their negligence. The Company will
provide a replacement vehicle up to, but not exceeding, a small people carrier,
equivalent to a Vauxhall Corsa type vehicle, provided the Customer is able to
arrange fully comprehensive insurance cover for the temporary replacement
vehicle, for the period the replacement vehicle is in the Customer's custody,
and until returned to the Company.
(b) In the event the Company accepts liability for defects to a Customer's
vehicle that remains driveable, only where the same is proved, and to the
extent that it is proved, to be caused by their negligence, the Company will
arrange for an independent engineer to contact the Customer to arrange for the
remedial work to be carried out by a repairer. It is a requirement that the
repairer provides a replacement vehicle, at the repairers expense, to the
Customer, for the duration of the repairs, and until the return of the
Customer's vehicle. The Customer shall be responsible for arranging insurance
cover for the vehicle provided by the repairer until such time as the
replacement vehicle has been returned to the repairer by the Customer.
(c) Cannot accept liability for damage to vehicles or other property arising
from acts of nature. Nor will the Company accept responsibility for damaged
windscreens or other glass.
(d) The Company does not accept responsibility for any mechanical or electrical
failure to vehicles whilst in its custody. Nor will the Company accept
responsibility for damaged wheels and/or damaged/punctured tyres, only where
the same is proved to be caused by their negligence.
(e) The Company does not accept responsibility for any damage or loss to the
vehicle caused by general wear & tear, lack of maintenance, neglect on the
owners behalf, or servicing and maintenance not to the manufacturers required
standards, however caused.
(f) Will accept liability in respect of the death or personal injury or loss or
damage to personal belongings sustained by the Customers and others only where
the same is proved and to the extent that it is proved to be caused by their
negligence.
(g) Cannot be held responsible if the Customer loses their return instructions,
numbered receipt, and this is presented to the Company by a third party who
uses it to fraudulently take delivery of the vehicle.
(h) Accept that vehicles are left with the Company entirely at the owner's
risk.
3. SECURITY OF VEHICLE AND CONTENTS
The Customer must ensure before releasing the vehicle that all windows are
closed and, so far as contents are concerned, anything of value must be
removed. Accordingly, it is a condition of acceptance that the Customer removes
all loose and valuable items as we cannot accept responsibility for their loss.
The Company accept no responsibility for any other keys handed over except the
vehicle key.
4. TIME OF DROP OFF / PICK UP
Customers are advised to allow sufficient journey time to arrive at the Airport
at the meeting time that has been designated to the Company. If the Customer is
running late they must call the Company at least 30 minutes prior to the booked
arrival time. The Company will then endeavour to re-book a new arrival time
subject to an additional cost of £20.00. If the Customer does not call the
Company and arrives after the booked arrival time the Company cannot guarantee
a driver will be available to meet the Customer.
The responsibility to arrive on time is the Customers and the Company can not
be held responsible for any costs, inconvenience incurred when not following
the instructions. Additional labour charges will be applied for failure to
follow our representatives instructions.
Labour charges will be calculated at 1.5 times our standard hourly wage of
£6.50 per hour, a minimum of one hour will be applied.
If for any reason the Customer misses their outbound flight they must contact
the Company immediately. At certain times the Company may not have driver's on
shift and so will return the vehicle as soon as is practically possible.
If the Customer's return flight is delayed, cancelled or altered in any way
they must inform us. This communication must be received as soon as possible.
The Company recommend at least 12 hours notice to avoid any delay upon return.
A re-booking fee of £40.00 is chargeable should the company incur additional
labour costs. The £40.00 charge may be reduced by 50% at the company's
discretion.
No responsibility is accepted for cost's or inconvenience incurred by the
Customer due to returning on any day or time other than that on the booking
form. On occasional days (some Bank Holidays etc.) the service of the Company
may not be available. On these occasions the Customer is wholly responsible to
make alternative arrangements to travel home, or stay over, and collect the
vehicle at a later date. If the Company agrees to releasing the vehicle on a "Non-Operational Day" then an additional fee is chargeable. This will not be
less than £250.00.
It is the Customer's responsibility to provide the Company with the correct
'pick up time'. This should be a minimum of 45 minutes after the scheduled
landing time, customers travelling with hand luggage only may allow a minimum
of 30 minutes. Incorrect pick up times will be treated as a flight alteration
and the additional charges detailed above will apply.
The Customer's vehicle will be ready for collection approximately 30 minutes
after their flight has landed. If for any reason the Customer experiences a
delay after landing they must contact the Company. The Company reserve the
right to charge a waiting fee of £10.00 per hour, or part thereof, if no
contact is received after one hour of landing. The Customer is required once
all baggage has been collected to contact the Company. A waiting fee of £10.00
per hour, or part thereof, will be charged if the vehicle is not collected
within 15 minutes from the time of the call.
Due to the parking restrictions imposed by Airports all customers are required
to pay the Short Term Car park charge on drop off and pick up.
5. COURTESY TO COMPANY STAFF
Customers must adhere to any instructions given by the Company staff or agents.
The Company reserves the right to refuse parking services to any persons who,
in their view, are causing, or may cause a risk or are rude or offensive to the
Company staff.
6. BOOKINGS, CONFIRMATIONS, PRICES, AMENDMENTS AND CANCELLATIONS
All online bookings are on a request basis only. The Company reserves the right
to accept or reject a booking request within 24 hours.
A confirmation of Booking does not entitle the Customer, unless otherwise
specified, to priority over other Customers. The numbered return instructions
must be retained as identification of the right to drive away the vehicle on
return, since in the absence of acceptable identification, the Company reserves
the right not to release the vehicle.
An email confirmation will be sent to the email address provided by the
Customer within 24 hours of submitting a booking request. It is the Customers
responsibility to ensure this email is received. An email booking confirmation
will only be sent once the credit/debit card transaction has been processed
successfully. All customers who choose to pay via the cash option are required
to provide the Company with valid credit/debit card details at the time of booking
in order to secure the service. If a cash booking is 3 months or more in
advance a £1 charge will be made against the credit/debit card provided at the
time of booking. In the event that the Customer cancels and/or fails to utilise
the service the Company reserves the right to take full payment from the
aforementioned credit/debit card details that were provided at the time of
booking. All cash transactions must be paid with the exact amount as our
representatives do not carry change. Any overpayment is non-refundable.
Prices may be varied from time to time and whilst every effort will be made not
to change prices during a period when they have been expressed to be valid, the
Company reserves the right to change prices whether or not it gives notice of its
intention to do so.
The Company reserve the right to levy a booking fee supplement for bookings
with arrivals and departures on Bank Holidays.
The daily rate charged is for the period of 00:00 - 23:59 for the day or part
there of.
A SMG VIP Meet & Greet - Undercover booking may be amended, subject to
payment of the booking amendment fee, and can be cancelled at anytime after
confirmation and prior to the date for which the service has been reserved,
subject to a sliding scale of cancellation charge's that will be applied.The
charges are as follows; 3 weeks or more prior to departure 25% of the value of
booking, Between 3 weeks and 1 week prior to departure 50% of the value of the
booking. Between 1 week and 48 hours 75% of the value of the booking. 48 hours
or less no refunds due. If the booking fee was paid by credit card / debit
card, the booking fee will not be refunded.
All of the above charges relating to refunds are irrelevant of when the booking
is made, i.e if a booking is made 6 days prior to departure and then cancelled
5 days prior to departure a charge of 75% of the value of the booking will be
lost.
A SMG
Value Plus Meet & Greet booking may be amended anytime up to drop off time,
subject to payment of the booking amendment fee. A SMG Value Plus Meet &
Greet booking is non-refundable in the event of customer cancellation.
Customers are liable for the exit fees on return only.
A SMG
Value Meet & Greet - Non-Flexible booking cannot be amended and is
non-refundable in the event of customer cancellation. Customers are liable for
the exit fees on both drop off and return.
In the
rare event that the Company has to cancel a booking, the Customer will be
notified via email and text message to the contact mobile number that was
supplied at the time of booking. The Company would endeavour to notify the
Customer at least 12 hours prior to departure, and a full refund will be
applied. The Company is not liable for any additional costs incurred due to
cancellation.
The Company will offer a grace period of 30 minutes after your booked arrival
time, if you arrive after this time the booking will be deemed as a 'No Show'
and no refund will be due.
Cancellations less than 48 hours prior to the booked arrival time will be
charged in full.
No refunds will be made if the return date is earlier than the pre booked date.
Additional storage costs will be levied for every day over the pre booked date
at £12.00 per day.In addition, a fee of £40.00 will be levied, if the return
date or time is either earlier or later than the pre booked date or time, where
additional drivers are required to return the vehicle. The £40.00 charge may be
reduced by 50% at the company's discretion.
All amendments to confirmed bookings, cancellations, refunds and additional
charges are subject to an administration fee of £7.50
An administration fee of £25.00 will be levied if the Company is issued with
any 'chargeback'.
Should a booking be subject to any further charges, as detailed within these
terms & conditions, the Customer hereby agrees that the Company has the
right to to recover any outstanding payment from the credit/debit card details
provided at the time of booking.
The standard daily rate for storage is £12.00.
Any instance of verbal or physical abuse, of any kind, towards members of staff
will result in an immediate cancellation of the booking without refund.
The Customer must follow the precise instructions relating to their return
provided to them by the Company representative on their departure.
7. COMPLAINTS PROCEDURE
It is the Customers responsibility to check the vehicle for damage upon return.
Claims cannot be considered once the vehicle has been returned to the Customer
and the Company's representative has left the return location. Should the
vehicle suffer damage whilst in the care of the Company, or should any
possessions be missing from the vehicle whilst it is in the Company's care, the
representative should be informed immediately of the occurrence. Written
notice, via email only, containing full details of the occurrence should be
provided to our Customer Service Manager. An investigation into an incident can
commence but not be concluded until written notice has been received. No claim
for damage or loss will be entered into, whatsoever, if a written complaint is
not received within 7 days from the collection of the vehicle. Before
submitting a claim to the Company, Customers are required to check Condition No
2 and to satisfy themselves that the subject matter of their claim falls within
the Company's area of responsibility. Failure to comply with the above
procedure may prejudice the Customer's position and it should be noted that our
Report Form makes no representations as to the Company's liability. Any claims
for loss or damage to vehicles or in relation to the quality of the service
provided should be made to the Company in writing, via email only.
8. MOVING AND RELOCATION OF VEHICLES
The Customer must ensure that, before leaving the vehicle with the Company that
it is in a roadworthy condition, taxed and holds a current MOT certificate if
applicable. In the event that it is found that the vehicle does not hold the
valid documentation The Company reserves the right to hand the vehicle over to
the relevant authorities & relinquish all liability for the vehicle. Furthermore,
the customer accepts all liability in the event that legal proceedings are
pursued against The Company and or its representatives. The Company reserves
the right to move the vehicle, by driving, or otherwise to such extent as the
Company may in their discretion think necessary to provide its service, or in
emergencies or to avoid accidents or obstructions. Ignition keys and any alarm,
immobiliser codes to the vehicle must therefore be left in the vehicle at the
time of handing it over to the Company driver. It will be necessary in the
exercise of the rights conferred upon the Company under this condition, for the
driver to have the right to drive or otherwise take the vehicle on the public
highway. The Company drivers are fully insured by the Company for this purpose.
The maximum distance travelled is 60 miles for which The Customer must ensure
the vehicle contains sufficient fuel for this purpose. In the event The Company
is required to add fuel in order to complete its obligations, an administration
charge of £60 will be applied to cover costs incurred. The administration fee
may be reduced at The Company's discretion. The vehicle may be moved to a
different location when operationally necessary. This may include public /
private car parks or other public areas. The Company will not accept
responsibility for any damage to the vehicle or theft of contents from the
vehicle. The Customer accepts that the vehicle is parked entirely at their own
risk
The Company will only accept liability for damage sustained whilst the vehicle
is being driven on the public highway.
The vehicle will be checked for damage upon arrival at the Customer's request.
In the event that the Customer does not request a damage inspection the Company
will not accept any liability. The Company does not record minor damage i.e.
stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3
inch diameter or interior damage.
If the weather conditions, bad light, dirty vehicle etc. prevent a full body
inspection, then the Company will not accept any liability.
The Customer must notify the Company's driver of any special driving
attachments or car features such as disabled driver controls, key codes,
immobiliser, special starting instructions & tracking devices etc. as the
Company will not accept any liability for damage resulting from driver's lack
of familiarity with them.
9. LIENS & AGENCY
(a) Every Vehicle being serviced by the Company is subject to a lien for all
charges due or accruing from the Customer to the Company, and a general lien
for all and any monies due from the Customers to the Company such liens to be
in existence whilst the Vehicle is in the Company's care, notwithstanding that
it may from time to time have been removed. If the said lien is not satisfied
by the payment, within 28 days of notice given by the Company of its intention
to sell the Vehicle in default of payment, the Company may sell the Vehicle by
auction or otherwise and the proceeds of sale may be applied in and towards
satisfaction of all sums owing to the Company by the Customer together with the
expenses of the sale, and in connection with such sale the Company shall be
entitled to charge reasonable garage charges in respect of the period during
which the Vehicle is in the possession of the Company. Any balance of purchase
price remaining after satisfaction of such sums shall be held by the Company on
behalf of the registered owner of the Vehicle. Notice of intention aforesaid
shall be deemed to have been properly and sufficiently given by the sending of
written notice by prepaid post, addressed to the registered owner at his known
address, whether or not the same is actually received.
(b) Every person who enters into a contract with the Company for the parking of
a vehicle, does so on behalf of themselves and all other persons having any
proprietary, possessory or other financial or material interest in the vehicle.
10. VARIATIONS OF THE TERMS AND CONDITIONS
The Company reserve the right to change these Terms and Conditions without
prior notice.
- See more
at: http://stanstedmeetandgreetparking.co.uk/terms#sthash.Lv9O98RC.dpuf